All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Room, general services, breakfast was exceptional however they need to improve their shuttle service to Masjid Al Haram
Muhammad
Stayed 4 nights in Apr 2024
Response from Makarem umm alqura on 29 Apr,2024
Dear valued guest,Thank you very much for your rate, it has been our absolute pleasure to serve you at Makarem Um Alqura Hotel . Looking forward to welcoming you back soon. Good Wishes,Amjad Alotaibi - Guest Relation
Nawar was excellent on his service. He was able to accommodate my needs and went above and beyond. Great attitude and services.
Mohamud
Stayed 2 nights in Apr 2024
Response from Makarem umm alqura on 21 Apr,2024
Dear valued guest, Thank you for expressing your experience, we are grateful for your positive endorsement of this employee and will thank him on your behalf.We look forward to serving you during your next visit.Good Wishes,Amjad Alotaibi – Guest Relations
Dear valued guest,Greetings from Makarim Um alQura Hotel. Your high rating is appreciated, and we hope to see you more in the future. Good Wishes,Layali Ziyad – Guest Relations
6/10 Okay
Mohamud
18 Apr,2024
Liked: Staff & service
Shuttle is very slow and not timely
Mohamud
Stayed 1 night in Apr 2024
Response from Makarem umm alqura on 18 Apr,2024
Dear valued Guest,We’re sorry that our service didn’t meet your expectations. We’ll take your comment into consideration and forward it immediately to the concerned department as we’re always working on developing our services. Looking forward to serving you again.Good Wishes,Amjad Alotaibi – Guest Relations
Dear valued guest,Greetings from Makarim Um alQura Hotel. Your high rating is appreciated, and we hope to see you more in the future. Good Wishes,Layali Ziyad – Guest Relations
Everything is made to impress you. I loved it. Staff is very pleasant and very friendly. Granted it is not a walkable to distance to Al Haram but very convenient with a five minutes free shuttle every thirty five minutes around the clock. I would stay there again
Radwan
Stayed 2 nights in Apr 2024
Response from Makarem umm alqura on 14 Apr,2024
Dear valued guest,Thank you for taking the time to post a review. We are pleased that you enjoyed your stay and found our Staff and Bus service to your satisfaction. We look forward welcoming you back at Makarem Um AlQura HotelGood Wishes,Amjad Alotaibi – Guest Relations
Dear valued guest, Thank you for expressing your experience, we are especially pleased that you felt well-looked after by our staff. We look forward to serving you during your next visit.Good Wishes,Amjad Alotaibi – Guest Relations
Dear valued guest, Thank you for expressing your experience, we are especially pleased that you felt well-looked after by our staff. We look forward to serving you during your next visit.Good Wishes,Layali Ziyad – Guest Relations
2/10 Terrible
MORAD
6 Apr,2024
MORAD
Stayed 3 nights in Apr 2024
Response from Makarem umm alqura on 29 Apr,2024
Dear valued guest, We appreciate receiving your feedback regarding your recent stay. It was disappointing to know of your dissatisfaction with the experience you had, and we regret that you did not enjoy your stay with us. Your feedback has been shared with the concerned department for appropriate action. Good Wishes,Amjad Alotaibi – Guest Relations
4/10 Poor
Md, Potomac
Travelled with family
29 Mar,2024
Disliked: Cleanliness, staff & service, amenities
This is barely a three star hotel, dirty and worn out carpets inside and in lobby, very inconvenient room layout with a single bedside table for four beds, every request takes 3/4 calls and finally room service probably took my earbuds while doing housekeeping!
