Hi Paul! How are you?You don't know how excited we are to see your review here! Thank you so so much for giving us such an amazing feedback and we are very happy to know that your stay with us was superb!Also, we want to thank you for higlighting the treatment and service our of special staff with you.. Our main goal is always to make you feel at home even when you have traveled a long way! :)Remember, the next you come to Madrid, it'll be a real pleasure to have you back since this is your second home now!Best regards,

Hello David! How are you??We are glad to know that you liked our location. As you said, we are inside the Madrid Art Triangle!! Also how nice, you found the staff great and you enjoyed our facilities. We are happy to hear that depite of the size of our rooms you could enjoy you stay with us.Thank you very much for your review!! We hope to see you again!!Best regards

Hi Sheila!! How you doing?Thank you so much for taking time and share your experience with us ;)It's true that our rooms are small, since we are a hostel, however, they are equipped to the point that you lack nothing. We hope to have you stay with us again and you should know that we have larger rooms so the next time you decide to stay with us we can help you choose a room that suits your needs.Our staff always try to make you feel at home and we are there to help you in any way we can. :)We really hope to see you again real soon !Best regards,

Hi Candace, how are you?Thank you so much for your review!As a team, it was a pleasure to have you at home! We needed to make sure that your stay was going to be perfect and we are so happy that was indeed. We really hope to see you real soon since you have now a new home in Madrid.Hugs and regards,

Hello Claire! How are you?Thank you very much for your review!! We are happy to hear that you found the staff great and you liked our location.We are sorry for the inconvenience you had with the noise. We will pass the matter on to the appropriate department.We look forward to seeing you again.A hug!

Hello Collin! How are you doing?Thank you very much for sharing your experience with us! :) We are very happy to know that you found the staff friendly and you liked our location. As you said, we have a good transport network and we are inside the Art Triangle of Madrid.We hope to see you again very soon.A hug! :)

Hello Bonnie! How are you?Thank you very much for your review :)Thank you again for these kind words to the staff!! We strive to ensure that you have the best possible stay.We are very happy to know that you like our location.We hope to see you again very soon.A hug!!

Hi Teresita! How are you?We are sorry to know that you found the room and bathroom small. As we are a hostel our facilities are smaller than usual, but we do have larger rooms so next time you wish to come, please contact us directly and we will find the best room to suit you. We would love to see you again :)Best regards,

Hi Danna, Thank you so much for your review!Best regards,

Hi Miriam! Thank you so much for your review! We are so happy to know that your stay with us was ideal in your visit to Madrid and how fun was to use the speaker, wasn't it? Come back soon, we miss you already,Best regards,

Hi Cecilia, how are you?Thank you so much for your review!We are happy that thanks to our location your stay with us was really great :)Best regards,

¡Hola Giovanni! ¿Cómo estás?Nos alegra saber que te gustó nuestra ubicación y que disfrutaste de nuestro desayuno casero, con tantas opciones es dificil elegir ¿verdad? ;)Muchas gracias por dejarnos tu valoración.Esperamos volver a verte muy pronto¡Un abrazo!

Hi Pamela!Thank you so much for your review! We really appreciate it and we are so happy that your stay was so memorable :)Hope to see you guys soon!Best regards,

Hi Adriano, Thank you very much for your positive feedback. It really encourages us to keep improving.Also, thank you very much for highlighting our staff's treatment and our location. The truth is that it is great to have the Atocha station nearby ;) We are sorry that you'd find our rooms a bit small since we are a hostel, however, just to let you know that we have bigger rooms for the next time, just catch up with our staff and they can help you to find the room that best suits you :)When you come back to Madrid, we will always be waiting for you with open arms at SLEEP'N!Best regards,

Hi Renato, how are you?Thank you so much for your review and highlighting our location, which you are defintely right... It's the best!We hope to see you next time!Best regards,

Hello Karla! How are you?Thank you very much for your review!! We are happy to know that you could enjoy our gift for checking online ;)Also, how nice you found the staff friendly and the room clean.We hope to see you very soon!!A hug!

