Hotel was located at the non-busy section of a main road and sheltered by rows of plants all around for privacy. Bright Room with comfortable king bed, simple but thoughtful design and decorations incorporating the cultural traits of Laos. Spacious balcony with good view of garden but it was a bit hot and sticky to stay outside for long. Complimentary non-alcohol drinks in fridge including fruit juice and soft drinks, replenished periodically.
All the staff (front desk, spa, restaurant, house-keeping) was welcoming, warm and friendly and Reception staff took initiative to offer us towels for our day tours, advised on sight-seeing spots, and recommended restaurants nearby, which was all very helpful.
Also, we were asked to fill in reviews nearly from every Department – Front desk, Spa, Restaurant plus an overall review on all the hotel services before we checked out. Maybe just an overall review form given to guests upon check in would serve the purpose.
In conclusion, we had good impression of the hotel and had a very pleasant stay.