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ibis Mackay
4.0 star property

Upscale Mackay hotel in South Mackay with free parking

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your current months are May, 2024 and June, 2024.
May 2024
June 2024

ibis Mackay

Photo gallery for ibis Mackay

Outdoor pool, pool loungers
Exterior
Premium bedding, in-room safe, desk, laptop workspace
Daily buffet breakfast for a fee
Lobby sitting area

Overview of ibis Mackay

Reviews
8.8

Excellent

Popular amenities

  • PoolPoolPool
  • Breakfast availableBreakfast availableBreakfast available
  • Free WiFiFree WiFiFree WiFi
  • Parking includedParking includedParking included
  • GymGymGym
  • Restaurant

Check out the area

Map
Christensen Crescent, Mackay Airport, South Mackay, QLD, 4740
  • Popular LocationDeliMarche2 min walk
  • Popular LocationThe Botanist Kitchen & Bar2 min walk
  • Popular LocationSouths Leagues Club4 min drive
  • Popular LocationThe Laboratory Dessert Bar5 min drive
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Room options

View all photos for Standard Room, 1 King Bed

Premium bedding, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Fridge
LED TV
Premium bedding
Blackout curtains
Private bathroom
  • 17 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 1 Queen Bed

Premium bedding, in-room safe, desk, laptop workspace

Superior Room, 1 Queen Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Fridge
LED TV
Premium bedding
Blackout curtains
Private bathroom
  • 17 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 Queen Bed

Premium bedding, in-room safe, desk, laptop workspace

Standard Room, 1 Queen Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Fridge
LED TV
Premium bedding
Blackout curtains
Private bathroom
  • 17 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Room, 2 Single Beds

Premium bedding, in-room safe, desk, laptop workspace

Superior Room, 2 Single Beds

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LED TV
Premium bedding
Blackout curtains
  • 17 sq m
  • Sleeps 2
  • 2 Single Beds

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About the area

Mackay

Ibis Mackay is located in South Mackay, a neighbourhood in Mackay with good airport proximity. Artspace Mackay and Greenmount Homestead are cultural highlights, and some of the area's activities can be experienced at Black Springs Golf Club and Mackay Marina Village & Shipyard. Looking to enjoy an event or a game while in town? See what's happening at BB Print Stadium or Wren Street Park.
Visit our Mackay travel guideOpens in a new window

What's nearby

  • Harrup Park - 5 min drive
  • Caneland Central - 7 min drive
  • Mackay Base Hospital - 7 min drive
  • Bluewater Lagoon - 7 min drive
  • Mackay Marina Village & Shipyard - 15 min drive

Getting around

  • Mackay Station - 4 min drive
  • Mackay, QLD (MKY) - 3 min drive

Restaurants

  • McDonald's - 6 min drive
  • McDonald's - 7 min drive
  • KFC - 6 min drive
  • The Botanist Kitchen & Bar - 2 min walk
  • Burger Urge - 7 min drive

About this property

ibis Mackay

Upscale hotel located in South Mackay
At ibis Mackay, you can look forward to a terrace, a coffee shop/cafe and a garden. The on-site Modern European cuisine restaurant, TurBARlence, offers breakfast, brunch, lunch, dinner and al fresco dining. Stay connected with free in-room WiFi, and guests can find other amenities, such as dry cleaning/laundry services and a bar.
You'll also find perks such as:
  • An outdoor pool with sunloungers
  • Free self-parking
  • Buffet breakfast (surcharge), bike hire and coffee/tea in reception
  • A lift, luggage storage and smoke-free property
  • Guest reviews give good marks for the helpful staff and proximity to the airport
Room features
All 152 rooms have comforts, such as 24-hour room service and premium bedding, in addition to thoughtful touches, such as laptop-compatible safes and laptop-friendly workspaces. Guests reviews speak well of the clean rooms at the property.
Other amenities include:
  • LED light bulbs and eco-friendly cleaning products
  • Bathrooms with eco-friendly toiletries and showers
  • LED TVs with cable channels
  • Wardrobes/cupboards, fridges and electric kettles

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Height restrictions apply for on-site parking
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6 AM–10 AM for a fee: AUD 11–25 for adults and AUD 11–25 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • TurBARlence

Things to do

  • Bicycle rentals
  • Billiards/pool table
  • Gym
  • Outdoor pool

Family friendly

  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets on request
  • Change of towels on request
  • Daily housekeeping
  • Dry cleaning/laundry service
  • Tour and ticket assistance

Business services

  • 24-hour business centre
  • Meeting room

Outdoors

  • Garden
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 7 floors
  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Building
  • Built in 2015
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels

Entertainment

  • LED TV with cable channels
  • Pay films

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Refrigerator

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Connecting rooms available
  • Desk
  • Eco-friendly cleaning products available
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: midnight
Early check-in subject to availability
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before 10 AM
Contactless check-out
Late check-out subject to availability
Late check-out fee: AUD 60

Special check-in instructions

The property charges 1.4 per cent for credit card payments
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.

