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Reviews of JA Enchanted Waterfront Seychelles

5 out of 5
JA Enchanted Waterfront Seychelles
Roche Caiman Waterfront, Mahé Island

Reviews

8.6

Excellent

Rating 10 - Excellent. 19 out of 30 reviews" "
Rating 8 - Good. 6 out of 30 reviews" "
Rating 6 - Okay. 2 out of 30 reviews" "
Rating 4 - Poor. 1 out of 30 reviews" "
Rating 2 - Terrible. 2 out of 30 reviews" "

9.8/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

9.6/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

8/10 Good

Helen

Travelled with partner
Liked: Cleanliness, staff & service
comfortable stay....great location...close to the airport
Stayed 1 night in Apr 2024

10/10 Excellent

Jonathan

Stayed 1 night in Oct 2023
Response from Burak on 31 Oct,2023
Dear Jonathan,Thank you kindly for your review of our HotelWe do hope to have the pleasure of welcoming you back in the future.Kind regards,Burak AydinGeneral Manager

2/10 Terrible

Leilah

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Deceitful practice of charging for breakfast
The hotel was nice. They were supposed to provide us with a boxed breakfast because their kitchen was only open from 0800 to 1000 and our flight was at 0930. We unfortunately had to miss the hot breakfast. We were promised a boxed breakfast and when we went to the front desk that morning the reception person told us that they forgot to pack our lunch. He refused to refund the portion for the breakfast. We were repeatedly told by Moses that we would have a breakfast ready. And there wasn’t. Nothing was open at the airport and therefore we haven’t eaten. My husband is diabetic and needed some fruit to start the day off. This was unacceptable. We booked this hotel because it offered breakfast included and it wasn’t.
Stayed 1 night in Sep 2023
Response from Burak on 31 Oct,2023
Dear Leilah,We regret not having met your expectations and our poor delivery of promised service. We apologize for this and do hope to have the opportunity of being able host you again in the future.Kind regards,Burak AydinGeneral Manager

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Modern, large well appointed room with comfortable bed and pillows ensuing a great nights sleep. Big bathroom with large walk-in rainforest, tiled shower. Friendly, welcoming staff. Conveniently located. Loved our stay.
Stayed 1 night in Jun 2023
Response from Burak on 12 Jul,2023
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Burak Aydin General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay in the Seychelles
The hotel was beautiful! Everyone was so nice and accommodating, and made our stay special and memorable! A special thank you to Tania and Moses, who were both so wonderful !! I highly recommend this hotel!!
Stayed 2 nights in Apr 2023

2/10 Terrible

Alexandra

Stayed 5 nights in Apr 2023

8/10 Good

Lynn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet, comfortable and well located
Great location, loved the room 3. Staff was excellent, helpful and accommodating, especially the welcome desk. Wish we would have had time to experience your island resort amenities. Reason for 4 instead of 5 was the slow breakfast. While very good tasting, it took an hour or more to complete causing us to twice be late to engagements. We went earlier the next day knowing it was slow but it was even slower still causing us to be late for our tour.
Stayed 2 nights in Feb 2023

10/10 Excellent

Frederico, Montréal

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very kind service
Stayed 1 night in Jan 2023
Response from Burak on 19 Jan,2023
Dear Frederico,Thank you for your sharing your comments about your stay on Expedia. We are delighted to see how much you enjoyed your vacation with us and look forward to welcoming you back in the near future.Kind regards,Burak AydinGeneral Manager

10/10 Excellent

Evan

Liked: Cleanliness, amenities, property conditions & facilities
I had a great one night stay at JA Enchanted Waterfront. Coming from the ferry, late check-in was no problem. I had a late flight the following day and was able to keep my luggage on-site while going out for the day which was very much appreciated. The room was spacious, clean, and modern. Breakfast was superb. Beach area is small but is private, quiet, and has a very nice view. Staff were fantastic. Eden Island is walkable (I went later in the evening), but the pathway is not well lit after dark, so taxi may be the better option at that point. Would stay again and would recommend to anyone.
Response from Burak on 19 Jan,2023
Dear Evan,Thank you for your sharing your comments about your stay on Expedia. We are delighted to see how much you enjoyed your vacation with us and look forward to welcoming you back in the near future.Kind regards,Burak AydinGeneral Manager

10/10 Excellent

Laura S.

