Dear Leigh, Thank you for choosing us!I am glad to hear that the team lived up to your expectations and that both the service and the hotel facilities were to your liking. Leigh, I hope you will choose us again and we look forward to welcoming you back again.Best regards, Alejandra MoralesExperience Manager

Thanks Juan Manuel for your kind feedback.Best regardsMaría Santos

Un millón de gracias Sofia por su amabilidad.Un afectuoso saludo.María Santos

Ha sido un placer recibirle Jose.Un afectuoso saludo de todo el equipo.María Santos

Thanks Lisa for your kind feedback.Best regardsMaría Santos

Thanks Loretta for sharing your opinion.Best regards.María Santos

Nice to met you Luis.Kindest regardsMaría SantosHostMaría Santos

Gracias Isaac por valorar su paso por ICON Casona 1900. Lamento que su estancia no haya alcanzado sus expectativas.Muchas gracias por su amabilidad.Un saludoMaría Santos

Dear Antonio, Thank you for choosing us and for taking your time to tell us how was your stay.I am glad to hear it. We hope you will choose us again in your next visits to Madrid. Best regardsAlejandra MoralesExperience Manager

Dear Rodirgo, thanks for your feedback.Kindest regardsMaría Santos

Dear Gina, Thank you very much for choosing us to enjoy your stay and for letting us know your opinion about it. I am glad to know that we lived up to your expectations, we strive every day to make your stay as pleasant as possible.Gina, we hope you will choose us again in the future as we look forward to welcoming you back.Best regardsAlejandra MoralesExperience Manager

Dear E, Thank you for taking your time to tell us how was your stay in our hotel.I am sorry to hear that your stay with us was not to your liking. I am glad to hear that you were able to enjoy yourself, as much as possible in the room. All our rooms are soundproofed and I apologize for any inconvenience you may have experienced. On the other hand, our breakfast buffet has fresh products, a la carte options, pastries... I am sorry you did not like it. I really hope that in your next visits you will give us another opportunity, as we will do our best to make your stay as personalized as possible.Best regardsAlejandra MoralesExperience ManagerICON Casona 1900****

Gracias Gina!Ha sido un placer recibirle.Un afectuoso saludo.María Santos

Dear Gina, Thank you for sharing your great review We are delighted you enjoyed your stay at Icon Casona 1900 as wel as, our staff have given you a nice experince. We hope to se you soon. Sincerely, Maria Garcia Host Icon Casona 1900

Dear Nicolas, Thank you for sharing your great review. We are very happy you enjoyed your stay at Icon Casona 1900 and we hope to see you soon, Sincerely, Maria Garcia Host Icon Casona 1900

Estimado huésped, Gracias por elegir Icon Casona 1900 para su visita a Madrid, y gracias por el tiempo empleado en compartir su opinión, para nosotros es muy importante .Nos hace muy felices saber que ha disfrutado de nuestro hotel y estaremos encantados de recibirles de nuevo. Reciba un cordial, saludo de todo el equipo de Icon Casona 1900.Atentamente, María García HostIcon Casona 1900

Estimad huésped, Gracias por elegir Icon Casona 1900 para su visita a Madrid, y gracias por el tiempo empleado en compartir su opinión, para nosotros es muy importante .Nos hace muy felices saber que ha disfrutado de nuestro hotel y estaremos encantados de recibirles de nuevo. Reciba un cordial, saludo de todo el equipo de Icon Casona 1900.Atentamente, María García HostIcon Casona 1900

Dear Alejandro, Thank you for choosing us and for taking your time to tell us your opinion. We are delighted that you liked your stay with us. Our location is one of our strong points as we are in the best neighbourhood of Madrid. We hope you choose us again in your next visits to our city. Best regardsAlejandra MoralesExperience Manager ICON Casona 1900****

Dear Antonio, Thank you for trusting in us and for taking your time to tell us how was your stay in our hotel. We are very glad that it was perfect and that you liked everything.We hope you will choose us again in your future visits to Madrid. Sincerely, Alejandra MoralesExperience Manager

Estimada Silvia, Muchas gracias por su hacernos llegar su valoración de la estancia en nuestro hotel. Nos alegra saber que cumplimos sus expectativas y esperamos que vuelva a elegirnos en el futuro. Reciba un cordial saludoAlejandra MoralesExperience Manager ICON Casona 1900

