Exterior
Check availability

Reviews of Courtyard by Marriott Louisville Downtown

3 out of 5
Courtyard by Marriott Louisville Downtown
100 South Second Street, Louisville, KY

Reviews

8.6

Excellent

Rating 10 - Excellent. 465 out of 871 reviews" "
Rating 8 - Good. 254 out of 871 reviews" "
Rating 6 - Okay. 89 out of 871 reviews" "
Rating 4 - Poor. 38 out of 871 reviews" "
Rating 2 - Terrible. 25 out of 871 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean room, awesome shower, comfortable furniture and friendly staff, overall great stay
Stayed 1 night in May 2024

8/10 Good

Jordyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from Anthony Westmoreland- Assistant General Manager on 18 May,2024
On behalf of the entire hotel team, I want to thank you for sharing about your experience at the Courtyard Marriott Louisville Downtown.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 Good

Erin, Grand Bay

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful rooms. The gentleman that helped us get checked in was fantastic. Only downfall was they didn’t have a towels in the pool area. Yes we stayed on a very busy weekend. But should have anticipated for the busy weekend.
Stayed 1 night in May 2024
Response from Anthony Westmoreland-Assistant General Manager on 18 May,2024
On behalf of the entire hotel team, I want to thank you for sharing about your experience at the Courtyard Marriott Louisville Downtown.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Gerri

Liked: Cleanliness, staff & service, property conditions & facilities
Love it
Stayed 2 nights in Apr 2024
Response from Anthony Westmoreland-Assistant General Manager on 18 May,2024
On behalf of the entire hotel team, I want to thank you for sharing about your experience at the Courtyard Marriott Louisville Downtown.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Susan

Business traveller
It is close to all the places I needed to go while I was there.
Stayed 8 nights in Mar 2024
Response from Anthony Westmoreland-Assistant General Manager on 18 May,2024
On behalf of the entire hotel team, I want to thank you for sharing about your experience at the Courtyard Marriott Louisville Downtown.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Lisa

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent stay, loved the balcony views!
Stayed 3 nights in Mar 2024
Response from Anthony Westmoreland- Assistant General Manager on 26 Mar,2024
On behalf of the entire hotel team, I want to thank you for sharing about your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

4/10 Poor

Melissa

Stayed 1 night in Feb 2024
Response from Anthony Westmoreland- Assistant General Manager on 27 Feb,2024
We apologize that your stay with the Courtyard Louisville Downtown was less than exceptional.Everything we do is aimed at providing you with an excellent hotel experience and your feedback is extremely valuable. We truly appreciate you sharing your thoughts with us so that we may strive to deliver exceptional service in the future.

10/10 Excellent

Cami

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Anthony Westmoreland-Assistant General Manager on 20 Feb,2024
On behalf of the entire hotel team, I want to thank you for sharing about your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 Good

Sarah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just Fine
Our stay was fine. Pretty much your average hotel. Rooms were clean and comfortable, the staff was friendly, etc.
Stayed 1 night in Feb 2024
Response from Anthony Westmoreland-Assistant General Manager on 20 Feb,2024
On behalf of the entire hotel team, I want to thank you for sharing about your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Anthony Westmoreland-Assistant General Manager on 20 Feb,2024
On behalf of the entire hotel team, I want to thank you for sharing about your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Ricky

Business traveller
The staff was Great at this location!!!
Stayed 2 nights in Feb 2024
Response from Anthony Westmoreland-Assistant General Manager on 15 Feb,2024
On behalf of the entire hotel team, I want to thank you for sharing about your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Holly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Anthony Westmoreland- Assistant General Manager on 15 Feb,2024
On behalf of the entire hotel team, I want to thank you for sharing about your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

6/10 Okay

Sarah

Business traveller
Liked: Staff & service, amenities
Disliked: Cleanliness
The room was dirty with food left in the open fridge to spoil so the room smelled horrible.
Stayed 5 nights in Jan 2024
Response from Anthony Westmoreland-Assistant General Manager on 15 Feb,2024
We apologize that your stay with the Courtyard Louisville Downtown was less than exceptional.Everything we do is aimed at providing you with an excellent hotel experience and your feedback is extremely valuable. We truly appreciate you sharing your thoughts with us so that we may strive to deliver exceptional service in the future.

6/10 Okay

Rick

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Charged me $25 a night for parking which was not in my agreement. Elevators in the parking garage were not working. Had to go up and down the stairs for everything.
Response from Anthony Westmoreland-Assistant General Manager on 24 Jan,2024
On behalf of the entire hotel team, I want to thank you for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 Good

Kristi

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice people.
Wonderful staff. Elevator to parking garage was out.
Stayed 3 nights in Jan 2024
Response from Anthony Westmoreland-Assistant General Manager on 24 Jan,2024
On behalf of the entire hotel team, I want to thank you for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Rick

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Anthony Westmoreland-Assistant General Manager on 27 Dec,2023
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay at the Courtyard Louisville Downtown.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 Good

Tori

Travelled with family
Liked: Cleanliness, property conditions & facilities
Room was small compared to other places I’ve stayed.
Response from Anthony Westmoreland-Assistant General Manager on 15 Feb,2024
We apologize that your stay with the Courtyard Louisville Downtown was less than exceptional.Everything we do is aimed at providing you with an excellent hotel experience and your feedback is extremely valuable. We truly appreciate you sharing your thoughts with us so that we may strive to deliver exceptional service in the future.