Hi Madeline, how are you?We appreciate you taking a few minutes and leaving us your review.We have seen that you did not get to stay with us, your reservation is marked as No Show. If you have any questions, please do not hesitate to contact us.We hope that the next time you come to Madrid you can stay with us and value our facilities. Best regards.

Hello Wuyu, We are sorry to hear that the size of the rooms was not to your liking. Being a hostel, our rooms are small. We are sorry for any inconvenience this may have caused you, however, please know that we have more room types in case you give us the opportunity to welcome you again. Contact us and we will help you to get the best room that suits you. We hope to see you soon, Best regards,

Hi Aracelly, Thank you very much for your positive feedback. It really encourages us to keep improving!Also, thank you very much for highlighting our location. The truth is that it is great to have the Atocha station nearby ;) But what we like is that thanks to our team you had an amazing experience with us! We will help you as much as we can to make sure you have a nice memory of SLEEP'N. When you come back to Madrid, we will always be waiting for you with open arms at SLEEP'NBig hugs!!

Hola Liliana!Muchas gracias por compartir tu opinión con nosotros.Estamos muy contentos de que tu estancia haya sido buena. Queremos que os sintáis como en casa. Esperamos volver a verte pronto. Un abrazo!

Hi Elizabeth, how are you?Thank you for sharing with us your opinion. Your words motivate us to keep improving every day. We are very happy to see that you found our staff so pleasant and the terrace so nice. There's nothing like ending the day up there having a coffee or tea, right? ;)We hope to see you on your next visit to Madrid. At SLEEP'N you have your second home!

Hi Nora, how are you?Thank you very much for sharing your opinion with us. Without your feedback, we wouldn't be here today :)We are very happy that you found our room so spacius and the staff so friendly. We want to help you in any way we can to make sure you have a nice memory of SLEEP'N.We hope to see you again on your next visit to Madrid. At SLEEP'N you have your home ;)

Hi Alla, how are you?First of all, we want to thank you for sharing your opinion with us. Feedback like yours really helps us to keep improving. We are delighted that the attention of the team has been so friendly and you were able to enter the room ahead of time. The truth is that, as you say, there is nothing better after a long trip. Our main goal is to make you feel at home :) Our location is ideal for getting to know Madrid. We have the main places of interest within walking distance, such as the Prado, 10 minutes away. Or, if not, we are also connected to the main means of transport.We are sorry that your stay was not ideal due to the external noise. We take note of it for future improvements.Best regards from the whole team!

Hi Susan,Thank you very much for taking a minute and sharing your experience with us. We hope you were very comfortable with us as we read that the staff was very helpful in your stay and the location was ideal for your sightseeing in Madrid.We hope to see you again in the near future!Best regards,

Hi Luis!Thank you so much for your review! we really appreciate it and we are so glad that everything was great in your stay with us including our amazing staff!We hope to see you soon!Best regards,

Hello Cesar ! How are you?We are happy to read such positive review about your stay with us! As you might have noticed, in SLEEPN Atocha the staff focuses on enhancing your experience visiting Madrid, since we treat our clients as our family and believe SLEEPN Atocha is everybody's home!Feel free to come back anytime soon, we will be looking forward to welcoming you again here :)Best regards,

Hi Pamela, Thank you so much for your review!Best regards,

Hello Andrew!! How are you? :)Thank you very much for such a positive feedback!!We are very happy to know that you found the staff friendly, we hope that we helped you in everything you needed during your stay :)Also, how nice that you liked the room and you enjoyed the breakfast.We hope to see you again!!A hug!

Hello Elizabeth! How are yoy?Thank you so much for leaving such a positive review.It makes us very happy to know that you found our team friendly and professional and that you liked our location. :)Also, how nice that you enjoyed our complimentary drinks and that the air conditioning worked perfectly in the room.We hope to see you again :)A hug!

Hello Petra! How is everything going?We are glad to know that you liked our location and you were comfortable in the room :)We hope to see you very soon.A hug!