Estimado Guido, Muchas gracias por compartir su opinión, para nosotros es muy importante y nos alegra saber que disfrutó de su estancia. Esperamos darle la bienvenida de nuevo muy pronto en Icon Casona 1900. Atentamente, María Garcia HostIcon Casona 1900

Dear Juna Manuel, Thank you for your freat review, we re delighted you enjoyed your stay at Icon Casona 1900. We hope to see you soon! Sincerely, María García Experiencie ManagerIcon Casona 1900

Dear Gabriel, Thank you for sharing your reivew. We are delighted you enjoyed your stay at Icon Casona 1900 and our services and facilities met your expectations, as well as , our great location, in the heart of Salamanca distric met your expectations. We hope to see you soon. Sincerely, Maria Garcia Experience ManagerIcon Casona 1900

Dear Bianca, Thank you for sharing your review,its very important for us and we are happy the room liked you. Our staff is always available to give the best recomendations about the city, we regret if we couldt meet your expectation in this occasion. We hope to see you soon. Sincerely, Maria Garcia Expeirence ManagerIcon Casona 1900

Dear Montserrat, Thank you for sharing your great review, for us its very important and we are very happy you enjoyed your stay , service , facilites, location as wel as our staff given you a nice experience. we hope to see you soon again. Sincerely, Maria Garcia Experience Manager Icon Casona 1900

Dear Eli, Thank you for your great review. We are very happy you enjoyed your stay and our hotel met all your expectations. We are very happy to be your favorite Madrid hotel. Greetings from Icon Casona 1900 team and hope to see you soon!Sincerley, María García HernándezExperience Manager Icon Casona 1900

Estimado Perdomo, Muchas Gracias por sus valoraciones y amabilísimos comentarios acerca de nuestro hotel tras su reciente estancia. No alegra saber que su experiencia con nosotros fue enteramente positiva y que su deseo es el de volver en sus próximas visitas a la ciudad de Madrid . Esperando poder volver a darle, de nuevo, la Bienvenida, le enviamos un cordial saludo, Felipe Morales, Host- Director, ICON CASONA 1900

Estimada Elizabeth, Gracias por su opinión. Nos alegra saber que ha disfrutado de su estancia en Icon Casona 1900.Atentamente, Maria GarciaExperience ManagerIcon Casona 1900

Estimado Joe, Gracias por compartir su opinión, para nosotros es muy importnte y estmos felces de saber que ha disfrutado de su estancia en ICON Casona 1900.Atentamente, Maria GarciaExperience ManagerIcon Casona 1900

Dear Humberto, Thank you for your great review. We are very happy you enjoyed you stay at Icon Casona 1900 and we hope to see you soon. Sincerley, María García Experience Manager Icon Casona 1900

Dear Claudia, Thank you so much for your great review, we are very happy you enjoyed your stay at Icon Casona 1900 as well as our serivices and facilities met all your expectation. We are deligthed to have given you a great experience and it will be a pleasure see you soon again. Sincerley, María García Experience MangerIcon Casona 1900

Dear Eduardo, We are very pleased to know that you enjoyed your stay at ICON Casona 1900 Hotel. We truly appreciate your positive comments regarding our hotel, staff and services. We will keep working our utmost to keep surprising our guests and make their stay memorable. Looking forward to welcoming you again soon. Kind regards, Felipe Morales, Host - Hotel General Manager, ICON CASONA 1900

Dear Cynthia, Thank you for you great review we are very happy you enjoyed your stay at Icon Casona 1900 Hotel. We hope to see you soon.Sincerely, María GarcíaExperience ManagerIcon Casona 1900

Dear Erika, Thank you for sharing your great review, we are cery happy you enjoyed your stay in Icon Casona 1900 and we hope to see you soon. Sincerely, María García Experience Manager Icon Casona 1900

Dear guest, Thank you for your review. We are happy you enjoyed your stay in Icon Casona 1900 and we hope to see you soon. Sincerely, María García Experience ManagerIcon Casona 1900