Md
Stayed 3 nights in Mar 2024
Response from Makarem Um AlQura on 30 Mar,2024
Dear valued guest, We appreciate receiving your feedback regarding your recent stay. It was disappointing to know of your dissatisfaction with the experience you had, and we regret that you did not enjoy your stay with us. Your feedback has been shared with the concerned department for appropriate action. Good Wishes,Layali Ziyad – Guest Relations
Dear valued guest, Thank you for expressing your experience, we are especially pleased that you felt well-looked after by our staff. We look forward to serving you during your next visit.Good Wishes,Layali Ziyad – Guest Relations
6/10 Okay
Hafsa Abdirahman
17 Mar,2024
Disliked: Property conditions & facilities
Hafsa Abdirahman
Stayed 5 nights in Mar 2024
Response from Makarem Um AlQura on 19 Mar,2024
Dear valued guest,Greetings from Makarim Um alQura Hotel. Your high rating is appreciated, and we hope to see you more in the future. Good Wishes,Amjad Alotaibi– Guest Relations
Dear valued guest, We appreciate receiving your feedback regarding your recent stay. It was disappointing to know of your dissatisfaction with the experience you had, and we regret that you did not enjoy your stay with us. Your feedback has been shared with the concerned department for appropriate action. Good Wishes,Layali Ziyad – Guest Relations
Nice hotel shuttle every 30 min to Haram staff was very nice specially receptionist Hiba and loader Siddique, Hiba responded very quick in anything need in room very fast room service and Siddique was very helpful to get my luggage to room and while checkout
syed
Stayed 4 nights in Feb 2024
Response from Makarem Um AlQura on 24 Feb,2024
Dear valued guest, Thank you for expressing your experience, we are especially pleased that you felt well-looked after by our staff. We look forward to serving you during your next visit.Good Wishes,Layali Ziyad – Guest Relations
Nice Place to stay and perform Umrah , best Thing Shuttle service, every 30 mint bus service from hotel to Haram ,, Breakfast buffet is delious 10/10
Rauf
Stayed 2 nights in Feb 2024
Response from Makarem Um AlQura on 13 Feb,2024
Dear valued guest,Thank you for taking the time to post a review. We are pleased that you enjoyed your stay and found our Breakfast and the shuttle service to your satisfaction. We look forward welcoming you back at Makarem Um AlQura HotelGood Wishes,Layali Ziyad – Guest Relations
Excellent location closer to Haram with shuttle going back & forth every 10 minz.Friendly & understanding staff.
Saleem
Stayed 3 nights in Feb 2024
Response from Makarem Um AlQura on 12 Feb,2024
Dear valued guest,Thank you so much for your positive Review on our property! We look forward welcoming you back at Makarim Um alQura HotelGood Wishes,Layali Ziyad – Guest Relations
Assalamuailkum, recently stayed in room 615 and 616 masha Allah the place is nice, clean room, organized, good service, breakfast tasty and all the staff working there are nice people & help is here when needed anytimes☺️ Recommended to stay there for umrah, hajj or holidays # Alhamdoulillah no complaints
Thanks to all staff
Irfaan😉
Mohammad
Response from Makarem Um AlQura on 8 Feb,2024
Dear valued guest, Thank you for expressing your experience, we are especially pleased that you felt well-looked after by our staff. We look forward to serving you during your next visit.Good Wishes,Layali Ziyad – Guest Relations
4/10 Poor
K
27 Jan,2024
K
Stayed 3 nights in Jan 2024
Response from Makarem Um AlQura on 28 Jan,2024
Dear valued guest, We appreciate receiving your feedback regarding your recent stay. It was disappointing to know of your dissatisfaction with the experience you had, and we regret that you did not enjoy your stay with us. Your feedback has been shared with the concerned department for appropriate action. Good Wishes,Layali Ziyad – Guest Relations
6/10 Okay
Mohamed
18 Jan,2024
Liked: Staff & service, amenities
People nice. Room was a little dirty not bc wasnt cleaned but it was just old. Carpet was dirty and walls seemed like theyre starting to crack. Hose in the washroom leaked everytime we used it. It was good and accommodated our one night stay.
Mohamed
Stayed 1 night in Jan 2024
Response from Makarem Um AlQura on 26 Jan,2024
Dear valued guest, Thank you for your positive feedback towards we are always honoured to welcome you in our hotel, we take your comment in our consideration, waiting to serve you again in your next visit.Good Wishes,Amjad Alotaibi – Guest Relations
Bad bad bad bad .dirty room. bathroom i dont wana talk about. Stay one the street. Don't pay $5 for this hotel.
