Outdoor pool, pool umbrellas, pool loungers

Reviews of Angsana Maison Souvannaphoum

4 out of 5
Angsana Maison Souvannaphoum
Rue Chao Fa Ngum, Banthatluang, PO Box 741, Luang Prabang

Reviews

9.2

Wonderful

Rating 10 - Excellent. 89 out of 138 reviews" "
Rating 8 - Good. 39 out of 138 reviews" "
Rating 6 - Okay. 9 out of 138 reviews" "
Rating 4 - Poor. 1 out of 138 reviews" "
Rating 2 - Terrible. 0 out of 138 reviews" "

9.2/10

Cleanliness

9.6/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024

10/10 Excellent

Lisa Travis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We started our two week trip travelling through Lao, Cambodia, and Viet Nam at Angsana Maison Souvannaphoum and this is the hotel that gave us the most special memories. It was a little oasis at the end of a main street in Luang Prabang -- easy walking distance to temples, restaurants, markets, and the river, but was peaceful and beautiful. As far as we were concerned everything was perfect from the wonderful room with a generous balcony to the beautiful fabric artwork on the walls to the pool area sanctuary. Our highlights, though, were the staff -- so welcoming, helpful, and knowledgable -- and the restaurant where we ate every night because it felt like home. If it weren't a 20hour plane ride away, we'd visit more often.
Stayed 4 nights in Nov 2023
Response from Ying on 27 Dec,2023
Dear Lisa Travis,Thank you for choosing the hospitality of Angsana Maison Souvannaphoum, and for taking the time to share about your recent experience. My team and I are truly glad to know that your experience with us was a wonderful and memorable one. And we hope to have an opportunity to be of service to you again in the near future.With best regards, Pitchaya JirathumtanakulHotel Manager

10/10 Excellent

Phanomsack

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel. Good customer service. Needs a gym facility.
Stayed 2 nights in Apr 2023
Response from Ying on 23 Apr,2023
Dear Phanomsack, Sabaidee, Along with the team of Angsana Maison Souvannaphoum, I would like to thank you for staying at our hotel on your recent visit to Luang Prabang. Thank you as well for taking the time to review on your recent stay with us. We are all very delighted to know that you have enjoyed your experience at our hotel. Please do not hesitate to come back and visit us again next time you are in Luang Prabang. With best regards, Pitchaya Jirathumtanakul Hotel Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely Lao Hotel
Very pleasant, attentive stay. Everyone was extremely helpful and obliging. Dining room was good with excellent service, cuisine satisfactory. Mostly Lao food. Reception optimal in all ways. Would stay on here again
Stayed 5 nights in Feb 2023
Response from Ying on 10 Mar,2023
Dear valued customer,Thank you so much for your kind words to comments about our product and service during your stay with us. This will help us to continued improve our service excellence.We hope we will have a chance to welcome you back in the future.Best regards,

10/10 Excellent

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A serene setting and great location
Beautiful and serene hotel in a quiet setting but just a 10-minute walk to the main part of town. Gorgeous guest rooms well-kept by an excellent cleaning staff. Our room had a lovely balcony overlooking the garden. The hotel staff is very welcoming. Daily breakfast buffet by the pool was always a treat.This is our third stay at this hotel and we will be back!
Stayed 10 nights in Dec 2022
Response from Ying on 4 Feb,2023
Dear Pamela,Sabaidee! I am really glad to know that we were able to make your stay enjoyable. I am indeed grateful for such positive reviews you have given us which has been shared with the team for the job well done. We hope we will have a chance to meet you again in the near future. Best regards,Pitchaya Hotel Manager

10/10 Excellent

Pam

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed here for three visits to Luang Prabang and would never stay anywhere else! The hotel is serene, welcoming, with a wonderful staff and fragrant gardens. It is only a pleasant 10-minute walk to the heart of Luang Prabang (or you could ride by tuk-tuk, since one always seems to be available outside the hotel). Very comfortable room with a balcony overlooking the garden, lovely open-air dining and breakfast room by the pool.Everything on the property is kept spotless.
Response from Ying on 4 Feb,2023
Dear Pamela,Sabaidee! I am really glad to know that we were able to make your stay enjoyable. I am indeed grateful for such positive reviews you have given us which has been shared with the team for the job well done. We hope we will have a chance to meet you again in the near future. Best regards,Pitchaya Hotel Manager

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great service and location, comfortable, very clean, decent breakfast.
Stayed 4 nights in Jan 2020
Response from Lucky on 18 Feb,2020
Sabaidee valued guest, Thank you so much for your recent stay and your positive review. We have already shared your review to our team. We wish to welcome you again in the near future. Have a pleasant day and stay healthy. Kob Jai Lai Lai Warm regards, Lucky Hotel Manager

