1 bedroom, premium bedding, pillow-top beds, in-room safe

Reviews of Best Western Inn & Suites of Macon

2.5 out of 5
Best Western Inn & Suites of Macon
4681 Chambers Rd, Macon, GA

Reviews

7.8

Good

Rating 10 - Excellent. 379 out of 1000 reviews
Rating 8 - Good. 323 out of 1000 reviews
Rating 6 - Okay. 140 out of 1000 reviews
Rating 4 - Poor. 83 out of 1000 reviews
Rating 2 - Terrible. 75 out of 1000 reviews

8.0/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

2/10 Terrible

Monica

Travelled with family and small children, Travelled with pets
I arrived around 9:30 pm and was told there was no room available to me. I had booked a pet room and they told me “they decided today to put those rooms out to do renovations.” They did not offer to compensate me, put me at another hotel, nor did they contact me prior to this. I definitely do not recommend.
Stayed 1 night in Jul 2025

8/10 Good

Debra

Liked: Cleanliness, amenities, property conditions & facilities
Had everything we needed including fridge microwave and coffee maker. Nice indoor pool and hot tub. Breakfast left a lot to be desired but Waffle House and Cracker Barrel very close by.
Stayed 3 nights in Jul 2025

10/10 Excellent

Lisa

Travelled with family
Liked: Cleanliness, property conditions & facilities
Clean
Stayed 2 nights in Jun 2025

6/10 Okay

Jerry

Stayed 1 night in Jul 2025

4/10 Poor

Jenna

Stayed 1 night in Jun 2025

8/10 Good

William

Stayed 1 night in Jun 2025

6/10 Okay

Timothy

Liked: Cleanliness
Disliked: Property conditions & facilities
This place was good for an inexpensive hotel. Beautiful pool and hot tub area but very disappointed the hot tub was just warm. Breakfast was nicely done but the coffee was ice cold and it seemed the staff did not know how to correct this.
Stayed 1 night in Jun 2025

6/10 Okay

john, ATHENS

Travelled with partner
Liked: Cleanliness, amenities
requested bottom floor room, room had some roaches crawling , nice indoor pool.
Stayed 2 nights in May 2025

8/10 Good

Ricky

Liked: Cleanliness, staff & service, property conditions & facilities
Right off the interstate, so it’s convenient.
Stayed 1 night in May 2025

4/10 Poor

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

6/10 Okay

Mary

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
Our room was clean but musty smelling. Bed was comfortable. Fresh towels delivered each day. Pool was not heated and the “hot tub” was luke warm the first day and cold the second day. The free breakfast was quite good. Staff was very friendly and responsive.
Stayed 3 nights in Apr 2025

2/10 Terrible

James

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk was a hassel
Stayed 1 night in Apr 2025

6/10 Okay

Gordon

Travelled with family
Liked: Staff & service, room comfort
Door had a slight gap around it, so you could see a sliver of light constantly coming through. Also because of this there was more noise. Luckily we were very tired driving all day coming from Michigan. Eggs were crusty, waffle maker was broken, and there were teenage girls blaring rap music and wouldnt turn it down or off. Very unpleasant!
Stayed 1 night in Apr 2025

8/10 Good

William

Travelled with family
Liked: Staff & service, amenities
Exterior doors you see daylight through them made rooms noisy that close the to the interstate
Stayed 1 night in Apr 2025

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The breakfast wasn't as good as last year - one of the owners was looking over the quests like we were going to eat too much or carry out food. Not very friendly!
Stayed 1 night in Mar 2025

2/10 Terrible

David

Disliked: Staff & service, room comfort

Don’t stay here

Very bad There was a lady who looked sloppy and she was eating her meal with her kid Computer down We paid for a king room and we got a double queen room instead TV did not work Breakfast was not good- limited- eggs were dry- no decaf coffee
Stayed 1 night in Apr 2025

4/10 Poor

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
4/10. Bed was firm. Rooms and property dated. Next door there was a party that had about 20 kids that were up until 3am. Didn't get any sleep. Would not go back
Stayed 1 night in Apr 2025

10/10 Excellent

Lydia

Stayed 1 night in Apr 2025

2/10 Terrible

Sada

Stayed 1 night in Mar 2025

10/10 Excellent

walter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
👍
Stayed 1 night in Apr 2025

