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Reviews of Hotel Escuela Madrid

2.5 out of 5
Hotel Escuela Madrid
Crta de Colmenar Viejo salidas 14 y 15, Ciudad Escolar, Madrid

Reviews

8.8

Excellent

Rating 10 - Excellent. 108 out of 208 reviews" "
Rating 8 - Good. 73 out of 208 reviews" "
Rating 6 - Okay. 20 out of 208 reviews" "
Rating 4 - Poor. 4 out of 208 reviews" "
Rating 2 - Terrible. 3 out of 208 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Eid

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Carlos

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good for the price.
Stayed 1 night in Oct 2023
Response from Susana on 4 Nov,2023
Thank you Carlos for the time and comment. Hope to see you soon again!

8/10 Good

Marcos

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great option in the outskirts of the city
Really good option, service is good, rooms are fine and clean, at this no-frills hotel. It is a 10-min walk to the bus stop on the way back to the city, there are plenty of buses though, so highly recommended stay if you are not too tight in time (to go back and forth to the city).
Stayed 3 nights in May 2023
Response from Susana on 7 Jul,2023
Thank you very much for ypur time giving your opinion. Wish you a fantastic night!

8/10 Good

DIRK

Liked: Cleanliness
Stayed 2 nights in Apr 2023
Response from Susana on 11 May,2023
¡Gracias Dirk por su tiempo y valoración!

8/10 Good

Abbas

Stayed 1 night in Apr 2023
Response from Susana on 11 May,2023
¡Gracias Abbas por su tiempo y valoración!

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021
Response from Susana on 11 Oct,2021
Sr. Anonymous, una pena no saber quién es y que no haya dejado alguna aclaración sobre su pésima puntuación (algo a lo que afortunadamente no estamos acostumbrados) para poder mejorar...no creo que la próxima ocasión llegue a ocurrir :) oxima vez

10/10 Excellent

Wesley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome hotel !
Stayed 3 nights in Sep 2021
Response from Susana on 4 Oct,2021
Thank you for your comment! Happy to hear from you! Have a great day!

10/10 Excellent

Verified traveller

Stayed 1 night in Dec 2019
Response from Susana on 13 Dec,2019
Muchas gracias por su tiempo y valoración!!! Esperamos verle de nuevo y que siga disfrutando de nuestros servicios. Un saludo

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was great, but the hotel was just inconveniently located and very hard for Uber drivers to find. Getting to the city center by metro was possible, but definitely required effort. Ubers were a bit pricey to go back and forth. The hotel was decent as the room and it had vending machines that only accept cash! I also never found the cafeteria on the premises, Would I stay here again? If absolutely necessary. There’s nothing really wrong with it, per se, and would work for a quick stay.
Stayed 14 nights in Sep 2019
Response from Susana on 8 Oct,2019
Dear guest, thank you for your time and your comments that will help a lot to the rest of clients and to our staff as you finded us great! That is good to hear. And about the location, yes, we cannot change it...:). Thanks again!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2019
Response from Susana on 2 Oct,2019
¡Muchas gracias por su tiempo y su genial valoración!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2019
Response from Susana on 4 Jul,2019
¡Muchas gracias por su tiempo y comentarios!

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Madrid for hw weekend
Hotel is very nice, clean and not noisy. It is located on the outskirts of the town adjacent to the university.
Stayed 2 nights in May 2019
Response from Susana on 12 Jun,2019
Julie, thank you so much for your time and comments! We hope to see you back again!

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2019
Response from Susana on 10 Jun,2019
James, thank you very much for your time and great value you gave us. It helps us a lot to improve. Have a great day!

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
Property was clean with a peaceful and safe ambience. The property is not reachable by City transport, quite away from centre. It will take more than one hour to reach the property from centre and connectivity is not so good.
Stayed 1 night in May 2019
Response from Susana on 4 Jun,2019
Dear guest, thank you so much for your time and comments! You are right about our geolocation, we are outside Madrid, but there is public transport to go to downtown, although it is better to have a car as with car, we are very near many attractions. We hope to see you again to have a better experience!