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would highly recommend
Stayed 1 night in Oct 2019
Response from Anggi - Reservations Sales on 7 Jan,2020
Thank you and very appreciate your precious feedback. We hope to welcoming you back again in the nearest future

10/10 Excellent

Verified traveller

Stayed 2 nights in Nov 2019
Response from Management Team on 3 Dec,2019
Thank you for choosing Maison Souvannaphoum and looking forward to welcoming you back again.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staying in a Prince's residence is really quite unique, as is a 24 room boutique hotel with the quantity and quality of staff.
Stayed 7 nights in Jun 2019
Response from Theresia on 20 Jun,2019
Thank you for your feedback and looking forward to welcoming you back again at the nearest future.

10/10 Excellent

Machelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely Hotel
Excellent location on the Main Street of town. Friendly and welcoming staff. Lovely hotel.
Stayed 4 nights in Apr 2019
Response from Lucky on 15 Apr,2019
Sabaidee Machelle, We appreciate you taking the time to inform us about your experience recently in Maison Souvannaphoum Hotel by Angsana. We were delighted to read that you had a wonderful stay; thank you very much for sharing such gracious comments, particularly for our associates, services and hotel location. We are very proud of our people and believe that they are amongst the finest in Luang Prabang. Thank you for choosing our hospitality and letting us know that we made your stay a wonderful and relaxing one. We look forward to welcoming you back in not too distance future. Kob Jai Lai Lai Warm regards, Lucky Hotel Manager

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
We liked the traditional, classy building, in the middle of lush vegetation and the attention of the staff. The rooms are a little to small, there are no electric socker in the bathroom and the breakfast is somewhat poor ( exception the last of 3 days,when there were more options) for the daily rate payed.
Stayed 3 nights in Mar 2019
Response from Lucky on 15 Apr,2019
Sabaidee Valued Guest, Thank you for choosing the hospitality of Maison Souvannaphoum Hotel and for taking the time to write about your recent experience. We are very happy to learn that your stay was a pleasant one and thank you very much for sharing such gracious comments especially for our associates; it gives us energy to continue the legendary service for your satisfaction once we meet again in the future. We have also taken note of your feedback which your thoughts have been shared with the concerned department heads who will see to it that improvements be made as necessary. Again, thank you for sharing your experience and thank you also for your patronage of Maison Souvannaphoum Hotel by Angsana. The team and I look forward to having you back in a not too distant future. Kob Jai Lai Lai Warm regards, Lucky Hotel Manager

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Warm, friendly and helpful staff. Great property well located.
Stayed 3 nights in Mar 2019
Response from Lucky on 15 Mar,2019
Sabaidee Valued Guest, Along with the team of Maison Souvannaphoum Hotel by Angsana, I would like to thank you for staying at our hotel on your recent visit to Luang Prabang. Also thank you for taking the time to share your feedback on your recent stay. We are all most delighted to know that you enjoyed your experience at our hotel. We will share your feedback with the team We are looking forward to welcoming you again next time you are in Luang Prabang. Kob Jai Lai Lai Warm regards, Lucky Hotel Manager

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very comfortable hotel in an excellent central position.
Stayed 3 nights in Jan 2019
Response from Anggi on 16 Feb,2019
Thank you for staying with us. We very appreciate your kind feedback and hoping to welcoming you back in the nearest future.

8/10 Good

Meralee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jan 2019
Response from Lucky on 15 Jan,2019
Sabaidee Meralee, Your appreciation of our hotel facilities and of our team is truly heartwarming and we are all truly inspired by your comments to continue to strive to offer even better service to our guests in the future. Thanks for choosing to stay at our hotel and we hope to be able to create a memorable experience for you again when you next return to stay with us. Kob Jai Lai Lai Warm regards, Lucky Hotel Manager

10/10 Excellent

Ingrid

Absolutely lovely hotel and lovely staff. All staff were kind, helpful and generous. They really made my stay here feel welcome and relaxed, nothing was too much trouble. Gorgeous hotel in a great location. 100% will stay again.
Stayed 1 night in Nov 2018
Response from Lucky on 1 Dec,2018
Sabaidee Ingrid, We appreciate you taking the time to inform us about your experience recently in Maison Souvannaphoum Hotel by Angsana. We were delighted to read that you had a wonderful stay; thank you very much for sharing such gracious comments, particularly for our associates and service. We are very proud of our people and believe that they are amongst the finest in Luang Prabang. We've already conveyed your compliments to team. Thank you for choosing our hospitality and letting us know that we made your stay a wonderful and relaxing one. We look forward to welcoming you back in not too distance future. Kob Jai Lai Lai Warm regards, Lucky Hotel Manager

10/10 Excellent

Astrid, Vancouver, B.C.

