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"Since the booking was made for the same day, I wasn’t able to select a higher-priced option that includes free cancellation. I booked this hotel by mistake, as the drive turned out to be too long and we wouldn’t be able to arrive before check-in time. I understand this was my error, but I tried to cancel the reservation within 30 minutes of booking, and the system didn’t allow it. I also attempted to reschedule for a later date, but that request was declined. I contacted both the hotel and Hotels.com, but haven’t been able to find a resolution. I would really appreciate it if the hotel could be a bit more flexible in a situation like this."

"beautiful! fabulous hospitality "

"Beautiful property, full of history and culture. Staff at Castello have been exceptional, friendly and attentive. 5/5 for cleanliness and food. Pool is quite clean and well equipped for relaxing. Would highly recommend :-)"

"Wonderful place -- loved my stay."

"Excellent place, beautiful and quiet. I felt the comfort of Tuscany mountain area. The own couple are very nice. "

"This is a jewel! Very nicely decorated, safe, helpful staff and a wonderful breakfast! "

"AMAZING!!! Once in a lifetime stay!!! We weren’t even planning on visiting Pontremoli until our previous accommodations fell through and we found this place last minute! Marco was so accommodating and always answered when we called! Once we arrived we were in absolute awe of not only the town but this magical property as well! We called Marco right away to book a second night because we were so charmed. An absolute must when traveling this area! "

"We loved everything about our stay here. The staff and Barbara went above and beyond to make us feel welcome and to ensure we were enjoying our stay. Luca, the chef came around during dinner chatting with the tables. The farm to table style of dining was unique and always delicious. We loved the mountain trails to explore the landscape and the views are spectacular. Our apartment was clean and comfortable and we enjoyed sitting outside on the upper level patio taking in the tranquility, beauty and history that surrounded us. The museum and talking with Barbara helped us to appreciate the story of the area and the passion to continue on the philosophy of the farm living created by the family. It was our first agritourismo experience and it was perfect."

"Great value for money and the restaurant is 5 star. Staff are very friendly and happy to assist. "