Luze Holiday Rentals

"Too my room was old burger"

"Antoine at reception was extremely helpful"

"Overnight stay on the way from France to Denmark - last minute decision Easy to book online, 24/7 reception so no problem arriving late, friendly and helpful receptionist I left next morning before breakfast- but it looked and smellled nice Thanks for an excellent coffee!"

"L’immeuble est un battement patrimonial qui ressemble à un musée. Quel plaisir d’y séjourner !!!"

"I absolutely loved the staff at this property. They were personable, pleasant, and quick to point out things to do in the area. I stayed here for two nights and would give the experience 5 stars easily!"

"Nice clean hotel. Friendly helpful staff. Good breakfast"

"Great front desk"

"Nice modern hotel just on the edge of the city centre"

"The hotel is in a non-walkable area to the city center, the public transportation from this place is not frequent. When I arrived to my room, there was a worm in my room and I have to clean it by myself because there was no cleaning service at the hotel on Sunday night when I arrived. I ordered a burger, I received it without a meat inside. They offered me the meat after in a dish to add it. There was one receptionist girl doing everything because the was alone at the weekend, and she was so nice. When I talked to the manager regarding the room hygien and the worm inside my room. He refunded me a small amount around 40 euro after consulting the owners who were available at the hotel instead of refunding the whole amount, and he threatened me not to talk. He was rude, instead of saying sorry, he said I removed for you one night (which was not the case) and he said don't put anything online. I smiled for this poor guy. I am sure he is a new manager and he doesn't know how to deal with customers. In conclusion, it is my worst experience for an ibis hotel and one of my worst experience in all hotels that I have visited before in more than ten years of travel. I will not repeat it there, and I don't recommend it to anyone."