Hello Elaine, good afternoon, Thank you very much for your feedback and your kind words to our team!!We are sorry to hear about the incidents that occurred regarding the beer tap that we have as a gift for our SLEEPR'S.Unfortunately, the tap had a technical problem that did not allow cold beer to come out and we did not feel we could offer it unless it was refreshing enough to provide a good service. With regard to your suggestion, we have forwarded it to Management in order to continue to keep improving our service. Again, we apologise for the inconvenience caused and hope you will come back next time. Best regards,

¡Hola Felipe!Muchas gracias por tu valoración :)

Hi Lily, how are you?Thank you so much for your review! We are very pleased that your stay was very good and mostly comfortable! Also, we appreciate your kinds words to our staff, we always look foward to give you the best service so you can have the best of experiences at SLEEP'N :)Hope to see you again next time!Best regards!

Hi Hongkun! How are you?Thank you so much for taking a little bit of your time and review your SLEEP'N Experience with us :) We are so glad that the breakfast was so good and delicious and the staff helped you in everything you need! That's why we're here for ! Best regards,

HelloMichael how are you doing? Thank you for the feedback, it's very important for us.We're happy to see that you enjoyed your stay so much and that you found the staff to be so friendly.We hope to see you soon.

Hi Hing, Thanks for your review! Best regards, Vanessa

Hello Jo Hong, Thank you for letitng us know your opinion. Your words are our daily driving force.Also, thank you for highlighting our complimentary drinks. It is a detail that we have with you to recharge your energy after a long day enjoying the city!!We are glad you had a good stay and liked our facilities so much. It's all very nice, isn't it? ;)We hope to see you soon. Best regards!

Hello John, how are you?We're happy to see you have a good stay and you found our staff so helpful. We want to help you in everything we can to make sure that you have a great memory of SLEEP'N ;) We hope to see you again soon. A big hug!

¡Hola Diana! Muchas gracias por tu valoración :)Nos pone muy contentos saber que todo ha sido de tu agrado y ha superado tus expectativas :)¡Les enviaremos a nuestro staff tus recuerdos que de seguro les hará mucha ilusión saber de ti!Mil gracias nuevamente por las recomendaciones, te esperamos muy pronto :)Un abrazo!

Hi Monica!Thank you very much for your comment and all your kind words :) We are very sorry that you couldn't get some sleep because of the noise, it's true that since we are in a centric street and have many restaurants and clubs nearby but we are always trying to improve our soundproofing system...Above all that, we hope your stay was good and you give us a second chance very soon :)We hope to see you again. A big hug :)

Hi Francisco! Thank you very much for your comment.We hope to see you again soon. A big hug :)

Hi Haresh!Thank you so much for your review! We are so glad you were able to enjoy SLEEP'N in all it has to offer!We hope to see you again very soon!Best regards,

Hola Harry! ¿Qué tal la vuelta a casa?Muchas gracias por compartir con nosotros tu opinión. Tus palabras son nuestra total motivación :) Asimismo, gracias por destacar la amabilidad del equipo. Queremos que se sientan como en casa!Te enviamos un fuerte abrazo!

Hi Harry!Thank you very much for your comment. We are glad that you had a good stay.When you come back to Madrid, don't hesitate to visit us, at SLEEP'N you have your second home!

Hello Ruta, First of all, thank you for letting us know your opinion. Your comments are very important to us. In this way, we are very sorry for what happened to you. As we told you the day the incident happened, we are in a city and in a neighborhood with a lot of people, both locals and tourists. This has many more positives than negatives, but as in any other busy city, the presence of pickpockets is common. We always tell our clients to be very careful with their belongings, whether they are at the reception or out for a walk, to avoid situations like the one that has happened. As for our staff, we can assure you that at no time did they find your situation amusing, quite the contrary. As soon as the incident happened, we called the police and they told us that they could not come because they could not do anything. You would have to go to the nearest police station in case your backpack showed up.We are at your disposal for whatever you need.Best regards,

Hello Francisco.Thank you very much for sharing your review with us.We are very happy to see that your stay was excellent. Our main goal is to make you feel at home. We hope to see you again soon! Best regards :)