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Reviews of Elaf Al Salam Hotel

Elaf Al Salam Hotel
Reea Bakhsh, na, Makkah, Makkah Province

Reviews

6.6
Rating 10 - Excellent. 9 out of 50 reviews" "
Rating 8 - Good. 19 out of 50 reviews" "
Rating 6 - Okay. 7 out of 50 reviews" "
Rating 4 - Poor. 8 out of 50 reviews" "
Rating 2 - Terrible. 7 out of 50 reviews" "

6.8/10

Cleanliness

6.4/10

Staff & service

6.8/10

Amenities

7.0/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

10/10 Excellent

Verified traveller

Travelled with family, Business traveller
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The property was just not as clean as expected
Stayed 4 nights in May 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Shuttle bus and staff .............................
Stayed 1 night in Jan 2020

8/10 Good

AHMD

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good
very good
Stayed 2 nights in Dec 2019

8/10 Good

Noman

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel is good but its on the ramp
The hotel is on the ramp and its hard to walk to ajd from the hotel. They have shuttle which is good. Other drawback is that the hotel is 30 mins ride from Haram
Stayed 1 night in Nov 2019

2/10 Terrible

Abdulshakur

Stayed 6 nights in Sep 2019

4/10 Poor

Adel

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019

8/10 Good

Mohammed

Disliked: Cleanliness, staff & service
I will recommend for everyone
All was good , but abut the room service , they dont clean the room daily , shower douche was broken, toilet flash was broken
Stayed 4 nights in May 2019

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service
No good service the room service very bad they are not cleaning the room very dirty the towels very dirty you can call the room service they are not coming very rude
Stayed 5 nights in May 2019

6/10 Okay

Verified traveller

Travelled with family and small children
It's ok thank you reseptionest don't no the English he customer can't ask anything
Stayed 2 nights in Apr 2019

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
It was a good stay there. It is bit far from Haram nut shuttle is there and they drop and pick you near the clock tower. All mentioned things were available except kettle and hair dryer.
Stayed 1 night in Dec 2018

2/10 Terrible

pls don't book this hotel

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pls don't book this hotel
I will not come to this hotel again in my life isa...
Stayed 6 nights in Nov 2017

4/10 Poor

Furkan

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No Towels, but somebody else's jockey shorts
Honestly with so many similar options close by don't bother with this one. I rarely give a bad review but feel I have to when housekeeping hasnt bothered to clean and restock a room before a new guest arrives. The beds were made, but the pillow cases looked dirty. Was it just old sheets or had they just put back the dirty ones from the previous stay? Don't know. But one thing that is unarguable is that there were ZERO towels in the bathroom, and it took three attempts to get towels delivered. The guy who brought them also realised that the shift before hadn't bothered to restock toiletries along with the towels... Which was nice because when I got there there was only a solitary bar of soap. So no towels and no toiletries on arrival... But I'll tell you what was there: another bloke's jockey shorts! I'm serious. As I checked the towel rail behind the door in search of a towel, I saw black jockey branded boxer shorts.... I was disgusted. As was the guy who ultimately brought the towels... Who took a photo to show the hotel manager. Other things: despite setting the air conditioning on 16 degrees, the temperature never dropped elbow 26. And finally the shower did not run any hot water. You may argue that with the room temperature at 26, and 43 degrees outside, a cold shower would be just what the doctor ordered, but that's not the point, is it? Honestly if I wasn't there for just a day I'd have changed hotels. Disgusting.
Stayed 1 night in Jun 2017

2/10 Terrible

MUHAMMAD, Qatar

Disliked: Staff & service
Hotel Staff is Very rude and inexperienced
before you leave always take hotel confirmation its saudia never no they dont have system they reject expedia booking also

8/10 Good

Omar Baba

Liked: Cleanliness, staff & service, property conditions & facilities
Good service, Nice Breakfast
Good service throughout. Nice breakfast every morning. A bit of distance from Masjid AlHaram but luckily the Hotels provides free shuttle buses.

8/10 Good

Lasker

Liked: Staff & service, property conditions & facilities, room comfort
Shuttle bus to Haram was very helpful

8/10 Good

Khalid, South Windsor, United States of America

Liked: Cleanliness, property conditions & facilities, room comfort
Good
It was good hotel and very clean. Little difficulty for our taxi to locate this property. Shuttle service was good but could be improved during peak hours.

8/10 Good

SHUAIB QASIM, JEDDAH

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
More than expectation great
It was really hotel, I would love to suggest my friends and colleagues

8/10 Good

Waleed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location the cost and free bus to the al hur
Great location the cost and free bus to the al huram. Taxi was not expensive also. Friendly management if you are familiar with the language

6/10 Okay

mohamed diaa el dien, Cairo,egypt

Liked: Property conditions & facilities
Short stay day in elaf
Just ok for sleeping

6/10 Okay

Zubar Ahmed, Harrismith. South Africa

Liked: Cleanliness, property conditions & facilities
Umrah with family
Shower too small. Breakfast not as expected

4/10 Poor

Haris, Riyadh

Disliked: Staff & service, room comfort
All in all not a very great experience
Booked specifically a double room and got twin bed. Extremely Poor Breakfast not even a 1-star hotel breakfast. Extremely Poor Shuttle service

8/10 Good

Moataz

Liked: Property conditions & facilities

6/10 Okay

Verified traveller

Liked: Cleanliness
They need to improve their services more.
That was one day stay.