Liked: Cleanliness, room comfort
Stayed 1 night in Nov 2022
Response from Burak on 19 Jan,2023
Dear Laura S.,Thank you for your sharing your comments about your stay on Expedia. We are delighted to see how much you enjoyed your vacation with us and look forward to welcoming you back in the near future.Kind regards,Burak AydinGeneral Manager

10/10 Excellent

hussam

Liked: Cleanliness, room comfort
all was perfect
Stayed 1 night in Nov 2022
Response from Burak on 19 Jan,2023
Dear Hussam,Thank you for your sharing your comments about your stay on Expedia. We are delighted to see how much you enjoyed your vacation with us and look forward to welcoming you back in the near future.Kind regards,Burak AydinGeneral Manager

10/10 Excellent

Andrew, Houston

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Great quaint place to stay. Would absolutely recommend.
Stayed 1 night in Oct 2022

10/10 Excellent

michael

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Wanted an early check in and they were very good about it. Place is beautiful, close to Eden island but not as expensive
Stayed 1 night in Feb 2022
Response from Burak on 1 Mar,2022
Dear Michael, We are so glad you enjoyed your stay with us and hope to welcome you back soon. Thank you, Burak Aydin General Manager

6/10 Okay

Mohamed

Liked: Cleanliness
Stayed 1 night in Nov 2021
Response from Burak on 2 Dec,2021
Dear Guest, Greetings from JA Enchanted Waterfront. Thank you very much for having selected our resort as your most recent vacation destination and furthermore for sharing your experience online. We understand that we have fallen short of your expectations by your less than average score. We would like to know in more detail from you so we can focus on these areas to improve our service and product. You may contact us on experience.eir@jaresorts.com Thank you again for your most valuable feedback . Kind regards, Burak Aydin General Manager

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The property is brand new and beautiful! Thanks Bennie and the whole team for the help and warm welcome
Stayed 2 nights in Jul 2021
Response from Benny on 15 Sept,2021
Hi, Thank you so much. Best regards, Benny

10/10 Excellent

Bilal

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Struttura nuova, arredata bene, pulita e il personale è molto professionale. Tutto in una struttura piccola con una bellissima vista mare.
Stayed 3 nights in Mar 2024

4/10 Poor

Josef

Stayed 1 night in Jan 2024

10/10 Excellent

ALEXANDER

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

8/10 Good

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Burak on 2 Oct,2023
Hello,Thank you for your feedback and having selected our Hotel for your stay.Kind regards,Burak AydinGeneral Manager

10/10 Excellent

CARLOS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Burak Aydin on 16 Aug,2023
Dear Carlos,Thank you kindly for selecting our Resort as your most recent vacation destination and furthermore for rating your stay on Expedia. We are glad you enjoyed your stay and look forward to welcoming you back in the future.Kind regards,Burak AydinGeneral Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Une première nuit de rêve à Mahé
Extrêmement satisfait ! L'accueil était très agréable, chaleureux, personnel aux petits soins. La propreté est exemplaire, la présentation de l'hôtel est magnifique, le cadre pour une première nuit à Mahé comme dans un rêve! L'emplacement est calme, le petit déjeuner très complet, la chambre spacieuse et bien équipée. Peut-être le meilleur rapport qualité-prix de l'île ! Merci encore au personnel pour leur disponibilité et le soin apporté.
Stayed 1 night in Jun 2023
Response from Burak on 12 Jul,2023
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Burak Aydin General Manager

