Mahwah - Nanuet Holidays

Good place to stay. Staff nice and friendly.

My stay at Hotel Riu in Times Square was nothing short of fantastic! The location couldn't be better, situated right in the heart of the bustling Times Square and Restaurant Row. It's the perfect base for exploring the city, with easy access to numerous attractions, shops, and dining options. The staff at Hotel Riu were incredibly friendly and accommodating. From check-in to check-out, every interaction was pleasant, and they were always willing to assist with any request. Their warmth and professionalism added a personal touch to my experience. The rooms were well-appointed, spacious, and clean, providing a cozy retreat after a busy day in the city. The modern decor blended perfectly with the vibrant atmosphere outside. Service throughout the hotel was impeccable, with prompt responses to any needs and a welcoming ambiance that made me feel right at home. Overall, I highly recommend Hotel Riu for anyone looking to enjoy the energy of Times Square while experiencing top-notch hospitality. I would definitely stay there again during my next trip to NYC!

1. Beds squeak so bad - if you breathe the bed squeaks. 2. 5am - the trash truck or whomever start honking their horns ~ ALL MORNING LONG. There is no reprieve from this. 3. No WiFi 4. No laundry/washer available 5. We were never really sure when our room was going to be serviced. 75% it was, but yea… 6. Thin bathtowels 7 The TV has this weird subtitle thing that describes everything happening on the show your watching; there is no shutting this off. Not even worth watching. 8. The shower water is SO HOT it will burn ur skin. Please leave it on minimum for a barely acceptable shower. 9. Mattresses are very… broken in. 10. The convenience of the location was great but for the price, I probably could have went somewhere better. Lesson learned.

Pros: Bright room, well lit, ceiling fan, face soap bar, bottled water, free champagne, 4 elevators Cons: shower gel was empty, limited working space

Friendly staff, soft lighting is nice, A/C worked after calling for someone to fix it. Bed & pillows are fairly comfortable, very small rooms, the water pressure was just okay, our neighboring guests were quiet, but the doors slam throughout the night. Also, there was a gap between our room door when closed so a beam of light shined through which made it difficult to fall asleep. It was more affordable compared to other hotels in the area, so if that’s why you’re booking it- it’s a great choice.