Building design
Check availability

Reviews of Ming Hotel

3 out of 5
Ming Hotel
116-3, Jalan Bendahara, Malacca City

Reviews

4.0
Rating 10 - Excellent. 2 out of 22 reviews" "
Rating 8 - Good. 1 out of 22 reviews" "
Rating 6 - Okay. 5 out of 22 reviews" "
Rating 4 - Poor. 2 out of 22 reviews" "
Rating 2 - Terrible. 12 out of 22 reviews" "

4.0/10

Cleanliness

4.6/10

Staff & service

5.0/10

Amenities

4.0/10

Property conditions & facilities

Reviews

2/10 Terrible

Fatihah

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020

4/10 Poor

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Was on the third floor and lift was not working. Place is good but maintenance is very much lacking.
Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2020

6/10 Okay

Jack

Travelled with family
Disliked: Amenities, property conditions & facilities
No complimentary drink. Aircon not cold at all
Stayed 2 nights in May 2019

2/10 Terrible

Verified traveller

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
very bad..dirty..very small room
Stayed 1 night in Mar 2019

6/10 Okay

Verified traveller

Stayed 1 night in Jul 2018

6/10 Okay

Khairul Azhar

Parking free as mention not provided and hardy to find and park vehicle at hotel area. Others coverall satisfied.

4/10 Poor

Yamir, Malacca

Liked: Cleanliness
Service too slow
I have to wait about 45 min to get the room key. I book the room by online. The staff work to slow and make me to wait 45 min to checkin.
Stayed 1 night in Mar 2018

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very bad service
We didn't check-in due to lousy customer service whren entered the hotwl and asked about the parking... the receiptionist did not attend to our query... pretending busy with her pc... after we asjed for third time only she answered with a very rude manners... moreover the hotel seen so small... Nobody pick up our called wheb we want to inform on the cancellation.
Stayed 2 nights in Dec 2017
Response from Lily on 24 Dec,2017
I investigated and she replied that she was checking for your reservation on the PC. she claimed that yiu did not like the carpark and had told her that you did not want to check in. I am sorry that she gave you the impression that she was rude. she was engrossed in searching for your reservation.

8/10 Good

chan, johor

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Not bad for the price you pay
The hotel is walking distance to the city and centre of attraction, ie the shore, a famosa. There are a few nearby restaurants as well. The room itself is still ok, just that there are some smell when we enter the room. For the pice that you are paying, i think it still ok.
Stayed 1 night in Dec 2017
Response from Lily on 1 Jan,2018
Thank you for your compliments! In the future,we will deodorise the room before guests check in.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don't be held hostage in a foreign land
My email to Hotel.com: I am not please with your refund. I will tell you why: I book for 1 night becose I wanted good rest for my family and I as I had planned to drive 250+km to malacca. The room I booked was promised 3 beds. Instead, I was held hostage by your unscrupulous hotel to settle for a much lower room at the same high rate after a long tiring drive. How do I find an alternative hotel at 6pm on a SATURDAY? So I had to agree to the low, dirty room, but that was after calling Hotel.com. They didn't even want to give me a room initially. This hotel wannabe is not worth a star. (What had you guys done to confirm my room in the 1st place?) I didn't get much sleep, because I gave most of the only bed space to my wife and 2 yr old baby. Next day, I had to drive 250+ km back to Singapore after I complete the purpose of needing to be there with my family - which is prayer rites to my deceased relative. Now, I didn't get rest I needed and drove for long hours after that, spent the money for nothing, wasted my time there as I could have been better off in Singapore, and my family had a very stressful night stay. And oh yah, one last thing, the receptionist keep talking about Agoda.com, and stressed the rooms they had reserved for 2 Agoda bookings coming later than me that evening. You seem nobody to a 3rd rate hotel wannabe. P.S. please keep your voucher, you can use it on low-class hotel that thinks you are 3rd-rated booking app. I'll take stress-free stay any day.
Stayed 1 night in Dec 2017
Sorry, there was some technical problems with the booking system, and we could not find the reservation on our reservation list. in spit of this, the staff work hard to find the guest a room. I understand the frustrationthat it is not the room that he wanted, but they tried their very best to accommodate the guest already.

