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Reviews of Quality Inn Madisonville

2.5 out of 5
Quality Inn Madisonville
3305 E Main St, Madisonville, TX

Reviews

8.2

Very good

Rating 10 - Excellent. 141 out of 333 reviews" "
Rating 8 - Good. 112 out of 333 reviews" "
Rating 6 - Okay. 39 out of 333 reviews" "
Rating 4 - Poor. 24 out of 333 reviews" "
Rating 2 - Terrible. 17 out of 333 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

6/10 Okay

Donald

Disliked: Amenities, property conditions & facilities
Aged furniture cover peeling off needs updating
Stayed 1 night in May 2024

6/10 Okay

Lisa

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Landscape pretty. Chair in room looked wore out, cabinet at base was rough along with bathroom doorway.
Stayed 1 night in Apr 2024

10/10 Excellent

Dmytro

Stayed 1 night in Apr 2024

10/10 Excellent

William

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quick and accurate check in
Stayed 1 night in Mar 2024
Response from Manager on 14 Apr,2024
Thank you for your feedback.

8/10 Good

dallas

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
We rented two rooms, clean, quiet and the parking lot was well lit. Breakfast was waffles, sausage and eggs. I would stay there again
Stayed 1 night in Feb 2024
Response from Manager on 14 Apr,2024
Thank you for your Feedback. We will be happy to accomodate you on your next visit.

4/10 Poor

Dystiny

Liked: Staff & service
I’ve stayed here a few times and things have always been great, simple and out of the way. However this time I encountered bed bugs. Still wanting on the management staff to assist with this issue.
Stayed 2 nights in Jan 2024

8/10 Good

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities
Should remodel the tubs
Stayed 2 nights in Jan 2024

6/10 Okay

Lakesha

Stayed 1 night in Jan 2024
Response from Manager on 14 Apr,2024
Thank you for your feedback.

10/10 Excellent

Dianne, Hitchcock

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was clean and quiet. The receptionist was courteous and helpful.
Stayed 1 night in Jan 2024

10/10 Excellent

Mike and JoAnn

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent service, clean room, comfortable bed.
Stayed 1 night in Jan 2024

10/10 Excellent

Donna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Jan 2024

4/10 Poor

dana

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
In poor condition Holes in walls, trim torn off. Needs updating
Stayed 1 night in Jan 2024

10/10 Excellent

Shanna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Dec 2023

2/10 Terrible

Stephen

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
If I could give zero stars I would. For starters, it is a motel and not a hotel. The rooms open to the outside, and I was approached by 2 men trying to enter my room. As a female traveling alone, this was NOT good. There were only stairs, leaving me to lug a heavy bag up crumbling stairs. The room was moldy and disgusting. When the air conditioning was turned on, it not only smelled terrible, but I started coughing and my eyes were super itchy. It was told I could not get my money back as it was prepaid. I stayed one night as other hotels were all booked. I was unable to sleep as people were outside the room, directly outside of my window all night. I showered in the morning and was not alone. I had the pleasure of having a cockroach crawl on my foot. It was repulsive. The mold on the frame around the refrigerator was gross. The furniture was worn, old and cracking. This place is not worth the $125 a night. I left after the first night and got a room next door at the best Western. That hotel was beautiful, safe and cheaper. Avoid this motel at ALL costs.
Stayed 2 nights in Nov 2023

6/10 Okay

James

Stayed 1 night in Nov 2023

8/10 Good

Candace

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

4/10 Poor

Randy

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
The first night we reported that we had no working security lock on the door. No toilet paper holder. No smoke alarm. The second night with a working security lock and a toilet paper holder installed but no smoke alarm. The furniture is in very poor condition. There was no coffee (broken) and very little to eat in the dining area.
Stayed 2 nights in Nov 2023
Response from GM on 11 Nov,2023
Thank you for taking the time to give your feedback about your stay. We're sorry to hear that our Serivce didn’t match your expectation while your stay. We will do our best to improve on our service by taking this into consideration for the future gust experience. We look forward to seeing you again.

2/10 Terrible

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Quality Inn seriously lacked quality.
Cleanliness was below par. The bed linens did not feel fresh. Toilet paper holder was broken. The arm chair cloth had many ugly spots. Even with the ac ON, the room smelt mushy. The property had some kind black sand/stuff everywhere. My white dog's paws and the hair around the paws were black after a short walk around the property Overall very unsatisfied with the quality. We did not dare to take breakfast so do not know how it was.
Stayed 1 night in Oct 2023
Response from Guest Relations on 4 Nov,2023
Thank you for your feedback. We will be addressing your concerns.

10/10 Excellent

Molly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was excellent! Very Friendly and easy to check in and out. Very convenient to the activities we had scheduled. Overall a plus the only thing we noticed was the facing around the door in our room had come loose and needed to be fixed. It was on the inside so no problem to us but would not keep someone from breaking in through the door. However I would not hesitate to stay at this facility again. Great Job and wonderful stay!
Stayed 1 night in Oct 2023
Response from Guest Relations on 4 Nov,2023
Thank you for your feedback. We appreciate you staying with us and for your wonderful feedback.

