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Reviews of Negresco Gran Vía

2 out of 5
Negresco Gran Vía
Calle de Mesonero Romanos, 12, Madrid, MADRID

Reviews

8.4

Very good

Rating 10 - Excellent. 74 out of 155 reviews" "
Rating 8 - Good. 48 out of 155 reviews" "
Rating 6 - Okay. 19 out of 155 reviews" "
Rating 4 - Poor. 11 out of 155 reviews" "
Rating 2 - Terrible. 3 out of 155 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Vahy W

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very nice helpful and location great off Gran Via
Stayed 6 nights in Dec 2023

10/10 Excellent

ELDA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

8/10 Good

Craig

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023

6/10 Okay

Nathan

Liked: Staff & service
Stayed 2 nights in Oct 2023

8/10 Good

vitaly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2023

4/10 Poor

Katherine

Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
I liked the location. However, I do not think the price for this hotel reflects the conditions in which it is nor the quality of the rooms they offer.
Stayed 2 nights in Oct 2023

8/10 Good

Serena

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very helpful and gave good suggestions. Less than half a block from Gran Via a major street. A bit of a walk to art galleries but bus 001 takes you there for free. Walk out of the hotel and a taxi is more or less there for you. Hit and miss restaurant across the street. Major shopping a block away in either direction. Elevator but a few stairs to get to it. Coffee machine in the lobby.
Stayed 3 nights in Sep 2023

4/10 Poor

Negin

Disliked: Staff & service, property conditions & facilities, room comfort
No water in the room. No ice. Shower was broken. Tiny room. Old and scary elevator. Location was the only positive point for this hotel.
Broken shower head
Stayed 2 nights in Sep 2023

10/10 Excellent

Rudolph

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location in the center of Madrid.
Stayed 1 night in Sep 2023

10/10 Excellent

Carmen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location.
Stayed 1 night in Sep 2023

10/10 Excellent

JUAN, GUADALAJARA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic location! Safe, clean. Great staff, friendly, kind, and very responsive! I loved this place and will turn into my first option when returning to Madrid downtown.
Stayed 2 nights in Jul 2023

6/10 Okay

Maria

Travelled with family
Liked: Cleanliness, staff & service
The hotel is clean and strategically located, but there are a few steps to get to the elevator. There is no ramp, making it difficult for suitcases. It is not ADA compliant. Also, even with three sets of curtains, there was a lot of light coming into the room at night.
Stayed 2 nights in Jun 2023

10/10 Excellent

ARIE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

10/10 Excellent

Omarf

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay
Stayed 2 nights in May 2023

10/10 Excellent

Arturo, Tampa

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great location excellent customer service
Stayed 2 nights in May 2023

8/10 Good

Silvana Mollame

Liked: Cleanliness, staff & service, property conditions & facilities
Great little boutique hotel in a convenient central location. Nice staff …., clean property and rooms.
Stayed 2 nights in May 2023

10/10 Excellent

Alejandro

Liked: Cleanliness, staff & service, property conditions & facilities
Best location for shopping and walking right in the heart of Madrid, and great price!
Stayed 1 night in May 2023

10/10 Excellent

Neolani

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Enrique es el mejor host que me e topado hasta ahora. Amable, atento a todo detalle. Neolani Rios

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2023

6/10 Okay

Andres

Liked: Cleanliness, staff & service
Hotel is very basic. Staff very friendly and helpful.
Stayed 3 nights in Apr 2023

8/10 Good

Kenneth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All you need for stay
Stayed 2 nights in Apr 2023

8/10 Good

Raul

Travelled with partner
Liked: Cleanliness, staff & service
Excellent location, basic but enough
Stayed 3 nights in Apr 2023

6/10 Okay

John

Travelled with partner
Liked: Staff & service
Great location but room was very small with no luxuries, no outlook and was next to a noisy lift. The hotel had no facilities, just a small reception area
Stayed 2 nights in Apr 2023

8/10 Good

ELIE, wareham

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location
Stayed 1 night in Apr 2023

6/10 Okay

Mark, Colorado Springs

Travelled with partner
Liked: Cleanliness, property conditions & facilities
The A/C didn’t work. We asked both nights at the front desk for someone to fix it and they said they would but never did. But the location was excellent and the room was comfortable.
Stayed 2 nights in Apr 2023

8/10 Good

William

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a great location
Stayed 3 nights in Apr 2023

