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Reviews of Courtyard by Marriott Macon

3 out of 5
Courtyard by Marriott Macon
3990 Sheraton Dr, Macon, GA

Reviews

8.4

Very good

Rating 10 - Excellent. 305 out of 652 reviews" "
Rating 8 - Good. 204 out of 652 reviews" "
Rating 6 - Okay. 83 out of 652 reviews" "
Rating 4 - Poor. 37 out of 652 reviews" "
Rating 2 - Terrible. 23 out of 652 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

2/10 Terrible

Merrimeth

Disliked: Cleanliness, staff & service
Stayed 1 night in Apr 2024

10/10 Excellent

Yasima

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was clean and comfy.
Stayed 1 night in Apr 2024
Response from CYM on 20 Apr,2024
Thank you for taking a moment to share your feedback. We take pride in providing high quality customer to our guests, and we are thrilled to know that we made a good impression on you. We look forward to welcoming you back soon.

10/10 Excellent

Eileen

Stayed 1 night in Apr 2024

10/10 Excellent

Richard, Cumming

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean.
Stayed 1 night in Mar 2024

10/10 Excellent

Michael

Travelled with partner
Courtyard was a clean and convenient place to stay. We did have three issues. During the night the shampoo dispenser in the shower fell off the wall. It was attached by a square piece of adhesive tape. Not good when have to push down on it to make it work. The tv was positioned to the right of the bed. We had to turn our bodies on a 45 degree angle to watch a program. Got sore after a while. When we came down for our complimentary breakfast we found out the wasn’t one! Prices for breakfast items at the Bistro were out of line. Got a bagel and coffee. Gotta have breakfast…no more Courtyard.
Stayed 1 night in Feb 2024

10/10 Excellent

Kenneth

Stayed 1 night in Feb 2024

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service and easy check in process with out waiting.
Stayed 1 night in Feb 2024

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was great
Stayed 1 night in Feb 2024

10/10 Excellent

Annette

Stayed 1 night in Feb 2024

2/10 Terrible

Lindsey

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
We found a bullet in the bed when we went to turn down the sheets.
Stayed 1 night in Feb 2024

10/10 Excellent

TEKETHA SHANTE

Omg where do I begin. When I arrived the staff was so friendly and once I got to my room I was floored it was amazing. The room had a patio that over looked the courtyard where the fire pit was lit such a relaxing atmosphere. Then the Bistro downstairs in the lobby best thing ever. So I’m Vegetarian so travel with my diet gives me the blues at times but honey when I tell you this menu did not disappoint For dinner I had the Meatless veggie burger with these amazing seasoned fries and breakfast was Scrambled eggs veggie sausage and toast with Star Bucks Coffee all in house. I felt like a queen at this hotel and can’t wait to stay here in 2025 when I return.
Stayed 2 nights in Feb 2024

8/10 Good

Sally

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I specifically picked this property because we were looking for a hotel with a bar. The hotel property website noted a bar so we selected the hotel. Upon arrival the staff told us sorry the bar isn’t currently open. So this is very disappointing. When you book and it is not refundable but the property was not as described and as you expected.
Stayed 1 night in Jan 2024

10/10 Excellent

Nikki

Stayed 1 night in Jan 2024

10/10 Excellent

Douglas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

Michael

Stayed 1 night in Jan 2024

8/10 Good

Isabelle G

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Devin

Stayed 1 night in Dec 2023

10/10 Excellent

Doris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Tammy

Stayed 1 night in Dec 2023

4/10 Poor

Deborah

Stayed 1 night in Dec 2023

10/10 Excellent

Willard

Stayed 1 night in Dec 2023

6/10 Okay

Sandy

Travelled with family
Liked: Cleanliness, staff & service
We were not told that there was a train track horizontal to the hotel, especially the back where our room was in addition to extremely loud noises from the floor above. Breakfast was not included and if you were to pay for it, it was not cheap. With that said, the staff was all very kind but we were not permitted to receive any type of discount for the noises from the train which rain about every 30 minutes for about 1o minutes each.
Stayed 1 night in Dec 2023