10/10 Excellent

Kamran, San Francisco, CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel for a very reasonable price
Great experience, very courteous staff. Their Shuttle takes you or bring from Haram any time of day or night. Wide variety of stuff in Breakfast. Neat and Clean rooms. Nice Bathroom There was no Microwave in the room though. That's the only negative for us.

6/10 Okay

yed, ishtiaq

Disliked: Cleanliness, staff & service
It's ok reg price little far fromarkrt
Hotel ainistration is loose no check if you ask for some thing than you have otherwise no automatic cleaning schedule If administration got stick and pick and drop to market every half hour And strictly follow the rules than this hotel is very good and rating can be near to excellent

10/10 Excellent

nahile

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 15 nights in Dec 2019

4/10 Poor

Hafed

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
ضعيف
الفندق لايوجد فيه خدمات انترنت ولا مطعم.
Stayed 3 nights in Jan 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Het was oke, niet slecht! Het was oke, niet slecht!
Stayed 3 nights in Nov 2019

4/10 Poor

Sumaia

Disliked: Cleanliness, staff & service
يحتاج الى اجتهاد
اقمت ٥ ليالي في الفندق بالصوره مكتوب سرير مزدوج بالواقع لايوجد لديهم سرير مزدوج خمس ايام لم يأتي اي عامل للتنظيف وتغيير الشراشف والمخدات خمس ايام لم يحضرو لنا مناديل ومناديل الحمام تكرمون وصابون وشامبو ماعدا اليوم الاول تكلفه الفندق جميله ومكانه جميل يتوفر باص لكنه لايتواجد عند انتهاء الصلاه مباشره مثل الفنادق الاخرى ننتظر من نصف ساعه واكثر لحين قدومه
Stayed 4 nights in Sep 2019

8/10 Good

Abdullah

Liked: Cleanliness, property conditions & facilities, room comfort
لابأس بها
Stayed 2 nights in Sep 2019

10/10 Excellent

abdalbaki

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2019

10/10 Excellent

Mohamed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in May 2019

2/10 Terrible

Bandar

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 17 nights in May 2019

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
سيئة
Stayed 2 nights in Dec 2018

10/10 Excellent

Ahmed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2018

10/10 Excellent

Ahmed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2018

6/10 Okay

Isa

Disliked: Staff & service

8/10 Good

ABDULMONEM

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
فندق نظيف ومريح للاسرة
فندق جيد وفيه مواقف مجانية وباص ينقلك الى المسجد الحرام مجاناً على مدار الساعة

8/10 Good

TAMER, الرياض

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
اقامة مريحة
اقمة مريحة

4/10 Poor

salma

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Abdalla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ممتاز لمن عنده سيارة ويريد لها موقف
فندق طيب بحاجة لتطوير بوفيه الافطار وتنظيم تحرك الباص للحرم وسيكون من افضل الفنادق في مكة ،،، نظيف وتكييفه ممتاز ، وعنده مواقف للسيارات

8/10 Good

SALEH

Liked: Cleanliness, property conditions & facilities
الفندق جديد به مواقف خلفية بجانبه مسجد

8/10 Good

TURKI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

mohammad radwan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
اقامة جيدة
جيدة لكن الغرفة صغيرة

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Catastrophique
Hotel quasi introuvable via gps Meilleur moyen de trouver se rendre au niveau des navettes et suivre celle de l hotel j arrive vers 2h du mat, on me donne ma chambre, je trouve des cafards, je demande une autre chambre on essaie de me dire c est pas grave, je deviens fou et insiste pour une autre que j obtiens, petit dejeuner absolument mauvais, au dela du fait qu il est basique avec notamment un jus d orange chimique, c est une toute petite piece ou 2 a 3 pauvres employes doivent faire avec un nombre enorme de clients d une civilite deprimante notamment quand on se trouve a Makkah. Absolument a eviter.

6/10 Okay

ashraf, السعودية

Liked: Staff & service, room comfort
فندق عادي جداً واقتصادي جداً لمن لايبحث عن الرفاهية
بالنسبة للباص اللذي ينقل للحرم يتأخر كثيراً ويتطلب الانتظار نصف ساعه واكثر ، ادوات النظافة لايوجد سوى صابونه لليد وشامبو من الافضل عدم استعمالة للشعر . بالنسبة للفطور جيد. الغرف ضيقة جداً . النت جيد . الطاقم متعاون جداً حيث ادخل عائلتي قبل وقت التشيك ان بوقت طويل جداً . الفندق بعيد جداً .

4/10 Poor

Verified traveller

Disliked: Staff & service, room comfort
الفندق لا باس لمن اراد الاعتزال بنفسه الخدمات بعيد
لا يوجد مواقف سيارات و لا خدمات