All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Especially apprecoated bottled water, juice, and snacks.
Jisoo
Stayed 3 nights in May 2024
8/10 Good
George Hendry, Sandbach
Travelled with partner
30 Jan,2024
Excellent hotel. Location is great for getting round Lyon. We would definitely recommend this hotel
George Hendry
Stayed 4 nights in Jan 2024
Response from Maëlle on 1 Feb,2024
Dear valued guest,Thank you so much for taking the time to share your feedback with us! We are thrilled to hear that you had an excellent experience at our hotel and that the location worked well for your exploration of Lyon. Your recommendation means a lot to us, and we are delighted to have contributed to a positive stay for you. If there's anything specific that stood out or any suggestions you have for improvement, we'd love to hear more. We look forward to welcoming you back on your next visit to Lyon!Sincerely, Maëlle
Wonderful Hotel. Our room was comfortable, with romantic views in all directions. The hotel staff went our of their way to make our stay memorable and relaxing. The neighborhood and proximity to shops, transit, and great restaurants was also a huge plus.
MICHAEL
Stayed 2 nights in Jan 2024
Response from Maëlle on 1 Feb,2024
Dear [Guest's Name],Thank you so much for your wonderful review! We're delighted to hear that you enjoyed your stay and found our hotel comfortable with romantic views. It's fantastic to know that our staff's efforts contributed to making your stay memorable and relaxing. We take pride in providing exceptional service.We're also thrilled that you appreciated our neighborhood, its proximity to shops, transit, and great restaurants. We aim to offer a convenient and enjoyable experience for our guests.We look forward to welcoming you back on your next visit. If there's anything specific you'd like to share or if we can assist in any way, please don't hesitate to let us know.Warm regards,Maëlle
Amazing boutique hotel. We were moved after a noise issue early in the stay, which was a classy offer by the hotel.
Verified traveller
Stayed 4 nights in Dec 2023
Response from Maëlle on 1 Feb,2024
Dear Guest,Thank you for sharing your experience with us. We sincerely apologize for any inconvenience caused by the noise issue during the early part of your stay. Your comfort is of utmost importance to us, and we're pleased that you found our resolution to be a classy and suitable solution.We appreciate your understanding and flexibility. If there's anything else we can do to enhance your future stay, please don't hesitate to let us know. We hope the remainder of your time with us was enjoyable, and we look forward to the opportunity of hosting you again.Best regards,Maëlle
Dear Runo, The whole team would like to thank you for this wonderfull note. We would love to welcome you again in our boutique-hôtel ! Sincerely, Maëlle.
Dear Gisela, Thank you for you lovely feedback about our team. We will tell to Maelle and Chloé that there kindness was wonderful. Have a nice day. See you soon!
Staff very accomodating very quiet small boutique hotel
Loved it
mary ellen
Stayed 2 nights in Sep 2023
Response from Chloé on 3 Dec,2023
Dear Mary Ellen,Thank you for your lovely feedback. We are happy to know that you have appreciated your stay in our boutique hotel 4 stars. Hope you will come back again.
Beautiful property. Great attention to every detail. Very classy hotel with a wonderful staff. It should have 5-stars. And I didn’t even get to enjoy the Michelin-rated restaurant!
Gregory
Stayed 1 night in Sep 2023
Response from Chloé on 5 Sept,2023
Dear Gregory,Thank you for your lovely feedback. We are pleased to welcome your comment and hope you will come back again very soon. See you.
This is a beautiful and gracious hotel, well located for walking to the Old City. The rooms are on the small side, but fine for a couple. Beautiful bathroom and comfortable bed. The staff are wonderful and gave us great recommendations. Would happily return!
Ann
Stayed 1 night in Aug 2023
Response from Chloé on 27 Aug,2023
Dear Ann,Such a good feedback in Expedia, thank you so much ! You have appreciated the comfort of the room and the cham of our hotel. Hope you will come back again. Best regards.
Stunning hotel in a quiet neighbourhood with amazing customer service. Highly recommend!
Rob
Stayed 2 nights in Aug 2023
Response from Chloé on 11 Aug,2023
Dear Guest,Thanks a lot for your feedback on Expedia. Our team is so grateful to know that you have appreciated our calm atmosphere and the quality of our service. Hope you will come back again. See you.
