Maiche Holiday Rentals

"Too my room was old burger"

"Longer trip and just happened on this hotel. It was amazing. Right on the water and close to the center of Neuchatel. Great rooftop bar, parking and great service. Would go back again for sure."

"Nice big room, good view of the lake, a little noisy, right on one of the main roads but easy to find. Close to train station and downtown."

"Absolutely stunning property, resort like, right next to the lake promenade, classic luxury style, will definitely return. "

"I really like how comfortableit is and how the kind the staff is. I always come Here when in town "

"Outstanding hotel just down the street from the beautiful lake. Walking distance from shops, eating, park. Will definitely stay here again. I extended our stay this time."

"Great location near the train station. Quiet street with little noise. Great views over the lake"

"Great front desk"

"The hotel is in a non-walkable area to the city center, the public transportation from this place is not frequent. When I arrived to my room, there was a worm in my room and I have to clean it by myself because there was no cleaning service at the hotel on Sunday night when I arrived. I ordered a burger, I received it without a meat inside. They offered me the meat after in a dish to add it. There was one receptionist girl doing everything because the was alone at the weekend, and she was so nice. When I talked to the manager regarding the room hygien and the worm inside my room. He refunded me a small amount around 40 euro after consulting the owners who were available at the hotel instead of refunding the whole amount, and he threatened me not to talk. He was rude, instead of saying sorry, he said I removed for you one night (which was not the case) and he said don't put anything online. I smiled for this poor guy. I am sure he is a new manager and he doesn't know how to deal with customers. In conclusion, it is my worst experience for an ibis hotel and one of my worst experience in all hotels that I have visited before in more than ten years of travel. I will not repeat it there, and I don't recommend it to anyone."