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Reviews of Hotel THB María Isabel - Adults Only

4 out of 5
Hotel THB María Isabel - Adults Only
Carrer Villagarcia Arosa, 19, Palma de Mallorca, Palma de Mallorca, Mallorca

Reviews

8.2

Very good

Rating 10 - Excellent. 196 out of 571 reviews" "
Rating 8 - Good. 249 out of 571 reviews" "
Rating 6 - Okay. 98 out of 571 reviews" "
Rating 4 - Poor. 20 out of 571 reviews" "
Rating 2 - Terrible. 8 out of 571 reviews" "

8.4/10

Cleanliness

8.2/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Paulina

Travelled with group
Liked: Cleanliness, staff & service
Really clean hotel,beautiful view ,good personel,good breakfast as well....but what I didn't like was swimming pool inside the hotel and sauna wasn't hot
Stayed 4 nights in Feb 2024

10/10 Excellent

Jeshan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, walking distance to beach, buses, airport is 9 min away (drive) restaurants are great and a lot quieter than the ones right next to airport and on the motorway. Indoor and outdoor swimming bool both great and warm, maybe breakfast may need some spicing up cant complain for price included in hotel but rest was all great
Stayed 3 nights in Nov 2023

4/10 Poor

Jorge

Liked: Cleanliness
Disliked: Staff & service
There seem to be an endless set of reasons for extra charges.
Stayed 1 night in Oct 2023

2/10 Terrible

Anthony

Stayed 1 night in Jul 2023

10/10 Excellent

David John

Liked: Cleanliness, staff & service, property conditions & facilities
This is a lovely hotel, very clean, staff really friendly and food nice. Nice outside pool set up, will definitely return when I next come back to Palma. Very reasonably priced as well.
Stayed 3 nights in Jun 2023
Response from Jordi Fuster Hotel Manager on 27 Jul,2023
Dear David,Thank you very much for your review. We are very pleased that you have enjoyed your stay with us. We hope to see you again soon.kind regards,

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel in a great location
Check in was nice and easy. Its great that the hotel wrist band is also the key to the room, which was very clean with a long balcony. We asked to be on a high floor to maximise the view and we were not disappointed. The room had a kettle and fridge but they dont provide tea & coffee. The beds could have been new as they were very comfy. The buffet breakfast was really good eggs, bacon and omlettes were cooked to order. Yes, i agree with other reviews about having to queue for tea, coffee and even water. Evening meals were also very good. There was always plenty of choice with fish, steaks, chops etc cooked to order, and always lots of fresh fruit available. All the staff that worked in the restaurant were extremely nice and helpful. The pool area was always clean and tidy, and the water cooler in the gym was a bonus. No need to buy loads of plastic bottles of water. The hotel is in a great location. Minutes from the beach and all the action on Playa de Palma strip. The mainly young German tourists were very entertaining to watch staggering about in crazy outfits. We tended to follow the crowd and take a carryout of drinks to the beach and sit on the Prom wall watching the world go by while listening to the various buskers. Palma city is very accessible via the regular buses that pass close by to the hotel. A few stops away is a large shopping centre that has a C&A and Primark. Reception was always very helpful. Would definitely return and recommend the hotel to others.
Stayed 9 nights in Apr 2023

10/10 Excellent

Jenson

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the beach. Geat food selection. Parking was easy to find Only improvement needed, staff should know how to communicate better, air conditioning blowing warm air even turn the termostat to the lowest setting. When asked the front desk theybsaid will chk next day. Slept thru warm air first night. Next day they told us Centralized air is not available as it is still on winter schedule and instructed us to set to 22"c. That solved the issue. Overall its been good experince.
Stayed 3 nights in Apr 2023

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel in a great location
Its that good we have decided to stay longer! The resort is mainly geared up to look after the mainly German crowd.
Stayed 4 nights in Apr 2023

8/10 Good

Marianne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, breakfast was good lots of choice, located close to the beach
Stayed 1 night in Sep 2022

10/10 Excellent

Matthew Alexander

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Lovely stay. Great hotel!
Stayed 7 nights in Aug 2022

6/10 Okay

Joseph

Disliked: Cleanliness
Stayed 1 night in Jul 2022

10/10 Excellent

Marko

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay.
Stayed 2 nights in May 2022

