Louisa Hotels from S$84

"My car was damaged by the valet at my stay here in September. I reported it to Hilton and filed a claim a month later. Called for months to try and get help with the situation. Only to be told that too much time had lapsed and I hadn’t filed a claim, when I absolutely did! Hilton took no responsibility for this not an I’m sorry here’s where to take your car to be fixed, here’s a free stays to help make things right. I received nothing from them in any way except a headache. When I arrived this trip I was told they no longer offer valet they’ve had so many issues with it!! I’ve stayed here several times and it is always a very nice hotel with clean, safe, nice rooms, this time was different. We were placed in a room that looked like it was mangled. That’s why I gave it a lower score and I’m still upset over my car! "

"Floors were dirty with workbook prints. Spills underneath the foldout bed."

"Not a good place to stay."

"Staff was great!"

"Bathroom metal fixtures were rusty. Bathroom shower had a dirty towel in it. Bathroom plaster pealing . Metal door frames rusty. Cobwebs on all the ceilings. Breakfast was not good. No baccon, sausage. Never stay again!"

"Very helpful and very clean and they were super nice "

"extremely clean room and facilities pleasant workers great place to stay"

"Goos stay"

"The staff are amazing. Always helpful"