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Reviews of Adonis Cupecoy

2.5 out of 5
Adonis Cupecoy
Jordan Road, Lowlands

Reviews

7.6

Good

Rating 10 - Excellent. 71 out of 197 reviews" "
Rating 8 - Good. 62 out of 197 reviews" "
Rating 6 - Okay. 26 out of 197 reviews" "
Rating 4 - Poor. 18 out of 197 reviews" "
Rating 2 - Terrible. 20 out of 197 reviews" "

8.4/10

Cleanliness

7.6/10

Staff & service

6.6/10

Amenities

8.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Rhett

Liked: Staff & service
Stayed 1 night in May 2024

8/10 Good

Jeffrey, Littlestown

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Overall a very nice hotel to stay. The only minor issue was they ran out of towels, so we only had one for our room. The room was very clean, the bed very comfortable. The fixtures, etc. were all upgraded and very nice.
Stayed 1 night in Feb 2024

6/10 Okay

mitchell

Business traveller
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
Stayed 3 nights in Jan 2024

6/10 Okay

Feng

Disliked: Amenities
Just like the stars it claims.
Stayed 3 nights in Jan 2024

2/10 Terrible

Krystell

Disliked: Cleanliness, staff & service, amenities
Probably one of the worst hotels I’ve ever stayed in. The first night, they ran of towels so we had to air dry. The rooms were not cleaned from previous guests. We also had to switch rooms several times due to booking issues in their end. On top of that, I was harassed about a missing payment which I course has already made.
Stayed 4 nights in Dec 2023

2/10 Terrible

Krystell

Stayed 5 nights in Dec 2023

8/10 Good

Ingrid

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023

4/10 Poor

Armando M

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Very unsatisfied. Modern hotel, nice facility, but there was no toilet paper in the room, empty condom packages in the night table drawer, AC leaking from the ceiling, shower without proper water isolation and leaking to the floor, bathroom towels being distributed in the front desk. A true disaster.

4/10 Poor

Malvin

Disliked: Cleanliness, staff & service, property conditions & facilities
Internet service, and no customer services at all
Stayed 4 nights in Nov 2023

10/10 Excellent

Jimmy

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel for the price . I love it . Thanks for the all team . I m french, sorry for my inglish .lol
Stayed 1 night in Nov 2023

10/10 Excellent

Omar

Stayed 1 night in Nov 2023

10/10 Excellent

Yannick

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice okace
Stayed 1 night in Oct 2023

10/10 Excellent

Francisco, Guaynabo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I did not like to pay hidden fees at checkin
Stayed 3 nights in Aug 2023

10/10 Excellent

Felix

Stayed 1 night in Sep 2023

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Nice new building and comfortable bed. It's a bit out of the way, but several eating and drinking establishments in short walking distance away. Elevator wasn't working.
Stayed 1 night in Aug 2023

6/10 Okay

Curtis

Business traveller
Liked: Cleanliness, property conditions & facilities
The location is next to the gym The breakfast I could have skipped
Stayed 3 nights in Aug 2023

6/10 Okay

Quincy

Business traveller, Travelled with partner
Liked: Cleanliness, property conditions & facilities
need more staff
Stayed 1 night in Aug 2023

8/10 Good

Edgar, Wilson

Travelled with family
Liked: Cleanliness, property conditions & facilities
Safe area, quite and restaurants around
Stayed 3 nights in Jul 2023

6/10 Okay

Raul

Business traveller
Stayed 1 night in Jul 2023

8/10 Good

Ashley

Stayed 2 nights in Jul 2023

8/10 Good

Jared

Great customer service.
Stayed 1 night in Jul 2023

6/10 Okay

Avon

Stayed 1 night in Jul 2023

4/10 Poor

Jamil

Disliked: Cleanliness
Stayed 2 nights in Jul 2023

2/10 Terrible

Jamil

Travelled with family, Business traveller
I found 2 cockroaches in my bedroom, and I really needed an iron to iron my clothes to go out, and there was none we had to literally knock on guess doors at 11pm to find and iron and when we got one it was broken. Please invest in proper equipment. The room seemed decent overall in the design but my experience was not great.
Stayed 1 night in Jul 2023
Response from The Management, ADONIS CUPECOY on 25 Jul,2023
Distinguished Guest,We're sorry to hear that you had a negative experience with our product. We take product design and quality very seriously, and we apologize for falling short in this area. We will investigate this further and take steps to improve our quality control processes & services.

