Desk, free WiFi
Check availability

Reviews of Knights Inn Lumberton

2 out of 5
Knights Inn Lumberton
3589 Lackey Street, Lumberton, NC

Reviews

7.4

Good

Rating 10 - Excellent. 25 out of 94 reviews" "
Rating 8 - Good. 36 out of 94 reviews" "
Rating 6 - Okay. 20 out of 94 reviews" "
Rating 4 - Poor. 4 out of 94 reviews" "
Rating 2 - Terrible. 9 out of 94 reviews" "

7.8/10

Cleanliness

7.8/10

Staff & service

6.4/10

Amenities

7.2/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

Hydia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

8/10 Good

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall stay was fine. Was traveling south so only stopped for rest. Left early next morning so didn't get a chance to see breakfast offerings. Rooms are rehabed and comfortable. I was a little turned off when I checked in because all interaction with receptionist was thru a plexiglass screen, and I couldn't even enter the lobby. This was not an issue and I understand with Covid or other issues they felt uncomfortalbe with. I would stay there again if my travels take me there.
Stayed 1 night in Feb 2024

10/10 Excellent

Jennie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was nice
Stayed 1 night in Dec 2023

10/10 Excellent

Michael

Liked: Cleanliness
Stayed 1 night in Aug 2023

10/10 Excellent

Michael

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommend
Nice and peaceful stay.
Stayed 4 nights in Aug 2023

8/10 Good

Eric

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

Douglas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Perfect overnight stay traveling I-95. Desk clerk was friendly, room was clean and comfy bed .
Stayed 1 night in Jul 2023

10/10 Excellent

Ernesto

Stayed 1 night in Jun 2023

10/10 Excellent

Brian

Stayed 1 night in Jul 2023

2/10 Terrible

Brian

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Eww
Older place, which might be ok, but also filthy. Dead cockroaches in the room. Stand alone AC unit which was loud. and took 20 minutes to get the room to a livable temperature after check in. Front desk charged $25 for a pet. No pool. No breakfast. No sanitation. 3 strikes.
Stayed 1 night in Jun 2023

10/10 Excellent

Shauna

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It's clean and very quiet
Stayed 2 nights in Jun 2023
Response from Chris Patel on 29 Jun,2023
Thank You for your wonderful comments. We hope to see you next time in town.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My van was filled with my valuables, felt safe parked in front of the office, was well lit. Room was clean.
Stayed 1 night in Apr 2023

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022

10/10 Excellent

Shatisha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022

4/10 Poor

maryfran

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2022

10/10 Excellent

Emily

Stayed 1 night in Dec 2021

10/10 Excellent

Kenneth

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quiet and close to everything
Stayed 1 night in Nov 2021

2/10 Terrible

Andrew

Disliked: Cleanliness, property conditions & facilities, room comfort
check sheets for droppings
Stayed 1 night in Oct 2021
Response from Chris on 16 Oct,2021
Dear, Sir we apologies for any inconvenience caused during your stay. However, nothing was made aware of your disappointment in our services. If we had known we would defiantly have solved the problem. Thank You

2/10 Terrible

Ileana

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don't Stay at the Knights Inn "MOTEL"
First of all this was not a hotel it was a motel. This hotel was way overpriced. We paid $75 for the night for this room which I felt should have been a lot cheaper. I would not recommend this motel on your site my wife and I was very uncomfortable there. And the outside of the hotel is very sketchy
Stayed 1 night in Aug 2021

6/10 Okay

Verified traveller

Travelled with family, Travelled with pets
Disliked: Cleanliness, staff & service
not friendly
Stayed 1 night in Jul 2021
Response from Chris on 12 Jul,2021
Dear, Guest we would like to apologize for the personnel being unfriendly during check in time. We will make sure this concern is addressed in the appropriate manner and such things like this does not happen in the future.