Dear Andres, Thank you very much for taking the time to share your comments after your recent stay at our porperty. As Hotel Manager, I am sorry, seeing your evaluations and comments, that your experience and stay with us has had such a negative result and far from our daily objective, which is none other than making our Guests feel comfortable, well cared for and their stays are as pleasant as possible. I can appreciate that your negative evaluations that lead you to give such a low general evaluation to our Hotel and services are focused on the terrible attention received by our Housekeeping area, and especially from the lady that you comment and inform us about. For this reason, the first thing I want is to present my most sincere apologies to you upon seeing the posture and bad behavior carried out by said person, and to whom, from here I inform you, has been called by this management in order to take internal disciplinary measures. timely. I do not want to stop informing you that, as is obvious, before sending you this response on my part to your kind suggestions and evaluations, I have asked for explanations about the development of your stay with us. I am extremely sorry for all the inconvenience caused. Said attitude of the aforementioned worker is very far from our own established procedures, protocols and quality standards. Thanking you, however, for your trust placed in our hotels, and knowing that it will be difficult to re-deposit it in us and thus be able to finally offer you an experience and stay as all our Guests deserve, I remain at your entire disposal for any clarification in this regard. , and I only hope that one day I can welcome you again and speak with you personally to directly present my sincere apologies. Kind regards, Felipe Morales Host - Hotel General Manager ICON CASONA 1900

Dear Moises, Thank you so much for sharing your review. We are very happy you enjoyed yuor stay and our exclusive location , in the heart of Salamanca district like you as well as our staff given you a wow experience. For us is a pleasure to be your favorite hotel in Madrid. We hope to see you soon again. Sincerely, Maria Garcia Experence Manager Icon Casona 1900

Dear Humberto, Thank you for your wonderfull review! We are delighted you enjoyed your stay and all our services and facilities liked you. We are very proud to be your favorite hotel in Madrid! We hope to see you soon again. Sincerely, Maria Garcia Experience Manager Icon Casona 1900

Dear Claudia, Thank you for your great review. We are very happy your enjoyed your stay and, our exclusive location in the heart of Salmanca district.We appreciate your kinds words about the assintance of our staff. We hope to see you soon again! Sincelrey, Maria Garcia Experience Manager Icon Casona 1900

Dear Gebran, Thank you very much for taking your time to review your experience at ICON Casona 1900 Hotel. We are very glad that you enjoyed your trip to Madrid. It is great to know for us you appreciated our installations, services and our Ambassadors´s hospitality. Thank you for your great review !! Looking forward to welcoming you back in a near future, Kind regards, Adrián Urquiza- Guest Service Icon Casona 1900

Dear Gebran , Thank you very much for having chosen our ICON Casona 1900 hotel for your recent stay in Madrid and for your nice review and comments. We are delighted you enjoyed your stay in Icon Casona 1900 and we are pleased to read that you loved our staff assistance during your stay. Looking forward to welcoming you back again soon, Kind regards, Adrián Urquiza. Guest Service Icon Casona 1900-- hellocasona1900@iconhotels.com

Dear Kay, Thank you for sharing your great review. We are very happy you enjoyed your stay in Icon Casona 1900 and we hope to see you soon again. Sincerely, María García Experiene Manager Icon Casona 1900

Estimado Gonzalo, Muchas gracias por compartir su opinión, para nosotros es muy importante y estamos felices de saber que le hemos brindado una gran experiencia en Icon Casona 1900. Atentamente, María García Experience Manager Icon Casona 1900

Dear Eli, Thank you for your great review. We are delighted you enjoyed your stay in Icon Casona 1900 and we hope to see you soon. Sincerely, María García Experience Manager Icon Casona 1900

Dear María, Thank you so much for sharing your great review. We are very happy you enjoyed your stay in Icon Casona 1900. Our staff appreciate your wonderfull words and we are looking forward to see you again soon! Sincerely, Adrián Urquiza-Guest Service ICON Casona 1900

Dear Giancarlo, Thank you for your great review. We are happy you enjoyed your stay in Icon Casona and we hope to see you soon again. Sincerely, Adrián Urquiza-Guest Service ICON Casona 1900

Dear Bisila, Thank you so much for your great review! We are very happy and very proud to be your home in Madrid. See you soon! Sincerely, María García Experience Manager Icon Casona 1900

Dear Ximena, Thahnk you fro sharing your review! We are very happy your stay in Icon Casona 1900 was a nice experience. We hope to see you soon again! Sincerely, Maria Garcia Experiencie Manager Icon Casona 1900