10/10 Excellent

Luisa

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and hotel. The only thing you can hear everything from the rooms next to you, so can be noisy sometimes.
Stayed 4 nights in Apr 2023

10/10 Excellent

Jenna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Clean rooms with refrigerator and tea kettle.
Stayed 2 nights in Apr 2023

8/10 Good

Samantha

Stayed 2 nights in Mar 2023

8/10 Good

Samantha

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location, close to everything
Stayed 1 night in Apr 2023

10/10 Excellent

JUAN

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Right in the center of Madrid, when it is necesary for business meetings and can reach any site of the city fast in metro. Rooms are confortables and very clean.
Stayed 2 nights in Mar 2023
Response from Equipo Negresco on 26 Mar,2023
Estimado Juan,Muchísimas gracias por su comentario y su magnífica puntuación. Nos encanta saber que han disfrutado de la experiencia de alojarse en Hostal Madrid. Gracias por destacar nuestra céntrica localización y la atención recibida por parte del equipo.Saludos,

8/10 Good

Daniel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 2 nights in Feb 2023
Response from Equipo Negresco on 26 Mar,2023
Estimado Daniel,Muchísimas gracias por su comentario y su magnífica puntuación. Nos encanta saber que han disfrutado de la experiencia de alojarse en Hostal Negresco. Gracias por destacar nuestra céntrica localización y la atención recibida por parte del equipo.

10/10 Excellent

Alejandro

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was good, the location. Of the hotel is pretty good, just to mention that in the room we stayed you could hear that upper floor/room, and lack of hot water

10/10 Excellent

Ranjan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2022
Response from Equipo Negresco on 16 Nov,2022
Querido Ranjan, gracias por su comentario, esperamos que nos pueda visitar en el futuro. Estaremos más que encantados de recibirle. Atentamente,

10/10 Excellent

Eduardo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Like everything Location, staff, room, I will come back
Stayed 1 night in Oct 2022
Response from Equipo Negresco on 19 Oct,2022
Querido Eduardo , gracias por elegirnos para su estancia en Madrid y por su valoración tan detallada de la misma, seguramente muy útil para otras personas que están pensando reservar con nosotros :) Un cordial saludo,

10/10 Excellent

Mariano

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location is great, price too staff is excellent
Great price, great location, nothing fancy, but clean and great staff.
Stayed 2 nights in Aug 2022
Response from Equipo Negresco on 21 Sept,2022
Estimado Mariano, gracias por dedicar unos minutos a compartir su experiencia con nosotros. Nos alegra saber que disfruto su estancia y esperamos poder recibirle en otra ocasión. Un saludo

8/10 Good

Rod

Travelled with group
Liked: Staff & service, property conditions & facilities, room comfort
The rooms are basic but totally fine. The hotel was priced well in a great location. I would stay there again in the future.
Stayed 3 nights in Feb 2020
Response from Front Desk Dpto on 2 Mar,2020
Dear Rod, First of all, we wanted to thank you for your time in sharing with us all your experience in our hotel and with other users. We are glad to know that we serve you as you deserve and your stay has been as pleasant as possible. We hope to have the opportunity to receive you again for our hotel, we will be happy to assist you. Greetings from Madrid, Front Desk Dpto.

10/10 Excellent

Ana Laborde

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2020
Response from Negresco Gran Via on 10 Feb,2020
Estimada Ana, En primer lugar queríamos agradecerle el tiempo destinado en compartir su experiencia con nosotros y con el resto de usuarios. Nos alegra saber que ha podido disfrutar de su estancia en nuestro hotel. Esperamos tener la oportunidad de recibirle nuevamente, estaremos encantados. Un saludo, Dpto. Recepción

4/10 Poor

Verified traveller

Stayed 3 nights in Nov 2019
Response from Front Desk Dpto. on 24 Nov,2019
Dear Guest, First of all we wanted to thank you for the desired time to share both with us and with other users. We feel the inconvenience caused during your stay, we are working to improve the hotel facilities. We hope to have the opportunity to receive you again for our hotel, we will be happy to assist you. Greetings from Madrid, Front Desk Dpto.

6/10 Okay

Juan

Travelled with group
Liked: Staff & service, room comfort
Disliked: Cleanliness
Stayed 2 nights in Nov 2019
Response from Front Desk Dpto. on 14 Nov,2019
Dear Juan, First of all we wanted to thank you for the time spent sharing both with us and with other users. We hope to have the opportunity to receive you again for our hotel, we will be happy to assist you. Greetings from Madrid, Front Desk Dpto.