6/10 Okay

Dung

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
My friend and I picked this hotel for location and the parking garage. The stay was fine but his car got stolen from the parking garage. The general manager and his staff didn’t seem to care as if this happens all the time. And if it does happen a lot then maybe they should update the Parking garage.
Stayed 2 nights in Dec 2023
Response from Anthony Westmoreland-Assistant General Manager on 26 Dec,2023
We apologize that your stay with the Courtyard Louisville Downtown was less than exceptional.Everything we do is aimed at providing you with an excellent hotel experience and your feedback is extremely valuable. We truly appreciate you sharing your thoughts with us so that we may strive to deliver exceptional service in the future.

10/10 Excellent

Sheila

Liked: Staff & service, amenities, property conditions & facilities
Staff very friendly! Comforter had a burn hole that never got changed but we were pleased otherwise!!!
Stayed 3 nights in Dec 2023
Response from Anthony Westmoreland-Assistant General Manager on 12 Dec,2023
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay at the Courtyard Louisville Downtown.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Anthony Westmoreland-Assistant General Manager on 12 Dec,2023
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay at the Courtyard Louisville Downtown.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

ROBERT

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient to Whiskey Row and many restaurants
Stayed 1 night in Dec 2023
Response from Anthony Westmoreland-Assistant General Manager on 12 Dec,2023
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay at the Courtyard Louisville Downtown.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Sara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and right across from the KFC Yum center.
Stayed 1 night in Dec 2023
Response from Anthony Westmoreland-Assistant General Manager on 12 Dec,2023
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay at the Courtyard Louisville Downtown.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Jacqueline

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is perfect. So many options for dinner and drinks. Beautiful place.
Stayed 1 night in Nov 2023
Response from Anthony Westmoreland-Assistant General Manager on 12 Dec,2023
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay at the Courtyard Louisville Downtown.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Wendy

Stayed 1 night in Nov 2023
Response from Anthony Westmoreland-Assistant General Manager on 26 Dec,2023
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay at the Courtyard Louisville Downtown.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

carol

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2023
Response from Anthony Westmoreland-Assistant General Manager on 29 Nov,2023
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay at the Courtyard Louisville Downtown.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Antonio

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Nov 2023
Response from Anthony Westmoreland-Assistant General Manager on 29 Nov,2023
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay at the Courtyard Louisville Downtown.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

6/10 Okay

Samantha

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service
Sleeps 4 meant a king bed and a child size pull out mattress from the couch. Thw pull out was extremely uncomfortable. The staff accommodated our request for another bed to be brought in to allow sleeping space for 4 adults. It was also not comfortable. Parking is not free.
Stayed 1 night in Nov 2023
Response from Anthony Westmoreland-Assistant General Manager on 15 Nov,2023
We apologize that your stay with the Courtyard Louisville Downtown was less than exceptional.Everything we do is aimed at providing you with an excellent hotel experience and your feedback is extremely valuable. We truly appreciate you sharing your thoughts with us so that we may strive to deliver exceptional service in the future.

8/10 Good

Rebecca

Stayed 1 night in Nov 2023
Response from Anthony Westmoreland-Assistant General Manager on 12 Dec,2023
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay at the Courtyard Louisville Downtown.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

2/10 Terrible

Joseph

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Bathroom was absolutely disgusting. Filthy shower with hair on the wall. Pubic hair shower gel bottle. Place is in need of a redo. Very run down.
Stayed 1 night in Nov 2023
Response from Anthony Westmoreland-Assistant General Manager on 15 Nov,2023
We apologize that your stay with the Courtyard Louisville Downtown was less than exceptional.Everything we do is aimed at providing you with an excellent hotel experience and your feedback is extremely valuable. We truly appreciate you sharing your thoughts with us so that we may strive to deliver exceptional service in the future.

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay 5star
from arrival to departure was great ....I got the best rest and very secure and quiet....will stay again
Stayed 1 night in Nov 2023
Response from Anthony Westmoreland-Asst. General Manager on 7 Nov,2023
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay at the Courtyard Louisville Downtown.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Manda

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
I felt very safe at the property, locked doors to enter the lobby. Convenient location for visiting KFC Yum! Center.
Stayed 1 night in Nov 2023
Response from Anthony Westmoreland-Asst. General Manager on 7 Nov,2023
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay at the Courtyard Louisville Downtown.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 Good

Melissa

Stayed 1 night in Oct 2023
Response from Anthony Westmoreland-Asst. General Manager on 2 Nov,2023
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay at the Courtyard Louisville Downtown.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Teri

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great stay! Clean and friendly!
Stayed 1 night in Oct 2023
Response from Anthony Westmoreland-Asst. General Manager on 2 Nov,2023
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay at the Courtyard Louisville Downtown.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 Good

