Thank you. Please visit us again.

Thank you Linda for appreciating the benefits of our lodging. Please visit us again.

Josefina. What exactly was the problem? Just giving 1 out of 5 rating based on discretion (not facts) means you were having a bad day and wanted to take it on us. Shame on you.

Arvind. Thank you. Please visit us again.

Thank you, Roberto. Every time you come to our lodging, he will be treated as a king. Please visit us again.

Thank you David. Please visit us again.

Thank you Adora. We enjoyed hosting you, and look forward to hosting you more often.

Thank you, Parth for giving us the opportunity to host you. Since you liked our B&B, please visit us again.

Since you like my omelet, here is the recipe:4 eggs, 2 slices of Kraft cheese, onion, tomatoes. No salt, no pepper. When are you coming back?

Juivin. We enjoyed hosting you. Thank you for your wonderful review. Please visit us again.

Guest rented the two-bedroom garden suite for Friday November 3. The base rent was 215 for two guests. Since she had five people she paid 280 before tax and 330.60 after tax and it turned out to be about 462 (Canadian). The price also includes wifi, parking and breakfast. No lodging with a rating of 7.8 and walking distance from Universal Studios offers a two-bedroom for 280 for a Friday night for five people to stay. The room is next to the garden. The garden and deck are common area for all guests to enjoy, not just her group. The problem started when the maintenance person came to paint the deck at 9:30 am. Drea’s husband was basking in the sun and seeing the maintenance guy went inside the suite. They left about 11:00 am (normal checkout time), and Drea complained at checkout how her husband was furious for not being able to use the deck for another hour-and-half (9:30 to 11:00). I reminded Drea that they had checked in at 11:00 am when the normal check-in time was 4:00 pm so she cannot complain about 1.5 hour loss of usage of common area. Then she complained about hot water, and I explained that we have anti-scolding device in the shower that takes a minute or two for hot water to come – it does not take 10 minutes. In the US anti-scolding devices are used in shower to prevent getting burnt by hot water. Then she complained about mold. I explained to her that it was more the color of the tile than mold. In the review she is complaining about an elderly guest wearing baggy pants. She is absolutely lying about pants being half down (this review must be removed by Expedia). She is absolutely lying about checking out 2 to 2.5 hours before check-out time. She is lying about extra charges. I was never rude to her. She got actual possession of the suite at 11:00 am and freshened up before going to Universal Studios – not just dropped baggage. I did not tell them not to use the deck. I was at the property from her check-in to checkout. She is a pathological liar. While we did everything for the guest to have a good time, the guest is giving review full of lies to hurt our business.

Miguel. If you liked everything this lodging has to offer, why are you giving us a rating of 3 out of 5? People give such rating to a lodging they don't like. So, please do not come back.

Thank you William for giving us the opportunity to host you. Please visit us again.

Thank you Doctor, for your wonderful diagnosis and assessment. When is the next visit.

Thank you Joanna for your beautiful, encouraging and kind words. Please visit us again.

We are fortunate to be located so close to Universal Studios, and even more fortunate to have you as our guest. Please visit us again.

Tammy, you love to complain, even when it is your own fault. Nobody asked you to book through Hotels.com. It was your choice. We are not even listed there. They got the listing from Expedia whose subsidiary they are. Hotels.com provide real time availability and pricing but not contact number. They update the phone number once in a few months. You are conveniently hiding the fact that you shopped around and comparable places were charging 50 to 75% higher than the 179 (including tax) that you paid for a Saturday night stay. And our price includes wifi, parking and breakfast, while others don't. But "last option" implies we beat all other places. You love to exaggerate things: (1) It is a 10-minute walk to Universal Studios - not 40-minute. (2) Your husband called me 21 minutes after we got the reservation notification by email to say that you would come at 1:00 am, while you claim it took you more than an hour to locate my phone number. Why are you discouraging guests from selecting our lodging? If you want to hit under the belt, do not target us as we are not your family members.

Wish you had better than fine experience.