Beautiful location next to the abby in Lyon in a lovely stone building. It’s central and easy to walk everywhere from the hotel. The parking is quite far to walk but they have one space where you can pull in to drop of luggage. Rooms are newly renovated with nice products and furnishing. Really good service and the receptionist was helpful in showing us places to see and tourist locations to visit. The Abby bells didn’t keep us awake which is something I was nervous about.
Hannah
Stayed 1 night in Jul 2023
Response from Reception team on 30 Jul,2023
Dear client, Thank you for you lovely comment!We are delighted to welcome you soon at Hôtel de l'Abbaye!Kind regards,
Nice hotel and a nice stay overall. I was double charged in error, but when I noticed the error I was refunded immediately. Breakfast was top notch, the best we had in 6 hotels (all comparable 4 stars) in France.
Matthew
Stayed 1 night in Jul 2023
Response from Reception team on 23 Jul,2023
Dear Matthew, Thank you for your lovely comment. We do apologize once more for the double payment, we had misread some information from Expedia!We thank you for your praise regarding breakfast!Hope to welcome you back soon!
Great place in a very cool building. Location is wonderful. The rooms are a bit small but very high-quality.
Andrew
Stayed 2 nights in Mar 2023
Response from Reception Team on 20 Mar,2023
Dear Andrew, Thank you for your feedback! We are delighted that you enjoy your stay! For your next stay at Hôtel de l'Abbaye, don't hesitate to ask us about our other bigger room categories!Kind regards,
Nice room and hotel concierge is very helpful. The water pressure and temperature in the shower is excellent. And not too far away to the metro station.
King-Chee Keely
Stayed 1 night in Sep 2022
Response from Reception Team on 29 Oct,2022
Dear King-Chee Keely, Thank you for this lovely comment! We are delighted that your experience was a success and we hope to welcome you back soon in the future! Kind regards,
Staff friendly. Good air con. Proper bed instead of sofa bed. Spacious and modern.
colleen
Stayed 2 nights in Aug 2022
Response from Reception Team on 14 Sept,2022
Dear Colleen, Thank you very much for this lovely comment! We are delighted that your stay was successful and we are hoping to welcome you back soon! Kind regard,
Nice location, next to lots of shopping, restaurants and easy walking. Nice staff.
Nancy
Stayed 6 nights in Jul 2022
Response from Reception Team on 16 Jul,2022
Dear Nancy,
Indeed our hotel is in a prime location, next to all main activities but still in a quiet neighborhood!
We hope to welcome you back soon!
Kind regards,
A wonderful hotel, in a good location, spacious room with very helpful staff. Alizée was an exceptional receptionist / concierge - she couldn’t have been more helpful in assisting us with dinner reservations, arranging a city tour etc.
Would recommend this hotel highly and would stay here again.
eileen
Stayed 2 nights in Jun 2022
Response from Reception Team on 6 Jul,2022
Dear Eileen,
Thank you so much for this lovely comment!
We are so happy you have enjoyed every aspect of your stay and would love to welcome you back soon!
Kind regards
This is a lovely quaint hotel with excellent staff and the food was top notch!
Stanley
Stayed 2 nights in Jun 2022
Response from Reception Team on 24 Jun,2022
Dear Stanley,
Thank you for this sweet comment!
It feels so good for the whole team to receive it!
We are looking forward to welcoming you back soon!
Kind regards,
6/10 Okay
Sonia
Travelled with partner
18 May,2022
Liked: Cleanliness, staff & service
Looked great, hotel staff was very friendly and helpful. The only issue is if you have a car, which we did, when booking it said parking. Parking was actually 7kms away from the hotel. Very inconvenient.
Sonia
Stayed 1 night in May 2022
Response from Reception Team on 14 Jun,2022
Dear Sonia,
Thank you for taking the time to leave a comment and for your praise regarding the staff and the hotel design.
Concerning your complaint concerning the parking, it is indeed not located in the hotel itself but within walking distance.
The parking is located 7 minutes away by foot from the hotel therefore at about 500 meters.
We also provide a drop-off point in front of the hotel for you to drop luggage before parking the car.
We are hoping to welcome you back in the future!
Kind regards,
Good bed, friendly and helpful staff, great location, good breakfast.
David
Stayed 2 nights in May 2022
Response from Reception Team on 20 May,2022
Dear David,
Thank you very much for your lovely comment!