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This boutique hotel in French colonial style is a jewel. The staff make it a wonderful place to stay. They educated us on local traditions and were very helpful on a small but necessary medical matter.
Stayed 4 nights in Nov 2018
Response from Lucky on 1 Dec,2018
Sabaidee Astrid, Along with the team of Maison Souvannaphoum Hotel by Angsana, I would like to thank you for staying at our hotel on your recent visit to Luang Prabang. Also thank you for taking the time to share your feedback on your recent stay. We are all most delighted to know that you enjoyed your experience at our hotel. We have already shared your experience to our team. Please do come back and stay again next time you are in Luang Prabang. Kob Jai Lai Lai Warm regards, Lucky Hotel Manager

10/10 Excellent

eli

Great
Great place very nice hotel and in a very good location
Stayed 2 nights in Sep 2018
Response from LK on 21 Sept,2018
Sabaidee Eli, Your appreciation of our hotel facilities and of our team is truly heartwarming and we are all truly inspired by your comments to continue to strive to offer even better service to our guests in the future. Thanks for choosing to stay at our hotel and we hope to be able to create a memorable experience for you again when you next return to stay with us. Kob Jai Lai Lai Warm regards, Lucky Hotel Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel.
Stayed 4 nights in Jul 2018
Response from Lucky on 13 Aug,2018
Sabaidee valued guest, Your appreciation of our hotel facilities and of our team is truly heartwarming and we are all truly inspired by your comments to continue to strive to offer even better service to our guests in the future. Thanks for choosing to stay at our hotel and we hope to be able to create a memorable experience for you again when you next return to stay with us. Kob Jai Lai Lai Warm regards, Lucky Hotel Manager

8/10 Good

Vijayan, Singapore

Liked: Cleanliness, staff & service, room comfort
Nice hotel near the main street.
The plus factor is the hotel staff. They are helpful, friendly and warm. They do all they can to make you feel at home.
Stayed 3 nights in Jul 2018
Response from Lucky on 13 Aug,2018
Sabaidee Vijayan, Sabaidee valued guest, Your appreciation of our hotel facilities and of our team is truly heartwarming and we are all truly inspired by your comments to continue to strive to offer even better service to our guests in the future. Thanks for choosing to stay at our hotel and we hope to be able to create a memorable experience for you again when you next return to stay with us. Kob Jai Lai Lai Warm regards, Lucky Hotel Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was really nice. The best part of the hotel was it's beautiful pool. The room was really clean and has good air conditioning. The hotel itself is within walking distance to the riverside and night market. I would highly recommend staying here.
Stayed 2 nights in May 2018
Response from Lucky on 7 Jun,2018
Sabaidee Valued Guest, First of all, thank you for choosing Maison Souvannaphoum Hotel by Angsana as your home away from home when your travels bring you to our beautiful, friendly and charming town. We are very delighted to read your gracious comments and we greatly appreciate that you took the time to share it with us, as our guests’ satisfaction is what truly drives our team in providing the exceptional service that our Maison Souvannaphoum is known for. We look forward to welcoming you here again in Luang Prabang. Kob Jai Lai Lai Warm regards, Lucky Hotel Manager

6/10 Okay

cnb2018

Liked: Cleanliness, staff & service
Nice hotel on the edge of town
Nice property with a pool. Rooms were comfortable and free mini bar was a nice perk. The room and bathroom could use some freshening up. Breakfast was good, if food was kept warm, even better. Driver costs were on the high side but otherwise the concierge was helpful. Had a nice spa experience, the masseuse was sensitive to my comfort and was very capable for a deep massage.
Stayed 4 nights in Mar 2018
Response from Lucky on 1 May,2018
Sabaidee cnb2018, I am writing in regards to the review you posted about your recent stay with us in Maison Souvannaphoum Hotel. We were delighted to read that you enjoyed your stay with us and wish to thank you very much for your very gracious comments about our associates, services, restaurant, swimming pool, landscape and hotel location. We have also noted the feedback on toilet and sink in the bathroom, outsourcing driver and would like to apologize for that. We already briefed the transportation company and will ensure that they will be retrained their drivers; this goes not only to service standards but also to enhance language and communication skills. Room facilities are planned for renovation project this year. Once again, thank you for taking the time to give us your valuable feedback and thoughts; we hope that there will be other opportunities for us to welcome you back in the near future. Kob Jai Lai Lai Warm regards, Lucky Hotel Manager