HALIMA
Stayed 2 nights in Jan 2024
Response from Makarem Um AlQura on 26 Jan,2024
Dear valued guest, We appreciate receiving your feedback regarding your recent stay. It was disappointing to know of your dissatisfaction with the experience you had, and we regret that you did not enjoy your stay with us. Your feedback has been shared with the concerned department for appropriate action. Good Wishes,Amjad Alotaibi – Guest Relations
ضيفنا الكريم ،تشرفنا باستضافتكم وخدمتكم في فندقنا، نشكركم على مشاركتنا رأيكم الكريم ، ونود إبلاغكم بأنه قد تم مشاركة ملاحظاتكم مع الإدارة المختصة وأخذها بعين الاعتبار، نعدكم بتجربة أفضل في زيارتكم القادمة وانه لمن دواعى سرورنا تشريفكم الكريمدمتم بخير.امجاد العتيبي – علاقات النزلاء
Dear valued guest, Thank you for expressing your experience, we are especially pleased that you felt well-looked after by our staff. We look forward to serving you during your next visit.Good Wishes,Amjad Alotaibi – Guest Relations
The breakfast was superb.
The bathroom commode was leaking making the bathroom having a bad urination stinky smell and the floor was kept wet at all times
AYMAN
Stayed 2 nights in Jan 2024
Response from Makarem Um AlQura on 12 Jan,2024
Dear valued guest,Thank you for recommending us in your review! We’re glad we made your experience with us a great one and will be happy to have you again soon.Good Wishes,Amjad Alotaibi – Guest Relations
10/10 Excellent
Yusuf
5 Jan,2024
Yusuf
Stayed 3 nights in Dec 2023
Response from Makarem Um AlQura on 26 Jan,2024
Dear valued guest,Thank you very much for your rate, it has been our absolute pleasure to serve you at Makarem Um Alqura Hotel . Looking forward to welcoming you back soon. Good Wishes,Amjad Alotaibi - Guest Relation
Exellent.specially the breakfast and the friendly reception staff especially ghaneeyah.
rishad
Stayed 2 nights in Jan 2024
Response from Makarem Um AlQura on 12 Jan,2024
Dear valued guest, Thank you for expressing your experience, we are grateful for your positive endorsement of this employee and will thank him on your behalf.We look forward to serving you during your next visit.Good Wishes,Amjad Alotaibi – Guest Relations
So many problems from door locks to bathrooms cleaners to flush.
NOOR
Stayed 5 nights in Dec 2023
Response from Makarem umm alqura on 2 Jan,2024
Dear valued guest, We appreciate receiving your feedback regarding your recent stay. It was disappointing to know of your dissatisfaction with the experience you had, and we regret that you did not enjoy your stay with us. Your feedback has been shared with the concerned department for appropriate action.we’re always working on developing our services. Good Wishes,Amjad Alotaibi – Guest Relations
6/10 Okay
nader, burbank
25 Dec,2023
Liked: Staff & service
Disliked: Property conditions & facilities
nader
Stayed 3 nights in Dec 2023
Response from Makarem umm alqura on 29 Dec,2023
Dear valued guest,Greetings from Makarim Um alQura Hotel. Your high rating is appreciated, and we hope to see you more in the future. Good Wishes,Amjad Alotaibi– Guest Relations
6/10 Okay
Khuram
24 Dec,2023
Average
Khuram
Stayed 1 night in Dec 2023
Response from Makarem umm alqura on 25 Dec,2023
Dear valued guest,Thank you very much for your rate, it has been our absolute pleasure to serve you at Makarem Um Alqura Hotel . Looking forward to welcoming you back soon. Good Wishes,Amjad Alotaibi - Guest Relation
8/10 Good
Malek
Travelled with family
14 Dec,2023
Liked: Cleanliness, staff & service
The rooms are old a little bit but overall it’s pretty good. You’ll need a transportation to Alharam, the hotel offers a shuttle service every 30 minutes also you can take taxi 10-20SR.
Malek
Stayed 4 nights in Dec 2023
Response from Makarem Um AlQura on 18 Dec,2023
Dear valued guest,Thank you for your rate, it has been our absolute pleasure to serve you at Makarem Um Alqura Hotel . Looking forward to welcoming you back soon. Good Wishes,Amjad Alotaibi - Guest Relation
Shuttle available 24/7 to access to Haram. Hotel room prices were very affordable.