You came on August 25. Your review is dated September 25. You took down notes and after a month you wanted to be vindictive? Every bed we provide has a jersey (fitted) sheet and a flat sheet (between comforter and fitted sheet). I simply do not believe you.

We are so fortunate to have you as our guest. You brought the best out of us. Please visit us again.

Victor. Glad you liked our lodging and our services. We look forward to your next arrival.

Ian. It was our honor to be your host that brought the best out of us. Please visit us again.

Oliver. Thank you for selecting and staying at our lodging. Please visit us again.

Fernando. Thank you. Wish everything was up to standard, and you just happen to be stingy with grades.

We feel so fortunate to have you as our guest. Please give us the pleasure to host you again and again.

Thank you, Dhanapal. When is the next time you are coming?

This is a revenge review. Guest reserved and paid for a party of three for two nights, but only two showed up. Guest had bad experience at Universal, and cut short their trip. Guest wanted refund for second night claiming the PREVIOUS night's check-in experience was bad. Unable to get refund, she gives bad review. Our lodging is not TERRIBLE. It is the guest that is TERRIBLE.

Thank you, Phillip for selecting our lodging. Summer is busy season and our parking spaces fill-up. But we assure you that you will get one parking spot for free per room. Please visit us again.

Thank you, Bertha. It was our pleasure to host you. Please visit us again.

Gissel. Breakfast is included as we are a bed and breakfast. For some reason, this year guests are skipping breakfast and rushing to Universal Studios. For people that are in a rush, we typically have coffee, juice, fruits and pastries.

Thank you, Scott. If the guest is happy, we are delighted. Please visit us again.

Thanks to you Abraham. May more guests like you visit our lodging.

Thank you.

Raven. Thank you for selecting our lodging. Though our normal check-in time is 4 PM (PST), we let our guests check-in as soon as the rooms become available. Some guests have come in the early hours after midnight. We believe no lodging can give hard time to a guest checking in late. Please visit us again.

It is quite unfortunate that one can give a rating of 1 and give no reason. Such reviews should not be allowed. What exactly they wanted and what exactly they got?

The guest made online reservation for two nights for five adults and a child and paid about 350 per night with taxes. The guest liked our lodging so much that he wanted to stay an extra day. When we offered the guest a discounted price of 300, the guest became upset claiming that we were cheating him for not charging for only two. When we reminded the guest that he had paid for six for the first two nights he became furious as he had no intention of paying for more than two and he had (mistakenly) paid for extra guests. This horrible review is his way of hurting us. Is it a crime to charge for extra guests? Every bathroom has soap. Every TV works. We provide bottled water and no cups in rooms. We encourage guests to eat in the dining room.

Satu. Thank you for selecting our bed-and-breakfast. We feel honored to be able to host you. Please come back again.

Mohammad. We provide cooked breakfast, and only the packaged yogurt has a best use date. So, instead of saying "Most of food they gave to us was expired", it should be "the yogurt had an expired best use date". Also, if this was a concern you should have brought it to the attention of the server immediately. I bet, tea, coffee, juice, bread, jam, etc. were within the best use period.

Angelica. US is an expensive place. I do understand that in your country you will get lot more for the same price. The low rating is from the price shock. But compared to nearby lodgings we are very economical.

Mini Mansion in Hollywood Hills has stairs and may not be suited for everyone. For people with disability, we recommend the Garden Suite and provide access through garage that cuts down the number of steps to 5-6. Guests come for the closeness to Univeral Studios, comfort, hospitality and the views. The price you pay includes home cooked breakfast, wifi and parking.

Ramon. Excellent guests give excellent reviews. Thank you.

Pete. Thank you for giving us the opportunity to host you. Please visit us again.

We are here to serve you as we understand our guest work hard for their money. We feel good that we met your expectation. Please visit us again.

Joseph. We sincerely want to thank you for your review of our lodging, and look forward to your next visit.

Thank you, and please visit us again.

Your wonderful review makes all our hard work worth it. Thank you, and please visit us again.