10/10 Excellent

Travel freak, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb location!!
Good location as it is away from the busy street yet is within walking distance to all the places of interest. Super friendly hotel staff never fail to wow us with all the help they have been providing as we experience some hiccups on some of the day tour that we have booked prior to the trip. Very attentive staff and good massage environment. It was a total relax trip for us! Thanks so much for all the staff in this resort! Highly recommended!
Stayed 4 nights in Dec 2017
Response from Lucky on 31 Dec,2017
Sabaidee Travel freak, Your appreciation of our hotel facilities, our servic and of our team is truly heartwarming and we are all truly inspired by your comments to continue to strive to offer even better service to our guests in the future. Thanks for choosing to stay at our Maison Souvannaphoum Hotel and we hope to be able to create a memorable experience for you again when you next return to stay with us. Kob Jai Lai Lai Warm regards, Lucky Hotel Manager

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Incredible service
First of all, let me address the fact that this is an older property, which has a few issues: 1. Water temperature in the shower could not be balanced out and fluctuated during the shower. 2. Wifi was not very strong and was dodgy at times. 3. Television channels cut out quite a bit. 4. Some parts of the building could use a bit of paint touch up. That said, the quality of the service and friendliness of the staff more than compensated for the above inconveniences. My wife and I were impressed with the staff's eagerness to make sure everyone enjoyed their stay: the waiter even made suggestions for a morning excursion and took time out to arrange a driver for us. They assisted us in every need that we mentioned, with genuine smiles on their faces. We ate at the hotel restaurant on three occasions and in every instance, the food was exceptional. We also enjoyed the spa services, finding friendly staff that listened to the pressure requests. All in all, this was an exceptional experience, and we will be happy to stay with them again next time we are in Luang Prabang.
Stayed 4 nights in Oct 2017
Response from Yvonne de Suner on 25 Oct,2017
Sabaidee Thomas, I am writing in regards to the review you posted about your recent stay with us in Maison Souvannaphoum Hotel. We were delighted to read that you enjoyed your stay with us and wish to thank you very much for your very gracious comments about our associates,rooms, restaurant, landscape and hotel location. We have also noted the feedback on your service experience on water temperature, building touch up, TV signal and Wifi intermittent and would like to apologize for that. We have been discussed and shared to related department heads to relook at their area for better service to future guests . TV and Wifi are in good condition now after rectified by suppliers. Once again, thank you for taking the time to give us your valuable feedback and thoughts; my team and I are looking forwards to welcoming you and your wife back in the distant future. Warm regards, Lucky Hotel Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
Excellent boutique hotel. Convenient location, few minutes walk to the night market. The front desk staff are very professional, courteous, helpful and friendly - especially Bounlieng.Complimentary bicycles.
Stayed 4 nights in Jul 2017
Response from Lucky on 30 Jul,2017
Sabaidee Traveler, We appreciate you taking the time to inform us about your experience recently in Maison Souvannaphoum Hotel by Angsana. We were delighted to read that you had a wonderful stay; thank you very much for sharing such gracious comments, particularly for our associates and hotel location. We are very proud of our people and believe that they are amongst the finest in Luang Prabang. We've already conveyed your compliments to team especially Bounlieng. Thank you for choosing our hospitality and letting us know that we made your stay a wonderful and relaxing one. We look forward to welcoming you back in not too distance future. Kob Jai Lai Lai Warm regards, Lucky Hotel Manager

8/10 Good

Helen

Liked: Cleanliness, staff & service, room comfort
Stayed 5 nights in Jul 2017
Response from Yvonne de Suner on 15 Jul,2017
Sabaidee Helen, We are delighted that you stayed at Maison Souvannaphoum Hotel by Angsana recently and to learn that you enjoyed your stay. The team here at Maison Souvannaphoum Hotel strives to continually improve the guest experience and it is through the feedback such as yours that we learn what we do well and what we can improve on. Thanks for taking the time to share your positive experience. We appreciate that you chose to stay at Maison Souvannaphoum Hotel and hope to welcome you and your family in the future. Warm regards, Lucky Hotel Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect stay!
We stayed 5 nights with our 2 young children and a perfect stay, we couldn't fault any aspect of the hotel, staff, food or location!
Stayed 5 nights in Jun 2017
Response from Yvonne de Suner on 15 Jul,2017
Sabaidee Traveler, We are delighted that you stayed at Maison Souvannaphoum Hotel by Angsana recently and to learn that you enjoyed your stay. The team here at Maison Souvannaphoum Hotel strives to continually improve the guest experience and it is through the feedback such as yours that we learn what we do well and what we can improve on. Thanks for taking the time to share your positive experience. We appreciate that you chose to stay at Maison Souvannaphoum Hotel and hope to welcome you and your family in the future. Warm regards, Lucky Hotel Manager