Just keep up the good work.
Anwar
Stayed 4 nights in Dec 2023
Response from Makarem Um AlQura on 18 Dec,2023
Dear valued guest,Thank you very much for your rate, it has been our absolute pleasure to serve you at Makarem Um Alqura Hotel . Looking forward to welcoming you back soon. Good Wishes,Amjad Alotaibi - Guest Relation
6/10 Okay
Verified traveller
30 Nov,2023
Customer service , transportation system
Room was good , clean for the price. Has great breakfast. I called the front desk few times from my room, no one respond to my call. They did not care about customer service specially at night. Horrible bus transportation system.
You need to be waiting about one houre for hotel bus in Haram main bus stop for hotel bus to show up to take you back to hotel.
Verified traveller
Stayed 8 nights in Nov 2023
Response from Makarem Um AlQura on 8 Dec,2023
Dear valued guest, Thank you for your positive feedback towards we are always honoured to welcome you in our hotel, we take your comment in our consideration, waiting to serve you again in your next visit.Good Wishes,Amjad Alotaibi – Guest Relations
A good safe bet...i stayed solo for 3 nights and it was very good stay, shutlle was readily available all the time 24 hrs, a bit far from haram but with shuttle u wont feel the distance....i read lot of reviews on other 3 star hotel like al kiswa, etc. Took this after lot of consideration and alhamdolillah it was good bet
subhanallah
Stayed 3 nights in Nov 2023
Response from Makarem Um AlQura on 28 Nov,2023
Dear valued guest,Thank you very much for your rate, it has been our absolute pleasure to serve you at Makarem Um Alqura Hotel . Looking forward to welcoming you back soon. Good Wishes,Amjad Alotaibi - Guest Relation
Dear valued guest,Thank you very much for your rate, it has been our absolute pleasure to serve you at Makarem Um Alqura Hotel . Looking forward to welcoming you back soon. Good Wishes,Amjad Alotaibi - Guest Relation
Dear valued guest,Thank you very much for your rate, it has been our absolute pleasure to serve you at Makarem Um Alqura Hotel . Looking forward to welcoming you back soon. Good Wishes,Amjad Alotaibi - Guest Relation
Dear valued guest,Thank you for sharing your appreciation of the hotel in general through your 5 stars rating.We hope to see more of you in the future. Good Wishes,Amjad Alotaibi – Guest Relations
The hotel is good for family and group on umra trip.
Ludi
Stayed 2 nights in Oct 2023
Response from Makarem Um AlQura on 2 Nov,2023
Dear valued guest,Thank you very much for your rate, it has been our absolute pleasure to serve you at Makarem Um Alqura Hotel . Looking forward to welcoming you back soon. Good Wishes,Amjad Alotaibi - Guest Relation
6/10 Okay
SHAFIQULLAH
Travelled with family
16 Oct,2023
Disliked: Property conditions & facilities
Hotel is fine, smells bad inside room. Service is average.
SHAFIQULLAH
Stayed 2 nights in Oct 2023
Response from Makarem umm alqura on 19 Oct,2023
Dear valued guest, Thank you for your positive feedback towards we are always honoured to welcome you in our hotel, we take your comment in our consideration, waiting to serve you again in your next visit.Good Wishes,Amjad Alotaibi – Guest Relations
Dear valued guest, Thank you for expressing your experience, we are especially pleased that you felt well-looked after by our staff. We look forward to serving you during your next visit.Good Wishes,Amjad Alotaibi – Guest Relations
I've been there last year that's why I came back everything was handy the staff were excellent the service was fantastic very clean the food was very tasty the manager for the breakfast kareem is been very helpful with a smile on his face we've been greeted by the receptionist with the smile job well done.