6/10 Okay

Cliff

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Convenient and quiet. Small but irritating fact, the television remote control volume was non functional. Overall worth a stay.
Stayed 1 night in Oct 2023
Response from Guest Relations on 4 Nov,2023
Thank you for your feedback. We will be addressing your concerns.

6/10 Okay

Christy

Liked: Staff & service
Water would bot get hot, the toilet constantly ran. The coffee maker would not work because they didnt have the right coffee pods to go with it. It was clean and the bed was very comfortable.
Stayed 1 night in Oct 2023
Response from Manager on 4 Nov,2023
Thank you for your feedback. We will be addressing your concerns.

6/10 Okay

Dustin

Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The ice machine wasn’t plugged in. I was told to just go to the restaurant next door.
Stayed 1 night in Sep 2023
Response from GM on 4 Nov,2023
Thank you for your feedback. We will be addressing your concerns.

8/10 Good

Julissa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from GM on 4 Nov,2023
Thank you for your feedback.

2/10 Terrible

Kevin

Business traveller
Disliked: Amenities, property conditions & facilities
Strange Odor was so strong in this room it made me feel nauseous.
Response from GM on 4 Nov,2023
Thank you for your feedback. We will be addressing your concerns.

8/10 Good

Mia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was cool until they charged me extra on a different card that i previously did not use to pay for my stay.
Response from GM on 4 Nov,2023
Thank you for your feedback.

8/10 Good

George

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
My stay
The front desk guy took a while to come up to the front and check us in. Granted it was later at night, but regardless there should always be someone up front.
Stayed 1 night in Aug 2023

10/10 Excellent

Christine

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Madisonville Tx. Quality Inn
Amazing ! Able to ask for a downstairs room at the last minute .. also let me check out hour later if needed.
Stayed 1 night in Aug 2023

6/10 Okay

Michael

Liked: Staff & service, room comfort
Quick trip
We travelled to Madisonville on an unexpected quick trip. While the motel was clean and comfortable enough for our stay (loved the pillows!), and the front desk staff was very nice and accommodating, the motel was showing some wear and tear. It appeared that they are doing some updating. Buccee's across the street is a great touch!
Stayed 1 night in Jul 2023

8/10 Good

Jennifer

Stayed 1 night in Jul 2023

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
No frills, very basic, reliably clean and safe.
Check-in staff was friendly but a little slow and lacking in knowledge of the area. Morning staff ignores guests talking on his phone the whole time. Room was relatively clean but outdated and in some disrepair (e.g. broken toilet paper dispenser, huge stains and rips on furniture and rug, corrosion around all the faucets). Breakfast was out of premium items like eggs and sausage, but fresh pancakes and waffles were good. Best news is, it's next to a Buc-ee's for everything you might want and excellent food choices.
Stayed 1 night in Jul 2023

8/10 Good

Kiara

Liked: Cleanliness, staff & service
Stayed 1 night in Jul 2023

10/10 Excellent

Melanie

Travelled with family
Liked: Staff & service
Quick and easy check in g.
Stayed 1 night in Jul 2023

10/10 Excellent

Jennifer

Stayed 1 night in Jul 2023

2/10 Terrible

April

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Get what u pay for Nasty
The king room is one single size bed they said that’s their king bed .. they did switch our room to 2 singles but the bed sheets had bed bug spots on them didn’t see any bug but still gross the carpet in the room was wet feeling. The rate was $87 I guess u get what u pay for but the website pictures are false advertisement….
Stayed 1 night in Jun 2023

6/10 Okay

Jodi

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Just OK
Room was clean but you can tell the age of the property. AC was slow to cool. It was fine for 1 night but would not recommend for longer.
Stayed 1 night in Jun 2023

8/10 Good

Jermel

Stayed 2 nights in Jun 2023

8/10 Good

Dawn

Stayed 2 nights in Jun 2023

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023

2/10 Terrible

Michael

Stayed 1 night in May 2023

4/10 Poor

Phil

Stayed 1 night in May 2023

8/10 Good

Russell

Stayed 2 nights in May 2023

2/10 Terrible

Joe or Martha

Stayed 1 night in Apr 2023

8/10 Good

Marisela

Business traveller
Liked: Staff & service, room comfort
Very clean and comfortable. I must say though,CHECK mattresses regularly, our room was full of fleas!
Stayed 1 night in Apr 2023

10/10 Excellent

Kattie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2023

6/10 Okay

anthony

Stayed 2 nights in Apr 2023

8/10 Good

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2023

10/10 Excellent

Julian, Galena Park

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall it was ok for a one night stay
Stayed 1 night in Apr 2023

10/10 Excellent

Mike

Stayed 1 night in Apr 2023