8/10 Good

Margot

Liked: Staff & service
Just read my discription, important
Well it is word location , not easy to get . You wil understand when you get there. The room had word smell like someone smocked before theire and they deodorized . The real problem was when I took a shower . They water did not want to drain from thin base , good I find out in time otherwise the water will overflow on the floor . Second nightmare was the hot water was on timer or so . I just wash my hair and put soap on my body and when I try to rinse the warm water changed to cold . I did not rinse well , just get out of the shower . When they save the water and energy that way, it is shame on them . There are hitter in the room the nights are still cold was nice to have the hotter but weak me up at night because was making some noise . The service was very nice and friendly . I also eat breakfast there , it was really inexpensive and good quality . For 2.50 euros I got coffe , orange juice, toast with smocked salmon and some fruit . It was planty, super nice servers . That what make the place nice. I recommend the hotel but when you arrive check the shower which is super modern , but the problem with draining and hot water you will be not able take your shower . I was on rush , I did not have time to talk with the services there . Have Navigation to get there is very word area . I thing the restaurant running gastronomy school and they are learning that why is so cheap. They easily could charge 5 euros and still bill be good deal .
Stayed 1 night in Mar 2019
Response from Susana on 5 Apr,2019
Dear Margot, first of all thank you very much for your time and feedback! I assure you we have carefully read your comments and confirm you we are currently working on rooms and making some jobs to modernise them, but unfortunaltely it is not so quick we´d like to, but our guest comments help us a lot to improve our hotel school. We feel really happy and proud about your positive comments of the staff and the students and hope to see you back agian in a better room. Regards

10/10 Excellent

Fernando, Adjuntas, PR

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Impresed with the services and kindness of the staff and students.
Stayed 1 night in Oct 2018
Response from Susana- Responsable de Recepción y Reservas on 5 Nov,2018
Dear Fernando, thank you so much for your time and your feedback. I will inform the rest of the team about them adn for sure they will be really happy.

10/10 Excellent

Rui

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Big value for money
Big value for money ... really good to reach IFEMA and the airport with little traffic in the morning
Stayed 3 nights in Oct 2018
Response from Susana- Responsable de Recepción y Reservas on 23 Oct,2018
Thank you Rui for your time and your comments! We are happy to see that you have given us a 5 and will try to continue having those amazing feedbacks.

10/10 Excellent

Verified traveller

Stayed 3 nights in Oct 2018
Response from Susana on 16 Oct,2018
¡Muchas gracias por su tiempo y valoración! Gracias a estas valoraciones seguimos intentando mejorar día a día. Un saludo

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2018
Response from Susana- Responsable de Recepción y Reservas on 4 Oct,2018
¡Muchas gracias por su tiempo y valoración! Transmitiré a todo el equipo la excelente nota que nos ha proporcionado. Un saludo

6/10 Okay

Calvin

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2018
Response from Susana- Responsable de Recepción y Reservas on 25 Sept,2018
Gracias por su tiempo y valoración. Un saludo

10/10 Excellent

VASILE

Liked: Cleanliness, staff & service, property conditions & facilities
Muy bien
Stayed 1 night in May 2024

10/10 Excellent

Carlos

Stayed 1 night in Apr 2024

10/10 Excellent

Fernando

Business traveller
Liked: Staff & service, property conditions & facilities
Trato amable muy correcto. Chavales que están aprendiendo al ser un hotel escuela, ponen todo de su parte, y hacen muy bien su trabajo. Así da gusto. Yo seguiré repitiendo
Stayed 1 night in Apr 2024

10/10 Excellent

Fernando

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Personal muy atento y agradable. La habitación estaba muy limpia y recientemente reformada. Una zona muy tranquila a buen precio fuera del bullicio de Madrid.
Stayed 1 night in Apr 2024

10/10 Excellent

Manuel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Susana on 10 Apr,2024
Manuel, ¡muchas gracias por su tiempo y fantástica valoración! Nos encantará contar de nuevo con su visita.

8/10 Good

Jose Manuel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Susana on 10 Apr,2024
Muchas gracias José Manuel por su tiempo y valoración. Esperamos contar de nuevo con su visita.