10/10 Excellent

DHIRAJ

Liked: Cleanliness, staff & service, property conditions & facilities
Staff are good especially Keith, she is knowledgeable and helpful
Stayed 2 nights in Jul 2023
Response from The Management, ADONIS CUPECOY on 11 Jul,2023
Bonjour,Thank you so much for your feedback and comments.We are happy you enjoyed your time with us.The customer satisfaction is our top priority. We do hope we will welcome you some time again. Have a great day.

6/10 Okay

shevlin

Stayed 2 nights in Jun 2023
Response from ADONIS CUPECOY on 11 Jul,2023
Thank you for rating our property.Shall you have a minute please let us know what you liked about your stay or what you think should be improved The customer satisfaction is a top priority for us and we do hope you enjoyed your stay with us.we do hope to welcome you sometime again soon. Have a great day

10/10 Excellent

Roman

Liked: Cleanliness, staff & service, property conditions & facilities
Has been arrived earlier then check-in time, but the staff very welcome and let me check-in earlier. The room is modern, clean, and comfortable. There are plenty food around and nice beach. Airport no more then 10 min drive.
Stayed 1 night in Jul 2023
Response from ADONIS CUPECOY on 7 Jul,2023
Good day,We thank you for your positive feedback. We are happy you enjoyed your stay with us as customer satisfaction is our priority. We are delighted you felt comfortable in our rooms and you enjoyed the surroundings and many options it offers. We hope you will recommend our property to your friends and family and wish to see you sometime again. Thanks again for choosing ADONIS CUPECOY for your stay on the island. Have a great day

8/10 Good

Tamara

Liked: Cleanliness, staff & service
Stayed 7 nights in Jun 2023

8/10 Good

Jhonny

Liked: Cleanliness
Should be cheaper.
Stayed 1 night in Jun 2023
Response from ADONIS CUPECOY on 26 Jun,2023
Good day,Thank you for taking the time to rate and comment about our property.We hope you enjoyed your stay with us. Shall you have comments that will help us improve our services please feel free to email our management directly at gm@adonis-cupecoy.com We look forward seeing you soon again. Have a great day.

10/10 Excellent

Regan

Liked: Cleanliness, staff & service, property conditions & facilities
Very impressed. Hotel is clean and has a very pleasant smell throughout. Room is modern. Basic (no fridge, microwave, or coffee maker) but for the price it's great value. Coffee shop and restaurants next door. Good a/c, great water pressure. Bed comfy. Easy access to public transportation. The only problem some may have is the elevator is currently out of service. Wasn't a problem for me but may be for some. I will definitely stay here again.
Stayed 1 night in May 2023
Response from ADONIS CUPECOY on 31 May,2023
“Thank you so much for taking the time to post a review, Regan!We are so happy to hear that you enjoyed your stay with us, and that our comfy beds and friendly staff were particular highlights. We work really hard to give our guests the finest experience possible, so comments like yours are truly rewarding to hear.We’d love to welcome you back soon, so don’t be a stranger. Thanks again!

8/10 Good

Curtis

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
It is walking distance from the gym (INM) Internet isn't working good
Stayed 1 night in May 2023
Response from ADONIS CUPECOY on 31 May,2023
Hello ,Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations. We took good note of your comment concerning the Internet and will discuss it with our IT team. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future.Sincerely,

8/10 Good

SEBASTIEN

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Correct for the price
Stayed 1 night in May 2023
Response from ADONIS CUPECOY on 15 May,2023
Dear Guest,We are happy you enjoyed your time with us. Don't hesitate to recommend us and we hope to see you again some time soon,. Have a nice day

8/10 Good

Tanya

Stayed 3 nights in May 2023
Response from ADONIS CUPECOY on 6 Jun,2023
Good day,Thank you for your feedback on our property.Satisfying our client is important to us. We invite you to recommend our hotel to the ones you know and hope to welcome you sometime again. Have a great day

