Lobby lounge

Reviews of Maison 140

3.5 out of 5
Maison 140
140 S. Lasky Drive, Beverly Hills, CA

Reviews

7.4

Good

Rating 10 - Excellent. 356 out of 1001 reviews" "
Rating 8 - Good. 247 out of 1001 reviews" "
Rating 6 - Okay. 194 out of 1001 reviews" "
Rating 4 - Poor. 111 out of 1001 reviews" "
Rating 2 - Terrible. 93 out of 1001 reviews" "

7.8/10

Cleanliness

8.0/10

Staff & service

6.6/10

Amenities

7.0/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

2/10 Terrible

Nicole

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is very rundown when you walk in there’s a massive hole in the wall with a plastic covering it up and in the room there’s so much rust etc I would not recommend this property at all it’s definitely not a hotel
Stayed 1 night in May 2024
Response from Customer Service on 22 May,2024
Nicole, thank you for sharing your experience. We're concerned to hear your impression of the property. The details you mentioned are troubling, and we will have our team look into the issues you highlighted. Your feedback is valuable to us.

6/10 Okay

Bruce

Liked: Cleanliness
Stayed 1 night in May 2024
Response from Customer Service on 22 May,2024
Bruce, thank you for sharing your feedback. It is valuable to us as we strive to enhance our services. We hope to have the opportunity to exceed your expectations on a future visit.

2/10 Terrible

Olga

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
So so old hotel , The smell is terrible , I don’t feel safe there , it was the worst hotel I ever been
Stayed 1 night in May 2024
Response from Customer Service on 3 May,2024
Olga, we regret your experience didn't meet expectations. We value your feedback as it affords us opportunities for improvement and we recognize your concerns regarding the aroma and sense of security. We can assure you that guest satisfaction and safety are our priorities. We hope you will give us another opportunity in the future to create a more comfortable and welcoming stay for you.

6/10 Okay

Kathy

Business traveller, Travelled with partner
Disliked: Staff & service, amenities
The room was tiny as it backed up to the NOISY elevator. At check in we were not advised of elevator and carried our luggage up 3 levels in f stairs. No coffee or microwave in room, cafes were sparse, several blocks away. Wouldn't stay here again.
Stayed 1 night in Apr 2024
Response from Customer Service on 25 Apr,2024
Kathy, we sincerely apologize for any inconveniences you have experienced related to the room positioning and amenity deficiencies. Your insight is beneficial as we continually aim to improve upon the comfort and convenience of our guests. We understand and regret that your stay didn't match your expectations. Feedback like yours assists us in our constant endeavor to elevate the guest experience. We hope you might reconsider returning in the future, as we're confident that we can provide an exceptional stay worthy of your travel needs.

10/10 Excellent

gary

Stayed 1 night in Apr 2024
Response from Customer Service on 15 May,2024
Gary, thank you for the fantastic rating! Maison 140 Beverly Hills appreciates your feedback.

6/10 Okay

Gandy

Business traveller
Liked: Cleanliness, staff & service
Disliked: Amenities
Very old rooms bed make sounds every time you move, Bulbs put on side tables and standing lamp.
Stayed 4 nights in Apr 2024
Response from Customer Service on 19 Apr,2024
Gandy, it is disappointing to hear about the issues you experienced with the room's furnishings and lighting. Be assured that we're dedicated to continually improve and enhance our accommodation offerings to provide an enjoyable stay for our guests. We appreciate your feedback and will relay your remarks to our team. We hope we get another opportunity to serve you in the future.

10/10 Excellent

Shane

Stayed 1 night in Apr 2024
Response from Customer Service on 6 May,2024
Shane, thank you so much for taking the time to rate Maison 140 Beverly Hills so highly. It seems you had a wonderful stay, which delights us! We hope to see you again soon for another memorable experience. Thank you once again for your excellent rating.

10/10 Excellent

Gina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful staff wonderful location!
Stayed 1 night in Mar 2024
Response from Customer Service on 15 Apr,2024
Gina, it's delightful to hear you found the location of Maison 140 Beverly Hills advantageous and our team members to be exceptional. We appreciate your high praise and look forward to providing another outstanding stay the next time you're in town.

2/10 Terrible

Estrella

Stayed 3 nights in Apr 2024
Response from Customer Service on 3 May,2024
Estrella, it's concerning to hear that your stay didn't live up to expectations. We continually strive to provide a satisfactory experience for all guests. Hearing from you will help us identify any potential areas for improvement. If you have specific feedback or suggestions, we would be more than willing to hear them. Feel free to reach out. We hope you’ll consider giving us a chance to provide a better experience in the future.