8/10 Good

Stuart

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not many food options for the pool bar...other than that it was very good.
Stayed 4 nights in Jul 2022

10/10 Excellent

Goranka

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, Great Stuff Everything great
Stayed 9 nights in Jun 2022

8/10 Good

Charlotte

Liked: Cleanliness, staff & service
Stayed 4 nights in Jun 2022

10/10 Excellent

Ana Maria

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in May 2022

4/10 Poor

Patrick

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Hotel for Germans only
Mediocre hotel , for sure not 4Star. Most guest are German, loud, obnoxious, rude, dirty people. It’s like a military camp. indoor pool and sauna mostly closed and chained off! closes supposedly at 7pm . Which would be too early, if it was open! in the room hair as far as you can see! Dirty! Hotel is dated! Breakfast room chained off as wel until the very limited dining times. Everything in this hotel is very controlled, probably on good for Germans. Bad customer service overall. I stored my bag since i couldn’t pay to stay a couple of hours longer. My bag was broken in to, No accountability ! Sign for fees for breaking hotel inventory at the reception desk! Not very inviting. No international TV channels! Bed uncomfortable! The gym a nightmare, just a shag!! Welcome drink , cheap watered down sparkling wine. The breakfast selection was ok. There are better hotels in the area, Good luck!
price list for broken inventory by guests
A bunker of a built
Stayed 2 nights in May 2022

8/10 Good

Pauline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great central place to stay. Lovely apartments and staff were really nice. Very affordable price and great breakfast
Stayed 4 nights in May 2022

10/10 Excellent

Mark

Stayed 2 nights in May 2022

10/10 Excellent

Arnar Snær

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good hotel
Stayed 1 night in Apr 2022

8/10 Good

Guglielmo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel for a good price.
Stayed 4 nights in Mar 2022

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely hotel! Avoid 1st Floor.
Food great. Clean and well maintained. A little noisy for my liking, especially if on 1st floor due to the restaurant being on the floor below. Don't expect to be able to sleep past 08:00. Walls paper thin and noise carries down corridors.
Stayed 3 nights in Mar 2022

10/10 Excellent

trevor

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Brilliant location
Stayed 2 nights in Mar 2022

10/10 Excellent

Ronald

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2021

8/10 Good

Wendy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Sep 2021

6/10 Okay

Florina

Disliked: Amenities, property conditions & facilities
Very basic hotel but fine for 1 night. I stayed here on my final night to be closer to the airport. It's perfect for that as it's only 10 mins drive from the airport and €20 in a taxi. I would not stay here for more than 1-2 nights. The hotel is very basic, the bathroom door in room 26 is filthy and the room can't be locked from the inside which doesn't feel safe. The balcony is also tiny. The aircon and fridge are very loud, I had to switch them off at night. There was no lift to my room so I had to carry by suitcase up the stairs. The bar staff isn't welcoming at all and they looked bored. The reception staff were nice though.
Stayed 1 night in Sep 2021

8/10 Good

Katarzyna

Liked: Staff & service, amenities, property conditions & facilities
Stayed 4 nights in Aug 2021

10/10 Excellent

Kehinde

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2021

8/10 Good

Zed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021

10/10 Excellent

Lee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Another good stay
Nice hotel, good location. Choose adult only because they are quiet and this place is. A few younger groups, but staff reminded them when necessary and no ongoing issues. Rooms are nice and clean, with fantastic views! Staff are all friendly and very helpful. Food was fine for a buffet style.
Stayed 7 nights in Jul 2021

4/10 Poor

Verified traveller

Disliked: Room comfort
Stayed 1 night in Jul 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location to the beach. The room had a balcony facing the beach, and the breakfast buffet was great. Staff was very friendly.
Stayed 4 nights in Jun 2021

10/10 Excellent

Peter, London

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's not a formal 4* hotel but considering the price I paid and services they provide, I am quite happy myself. It is not a luxury hotel but very good facilities, great service and one important, the hotel restaurant provides lovely food in good prices. Very nice place for couples for a good holiday stay in palma
Stayed 6 nights in Jul 2020