10/10 Excellent

EUGENE

Stayed 3 nights in May 2023
Response from ADONIS CUPECOY on 2 Jun,2023
Good day,Thank you for renting us so well.We are happy you enjoyed your time with us as our client satisfaction is our main goal. Do not hesitate to recommend us and we look forward to welcoming some time again. Have a great day

8/10 Good

Marshall

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall clean and tidy and the staff, though sparse, were accommodating. It was close to the airport and town with plenty of food and entertainment options nearby.
Stayed 1 night in Apr 2023
Response from ADONIS CUPECOY on 3 May,2023
Dear Sir,We thank for rating our property and for such nice comments. It is our duty even short staffed to make sure you enjoy your time with us and in the surroundings. Do not hesitate to recommend us and visit us again. Thanks again for choosing ADONIS CUPECOY for your stay in Saint-Martin and have a wonderful day.

2/10 Terrible

DANIEL

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was right out of the movie SAW1 22nd 3. Avoid this place like the plague. House of horrors. Email me before you book this dump. Anutuna@hotmail.com
Stayed 9 nights in Mar 2023
Response from The Management, ADONIS CUPECOY on 4 May,2023
Dear Sir,We really apologize about your bad experience at our property.We recall doing the necessary to solve your issue that night and are sorry it did not meet your expectations. I've also sent you an email to the email address mentioned in your message. Please do not hesitate to get back to me personally as I would like to know more about your grievances as our clients security and satisfaction is very important to us. Hoping to hear from you soon.Have a wonderful day

2/10 Terrible

Kimi

Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Apr 2023

2/10 Terrible

Alfredo, Panama

Business traveller, Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities
Arrived at the hotel, lady at the front desk on the phone for over 20 minutes. Other guests waiting to be checked. When my turn arrived, not an apology, no greeting, no welcome. All she said was “passport” and then gave me the Key. Horrible check in, someone should teach her how to treat guests
Stayed 1 night in Apr 2023
Response from The Management, ADONIS CUPECOY on 28 Apr,2023
Dear Guest, We are genuinely sorry to hear that you had a bad experience while staying at our hotel. We understand from your comments that our staff was unprofessional and did not welcome as they should. We apologize for their rude approach. We intend to take this episode very seriously, communicate with our team and arrive at a conclusion as to why such an unfortunate incident occurred. We appreciate you bringing your grievances to our attention, as they will be addressed with our staff from the appropriate departments immediately. We hope to take all measures required to rectify the situation soon enough.We thank you again for choosing ADONIS CUPECOY for your stay on the island and hope to be able to welcome you again to surprise you with our improvements. Have a wonderful day

10/10 Excellent

Katia, Miami

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, with dining options and a super-market around.
Stayed 5 nights in Apr 2023
Response from ADONIS CUPECOY on 24 Apr,2023
Good day traveler, We thank you for rating us so well and we are happy you enjoyed your stay with us and the property. Don't hesitate to recommend us to your friends and family. Looking forward welcoming you sometime soon again. Have a great day

8/10 Good

Gino

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Comfortable & good location walking distance to shops, restaurants and beach
Stayed 1 night in Apr 2023
Response from ADONIS CUPECOY on 20 Apr,2023
Dear Guest. I appreciate your positive feedback about our hotel. We do take pride in catering to our guests’ needs the best way we can. If you’re traveling to our area gain soon, don’t hesitate to call us.

8/10 Good

Urisha

Liked: Cleanliness, property conditions & facilities
Quiet and safe.
Stayed 1 night in Apr 2023
Response from ADONIS CUPECOY on 11 Apr,2023
Good day traveler,We are happy that you enjoyed your stay with us and for giving us such a good rate. Please don't hesitate to recommend our property to your friends and family. We look forward to welcoming you some time again.Have a wonderful day.