10/10 Excellent

Claudia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Für einen Kurzaufenthalt sehr zu empfehlen
Die Lodge besteht nur aus drei Zimmern und wird i. d. R. von Gästen für ein oder zwei Nächte gebucht, bevor sie mit dem Boot in das Island Resort (Schwesterhotel) gebracht werden bzw. Von dort zurückkommen. Das Zimmer war geräumig und gut eingerichtet. Der Service war super, das Personal ist überaus freundlich und das Frühstück sehr gut. Die ganze Anlage besteht nur aus dem Lodge-Haus und zwei angrenzenden Villen, die ebenfalls gemietet werden können. Am Pool gibt es nur zwei Liegen und zwei am Mini-Strand, der aber leider ungepflegt war. Wir haben hier die letzte Nacht vor unserem Heimflug verbracht. Da der Flieger erst abends ging, hätten wir den Tag am Pool verbringen können. Wir sind allerdings nochmal an den Beach gefahren und konnten dann abends zum Duschen ins Hotel zurückkommen, das war super. Außer beim Frühstück haben wir keine anderen Gäste in der Anlage gesehen. Das Hotel liegt praktisch gegenüber von Eden Island, wo es auch Restaurants etc. gibt. Nach Victoria kann man auch den Bus nehmen, man muss dafür allerdings ein paar Meter am Highway entlanglaufen (meistens Bürgersteig) oder sich ein Taxi rufen. Das Gleiche gilt für Eden Island (Fußweg von ca. 10-15 Minuten). Man sollte sich bewußt sein, dass sich das Hotel in der Hafengegend von Eden Island befindet und der Ausblick damit nicht der Schönste auf den Seychellen ist. Außerdem ist neben dem Hotel eine Hafen-Baustelle, die uns aber nicht gestört hat. Für uns war das Hotel für die letzte Nacht perfekt.
Stayed 1 night in Jun 2023
Response from Burak on 12 Jul,2023
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Burak Aydin General Manager

10/10 Excellent

Arnaud

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Séjour parfait !
Trés bon séjour au JA ENCHANTED. Le personnel est au petit soin pour vous et très aimable. Chambre spacieuse et très propre. De plus l'établissement est très calme. Petit-déjeuner excellent ! Rien à redire tout est était parfait.
Stayed 1 night in May 2023
Response from Burak on 12 Jul,2023
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Burak Aydin General Manager

8/10 Good

jean francois

10/10 Excellent

JUHYUNG

Liked: Cleanliness, room comfort
재방문의사 만땅!!
직원들이 매우 친절합니다!! 다시한번 더 가고싶네요! 친절한 직원들과 깨끗한 객실에 매우 만족합니다. 단지 객실 내 개미들이 종종보이는데 전혀 거슬리지는않습니다. 주차공간은 넉넉하나 주변에 특별한 시설이없어서 호캉스를 원하는것이 아니라면 차량을 랜트할것을 추천합니다. 친절한 응대에 감사합니다!
Stayed 4 nights in Nov 2022
Response from Burak on 19 Jan,2023
Dear Juhyung,Thank you for your sharing your comments about your stay on Expedia. We are delighted to see how much you enjoyed your vacation with us and look forward to welcoming you back in the near future.Kind regards,Burak AydinGeneral Manager

10/10 Excellent

DELOBEL

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Hotel très beau et propre
Stayed 1 night in Sep 2022
Response from Burak Aydin on 16 Sept,2022
Thank you very much for your review. We hope to welcome you back soon.

8/10 Good

Alexia

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Le plus apprécié : chambre propre et moderne Le moins : attente un peu longue pour le petit déjeuner
Stayed 1 night in Aug 2022
Response from Burak Aydin on 16 Sept,2022
Thank you very much for your review. We hope to welcome you back soon.

10/10 Excellent

Luc

Liked: Cleanliness, room comfort
Très bien
Très bel hôtel, très bon service, près de la marina, chambre grande et propre
Stayed 1 night in Jul 2022
Response from Burak Aydin on 16 Sept,2022
Thank you very much for your review. We hope to welcome you back soon.