Universal Resorts, Machchafushi hotels

"Dayanara is the best. Very accomodating."

"We were there for our honeymoon and it has exceeded our expectation, beautiful ocean room, lots of activities to do. The staff there were all friendly especially Elaiza, Allu and Adelia"

"Romantic villa amazing relax and recreation time to zone out and switch off from day to day life Attention to detail and making us feel at home away from home great ! Staff amazing and Rachael in particular was so helpful and amazing with keeping our plans during our stay in order. Amenities and restaurants are great with quality food and plenty variety to choose from Me and my partner David look forward to coming again and visiting on a regular vacay to Lux"

"Stayed 6 nights at the Machchafushi resort. An amazing experience overall. Great location with friendly and helpful staff. Enjoyed the stay and food. The room was spotless and the minibar daily replenished. Siva and Shafiq at the bar made some excellent mocktails and Yuvi explained everything to us on arrival. Credits to Nasru from house keeping . An overall great experience. Very unique given we had never stayed before on an over the water villa. "

"Very helpful all round"

"Everything was perfect, people were very welcoming, the food was great, manta, turtles, whale shark trips were a nice experience. "

"really nice place for my honeymoon"

"Our stay had highs and lows. The best part was the incredible staff - always friendly and helpful. The hotel was also spotless, thanks to the amazing cleaner. Another highlight was its location, just steps from Bikini Beach, making it easy to enjoy the beautiful shoreline. However, there were several issues. We booked a room with a balcony and sea view but got a small window facing a brick wall. Management first denied the mistake, then blamed Expedia, despite Expedia confirming the hotel controlled the listing. The hotel refused to take responsibility or offer compensation. The bathroom had a persistent drain smell, which returned every time we used the shower. With no balcony or large window, airing it out was impossible. Breakfast was meant to be European-style but was a strange mix of foods—though you could order an omelette. Many excursions were cancelled due to low sign-ups. The whale shark trip, advertised as exclusive for hotel guests, was shared with 16 others from different hotels, some of whom paid less than we did. It lasted seven hours instead of four, with no proper food provided. The house reef excursion was lovely, but guides seemed more focused on filming for social media than helping guests. While the staff were fantastic, management lacked accountability. With better organisation, this hotel could be amazing."

"Beautiful property but the staff and service was excellent, Jerry looked after us and will give him 5 stars, when we were not happy with pictures the photographer took, Jerry to us to some beautiful place and took excellent pictures all on his own, Jerry 👏👏👏💯"