10/10 Excellent

james, las vegas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was perfect for us! Very quaint and comfy.
Stayed 1 night in Mar 2024
Response from Customer Service on 29 Mar,2024
James, it's delightful to hear that Maison 140 Beverly Hills was the ideal fit for you. We're glad that you appreciated its charming comfort. We hope to welcome you back in the future!

10/10 Excellent

Tracy L

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Customer Service on 31 Mar,2024
Thanks for the perfect rating, Tracy!We aim to please and your praise lets us know we're doing our job! We look forward to sharing another amazing experience with you soon at Maison 140 Beverly Hills.Have a wonderful day!

2/10 Terrible

Pooyan

Disliked: Cleanliness, staff & service, property conditions & facilities
I want extra pillow but didn’t give me
Stayed 1 night in Mar 2024
Response from Customer Service on 28 Mar,2024
Pooyan, we're genuinely sorry to hear about the disappointment regarding the extra pillow request. Ensuring our guests' comfort is of utmost importance to us. It's regrettable that we fell short in this instance. We appreciate this feedback and will use it to improve our the guest experience. We hope you will consider staying with us again so we can make it right.

4/10 Poor

Ira, Ojai

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
What a very strange experience. Tiny (European-like) room. No remote control for the TV in the room but came in late so didn't bother asking for one. Place was musty- damp. Bathroom was clean with great fixtures, but furniture in general looked a bit like it was picked up at a garage sale. Receptionist was terrific and went out of her way to show me parking.
Stayed 1 night in Mar 2024
Response from Customer Service on 27 Mar,2024
Ira, we appreciate your detailed feedback. We're sorry to hear that certain aspects of your stay didn't meet your expectations, notably the room size and certain elements of its decor. We're glad, though, that you were pleased with the cleanliness of the bathroom and its fixtures. Our goal is to ensure our guests are comfortable and enjoy a unique experience. We're delighted to hear that our receptionist was helpful and accommodating. We hope to show you improvements upon your next visit.

2/10 Terrible

Everett

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Feb 2024
Response from Customer Service on 27 Mar,2024
Everett, we regret to see your rating reflecting an unsatisfactory experience. Your feedback is valuable to us as it aids our efforts to improve. We invite you to share more details about your visit, so we can direct our focus appropriately to resolve the areas of concern. We genuinely hope for another opportunity to provide a better stay.

2/10 Terrible

Michelle

Disliked: Cleanliness, staff & service, property conditions & facilities
Dont stay here. Terrible
Response from Customer Service on 27 Mar,2024
Michelle, it's truly disappointing to hear that your recent stay did not live up to expectations. Our primary goal is to provide our guests with a wonderful experience and we sincerely regret to hear that we missed the mark during your stay. Please know your feedback has been noted and we are committed to improving. Thank you for your understanding and we hope to have the opportunity to welcome you back in the future for a better experience.

8/10 Good

Leticia

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Only negative is that we had a hard time logging into the WiFi.
Stayed 2 nights in Mar 2024
Response from Customer Service on 27 Mar,2024
Leticia, thank you for choosing Maison 140 Beverly Hills and sharing your experience. We understand there were some difficulties with the WiFi connection, and we appreciate your patience. We are continually looking for ways to improve our services and your feedback is vital in this regard. Hoping to service you again on your next visit.

10/10 Excellent

Bruce, Essex

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Great value for the money. Sister hotel restaurant had good food at good price (for LA)
Stayed 2 nights in Mar 2024
Response from Customer Service on 27 Mar,2024
Bruce, thank you for your positive feedback. We're delighted to hear that you found the Maison 140 Beverly Hills to offer outstanding value and that you enjoyed dining at our sister hotel's restaurant. We agree, the cuisine there is both delicious and reasonably priced! We look forward to welcoming you back.

10/10 Excellent

Maria

Stayed 3 nights in Mar 2024
Response from Customer Service on 29 Mar,2024
Maria, thank you for your wonderful rating for Maison 140 Beverly Hills. We're thrilled to know that your stay was memorable and we sincerely hope to welcome you back in the near future.

6/10 Okay

Elizabeth

Disliked: Property conditions & facilities
The staff, location and price were great but the carpet was nasty throughout the hotel and in the room and made the hotel feel run down.
Stayed 2 nights in Mar 2024
Response from Customer Service on 27 Mar,2024
Elizabeth, we appreciate you recognizing the value, location, and our dedicated team members. However, it's disheartening to hear about your encounter with the cleanliness of the property. Please know that your remarks will prompt a review of our maintenance procedures. Looking forward to another opportunity to serve you better.