8/10 Good

Dave, New Jersey

Liked: Cleanliness, staff & service, property conditions & facilities
It was right off the highway. Right next to the on ramp so not very quiet.
Stayed 1 night in Nov 2020

6/10 Okay

david

Liked: Cleanliness, staff & service
Disliked: Room comfort
Mattress was terrible
Stayed 1 night in Sep 2020

2/10 Terrible

Taylor

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would NOT stay here again
We checked in late at around 3am. I only had to wait a few minutes at the front desk for someone to come check us in. When we entered our room it was easily 100 degrees. SO hot. It took about 30 minutes for the AC to even start blowing semi cold air. The room smelt terrible. The sheets were stained and there was hairs under the covers so I think it’s safe to say it wasn’t cleaned.
Stayed 1 night in Jul 2020

8/10 Good

John

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, room comfort
Furniture was antiquated the room was adequate for price paid
Stayed 1 night in May 2020

8/10 Good

Miko

Liked: Staff & service, property conditions & facilities
A bed sheet had a stain and hole from cigarette burn that was used but clean. Should have discarded it.
Stayed 1 night in Jan 2020

8/10 Good

Brian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great, but sound proofing could be better
While it was great, the door want sealed for sounds, so I heard the passing of cars and emergency sirens all too easily.
Stayed 1 night in Jan 2020

10/10 Excellent

Luis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean room. Bathroom was spotless. Floors look updated as well as toliet. Shower had great water pressure. The cleaning maids were very courteous and willing to help with whatever we needed. Quiet area but heard a little of the highway noise but was not a bother to us.
Stayed 2 nights in Oct 2019

10/10 Excellent

Raquel, Lumberton

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Place was really clean and location is very convenient
Stayed 1 night in Aug 2019
Response from Chris on 12 Sept,2019
Thank You for your comments

2/10 Terrible

Verified traveller

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We had 2 adults and 2 children. There were only 2 towels, and a half roll of toilet paper. Under the sheet was a hard piece of something that might have been food or something else. The phone didn't work so I couldn't call the desk. We got in really late so I went to the desk in the morning to discuss (nicely) my disappointment. The receptionist, the same one from late last night said he told me the phone didn't work and I should have come up to the front desk. It was after 11:30 and we were already ready for bed. He basically called me a liar when I said, no one told us the phone didn't work. I will never stay at a Knights Inn again. Even the 8yr old thought it was disgusting.
Stayed 1 night in Jul 2019
Response from Guest Relations on 9 Aug,2019
We strive to always deliver superior service and comfortable accommodations to every guest who stays with us, and we deeply regret any perception that this was not the case. Please also accept our apologies for the issues you've encountered with your room, along with the perceived rudeness from our staff. Rest assured, we will deliberate on your highlighted concerns to ensure that something similar will not happen to future guests. Again, we are sorry that you did not experience the stay and hospitality that we aim to provide everyone whom we are lucky enough to serve.

10/10 Excellent

Verified traveller

Stayed 1 night in Jul 2019
Response from Chris on 12 Sept,2019
Thank You

2/10 Terrible

Dildar

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Front desk manager was very rude and showed a lot of attitude when we simply asked to check in a few minutes early. Not friendly service at all and won’t be returning.
Stayed 1 night in Jul 2019
Response from Guest Relations on 3 Aug,2019
Dear Dilday, On behalf of our team, please accept our apologies for any perceived rudeness by our staff. We strive to ensure the best experience is provided to every guest. Rest assured that we'll keep this in mind moving forward to ensure that something similar will not happen to future guests. We are sorry that you did not experience the stay and hospitality that we aim to provide everyone whom we are lucky enough to serve.

2/10 Terrible

Verified traveller

Business traveller, Travelled with pets, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Since the room was the last pet friendly place that had a vacancy we had to take it, even though the floors were spongy. There was a coffee maker but no pot, a tissue holder, but no box of tissues. The beds and pillows obviously hadn't been replaced for 15-20 years they were full of lumps and you could feel the springs in the beds. I ran the water for a long time, trying to get some cold water for my dog and never did. The towels were thin and considering that they charged $15 dollars for my dog, they should have provided her a towel. Oh, I forgot to mention the room could have smelled better.
Stayed 1 night in Jul 2019
Response from Guest Relations on 31 Jul,2019
We always aim to deliver a great night's sleep, so it is unfortunate that our accommodations weren't to your preference. We apologize that your amenities seemed to be incomplete, as this is not typical of our standards. We have passed your comments along for review, and would love an opportunity to change your perceptions should you return to Lumberton.