8/10 Good

Lee

Liked: Cleanliness, staff & service
Very nice stay.
Staff are very friendly, helpful and attentive. Rooms are a decent size; beds are comfortable. But they are a bit 'tired' looking. Walls are paper thin and you can hear everything from adjoining rooms. Cleaned well each day. Location is great, quiet area, close to beach/sea. Loads of restaurants within an easy walk. Close to the airport but it doesn't disturb the peace at all. Breakfast was good. Good range buffet-style, plus a section for the chef to cook fresh fried eggs, omelettes and bacon. For me, needs more options on food/drink packages. And there was no pool bar food service, which was a shame. Great pool, but needs more sun umbrellas available.
Stayed 5 nights in Jul 2020

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hidden gem at very reasonable price
Don't be put off by the 80's style building or the fact that it's situated a couple of blocks behind the beach. It quickly didn't matter when you're high above looking out to the sea, the airport and the city in the distant. The area is quiet, rooms are clean (we stayed in two different rooms as we had two separate bookings), wifi is good (you do have to sign in every time you return to your room), aircon very efficient and breakfast many choices. We previously stayed in those expensive ones right in front of the beach for double the price. I wouldn't do that again. This is more than good enough. Only one person is behind the counter at a time but that seems to be the same in many places in Europe.
Stayed 3 nights in Oct 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay!
* Good- clean, quiet (no party people), good wifi, good aircon, close to the sea/shops/supermarket/airport bus stop (5 euro one way), nice breakfast, friendly reception * Bad (Minor) - If you don't use internet for about one hour, you need to log in each time with full name/email address. No refill for toiletries at the bathroom and coffee/tea, Gym was very small/dark. I paid only 47GBP per night for a room with balcony with sea view including breakfast so overall it was a great stay. Most guests were over 50s so quiet too. Thanks!
Stayed 2 nights in Sep 2019

8/10 Good

Gary

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019
Response from THB Maria Isabel on 2 Oct,2019
Sehr geeherter Gary, Vielen Dank dass Sie sich dafür Zeit genommen haben Ihren Eindruck über THB Maria Isabel zu teilen. Wir freuen uns sehr, dass Sie Ihren Aufenthalt genossen haben. Das ist nämlich für uns als Team und Unternehmen die größte Belohnung. Wir hoffen Sie sehr bald wieder bei uns willkommen heißen zu dürfen. Liebe Grüße Quality Manager THB Maria Isabel

10/10 Excellent

Hans Jorgen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great view!
Stayed 2 nights in Sep 2019
Response from THB Maria Isabel on 2 Oct,2019
Sehr geeherter Hans Jorgen, Vielen Dank für die Zeit, die Sie damit verbracht haben, Ihre persönlichen Eindrücke von Ihrem Aufenthalt in unserem THB Maria Isabel zu teilen. Feedback ist bei uns stets willkommen, da wir nur so die Erfahrung, die wir unseren Gästen bieten möchten, stetig verbessern können. Hoffentlich dürfen wir Sie bald wieder bei uns willkommen heißen. Mit gastfreundlichen Grüßen Quality Manager THB Maria Isabel

8/10 Good

Verified traveller

Stayed 2 nights in Sep 2019
Response from THB Maria Isabel on 21 Sept,2019
Dear Guest, We would like to thank you for choosing our hotel THB Maria Isabel for your holidays in Mallorca, as well as for devoting part of your time to commenting your experience with us. We hope to have the opportunity to serve you again. Sincerely, Quality Manager THB Maria Isabel

10/10 Excellent

Verified traveller

Stayed 2 nights in Aug 2019
Response from THB Maria Isabel on 21 Sept,2019
Dear guest, First of all we would like to thank you for having taken the time to share your recent experience with us at THB Maria Isabel. We are glad to read that you had an overall pleasant stay with us in Palma de Mallorca. We really hope to welcoming you back in a near future. Best Regards, Quality Manager THB Maria Isabel

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spot on
Perfect short break, value for money
Stayed 3 nights in Jul 2019
Response from THB Maria Isabel on 23 Jul,2019
Dear Andrea, First of all we would like to thank you for having taken the time to share your recent experience with us. We really hope to welcoming you back in a near future. Best Regards, Quality Manager THB Maria Isabel