8/10 Good

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Macon motel stay

Comfortable motel room for travelers just off the interstate. Decent breakfast included with the room, we would stay there again.
Stayed 1 night in Apr 2025

4/10 Poor

Robert

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Smelled like an ash tray. Cigarette burn marks on all surfaces. burn holes on bead spread, couch and even the curtains. No heat. Very cold that night. Took all night to raise the temp a couple of degrees. High 50s maybe low 60s.
Stayed 1 night in Apr 2025

8/10 Good

william

good breakfast pool was busy with kids having fun..that’s OK
Stayed 1 night in Apr 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Consistency

It was our fourth stay at this location and I would book again.
Stayed 1 night in Mar 2025

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Not the best of motels but it seved its purpose for a one night quick stay.
Stayed 1 night in Mar 2025

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

8/10 Good

Joanne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

6/10 Okay

Wilbert

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was clean and quiet, it’s a good hotel for a two night stay easy parking and the staff was very friendly
Stayed 4 nights in Mar 2025

8/10 Good

Alton

Liked: Cleanliness, staff & service
Price fitted what the room was
Stayed 1 night in Mar 2025

6/10 Okay

Alton

Travelled with partner
Liked: Cleanliness, staff & service
Limited tv channels Older best western not upgraded Door opens to outside
Stayed 1 night in Mar 2025

8/10 Good

Laura

Stayed 1 night in Mar 2025

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was comfortable and quiet, pool and hot tub were great, breakfast was good. I was on business, and will be back. Thanks.
Stayed 3 nights in Mar 2025

4/10 Poor

Jess

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Mar 2025

6/10 Okay

Patrick

Travelled with family and small children
The property is in need of a makeover, I would not have stayed if I had known the condition
Stayed 1 night in Mar 2025

6/10 Okay

Erica

Liked: Cleanliness
Stayed 2 nights in Feb 2025

8/10 Good

Duane

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was obviously older, but it has been redone. It was in very good condition, inside and out.
Stayed 1 night in Feb 2025

6/10 Okay

Lisa

Stayed 1 night in Mar 2025

10/10 Excellent

Jahniera

Liked: Amenities
Amazing stay very clean
Stayed 3 nights in Mar 2025

10/10 Excellent

Yadira

Liked: Cleanliness, staff & service, property conditions & facilities
Easy parking
Stayed 1 night in Feb 2025

8/10 Good

Kenneth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very friendly and helpful. Checking in was quick and easy. Room was clean and adequate but not fancy. Overall we would stay again.
Stayed 1 night in Feb 2025

6/10 Okay

Christine

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
We weren't aware that this property was pet friendly. The first room we were in the poor dog was left in the room by itself and did nothing but bark, whine and scratch at the door. Thanks to the agent, he understood that we had just drove 12 hours and needed some sleep, so he moved us to another room. The breakfast was fantastic. Everything was plentiful and fresh. The young lady kept tabs on everything and everyone. Very nice
Stayed 1 night in Feb 2025

10/10 Excellent

James

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was fine
Stayed 2 nights in Feb 2025

6/10 Okay

Samuel

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service

Clean and nice, front desk help was not that great

I’m pretty sure the front desk guy was high. For some reason, my Hotels.com reservation was not coming through and the gentleman at the front desk was not very helpful. I asked for a first floor room and he gave us a second floor room without even explaining it or talking it over with me. Everything else was very clean and nice. We enjoyed the hot tub and pool.
Stayed 1 night in Feb 2025

2/10 Terrible

Adam

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities

Pizza?

There was left over pizza in the bed, it looked like poorly cleaned up puke in the shower and there were bugs in the bathroom.
Stayed 1 night in Feb 2025

6/10 Okay

Shelina

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Great location
Stayed 1 night in Feb 2025

2/10 Terrible

Sarah

Stayed 2 nights in Feb 2025

10/10 Excellent

LEONARD

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
oooo
Stayed 1 night in Feb 2025

6/10 Okay

Jane

Stayed 1 night in Jan 2025

10/10 Excellent

Nicole

Stayed 3 nights in Feb 2025

4/10 Poor

Cedric

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
I had to be switched to two different rooms because of bedbugs and stained sheets and there was also a roach in the last room bathroom
Stayed 3 nights in Feb 2025