Lourdes North West Holidays

This Hotel was great the staff very attentive and a great central location. Great value for traveler. One criticism was the free WiFi not a secure connection, but if you use a VPN it does work. Overall excellent value.

Friendly, knowledgeable, and helpful staff. Clean, well appointed rooms. Super convenient location for food and shopping.

Yes, room clean and the staff are very good, but they have to fix the elevators, proper and fix all the doors the fire doors in the stairwell for fire because most of them don’t close and there should be no trash in the stairwell

They only allow 1 face, hand and body towel. Requested more but was told just one per room. I like to have a towel to wipe down the counter after washing my face. Hotel smelled like sewer the entire time. Door to room would t close properly. Had to keep pushing to close. Ate at the restaurant, took 2 hours of I get food. Has to ask for my tea 3 times! Finally after almost 2 hours, they bought a cup. Was told after that because of the typhoon warning, many staff didn’t show up for work. Completely understandable but that something you should tell people when they sit down. We keep asking when our food is coming, was told 15 more minutes numerous times. Finally when we got angry, they said they are short staff. Still, 2 hours to bring tea is a bit ridiculous.