Djamal
Stayed 8 nights in Sep 2023
Response from Makarem umm alqura on 16 Oct,2023
Dear valued guest, Thank you for expressing your experience, we are grateful for your positive endorsement of this employee and will thank him on your behalf.We look forward to serving you during your next visit.Good Wishes,Amjad Alotaibi – Guest Relations
Dear valued guest,Thank you very much for your rate, it has been our absolute pleasure to serve you at Makarem Um Alqura Hotel . Looking forward to welcoming you back soon. Good Wishes,Amjad Alotaibi - Guest Relation
Dear valued guest,Thank you very much for your rate, it has been our absolute pleasure to serve you at Makarem Um Alqura Hotel . Looking forward to welcoming you back soon. Good Wishes,Amjad Alotaibi - Guest Relation
Dear valued guest,Thank you so much for your positive rating on our property! We look forward welcoming you back at Makarim Um alQura HotelGood Wishes,Amjad Alotaibi – Guest Relations
Very good staff. Especially Shiraz Ahmed the House keeping. Always helpful and smiling.
Abdurahim
Stayed 5 nights in Sep 2023
Response from Makarem umm alqura on 2 Oct,2023
Dear valued guest, Thank you for expressing your experience, we are grateful for your positive endorsement of this employee and will thank him on your behalf.We look forward to serving you during your next visit.Good Wishes,Amjad Alotaibi – Guest Relations
6/10 Okay
FARIA
Travelled with partner
8 Sept,2023
Bathrooms were dirty
FARIA
Stayed 2 nights in Sep 2023
Response from Makarem Um AlQura on 2 Oct,2023
ear valued Guest,We’re sorry that our service didn’t meet your expectations. We’ll take your comment into consideration and forward it immediately to the concerned department as we’re always working on developing our services. Looking forward to serving you again. Good Wishes,Amjad Alotaibi – Guest Relations
10/10 Excellent
Syed Athar
1 Sept,2023
Syed Athar
Stayed 1 night in Aug 2023
Response from Makarim Um alQura on 2 Oct,2023
Dear valued guest,Thank you so much for your positive rating on our property! We look forward welcoming you back at Makarim Um alQura HotelGood Wishes,Amjad Alotaibi – Guest Relations
10/10 Excellent
Syed Athar
21 May,2023
Syed Athar
Stayed 1 night in May 2023
Response from Makarem Umm Alqura on 23 May,2023
Dear valued guest,Thank you very much for your rate, it has been our absolute pleasure to serve you at Makarem Um Alqura Hotel . Looking forward to welcoming you back soon. Good Wishes,Amjad Alotaibi - Guest Relation
Receptionists were very welcoming, helpful and professional.
Tarek
Stayed 2 nights in May 2023
Response from Makarem Umm Alqura on 24 May,2023
Dear Mr. Tarek , Thank you for expressing your experience, we are especially pleased that you felt well-looked after by our staff. We look forward to serving you during your next visit.Good Wishes,Lama alghamdi – Guest Relations
I really appreciated the quick, easy and polite check in and check out and the complimentary bus to the Haram.
Daniella
Stayed 1 night in May 2023
Response from Makarem Umm Alqura on 24 May,2023
Dear Ms . Daniella ,Thank you for taking the time to post a review. We are pleased that you enjoyed your stay and found our shuttel service and check in and out process to your satisfaction. We look forward welcoming you back at Makarem Um AlQura HotelGood Wishes,Lama alghamdi – Guest Relations
it is look like 3 star not 5 star . breakfast superb
Farook
Stayed 2 nights in Apr 2023
Response from Makarem Umm Alqura on 24 May,2023
Dear Mr. Farook,Thank you for taking the time to post a review We are pleased that you enjoyed your stay and found our Restaurant to your satisfaction. As we have chefs from different cultures and nationalities to provide best services to our guests, We look forward welcoming you back at Makarem Um AlQura HotelGood Wishes,Amjad Alotaibi – Guest Relations
Very bad service from housekeeping.
The condition of towels very very bad.
Mohamed
Stayed 6 nights in Apr 2023
Response from Makarem Umm Alqura on 24 May,2023
Dear Mr.Mohamed,We’re sorry that our service didn’t meet your expectations. We’ll take your comment into consideration and forward it immediately to the concerned department as we’re always working on developing our services. Looking forward to serving you again. Good Wishes,