10/10 Excellent

George+Georgia, Penang Malaysia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gorgeous hotel with great location
The Maison Souvannaphoum is a fabulous facility with incredibly comfortable rooms and a truly great shower. The breakfast is A++ with delicious bacon, baguettes, omelettes, cheese and salami, fruit and juice, coffee, and in short everything your heart desires. The picturesque pool is a treat on a hot afternoon. Location is terrific.
Hotel garden
Response from Lucky on 10 May,2017
Sabaidee George+Georgia, We appreciate you taking the time to inform us about your experience recently in Angsana Maison Souvannaphoum. We were delighted to read that you had a wonderful stay; thank you very much for sharing such gracious comments, particularly for our associates, hotel location, activities and the breakfast at our Elephant Blanc restaurant. We are very proud of our people and believe that they are amongst the finest in Luang Prabang. Thank you for choosing our hospitality and letting us know that we made your stay a wonderful and relaxing one. We look forward to welcoming you back in not too distance future. Warm regards, Lucky Hotel Manager

8/10 Good

Kim Chah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Yvonne de Suner on 15 Mar,2017
Sabaidee Kim Chah, We are delighted that you stayed at Angsana Maison Souvannaphoum recently and to learn that you enjoyed your stay. Thanks for taking the time to share your positive experience. We appreciate that you chose to stay at Angsana Maison Souvannaphoum and hope to welcome you again in the near future. Warm regards, Lucky Hotel Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Location, Great People
Hotel staff were the best.. They were very helpful and very kind... would recommend this place to anybody.. The location was perfect as well... the pool was very nice
Response from Lucky on 10 Mar,2017
Sabaidee Anonymous, Your appreciation of our hotel facilities and of our team is truly heartwarming and we are all truly inspired by your comments to continue our legendary service that Maison Souvannaphoum is known for. Thanks for choosing to stay at our hotel and we hope to be able to create a memorable experience for you again when you next return to stay with us in Luang Prabang. Warm regards, Lucky Hotel Manager

10/10 Excellent

Cedric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from General Manager on 29 Dec,2016
Cher Cedric, Merci pour vos commentaires positifs! C'est un plaisir d'apprendre que vous ayez apprécié votre séjour chez nous! J'espère que nous allons très prochainement vous revoir lors de votre prochain séjour à Luang Prabang! Bien Cordialement, Lucky Directrice d'hôtel

10/10 Excellent

Heria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient, strategic location
The staff are very friendly and helpful. Everything was great!
Response from General Manager on 29 Dec,2016
Sabaidee Heria, Thank you very much for taking the time to review your experience recently in Angsana Maison Souvannaphoum. We were delighted to read that you had a wonderful stay; thank you very much for sharing such gracious comments, particularly for our associates. We are very proud of our people and believe that they are amongst the finest in Luang Prabang. Thank you for choosing our hospitality and letting us know that we made your stay a wonderful and relaxing one. We look forward to welcoming you back in not too distance future. Warmest regards, Lucky Hotel Manager

10/10 Excellent

Olivier

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outstanding place with character and lovely people
An amazing place full of charm, sufficiently isolated to offer peace and quiet whilst being a few minutes away from everything you need to go to in the area. Staff extremely friendly and helpful, a delight to stay there. Rooms are very comfy and nice in an old style far more interesting and unique than big chains of hotels. A truly unique experience we cannot praise enough.
Response from General Manager on 16 Dec,2016
Sabaidee Traveler, We appreciate you taking the time to inform us about your experience recently in Angsana Maison Souvannaphoum and we do hope that the beautiful scenery here prolongs in your memory. We were delighted to read that you had a wonderful stay; thank you very much for sharing such gracious comments, particularly for our associates and restaurant. We are very proud of our people and believe that they are amongst the finest in Luang Prabang. Thank you for choosing our hospitality and letting us know that we made your stay a wonderful and relaxing one. We look forward to welcoming you back in not too distance future. Warmest regards, Wattana I. Hotel Manager

