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Reviews of Shakespeare Motel

4 out of 5
Shakespeare Motel
309 Shakespeare Street, Mackay, QLD

Reviews

8.8

Excellent

Rating 10 - Excellent. 147 out of 275 reviews" "
Rating 8 - Good. 102 out of 275 reviews" "
Rating 6 - Okay. 16 out of 275 reviews" "
Rating 4 - Poor. 7 out of 275 reviews" "
Rating 2 - Terrible. 3 out of 275 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Clark

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are very nice and clean
Stayed 1 night in Mar 2024

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect!
I have stayed at the Shakespeare before and it is very well maintained and clean, nice size room, very comfortable bed! It has everything you need and a good location, a walk to the Caneland Central Mall, also the room is very quiet with no street noise! Very good price on the room!
Stayed 4 nights in Jan 2024

10/10 Excellent

Ilse

Liked: Cleanliness, staff & service, property conditions & facilities
I was travelling and Mackay was my half way stop. It is in a quiet area, clean with helpful staff. Could not fault it. Just what I needed. I found a great place for dinner within easy walking distance. 🙌
Stayed 1 night in Jan 2024

6/10 Okay

Belinda

Travelled with partner
Curtains did not close and we had some ants in the room
Stayed 2 nights in Jan 2024

10/10 Excellent

Beverly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property to stay at highly recommend !
Stayed 1 night in Jan 2024

10/10 Excellent

Carmen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
Stayed 1 night in Dec 2023

10/10 Excellent

Janene

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good price, included light breakfast airport shuttle. Pool, large one bedroom units.
Stayed 3 nights in Dec 2023

10/10 Excellent

Christopher

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
As always never disappoint and very happy with the place. Been there and stayed there more than 4 times this year alone and everytime visiting Mackay will always be staying there. Price is reasonable and suitable for both families or business.
Stayed 1 night in Dec 2023

10/10 Excellent

Christopher

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always friendly and great service every time I stay there.
Stayed 1 night in Nov 2023

8/10 Good

Deanna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Booking was easy to do, friendly staff and clean room
Stayed 1 night in Oct 2023

8/10 Good

Joyce

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Unfortunately we arrived after office was closed so had to call mgr to come give a key rather than emailing me a code to open the key box but we did not have to wait more than a minute. No food available close. The manager offered and did drive us to a mall where we could spend time waiting until out bus time. Room was very clean and modern bathroom looked new. There were breakfast items fir us to use.
Stayed 2 nights in Nov 2023

10/10 Excellent

andrew

Liked: Cleanliness, staff & service, property conditions & facilities
This property is a regular for me, it’s not flash but the rooms are large and the staff are very accommodating and friendly. Everything is clean and well presented See you in a few months!
Stayed 3 nights in Oct 2023

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
O,night stop
The staff were very friendly and location great within walking distance of everything
Stayed 1 night in Nov 2023

10/10 Excellent

Norma

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
It was nice & quiet & the breakfast was a plus
Stayed 1 night in Oct 2023

10/10 Excellent

Jacqueline

Liked: Cleanliness, staff & service, property conditions & facilities
Found the room at the Shakespeare Hotel very clean and well presented. The kitchenette was well equipped. The bed was comfortable. The shower was nice and water was hot. Parking was easy. The only thing that would have made it better was the restaurant operating for breakfast and dinner.
Stayed 1 night in Oct 2023

4/10 Poor

TERRY

Liked: Room comfort
Disliked: Cleanliness, staff & service
Reviews are not true. No breakfast at all
Positives - The bed was comfy, nice and quiet area and in a great location. we walked to The Austral pub for dinner, so busy due to great food and staff. Negatives - The staff were totally rude, the place was so dirty, fingerprints all over the entrance to the office/restaurant so definitely not high touched surfaces cleaned and disinfected. The main reason we chose this place was the price and free breakfast knowing we had a huge drive the next day. They don't have breakfast at all as advertised on the site. We packed and went down for breakfast only for the place to be closed at 8am. No activity in the office or kitchen. I rang when we were out the previous night at 5.51pm to check when the kitchen opened the next morning and left a message for them to ring me back. They didn't. Would not recommend staying at this place at all.
Stayed 1 night in Aug 2023

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Oct 2023

8/10 Good

Kate

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet Accommodation.
Stayed 1 night in Sep 2023

10/10 Excellent

Nick

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

tom

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
quiet and staff were xcellent
Stayed 6 nights in Oct 2023

6/10 Okay

caelen

Liked: Room comfort
Disliked: Property conditions & facilities
Good for one night/short trips.
This hotel was ok for what we needed it for, which was a one night stop over on a road trip. Pros: Large hotel room. Breakfast provided (juice, toast, milk, cereal etc). Good location. Cons: Very aged. Toilet ran all night and took a long time to fill. Ants everywhere Mould in the bathroom Very noisy. Felt like I was going to fall through the bathtub and it squeaked while in it. Carpet on the outside areas. We couldn’t get internet to work but we had brought our own which isn’t an issue. The reception left the out of hours phone in the office so could not check out smoothly or get in contact. The whole hotel downstairs was open but only cleaners around.
Stayed 1 night in Oct 2023

8/10 Good

Kirsty

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Bed had a missing leg, drooped down on one side. Not enough parking spaces, had to park out on the street. Overall, good place to stay for the night.
Stayed 1 night in Sep 2023