10/10 Excellent

Jessica

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Samantha at check-in was pleasant and wonderful each time we interacted with her. Our first night we had a few hiccups with our room. She listened to us & worked on a solution right away which we greatly appreciated. Really niice and cozy spot to stay. The rooms are lovely and the views are even better frm a higher floor.
Stayed 2 nights in Mar 2023
Response from ADONIS CUPECOY on 28 Mar,2023
Dear Guest. Thank you for taking the time to review your stay with us. I am very pleased to hear that our staff made your stay pleasant. Do checkout our Facebook and Twitter pages for promos that you might be interested in. Looking forward to seeing you again soon.

6/10 Okay

alexis

Travelled with partner
Nice for the price
Stayed 1 night in Mar 2023
Response from ADONIS CUPECOY on 22 Mar,2023
Dear Guest.I appreciate your positive feedback about our hotel. We do take pride in catering to our guests’ needs the best way we can. If you’re traveling to our area gain soon, don’t hesitate to call us.

8/10 Good

Tania

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing, the hotel is a short walk away from shops, restaurants and the beach which was ideal for my solo travel
Stayed 7 nights in Mar 2023
Response from ADONIS CUPECOY on 21 Mar,2023
Dear Guest.Thank you for taking the time to review your stay with us. I am very pleased to hear that our staff made your stay pleasant.I hope your next stay and just around the corner. Call us if there is anything we can help you with.

2/10 Terrible

DANIEL

Disliked: Amenities
Horrible people we’re trying to break into room. The front desk said there was no one in the hallway on the security camera and I saw three people threw the peep hole along with voices. They also put a small robotic camera under the door. Do not book a stay in this house of horror
Stayed 1 night in Mar 2023
Response from The Management, ADONIS CUPECOY on 4 May,2023
Dear Sir,We really apologize about your bad experience at our property.We recall doing the necessary to solve your issue that night and are sorry it did not meet your expectations. I've also sent you an email to the email address mentioned in your in your second post. Please do not hesitate to get back to me personally as I would like to know more about your grievances as our clients security and satisfaction is very important to us. Hoping to hear from you soon.Have a wonderful day

8/10 Good

Robert

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Mar 2023
Response from ADONIS CUPECOY on 14 Mar,2023
Dear Happy Guest. Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I’m sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care!

10/10 Excellent

Ricardo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its a nice very nice hotel An the staff are very pleasant ppl Would recommend there to anyone
Stayed 3 nights in Mar 2023
Response from ADONIS CUPECOY on 8 Mar,2023
Dear Guest. Thank you for taking the time to review your stay with us. I am very pleased to hear that our staff made your stay pleasant. Do checkout our Facebook and Instagram pages for promos that you might be interested in. Looking forward to seeing you again soon.

10/10 Excellent

Derek

Liked: Cleanliness, staff & service, property conditions & facilities
For the price this was really excellent. I saved over 300 a night staying here instead of a resort on the fench side. The staff was friendly and efficent, the only hiccup was the breakfast service but they issued a voucher for that. My room had a broken shelf and what went on in the hallway was quite audible, the other guests were mostly respectful and it's a smaller hotel so there wasnt a lot of this at night but it did wake me a few times in my week stay. Overall, excellent accomodation for the price, highly recommend.
Stayed 7 nights in Feb 2023
Response from ADONIS CUPECOY on 8 Mar,2023
Dear Traveler. Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel.

2/10 Terrible

mercedes

Disliked: Amenities, property conditions & facilities
This property was not worth the money. No fridge or micro on room. One desk chair.television had no signal , phone in room did not work. Breakfast was in the basement no windows dark and dreary.doorles closet not worth it
Stayed 5 nights in Mar 2023
Response from ADONIS CUPECOY on 7 Mar,2023
Good day,You shared with us your dissatisfaction with the quality of our services and you can be sure that we have discussed it with the departments concerned.Rest assured that we pay particular attention to the comfort and well-being of our customers.We hope to be able to welcome you next time to prove to you what we are capable of doing.Have a great day

10/10 Excellent

Kimi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice property
Stayed 2 nights in Feb 2023
Response from ADONIS CUPECOY on 27 Feb,2023
Good day,Thank you for your message and rating.we are happy you enjoyed your stay with us and hope to welcome you sometime again.Regards