Payment types at the property

Important information

Optional extras

  • Fee for buffet breakfast: from approximately AUD 11 to 25 for adults and from AUD 11 to 25 for children
  • Late check-out fee: AUD 60 (subject to availability)
  • Credit card charges are subject to a surcharge of 1.4 per cent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a security system, a first aid kit and window guards
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply

National rating

This property has been awarded a star rating from the Australian star ratings agency, Star Ratings Australia.

Property is also known as

ibis Mackay Hotel
ibis Mackay
ibis Mackay Hotel
ibis Mackay South Mackay
ibis Mackay Hotel South Mackay

Frequently asked questions

Does ibis Mackay have a pool?

Yes, this property has an outdoor pool.

How much does it cost to stay at ibis Mackay?

As of 19 Apr,2024, prices found for a 1-night stay for 2 adults at ibis Mackay on 18 May,2024 start from S$101.43, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is ibis Mackay pet-friendly?

No, only service animals are welcome at the property.

How much is parking at ibis Mackay?

Self-parking is free at this property.

What time is check-in at ibis Mackay?

Check-in start time: 2:00 PM; check-in end time: midnight.

What time is check-out at ibis Mackay?

Checkout is at 10 AM. Late checkout is available for AUD 60 (subject to availability).

Where is ibis Mackay located?

Located in South Mackay, this hotel is within 3 miles (5 km) of Bakers Creek Conservation Park, BB Print Stadium and Harrup Park. Mackay Regional Botanic Gardens is 2.8 mi (4.5 km) away.

ibis Mackay Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 249 out of 447 reviews" "
Rating 8 - Good. 154 out of 447 reviews" "
Rating 6 - Okay. 20 out of 447 reviews" "
Rating 4 - Poor. 13 out of 447 reviews" "
Rating 2 - Terrible. 11 out of 447 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

4/10 Poor

bradley

Liked: Cleanliness
Disliked: Staff & service
Was very clean. The showers were small.and awkward .kept waking up as herd noises outside room and plumbing noises
Stayed 1 night in Mar 2024

10/10 Excellent

Susan

Stayed 1 night in Feb 2024

8/10 Good

Sacha

Stayed 1 night in Feb 2024

10/10 Excellent

Timur

Liked: Staff & service, amenities, property conditions & facilities
Very reliable comfortable and quiet rooms.
Stayed 1 night in Jan 2024

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

Brant

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Small but comfy bed is definitely not a queen as advertised would be a double at max
Stayed 1 night in Jan 2024

6/10 Okay

Esmeralda

Travelled with partner
Liked: Staff & service, property conditions & facilities
Last minute booking for one night in Mackay because this hotel seemed to be one of the only ones with availability in the area that had a front desk agent that could check us in around 11pm. The room was very small and I kept finding hair on the bathroom counter. The shower design wasn’t too great as water seemed to get all over the floor. Overall, it was good value for what we got. We checked out very early the next morning and did not use any amenities or know if they had them. The location is right next to the airport so if you’re flying into or out of Mackay it’s a convenient location.
Stayed 1 night in Dec 2023

6/10 Okay

Robert Felix

Travelled with partner
Liked: Property conditions & facilities
We felt very unwelcome by a strange manager at the counter. He looked at us and made us both feel extremely uncomfortable. The guy was very strange and very unapproachable. We wouldn’t go there again. The blinds in the room didn’t block out the light from the street/airport which was very annoying and the bed was super uncomfortable even though it was a king size. Our overall experience was very bad.
Stayed 1 night in Dec 2023

10/10 Excellent

Simon

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Perfect for a one night stay driving from Townsville to Brisbane...Don't just need to be using the airport to find this a good overnight stay
Stayed 1 night in Dec 2023

8/10 Good

David

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023