2/10 Terrible

Nuramirah

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Too Bad Experience!!
I'm already confirm the booking..The payment also deducted from my account.When I'm reach at the hotel, the rude staff (SAM) said without apologize full house.No room available and never give any solution or replacement..I'm reach at around 12:30 am, can you imagine where can I find the another hotel?? All nearest hotel full house.I have no choice and I had to go back at that night.I reach at my house around 6 am.This is my first time bad experience with hotel ever.
Stayed 1 night in Dec 2017
I am sorry that you were not able to check in. Our hotel rooms are released at midnight for resale. I have informed Expedia to give you a full refund already. I apologise for the inconvenience caused.

2/10 Terrible

Cinders, Singapore

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
noisy room
The gentleman and the lady at the reception were very helpful . The rooms need a good clean up and the beddings need to be replaced. Very, very noisy. We hardly slept. Will not be staying here again and will not recommend to anybody
Stayed 2 nights in Nov 2017
Response from Lily on 10 Dec,2017
I am sorry that you found the rooms noisy. I do not have guests complaining about the noise, nevertheless, I will investigate your complaint.

2/10 Terrible

iena, johor bahru

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad service
How come the receptionist said i've not booked a room?then later i found out that the room has given to other people who just came in to the hotel..also the receptionist is not professional and being rude to me
Stayed 2 nights in Dec 2017
Response from Lily on 8 Dec,2017
I believe that you did not prepaid your room. We release all rooms for resale in the evening. This is because guests who do not prepaid usually don't turn up.

2/10 Terrible

Aileen, malaysia, K.L.

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
hotel service not good! give wrong room not match with online booking room!
Stayed 1 night in Dec 2017
Response from Lily on 8 Dec,2017
I am sorry that you were not given the room that you booked. I will inform my staff about it.

2/10 Terrible

Martin, Kuala Lumpur

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Do Not Stay
Booked 2 rooms through Expedia. On arrival was told hotel fully booked. Staff was rude saying they had the right to refuse. I had to cancel my holidays with family since it was too late and expensive to book other hotels. Expedia should blacklist this hotel
Stayed 2 nights in Nov 2017
Response from Lily on 8 Dec,2017
We are not sure whether guests who have not prepaid will turn up at hotel, so we release all rooms for resale by evening time.

6/10 Okay

Marizi, malaysia

Location
No hotel signboard at wall Parking lot too far from hotel Breakfast not enough and no staff monitor for that
Stayed 1 night in Nov 2017
Response from Lily on 7 Dec,2017
We provide continental breakfast. You can help yourself to as many toast or bread or biscuits as you wish. We have rearranged the breakfast facility on the ground floor, for staff to monitor it. Nevertheless, thank you for your comments.

10/10 Excellent

Verified traveller

Stayed 1 night in Dec 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2019

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Staff & service
寝るだけだったので、安く抑えられた点は良かった。しかし、朝ごはんが用意されていなかったり、予約番号がなくてチェックインに手間取ったりトラブルはあった。スタッフがやたら笑顔。
Stayed 1 night in Feb 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel yang tiada sistematik
Saya tempah bilik satu katil queen dan 1 katil single...tapi apa yang saya dapat dua katil single dengan bayaran yang sama....kakitangan pun cam tak related each other...boleh pulak tnya saya dah bayar ker belum...
Stayed 1 night in Dec 2017
Response from lily on 1 Jan,2018
I am sorry that you did not get the room that you wanted. I understand that the last triple room available had a maintenance issue, so it was not offered to you,

2/10 Terrible

Hanif

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel yang memberi banyak penyesalan
Penginapan yang Paling teruk. Bilik kotor... Toilet kotor... Sarapan hanya roti sahaja. Staf hotel tak mesra pelanggan.
Stayed 1 night in Dec 2017
Sorry for the wrong impression created! The staff were extremely busy that day, They were not unfriendly. As for breakfast, we did mention that it is continental. Hope this clarifies!