The staff was very pleasant and accommodating! After a 14 hour journey and nine hour time change we arrived dead on our feet! We arrived at the hotel at 10 am and they welcomed us and said our rooms were ready! I cannot tell you how pleased we were! The rooms were exceptionally clean and modern. The neighborhood was beautiful. Tree lined streets with beautiful brick townhouses. Ample parking on the street, the hotel also has a garage. Actually lived near there 40 years ago as a teenager. My husband and I (we met there age 16) went back to the bars and restaurants we frequented in our youth. I chose this area for that reason but it is an easy walk to the metro on Arturo Soria, buses right down the street and an inexpensive taxi ride to the city center. You do not want to drive in Madrid unless you are a local. Nowhere to park and even if you encounter a parking garage, good luck fitting in the spaces, pillars everywhere! Zenit Conde de Orgaz was a perfect fit for us, I recommend it highly!