8/10 Good

Warren

Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed the hospitality and the clean and tidy room. The sad part was that there was no lift for the upper rooms.
Stayed 1 night in Oct 2023

8/10 Good

Miren Yosune

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Reasonable for what you pay.
Stayed 1 night in Sep 2023

10/10 Excellent

Andrew

Stayed 5 nights in Sep 2023

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Sep 2023

8/10 Good

Carole

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and friendly obliging staff
Stayed 3 nights in Sep 2023

8/10 Good

Jess

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay and very affordable
Stayed 4 nights in Aug 2023

10/10 Excellent

Tony

Liked: Cleanliness, staff & service, property conditions & facilities
Good value, modern refurbished rooms and close to city and airport.
Stayed 1 night in Jul 2023

8/10 Good

Brooke

Travelled with partner
Liked: Cleanliness, staff & service, amenities
It was quiet & comfortable, easy walk to the shopping centre
Stayed 1 night in Jul 2023

8/10 Good

Maurice, Warrandyte

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed for one night in an upstairs standard queen room. The room was very clean and well maintained. Reception was quick and efficient. While on a main street, our room near the front street was very quiet. The bed was comfortable. Two easy chairs were provided. The room had a TV, microwave, toaster and electric kettle. Meals could be eaten using two upright chairs set up at a bench. A breakfast with cereal packs, fruit juice, condiments and a slice of bread each was provided. Good value for the price.
Stayed 1 night in Jul 2023

8/10 Good

Helen

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and suitable for a quick stopover in Mackay. Breakfast was a nice touch.
Stayed 1 night in Jul 2023

6/10 Okay

Susan

Travelled with partner
Liked: Cleanliness
Mixed reaction to this motel. It met our basic expectations for cleanliness and comfort but little things detracted so it did not justify a high rating. There was no on site reception and they forgot to send a code for the lock box and no answer to phone calls which caused some panic. We got the code sorted but the lock box was so hard to open the manager had to do it. We we arrived about 7pm and had hoped to eat in the onsite restaurant, but that was closed. The room was generally dark because some light globes did not work. There was enough crockery/cutlery to eat the breakfast provided and make a cuppa, but insufficient to eat a microwaved meal... no forks or plate which seemed odd given that a microwave was provided.
Stayed 2 nights in Jul 2023

4/10 Poor

Chris

Business traveller, Travelled with partner
Disliked: Property conditions & facilities
This place was probably quite nice 20 plus years ago, but now just ordinarily and old. Very little attention is paid to the upkeep of the property or room amenities. Had 2 tv's in the room and both were inoperative. Reasonably clean and tidy.
Stayed 1 night in Jul 2023

10/10 Excellent

Judy

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly , helpful and efficient staff
Stayed 3 nights in Jul 2023

10/10 Excellent

Mathew

Business traveller
Liked: Cleanliness, property conditions & facilities
Great place to stay. The room was spacious and clean. I liked the continental breakfast as well. I was at the motel before closing hours even though I received an email that my room key was available to collect from the after hours box. Upon arrival, there was noone at reception but my key was not in the collection box. I made a call on the mobile listed and the issue was resolved promptly.
Stayed 1 night in Jul 2023

10/10 Excellent

Brandon

Liked: Cleanliness, staff & service, property conditions & facilities
Rooms very 80s and clean.
Stayed 1 night in Jul 2023

8/10 Good

Evie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient, central location within short driving distance to everything you need but was a nice quiet area. Clean and although older, quite well maintained. Parking is quite tight but is covered and off street. Breakfast is a few pieces of toast and some cereal in a little basket in the room which was convenient but a bit basic. After hours checkin was straightforward. Good value for money.
Stayed 1 night in Jun 2023

10/10 Excellent

Andrew

Stayed 4 nights in Jun 2023

10/10 Excellent

Richard

Stayed 2 nights in Jun 2023

8/10 Good

Geoffrey

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in May 2023

8/10 Good

Bruce

Stayed 1 night in Jun 2023

10/10 Excellent

Kari

Travelled with family
Liked: Staff & service, property conditions & facilities
Thank you for the lovely stay. See you next trip.
Stayed 2 nights in May 2023

10/10 Excellent

Suzanne

Liked: Cleanliness, staff & service, property conditions & facilities
Clean,quiet the most comfortable bed I've ever slept in. Thoroughly recommend
Stayed 1 night in May 2023

10/10 Excellent

Bruce

Stayed 1 night in May 2023

10/10 Excellent

Christian

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

10/10 Excellent

Sheri

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023

6/10 Okay

Stewart

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Upon arrival cameron was very accommodating as we arrived early. Chamged our room for us as ours wasn't ready. Very friendly and welcoming. The room was dated and run down in the bathroom area especially. We stayed for 1 night as a stop over and wouldn't have wanted to stay longer as a family. Noisy at night as there was chairs and table directly outside our door for anyone. My husband asked a group of women talking and drinking to be quiet at midnight. This accommodation was not for us as a family but is a convenient place to stay which is central to Mackay
Stayed 1 night in Apr 2023

10/10 Excellent

Mariola

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice stay. Thank you!
Stayed 1 night in Apr 2023

8/10 Good

Ken

Stayed 1 night in Apr 2023