McKenzie

Stayed 3 nights in Oct 2023
Response from Anthony Westmoreland-Asst. General Manager on 2 Nov,2023
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay at the Courtyard Louisville Downtown.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Kylie

Stayed 1 night in Oct 2023
Response from Anthony Westmoreland-Assistant General Manager on 29 Nov,2023
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay at the Courtyard Louisville Downtown.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

frank

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Repeat List!
Amazing hotel!! All the comforts you need and want, extremely clean, super friendly people working there and a great location!
Stayed 3 nights in Oct 2023
Response from Anthony Westmoreland-Asst. General Manager on 2 Nov,2023
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay at the Courtyard Louisville Downtown.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Tracey, baltimore

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cloase to food and nightlife
Stayed 2 nights in Oct 2023
Response from Anthony Westmoreland-Asst. General Manager on 2 Nov,2023
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay at the Courtyard Louisville Downtown.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Ernest

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Anthony Westmoreland-Assistant General Manager on 27 Sept,2023
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay at the Courtyard Louisville Downtown.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!
Great stay!
Stayed 2 nights in Sep 2023
Response from Anthony Westmoreland-Assistant General Manager on 5 Sept,2023
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay at the Courtyard Louisville Downtown.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

David

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Sep 2023
Response from Anthony Westmoreland-Assistant General Manager on 5 Sept,2023
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay at the Courtyard Louisville Downtown.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

4/10 Poor

Kimberly

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
No continental breakfast available. Rooms cleaned every other day and no microwave available. No business area available with computers and printers. The only good thing about this location is the EXCEPTIONAL CUSTOMER SERVICE from the front desk staff.
Stayed 3 nights in Aug 2023
Response from Anthony Westmoreland-Assistant General Manager on 22 Aug,2023
We apologize that your stay with the Courtyard Louisville Downtown was less than exceptional.Everything we do is aimed at providing you with an excellent hotel experience and your feedback is extremely valuable. We truly appreciate you sharing your thoughts with us so that we may strive to deliver exceptional service in the future.

10/10 Excellent

Mia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Employees were great
Response from Anthony Westmoreland-Assistant General Manager on 8 Aug,2023
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay at the Courtyard Louisville Downtown.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 Good

Beth

Travelled with family
Liked: Staff & service
The room could have been cleaner. There were hair clumps and fake nails on the pullout bed. Not a lot of food options inside the hotel. Parking was easy though.
Stayed 1 night in Jul 2023
Response from Anthony Westmoreland-Assistant General Manager on 26 Jul,2023
I recognize your time is valuable and appreciate the feedback you have taken the time to provide.Maintaining a clean atmosphere within our guest rooms and common areas is important and I apologize that we did not fulfill that expectation during your visit. What you've experienced has been shared with our housekeeping leaders to ensure this is an isolated incident.My hope is the next time you are in the area, you will give us another chance to provide the guest experience we strive to deliver.

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Easy walking distance to the museum and the ball field.
Stayed 1 night in Jul 2023
Response from Anthony Westmoreland-Assistant General Manager on 26 Jul,2023
On behalf of the entire hotel team, I want to thank you for sharing about your experience at the Courtyard Louisville Downtown.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

6/10 Okay

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities
Overnight stay
The stay was great! It was nice and clean, the only issue was someone on our floor has a dog that was barking consistently throughout the night. Did not sleep well at all.
Stayed 1 night in Jul 2023
Response from Anthony Westmoreland-Assistant General Manager on 25 Jul,2023
We apologize that your stay with the Courtyard Louisville Downtown was less than exceptional.Everything we do is aimed at providing you with an excellent hotel experience and your feedback is extremely valuable. We truly appreciate you sharing your thoughts with us so that we may strive to deliver exceptional service in the future.

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Anthony Westmoreland-Assistant General Manager on 25 Jul,2023
On behalf of the entire hotel team, I want to thank you for sharing about your experience at the Courtyard Louisville Downtown.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

4/10 Poor

James

Stayed 1 night in Jul 2023
Response from Anthony Westmoreland-Assistant General Manager on 22 Aug,2023
We apologize that your stay with the Courtyard Louisville Downtown was less than exceptional.Everything we do is aimed at providing you with an excellent hotel experience and your feedback is extremely valuable. We truly appreciate you sharing your thoughts with us so that we may strive to deliver exceptional service in the future.

8/10 Good

Carolyn

Stayed 1 night in Jul 2023
Response from Anthony Westmoreland-Assistant General Manager on 8 Aug,2023
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay at the Courtyard Louisville Downtown.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Amanda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was nice and the staff were amazing.
Stayed 1 night in Jun 2023
Response from Anthony Westmoreland-Asst General Manager on 27 Jun,2023
On behalf of the entire hotel team, I want to thank you for sharing about your experience at the Courtyard Louisville Downtown.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Jena

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023
Response from Anthony Westmoreland-Asst General Manager on 27 Jun,2023
On behalf of the entire hotel team, I want to thank you for sharing about your experience at the Courtyard Louisville Downtown.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.