6/10 Okay

Julie

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Customer Service on 27 Mar,2024
Julie, thank you for your rating on Expedia. We're always aiming to provide excellent experiences, so your input is valuable. We'd love to welcome you back at Maison 140 Beverly Hills, and strive to make your next stay a 5-star experience.

10/10 Excellent

Elena

Stayed 6 nights in Jan 2024
Response from Customer Service on 26 Mar,2024
Elena, thank you for staying with us at Maison 140 Beverly Hills! We're thrilled to see you've had a wonderful experience. We look forward to welcoming you back for another excellent stay soon.

4/10 Poor

Scott, San mateo

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Feb 2024
Response from Customer Service on 27 Mar,2024
Scott, it's concerning to see your rating, as it suggests your expectations were not met. We would greatly appreciate more detailed feedback in order to address any issues promptly and to continually improve the guest experience. Thank you for your time.

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value in Beverly Hills.
Stayed 2 nights in Feb 2024
Response from Customer Service on 26 Mar,2024
Joseph, it's wonderful to hear you find Maison 140 Beverly Hills to deliver excellent value. Thank you for sharing your positive experience. Our team looks forward to having you with us again in the future.

2/10 Terrible

soraida

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
very expensive and outdated not enough towels $50 parking cost hidden fees charges
Stayed 1 night in Feb 2024
Response from Customer Service on 27 Mar,2024
Soraida, we regret to read your stay didn't meet expectations. It's disappointing to hear about your concerns with pricing and some undisclosed charges. We're dedicated to being transparent about any associated fees to avoid such surprises. Also, we strive to offer ample amenities for guest comfort, including towels. We value your feedback for future enhancements.

8/10 Good

Peter and Denise

Business traveller
Liked: Property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from Customer Service on 26 Mar,2024
Peter, thank you for your rating of Maison 140 Beverly Hills. We're pleased to see that you had a positive experience with us and hope you consider us for your future trips. Your satisfaction means a lot to us. Thank you.

4/10 Poor

mario

Travelled with family
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
bad atitud
Stayed 5 nights in Feb 2024

4/10 Poor

Verified traveller

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024

10/10 Excellent

Corey

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Bob D.,the bartender at the sister hotel where the pool is, is amazing! Great drinks and personality!
Stayed 1 night in Feb 2024

6/10 Okay

Jason

Travelled with family, Business traveller
Disliked: Amenities
Luckily I’ve stayed at this place before so knew what to expect but clearly Maison’s best days are behind it. The air conditioning units were grimy and outdated and the carpet in the hallways atrocious but the price was right especially for the location and it’s easy to park.
Stayed 4 nights in Jan 2024

6/10 Okay

James

Business traveller
Disliked: Cleanliness
There is no maid service or cleaning of the rooms during your stay.
Stayed 1 night in Jan 2024

10/10 Excellent

Kaia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Bradley

Travelled with partner
Liked: Cleanliness, amenities
Location
Stayed 1 night in Jan 2024

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place, could use some updates.
Stayed 1 night in Jan 2024

8/10 Good

Laura

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Alevtyna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Kawattie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024

8/10 Good

Sharisse

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ok
Stayed 3 nights in Jan 2024

6/10 Okay

Austin

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Stayed 2 nights in Jan 2024

6/10 Okay

Kun

Disliked: Cleanliness, property conditions & facilities, room comfort
Very awful hotel
Stayed there for my Christmas,the deposit takes more than 2 weeks to return my back , When I was check in the long hair guy was unfriendly I don’t like him , and the second day when I asked the receptionist for bottle of water and he said will send it to my room when he ( the chubby guy )was standing in front of my room and he touched his dick in front of me ….
Stayed 3 nights in Dec 2023

10/10 Excellent

Ward

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

6/10 Okay

konthip, Reston

Travelled with family
loved the cocktail lounge. randy is the best!
Stayed 2 nights in Jan 2024

10/10 Excellent

Lior

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

Kai

Liked: Cleanliness, staff & service
Cool stay. Plumbing (slow drain in shower) was an issue. Area is adjacent the Tenderloin district, but otherwise clean

8/10 Good

Jennifer

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

10/10 Excellent

ian

Stayed 14 nights in Dec 2023

4/10 Poor

Nina

Liked: Cleanliness
Stayed 2 nights in Oct 2023

10/10 Excellent

Robin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

8/10 Good

John

Liked: Cleanliness, staff & service, room comfort
Stayed 4 nights in Dec 2023

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Okay for an evening - great location
Great location but a bit rundown. Clean, hit shower and easy parking- great for one night!
Stayed 1 night in Dec 2023