8/10 Good

alfonso

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2019
Response from THB Maria Isabel on 10 Jul,2019
Estimado Alfonso, Nos gustaría darle las gracias por elegir nuestro hotel THB Maria Isabel para sus vacaciones en Mallorca, así como por dedicar parte de su tiempo en comentar su experiencia con nosotros. Esperamos tenerla oportunidad de servirlo de nuevo. Atentamente, Quality Manager THB Maria Isabel

10/10 Excellent

Verified traveller

Stayed 4 nights in Jun 2019
Response from THB Maria Isabel on 1 Jul,2019
Sehr geehrter Gast, wir bedanken uns ganz herzlich für Ihre Bewertung über unser Hotel. Wir freuen uns sehr, dass Sie einen rundum gelungenen Urlaub bei uns verbringen konnten und leiten Ihr Lob sehr gern weiter. Wir hoffen sehr, Sie bald wieder bei uns als Gast begrüßen zu können. Mit freundlichen Grüßen, Quality Manager THB Maria Isabel

8/10 Good

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stay - great location
We had a great stay - hotel is fabulous location very clean, spacious rooms and a really great choice at breakfast, Pool area is immaculate but could do with more parasols not enough really with the amount of beds and when the temperature hit 38c yesterday unbearable to sit in for some. Receptionist was really helpful when asking about restaurants and we ate in an amazing place Can Torrat which we would never have just stumbled across
Stayed 4 nights in Jun 2019

10/10 Excellent

Ricardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice time in Mallorca
Staff very friendly and helpful. Everything worked perfectly.
Stayed 4 nights in Jun 2019
Response from THB Maria Isabel on 8 Jul,2019
Dear Ricardo, First and foremost we would like to thank you for the praising review you shared following your recent visit to our THB Maria Isabel hotel and are delighted to read that we were able to match your expectations. Thank you for your lovely comments regarding the service you received from our team members, we will make sure to share your kind words as we know it will mean a great deal to them. Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon Best regards from Mallorca Quality Manager

8/10 Good

Rebecca

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2019
Response from THB Maria Isabel on 17 Jun,2019
Dear Rebecca, Thank you very much for your comment about our hotel. We are very pleased that you were able to spend an all-round successful holiday with us and would be happy to pass on your praise. We hope very much to be able to welcome you soon again with us as a guest. Yours sincerely, quality manager THB Maria Isabel

10/10 Excellent

Grainne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel, excellent room and breakfast
Stayed 1 night in Jun 2019
Response from Guest Service on 5 Jun,2019
Dear Grainne, First of all, we would like to thank you for having trusted our hotel, THB Maria Isabel, for your vacations and for the time dedicated to assessing your experience with us. We love reading such detailed and positive comments from our clients and it is a pleasure to know that their stay was so correct and that they felt well taken care of by all our staff at all times. Thank you once again for your opinions, hoping to have the opportunity to welcome you back to our hotel. attentively Guest Service

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
GREAT HOLIDAY BREAK
GOOD LOCATION, CLOSE TO BEACH, WE WERE HALF BOARD AND THE FOOD WAS EXCELLENT. THE BUS SERVICES TO PALMA TOWN AND TO THE AIRPORT WERE GREAT.THE STAFF IN THE HOTEL WERE AS GOOD AS YOU CAN GET.WOULD RECOMMEND IT TO ANYONE.
Stayed 4 nights in Apr 2019
Response from Guest Service on 5 Jun,2019
Dear Petra, Thanks for your rating and feedback. We are pleased that you had a nice stay with us and enjoyed your stay and would be glad if you visit us again in the future. Many Greetings, Guest service

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel close to beach (but not at the seaside). Safe quiet neighborhood, good breakfast and dinner.
Stayed 1 night in Feb 2019
Response from THB Maria Isabel on 2 Mar,2019
Hello! Thanks for your evaluation of our Hotel! We are proud to hear that you had a nice vacacion. We also hope to see you soon again in one of our THB hotels Kind regards The THB María Isabel Team

6/10 Okay

Orla

Food was disappointing - pretty bland all round. If staying here - just do B&B and eat out. Room ok but not great soundproofing. Unfriendly bartender. Staff friendly at the main desk. I wouldn't rate it Four start - 3 at best.
Stayed 6 nights in Jul 2018