10/10 Excellent

Janice

Stayed 1 night in Dec 2023

10/10 Excellent

Diane M., Township of Sumpter

Stayed 1 night in Dec 2023

8/10 Good

Nancy

Travelled with family
Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Dec 2023

8/10 Good

Jason

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Robert

Stayed 1 night in Dec 2023

10/10 Excellent

Susan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great
Stayed 1 night in Dec 2023

8/10 Good

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There is a train that rolls through the area.
Stayed 1 night in Dec 2023

6/10 Okay

Joyce

Liked: Cleanliness, property conditions & facilities, room comfort
Disappointed
Disappointed that there was no bar and we chose zero dollars for breakfast for two to be added and they would not accept it because it didn't appear in my email confirmation though I took photos of it through the Hotels.com reserving website.
Stayed 1 night in Dec 2023

10/10 Excellent

Judith

Travelled with group
Stayed 1 night in Dec 2023

8/10 Good

Todd

Stayed 1 night in Nov 2023

10/10 Excellent

Catherine

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Had a very late arrival and staff was very accommodating. It was a very last minute reservation after a long day of airport waiting. All we wanted was a bed to sleep in before we headed home. Thanks Courtyard Marriott!
Stayed 1 night in Nov 2023

10/10 Excellent

Robert

Stayed 1 night in Nov 2023

10/10 Excellent

Wayne

Stayed 1 night in Nov 2023

8/10 Good

Ralph

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023

6/10 Okay

Lori, New Albany

Liked: Staff & service
Property is looking old.
Stayed 1 night in Oct 2023

8/10 Good

Briana

Travelled with family
Liked: Staff & service, room comfort
Excellent customer service at a mediocre hotel
This was a last minute booking and Tatiana at the front desk took excellent care of us! She is a 5 star employee all the way. The rest of the stay was acceptable, but not wonderful. You can tell the hotel is old. Nothing broken or glaringly wrong, but everything feels dated, especially the bathroom. The pull out couch, while a life saver for our family of 5, was not very comfortable. There were some cleanliness issues as well, including a lot of dark black hairs on the floor of the bathroom. We are all blonde. Overall, an adequate stay which was saved from a more negative review by excellent customer service.
Stayed 1 night in Oct 2023

10/10 Excellent

robert

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay
Great stay Price was great Hotel needs updating Otherwise great
Stayed 4 nights in Oct 2023

10/10 Excellent

John L.

Liked: Cleanliness, staff & service, property conditions & facilities
The property is very accessible from the interstate easy to get to convenience shopping Nearby And the staff very friendly
Stayed 2 nights in Sep 2023

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just what the doctor ordered.
Stayed 1 night in Oct 2023

10/10 Excellent

Linda

Travelled with partner
Liked: Staff & service, property conditions & facilities
I like Courtyard Marriot for the employees, eating and bar. Bedrooms are nice too.
Stayed 1 night in Oct 2023

6/10 Okay

kristina

Liked: Staff & service
Disliked: Property conditions & facilities
Average, I normally have higher expectations for a courtyard it’s one of the oldest I’ve been to. Staff was nice and helpful. Rooms were clean but definitely showing age. Thin walls, old tvs, no hair dryer, iron/ ironing board was broken. And the bar closed by 10?
Stayed 2 nights in Sep 2023

8/10 Good

Shalewa, Atlanta

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
I was a little skeptical when I pulled up as the exterior gives "motel" vibes. I was pleasantly surprised however when I got inside. The hotel lobby and my room was very nice. The woman who checked me in and the woman who took my food order were pleasant and very helpful. I would definitely stay here again if I'm back in in the Macon area.
Stayed 1 night in Sep 2023

10/10 Excellent

Richard

Liked: Property conditions & facilities
Great stay.
Stay was great, however we did have issue with the lock. It did not always open.
Stayed 1 night in Sep 2023

10/10 Excellent

William Richard

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Courtyard by Marriott's are always my choice. The location of the one in Macon was convenient, but a bit isolated. One would be a bit wary about parking at the side entrances and stick with the front of the hotel. Great staff!
Stayed 1 night in Sep 2023

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great easy check in!! Room was comphy an clean!!
Stayed 1 night in Sep 2023

10/10 Excellent

John

Liked: Property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

Tammie

Stayed 1 night in Aug 2023