8/10 Good

Scott

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Front desk staff were GREAT. Location was very good. The room was small a bit dated.
Stayed 2 nights in Oct 2019
Response from Front Desk Dpto. on 6 Nov,2019
Dear Scott, First that all thank you so much for share your experience with us and with the rest of user. It's a pleasure for us to know that your experience was comfortable. Best Regards from Madrid, Front Desk Dpto.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just perfect location, clean and comfortable. Good size room.
Stayed 2 nights in Oct 2019
Response from Front Desk Dpto on 14 Oct,2019
Dear Guest, First of all we thank you for your opinion and share it with other users. We are glad that you are comfortable and that we always serve you as you deserve. Greetings from Madrid, Front Desk Dpto

8/10 Good

Alfred

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Receptionist Daniel is very helpful. Location is nice and walking distance to all main spots.
Stayed 4 nights in Sep 2019
Response from Front Desk Dpto on 13 Oct,2019
Dear Alfred, First of all we thank you for your opinion and share it with other users. We are glad that you are comfortable and that we always serve you as you deserve. Greetings from Madrid, Front Desk Dpto

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Value
Great central Location
Stayed 1 night in Sep 2019
Response from Front Desk on 12 Sept,2019
Dear Guest, First of all we wanted to thank you for the time spent to share your experience with us. We hope that your stay with us has been as pleasant as possible and return to our hotel, we will be happy to assist you. Best regards from Madrid

6/10 Okay

Caleb

Liked: Cleanliness, staff & service
Disliked: Room comfort
10/10 Walk Score 5/10 Comfort
Walk Score 10/10 you can access just about anywhere in Centro within minutes. Also very close to two different metro stations. There is a free ‘express breakfast’ with a muffin fruit and an espresso you can grab on your way out. However if you’re not a fan of quirky hotels, this would not be the spot for you. It is a bit thrown together. I stayed in two rooms for a total of three nights. The first did not have a safe, and the second had a terribly placed toilet which was impossible to use in a normal position, and the air conditioning didn’t work. I wouldn’t pay more than 75$ a night to stay. It was just not comfortable enough for 3 nights. Would be a good location for a night if you just need a place to crash in Centro
Stayed 3 nights in Jul 2019
Response from Front Desk Dpto. on 29 Jul,2019
Dear Caleb, First of all we wanted to thank you for the time spent in contacting us. All of the comments of our guest are very important for us for improve all of our services day per day. We feel that your stay has not been as comfortable as possible. As for the safes the rooms of our hotel have a safe so that customers can store their most personal items as well as important ones and all rooms have both air conditioning and heating. If they had any problem with the air conditioning, they could have indicated it to us and we could help them solve the problem without any problem. Best Regards from Madrid, Front Desk Dpto.

4/10 Poor

Verified traveller

Stayed 1 night in Jun 2019
Response from Recepción on 29 Jun,2019
Querido Anónimo, Gracias por compartir con nosotros su experiencia. Esperamos que su experiencia haya sido lo más agradable posible. Saludos, Dpto. Recepción.

10/10 Excellent

AvaMarshall, Barbados

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is excellent, the staff us friendly and helpful, the rooms are comfortable. I personally would have liked another pillow, besides that I was happy with everything!
Stayed 2 nights in Jun 2019
Response from Front Desk Dpto. on 12 Jun,2019
Dear AvaMarshall, First that all thank you so much for share your experience with us. All of the commets of our guest are very important for us for improve all of our services day per day. We hope that you will come back to the hotel. Greetings from Madrid, Front Desk Dpto.

10/10 Excellent

Jim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2019
Response from Front Desk Dpto. on 9 Jun,2019
Dear Jim, First that all thank you so much for share your experience with us. All of the commets of our guest are very important for us. This commets help us to improve all of our services day by day. We hope that you come back to our hotel. Greetings from Madrid, Front Desk Dpto.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 11 nights in Apr 2019
Response from Front Desk Dpto. on 1 May,2019
Estimado Cliente, Muchas gracias por puntuar su experiencia en nuestro hotel. Es un verdadero placer poder recibir valoraciones tan positivas como la de usted. Esperamos poder recibirle nuevamente por nuestro hotel. Saludos desde Madrid, Dpto. Recepción

10/10 Excellent

Pamela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El personal fue excelente, amables
Stayed 2 nights in May 2024