10/10 Excellent

Steve S, San Francisco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An aesthetically delightful hotel
The attentive staff was lovely. The hotel location near the Night Market worked well.
Response from Lucky on 28 Nov,2016
Sabaidee Steve S, First of all, thank you for choosing Angsana Maison Souvannaphoum as your home away from home when your travels bring you to our beautiful, friendly and charming town. We are very delighted to read your gracious comments and we greatly appreciate that you took the time to share it with us, as our guests’ satisfaction is what truly drives our team in providing the exceptional service that our Maison Souvannaphoum is known for. I would also like to personally apologize on the wifi inconvenience that we have already rectified it with our supplier to remedy this as our first priority after receiving your feedback. Lastly we appreciate your honest feedback and we really want to assure you that such comments will immensely help us in continuously working towards further improvements. Steve S, my team and I are looking forward to your next visit in Luang Prabang in the near future. With my best regards,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Good location with amiable and supportive staff
Excellent location. Supportive and attentive staff. Standard rooms slightly small for our taste. We recommend the suites, at a minimum. Internet slow and faulty at times. Hotel with a colonial feel in need of renovation. TV screen should be bigger.
Response from Lucky on 25 Nov,2016
Sabaidee anonymous, I am writing in regards to the review you posted about your recent stay with us in Angsana Maison Souvannaphoum. We were delighted to read that you enjoyed your stay with us and wish to thank you very much for your very gracious comments particularly about our associates and location. We have also noted the feedback on your service experience from our room condition and Wifi intermittent and would like to apologize for that. We already get the Wifi fixed by our contractor and hotel renovation plan was in next year plan. Once again, thank you for taking the time to give us your valuable feedback and thoughts; we hope that there will be other opportunities for us to welcome you back in the future. Warmest regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
walking distance to town
a wonderful stay being within 5 mins of the main street and yet away from the hustle and bustle. The hotel restaurant was of very high quality and standards and had enough choice for us to dine in for 4 nights! The food outside was also very good especially the bakeries.
Response from Lucky on 24 Nov,2016
Sabaidee Traveler, I am writing in regards to the review you posted about your recent stay with us in Angsana Maison Souvannaphoum. We were delighted to read that you enjoyed your stay with us and wish to thank you very much for your very gracious comments about our rooms, restaurant and hotel location. We have also noted the feedback on shower drainage and would like to apologize for that. We already shared your feedback to related department for the immediate action. Thank you for choosing our hospitality and letting us know that we made your stay a wonderful and relaxing one. We look forward to welcoming you and your friend back in not too distance future. Warmest regards,

8/10 Good

Susan, Singapore & Australia

Liked: Cleanliness, staff & service, room comfort
Welcoming and comfortable oasis
The staff at the hotel are welcoming and helpful. The grounds are very pretty. Loved the pool - great to cool off after a busy day exploring with a refreshing drink in hand. We had lunch at the restaurant one day, excellent food. A couple of small things in our room were not working on arrival, but were quickly tended to. Beds very comfortable. Room furniture seemed a little dated but perfectly fine. Balcony with a pleasant view over pool and pretty garden. Staff were very helpful arranging trips and giving advice. Air conditioner was a bit noisy and didn't seem to have a lower fan setting to reduce the noise, but overall we very much enjoyed our stay.
Luang Prabang sausage
Restaurant & pool
View of rooms from pool area
Pretty garden setting
Response from Lucky on 28 Oct,2016
Dear Susan, Thank you for choosing the hospitality of Angsana Maison Souvannaphoum, and for taking the time to write a review about your recent experience. We are very happy to learn that your stay was a pleasant one, and thank you very much for sharing such gracious comments; it gives us energy to continue the legendary service for your satisfaction once we meet again in the future. Your valuable comment on Air-conditioning and the inconvenience upon arrival have been shared to related departments for the immediate improvement, please accept our sincere apology on these matters. Again, thank you for sharing your experience and thank you also for your patronage of Angsana Maison Souvannaphoum. The team and I look forward to having you back in a not too distant future in Luang Prabang. With best regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet location one block from the night markets
We had a great experience at this hotel. Couldn't have been happier.
Response from Lucky on 14 Oct,2016
Dear Anonymous, We are delighted that you stayed at Angsana Maison Souvannaphoum Hotel recently and to learn that you enjoyed your stay. Thank you for sharing your experience in Luang Prabang and we hope to welcome you back in the near future, With best regards,

10/10 Excellent

Kevin, Taunton U.K.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, Great location
We stayed for 4 nights at this wonderful hotel. The staff were fantastic, from the manageress " Lucky " to the very enthusiastic young man who picked us up from the airport. The hotel is in a good area for a short walk in to the centre of Luang Prabang. The breakfast buffet was very good, the room was comfortable and clean, the bathroom was well stocked with every thing you could need. The hotel pool is not the largest you will find , but was clean with linen provided and a small pool side bar . The free bike hire is a great idea, the town is small enough to cycle around easily even if you are not in peek physical fitness.
Response from Lucky on 14 Oct,2016
Dear Kevin, Thank you for choosing the hospitality of Angsana Maison Souvannaphoum, and for taking the time to write a review about your recent experience. We are very happy to learn that your stay was a pleasant one and thank you very much for sharing such gracious comments; it gives us energy to continue the legendary service. Again, thank you for sharing your experience and thank you also for your patronage of Angsana Maison Souvannaphoum. The team and I look forward to having you back in a not too distant future. Warmest regards,