We are delighted that you enjoyed our service and equipment !
We hope to see you back soon!
Kind regards,
Hotel is conveniently located near the city center with walking distance to the main attractions. Friendly staff during our stay, clean and spacious room, good level of amenities for our stay. Overall great value when visiting Lyon
William
Stayed 2 nights in May 2022
Response from Reception Team on 12 May,2022
Dear William,
Thank you for your lovely comment!
We hope we will welcome you back in the future at Hôtel de l'Abbaye!
Kind regards
Excellent hotel in terms of cleanliness, comfort and service. Bathtub needs grab bars. Breakfast could have a bit wider range and still remain French.
Verified traveller
Stayed 3 nights in Apr 2022
Response from Reception Team on 5 May,2022
Dear client,
Thank you for your feedback on your stay with us at Hôtel de l'Abbaye. We are delighted to see that you enjoyed your stay with us.
We have noted the few details you mention about the bathtub and breakfast, thank you for letting us know!
We are so happy that you found our hotel comfortable and enjoyed our service and we hope to welcome you back soon!
Kind regards,
What an amazing hotel! The bed was super comfortable with good pillows. Staff were super friendly and always available. The property itself is unique and gorgeous with the added bonus of being right next store to a beautiful church. Sunday morning with the windows open and the choir and organ was a real treat.
Meghan
Stayed 2 nights in Mar 2022
Response from Marion on 29 Mar,2022
Dear Meghan,
It is such a joy to read you comment. Thank you so much for your stay and for sharing your feeback. We are glad you enjoyed your experience at l'Hôtel de l'Abbaye Lyon!
Exceptional stay at this gem of a hotel. The hardworking staff were extraordinarily caring and attentive. We has a direct view of the church and the melodious sound of church bells in the morning is a great bonus, no, a blessing. Breakfast was great too. V grateful, looking forward to returning.
Verified traveller
Stayed 4 nights in Nov 2019
Response from Hospitality manager on 28 Nov,2019
Oh! a gem! Thank you so much! As much as we are shinning, we hope you still can see... Looking forward to your return too with pleasure.
The hotel was very clean and well appointed. The room was good sized and met our needs. The location is good to walk to sites and there is ample shopping nearby. Only complaint would be the church bells but there is no way around that given its location to the church.
Verified traveller
Stayed 3 nights in Oct 2019
Response from Hospitality manager on 22 Oct,2019
Dear guest, thank you for your comment. The bells give us the opportunity to be like in a little village in France. Quiet (when it is not ringing) and relaxing, in a beautiful hotel as you said.
The location was great and the building/property itself unique and sophisticated. The room and bathroom were tastefully furnished and fairly roomy. Would definitely stay again!
Verified traveller
Stayed 2 nights in Aug 2019
Response from Hospitality manager on 16 Sept,2019
Thank you so much for your wonderful note and comment. We will be happy to welcome you again.
Dear Takao, We would like to thank you for this excellent review. It would be an honor for us to welcome you another time in our hotel. The entire team remains at your disposal for your next venue. Sincerely, Maëlle
Todella viihtyisä hotelli ja kauniit huoneet. Aamupala oli herkullinen ja raaka-aineet laadukkaita.
Maria
Stayed 1 night in Dec 2023
Response from Maëlle on 1 Feb,2024
Arvoisa Maria,Suuret kiitokset arvostelustanne! Olemme iloisia kuullessamme, että koitte hotellimme todella viihtyisäksi ja piditte kauniista huoneistamme. On hienoa tietää, että aamiaistemme herkullisuus ja laadukkaat raaka-aineet tekivät vaikutuksen.Palautteenne on meille arvokasta ja kannustaa meitä jatkamaan korkean laadun ylläpitämistä. Toivomme, että saamme toivottaa teidät tervetulleeksi uudelleen vierailulle. Lämpimät terveiset,Maëlle
10/10 Excellent
Yanik
9 Dec,2023
Yanik
Stayed 1 night in Dec 2023
Response from Maëlle on 1 Feb,2024
Cher Yanik, Nous sommes ravis de voir que votre séjour fut un succès au vu de votre note attribuée. Nous serions ravis de vous accueillir pour un prochain séjour d'exception au sein de notre boutique hôtel. Toute l'équipe de l'hôtel de l'Abbaye reste à votre entière disposition. Bien cordialement, Maëlle