8/10 Good

Verified traveller

Stayed 1 night in Jul 2019
Response from Chris on 12 Sept,2019
Thank You

10/10 Excellent

Laine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decent
Stayed here for a quick night while on a road trip. Really great expierence, right off the highway so near food and gas. Alow dogs for a cheap fee which is always helpful for those with multiple large dogs. Front desk open 24 hours for those arriving late. Forgot my necklace there and returned with no problem to retrieve it. Overall great stay for a great price
Stayed 1 night in Jul 2019
Response from Chris on 12 Sept,2019
Thank You very much for your kind comments. We look to see you next time in town

8/10 Good

Luis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice clean but very empty kinda made it alittle spooky
Stayed 1 night in Jul 2019

8/10 Good

Omega Piezo Tech

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019

8/10 Good

Verified traveller

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Despite it’s plain appearance, The Knights Inn in Lumberton, NC was exactly what we needed to break up our 17 hour drive to south Florida with pets. The room was ample for pets. The bed and bathroom were very clean - the shower was great! It even had a full size refrigerator and freezer!!! The only gripe was it didn’t have a tissue box.
Stayed 1 night in Jun 2019

6/10 Okay

Joseph

Disliked: Property conditions & facilities, room comfort
Stayed 3 nights in May 2019

8/10 Good

Christina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Clean room. Close to all
Stayed 1 night in May 2019

6/10 Okay

Ronald

Liked: Cleanliness, staff & service, room comfort
MY STAY
It was fine, however, there were no tissues in room and no coffee was made for the morning in the lobby.
Stayed 1 night in May 2019

6/10 Okay

Joan

Disliked: Property conditions & facilities
Renovation In Progress
Looked like it was perhaps recently acquired by a new owner. While some things had been upgraded/repaired, they have a ways to go. It was adequate for our 1 night on the road stay, but wouldn’t visit again. Pretty bare bones stuff. Clean though 👍
Stayed 1 night in Apr 2019

4/10 Poor

Tonia K.

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2019

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
There was no breakfast just coffee Breakfast was suppose to be included in price.
Stayed 1 night in Apr 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2019

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
No security at night. They seem to get a roust and loud local guests. There was fighting and screaming all night. There were cars peeling out in the parking lot and alarms going off. It was just terrible could not sleep half the night. When I called the front desk, no one picked up the phone. I had to call 911. Fell asleep around 4:40 am and then when I tried to get an extended check out, they gave me a hard time about it!!!!
Stayed 1 night in Mar 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bed was very comfortable, the temperature in the room was also comfortable, there was a refrigerator, a microwave and coffee maker. It was a pleasant stay for the one night we needed.
Stayed 1 night in Feb 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
Good enough for an inexpensive place to sleep for the night while traveling.
Stayed 1 night in Feb 2019

6/10 Okay

Norm, Red Lion, PA

Travelled with partner
Liked: Cleanliness, staff & service
Ok for an overnight stay, but this motel was lacking in many areas which are now standard. We received a room on the second floor when only a few cars were there all night. Made me carry two large suitcases up stairs to our room. The room had recently been remodeled it appeared, but was poorly designed. No hangers for coats, no facial tissues, no end tables on both sides of the bed, no counter or folding suitcase holders to place your suitcase. Had to put on the floor. Not many places to plug in phones and no breakfast of any kind. The night started out rather noisy with loud motorcycles and music but quieted down after a bit. Even in the morning passing vehicles were easily heard. We got up early and hit the road before our intended departure time.
Stayed 1 night in Feb 2019

8/10 Good

Timothy, Orlando

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Overnight Stay
Good place for a stop while driving to FL. Hotel was basic but the room was great. Comfortable bed, shower was good, there was a fridge and microwave. There are plenty of stores and restaurants around the hotel.
Stayed 1 night in Jan 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
would and will stay here again
We have stayed here every time we sty in Lumberton and have not been disappointed. The rooms have been clean ans spacious. Have been happy
Stayed 1 night in Jan 2019