10/10 Excellent

Renee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely for a family.
We had a great stay at Maison Souvannaphoum Hotel. We've been traveling around south East Asia for 6 weeks with our 3 children mostly staying in 4 star accommodation. Although we found the accommodation in Luang Prabang to be a lot more expensive- I think what we received was excellent. The grounds are lovely, the pool relaxing and the food is great. You won't be disappointed. I would happily stay there again.
Response from General Manager on 14 Oct,2016
Dear Anonymous, We are delighted that you stayed at Angsana Maison Souvannaphoum Hotel recently and to learn that you enjoyed your stay and had a restful time in our property. We appreciate that you like our garden and pool, we are planting more now. Hope to welcome you back to Angsana Maison Souvannaphoum in the near future. Warmest regards, Lucky Hotel Manager

10/10 Excellent

Fleur

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, service and location
The location of this hotel is perfect. The client service here has been the best that we have ever received. Professional and friendly. The nightly bed turn down service and lighting of candles in the room was a nice touch. The addition of freshly ground coffee and a bodum in the room in addition to normal coffee and tea supplies was great. The hotel spa service was fantastic and they have a lot of services to choose from and good deals to be had as well. I would definitely stay here again.
Response from General Manager on 14 Oct,2016
Dear Anonymous, Thank you for choosing the hospitality of Angsana Maison Souvannaphoum, and for taking the time to write a review about your recent experience. We are very happy to learn that your stay was a pleasant one and thank you very much for sharing such gracious comments; it gives us energy to continue the legendary services, likewise this will help other travelers for their visit in Luang Prabang. The team and I look forward to having you back in a not too distant future. Warmest regards, Lucky Hotel Manager

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Charming hotel in a charming town. Great staff.
We enjoyed our stay. The staff were excellent and the facilities good. The hotel seemed to grow on us as the days passed by. The only downside was the intermittent wifi. With better wifi I would score 5/5.
Response from General Manager on 14 Oct,2016
Dear Anonymous, Thank you for choosing the hospitality of Angsana Maison Souvannaphoum, and for taking the time to write a review about your recent experience. We are very happy to learn that you enjoyed our services and facilities. Please allow me to apologize on the internet signal, we are on the midst of upgrading it and expecting to complete it in a few days. Thank you for your valued comment which we really appreciated it and brought it into our attention and remedy it now. We look forward to welcoming you back to sensing the moment in our Angsana Maison Souvannaphoum in your next visit in Luang Prabang. Warmest regards, Lucky Hotel Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful and peaceful hotel
I had a wonderful stay at the hotel. It's a really beautiful and unique boutique hotel and the staff were really attentive and helpful.
Response from Jacky on 9 Sept,2016
Dear Khun Anonymous, We are delighted that you stayed at Angsana Maison Souvannaphoum Hotel recently and to learn that you enjoyed your stay. We appreciate that you chose to stay at Angsana Maison Souvannaphoum Hotel and hope to welcome you or your friends in the future, With best regards,

8/10 Good

Bernadette, Hong Kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A pleasant stay
Hotel was located at the non-busy section of a main road and sheltered by rows of plants all around for privacy. Bright Room with comfortable king bed, simple but thoughtful design and decorations incorporating the cultural traits of Laos. Spacious balcony with good view of garden but it was a bit hot and sticky to stay outside for long. Complimentary non-alcohol drinks in fridge including fruit juice and soft drinks, replenished periodically. All the staff (front desk, spa, restaurant, house-keeping) was welcoming, warm and friendly and Reception staff took initiative to offer us towels for our day tours, advised on sight-seeing spots, and recommended restaurants nearby, which was all very helpful. Also, we were asked to fill in reviews nearly from every Department – Front desk, Spa, Restaurant plus an overall review on all the hotel services before we checked out. Maybe just an overall review form given to guests upon check in would serve the purpose. In conclusion, we had good impression of the hotel and had a very pleasant stay.
Response from General Manager on 14 Oct,2016
Dear Bernadette, I am writing to thank you for taking the time to give feedback about your recent experience at Angsana Maison Souvannaphoum. Your observations are extremely valuable to us, as we strive to improve each and every guest stay. We were delighted to read that you had a wonderful stay; thank you very much for sharing such gracious comments, particularly on our associates, hotel location, services and facilities; ; they give us energy to continue the legendary service. Thank you for choosing to stay with us this time and we are looking forward to welcoming you back to sensing the moment in Angsana Mason Souvannaphoum again in the near future. Warmest regards, Lucky Hotel Manager

