The hotel was OK, but the information due to the missing service on site may become a death-trap.
After the electronic check in at a machine, you get the key card for the hotel, the corridor and room. Because you can’t let your car on the premises, we had to move our car to a car park in the neighbourhood. On the way back to the hotel, I had a severe medical issue so we went back to the hotel because the life saving medication was still unpacked in our room. Then the issue escalated: key card was working on the corridor, but was refused by the door lock of our room. The same key had been working to enter the room before! At the entrance of the hotel there was a phone number when help was needed: Automatic answer with lots and lots of commercial information, referring to the internet site, telling everyone is busy, leave a message at answering machine and after 3 times a complete replay, the line got connected to a phone line which immediately disconnected. My situation got worse on worse, pain got unbearable, but we decided to go to the hotel which is responsible for the Viva. At the reception on this Four Seasons hotel, a lady war leaning backwards behind her computer. I tried, at that moment already completely desperate and stressed, to get help. The lady told me to “first you have to change your tone”. At the end she made -very relaxed - new key cards and sent us off to try it again. As I wrote this complaint directly to the hotel, they immediately erased it! NEVER AGAIN