Villas in Malang

"All my reviews are by the Rules & Regulations of Expedia. First the good....few employees are 5 STAR: 1) Miss Mayan from the Reception is nice, polite, helpful, speaks good English. 2) Miss Rara from the Reception is nice and polite. 3) Mr. Harry for the Cafe/Restaurant is nice, polite. Now to the REALITY...I truly suffered there. Extreme noise (day and night), was followed constantly by hotel employees. Only 1 or 2 speak English in the entire hotel. Most of the staff are very unfriendly. 1 of the hotel managers (I cannot mention his name due to Expedia Rules & Regulations) asked me questions that are illegal in USA, Canada & Europe. Quote: What is your religion? Why are you in this country? Why are you in this city? Purpose? Are you single? Married? Divorced? So so shocking... I felt very unsafe 24/7...wanted to leave/get a refund, same rude, disrespectful young manager said...quote: Sorry...NO REFUNDS. Will NEVER GO TO this HOTEL AGAIN...SHOULD BE 1 STAR MAXIMUM !!"

"A good hotel with standards that meet expectations. Added bonus is the view from the higher floors. Would definitely stay again especially at a discounted rate if available. "

"My favorite place to stay during my visit..Malang. All employees is very kind , polite and helpful, the area is very clean and quiet. High recommend place to stay"

"Very interesting hotel concept with many heritage artefacts decorating the rooms. Excellent restaurant at very affordable prices. Minus point - heavy traffic around hotel"

"We won't come back here. First impressions are king, and they were bad. First they informed us upon checkin that although we had purchased "including breakfast" for the 3 pax family rooms (×2), they were only giving us one breakfast per room per day. Ie, we were going to have to pay for the kids. We ordered the kids room service that night. It took nearly an hour and was almost cold (kids fish & chips and nuggets). My wife and I went to the restaurant, the menu was limited, so i went with one of the 3 Nasi Goreng options, none were available (in Indonesia?). Trying to sleep was a nightmare due to the heat (the AC was not up to it), and the outside road noise, and in one night also due to downstairs karaoke. Also bad. Location - nothing nearby except Hawai Water Park, limited English speaking staff, poor and cold breakfast (except white rice), limited menu, tiny rooms, no luggage or cupboard space. Good. Pool is good, staff are lovely, rooms and hotel is clean"

"Great new hotel in Malang. Have stayed before, will tsay again. Thanks Mercure Malang. And 8oz coffee (Malangs best) a 15min walk or 3min drive."

"The staffs were amazingly polite. I booked room only without the breakfast but they gave me free breakfast anyway. The room was average, cracked wall here and there. A little mold in the bathroom I think it's a common thing in tropical countries. We stayed there for 9 days, they never changed the bed sheets or replaced the coffee cups with the clean ones unless we put the spoons inside the cups. But overall, it was an excellent stay."

"Amazing staff. Very polite and professional. This is a stamp for Indonesians. Hotel was good. Very good breakfast. Overall; great stay."

"Rooms are not very sound proof,if you have inconsiderate guests in the room above you.Beautiful breakfast,but unfortunately not very warm at times."