8/10 Good

Nieves

Liked: Cleanliness, staff & service, property conditions & facilities
Me gusto El aparcamiento y no me gustó que no hay nada cerca ni dond
Stayed 1 night in Mar 2024

6/10 Okay

Francisco

Travelled with family
Disliked: Amenities, property conditions & facilities
Aunque limpio, cama comoda y bien de temperatura, es muy basico, sin servicios, ni siquiera de desayuno. Tienes que ir a una cafeteria cercana, que puede estar cerrada. Sin nevera o min ibar, Pocos enchufes cerca de la cama. Ventanas sin persianas, con estores. Se oye cualquier conversacion de otras habitaciones y pasillo. Bien solo para dormir. Puede costar entrar y salir de la bañera, muy alta. Custto de baño limpio, de moda de hace unas decadas. No se si repetiriamos.
Stayed 2 nights in Mar 2024

10/10 Excellent

JORGE LUIS

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Un auténtico oasis.
Stayed 1 night in Mar 2024
Response from Susana on 10 Apr,2024
Jorge Lujis, muchas gracias por su tiempo y su genial valoración. ¡Nos encanta que nos considere un oasis! Esperamos contar de nuevo con su visita.

10/10 Excellent

Sergio

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo ok. Buen servicio y precio
Stayed 1 night in Mar 2024

8/10 Good

PEDRO MIGUEL

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

FRANCISCO EUSEBIO

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Susana on 25 Feb,2024
Muchas gracias Francisco Eusebio por su tiempo y valoración. Esperamos poder contar con su visita de nuevo. Feliz dia

8/10 Good

Nieves

Liked: Cleanliness, staff & service
Mi estancia a sido de una noche todo muy limpio y comodo.
Stayed 1 night in Feb 2024

10/10 Excellent

Jorge

Stayed 1 night in Feb 2024

8/10 Good

Jesús

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Su único fallo es la ubicación casi en mitad de la nada, por todo lo demás está muy bien.
Stayed 1 night in Feb 2024

4/10 Poor

Laco

Liked: Property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Susana on 25 Feb,2024
Laco, lamentamos que nuestro Hotel Escuela no haya sido de su agrado, aunque no sabemos qué no le ha gustado. Los comentarios ayudan a mejorar la calidad y el servicio.

8/10 Good

Lourenco

Liked: Cleanliness, staff & service, amenities
Clean rooms, clean bathroom No noise No wifi in room i was in (last room of corridor )
Stayed 1 night in Jan 2024

10/10 Excellent

Vanesa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy bien atendida. Totalmente recomendable.
Stayed 1 night in Jan 2024

10/10 Excellent

Marco Antonio

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Domingo

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Gianfranco

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

JAVIER

Liked: Cleanliness, staff & service
Ok
Stayed 1 night in Dec 2023
Response from Susana on 13 Dec,2023
Muchas gracias Javier por tu amabilidad dejandonesta reseña tan postiva. Esperamos contar de nuevo con tu visita.

10/10 Excellent

María José

Stayed 1 night in Dec 2023
Response from Susana on 13 Dec,2023
Maria José, ¡muchas gracias por su tiempo y fantástica valoración! Le esperamos de nuevo nuevo por nuestro establecimiento. Feliz dia

10/10 Excellent

Alejandro

Stayed 1 night in Nov 2023

6/10 Okay

Juan Antonio

Stayed 2 nights in Nov 2023

6/10 Okay

Fernando

Liked: Cleanliness, staff & service
Esta Lejos y sin servicio de bar
Stayed 1 night in Nov 2023

10/10 Excellent

Ricardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente Hospedaje
Grandioso el Hotel
Stayed 1 night in Oct 2023
Response from Susana on 12 Nov,2023
Muchas gracias Ricardo por la fantástica valoración y comentario. Le deseamos un feliz dia

10/10 Excellent

Ricardo

Stayed 1 night in Nov 2023
Response from Susana on 12 Nov,2023
Ricardo, le agradecemos su confianza y tiempo para valorar nosotros. Por supuesto, esperamos contar de nuevo con su vsiita. Feliz dia

8/10 Good

Simone Laghi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Isolado
Hotel fica dentro do campus universitário. É afastado de lojas e serviços. O Restaursnte do hotel não estava funcionando (alunos não estavam em atividade) . Quarto muito limpo e renovado, mas pequeno, sem local para deixar bagagens. Hotel tem dependências que necessita de renovação. Necessário estar com carro, transporte de ônibus em função da universidade.
Stayed 1 night in Nov 2023

8/10 Good

Eliasith

Stayed 1 night in Oct 2023