10/10 Excellent

Sally, Brisbane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A heavenly experience in Luang Prabang
The staff at this hotel, couldn't do enough for you. Each and every member was polite courteous and helpful. The hotel facilities were wonderful as were the breakfasts and restaurant. There was always a tuk tuk waiting outside. Despite it being rainy season, we were able to do everything we planned.
Response from Yvonne de Suner on 22 Jul,2016
Dear Sally, Thank you for taking your time to write a positive comments from the hotel. It was a pleasure to meet you and i really hope you have wonderful memories of Luang Prabang. Thank you for your tips. My best wishes,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very lovely hotel
The hotel staff are very kind and helpful. Room and grounds are lovely. Highly recommend for a place to stay to relax after touring the sights and beauty of Luang Probang.
Response from Jacky on 22 Jul,2016
Dear Khun Anonymous, Thank you staying with us and taking your time to write your feedback. We are very pleased to read your comments, and will be sharing with the team. We truly hope you had a wonderful time and memories in Luang Prabang! Best wishes, Jacky Manager

8/10 Good

suchi, singapore

Liked: Property conditions & facilities, room comfort
Overall a good experience
Nice hotel, centrally located. Staff was fairly efficient. However, there were a lot of insects and lizards on the hotel premises. The hotel had provided mosquito repellant sprays which came in very handy. The toilets were clean and the toiletries were good.. But the flushing sysytem was not working well. Flush has to be pressed for atleast 45 seconds (no exaggeration here) till it functioned. No other complaint. Will surely recommend this hotel to friends.
Alms giving to monks
Response from Jacky on 22 Jul,2016
Dear Khun Suchi Thank you for taking your time to write a positive comments from the hotel. It was a pleasure to meet you and i really hope you have wonderful memories of Luang Prabang. Regarding, Pest control and Flushing issues. Allow me to apologized for inconvenience and also follow up. Hoping that we will have opportunity to welcome and serve you in the future. My regards,

10/10 Excellent

SHARON, Brighouse, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet hotel
Friendly helpful staff Great pool, not many sunbeds. Great food and tasting menu Nice treats on turn down service. Only issue is pool is open to anyone on low occupancy, which may lead to residence not getting a sunbed. Need to review policy.
Response from Yvonne de Suner on 18 Jun,2016
Dear Khun Sharon, Thank you for choosing the hospitality of Maison Souvannaphoum, and for taking the time to write a review about your recent experience. Thank you also for praising our service, your words are a great testimony of their commitment and dedication to creating memorable experiences for our valued guests. Whilst I understand your feeling about pool issue, I have spoken to the team and be assured that the necessary re-training I also hope that you will accept this note as a genuine apology for falling short of delivering a true Maison Souvannaphoum experience on this occasion. I hope you will give us another opportunity to welcome you back again. With best regards, Somkiat Thanachutip Acting Hotel Manager

10/10 Excellent

Elodie, Hong Kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and service
The room were clean and confortable. The employees were very attentionate with us and the kids. We had a lovely stay and would recommend.
Response from Yvonne de Suner on 18 Jun,2016
Dear Khun Elodie, Thank you for choosing the hospitality of Maison Souvannaphoum, and for taking the time to write a review about your recent experience. We are very happy to learn that your stay was a pleasant one, and thank you very much for sharing such gracious comments; it gives us energy to continue the legendary service for your satisfaction once we meet again in the future. Again, thank you for sharing your experience and thank you also for your patronage of Maison Souvannaphoum. The team and I look forward to having you back in a not too distant future. With best regards, Somkiat Thanachutip Acting Hotel Manager

6/10 Okay

Filadelfo Franco, São Paulo, Brazil

Liked: Staff & service
Nice Luang Prabang stay
Staff gave us a really warm welcome full of tips and how to enjoy our time in Luang Prabang. We enjoyed using the complimentary bikes to explore the town.
Response from Yvonne de Suner on 4 Jun,2016
Dear Mr Filadelfo Franco, Thank you for staying at Maison Souvannaophoum! We are thrilled to read that you felt welcomed and took advantage of our tips as well as complimentary bikes. Great to discover the wonderful town by bike!! Our best wishes, Yvonne Hotel Manager