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Reviews of Villa Paraiso Resort & Apartelle

2.5 out of 5
Villa Paraiso Resort & Apartelle
J.P. Rizal Street, Mambajao, Mambajao

Reviews

7.2

Good

Rating 10 - Excellent. 3 out of 16 reviews" "
Rating 8 - Good. 7 out of 16 reviews" "
Rating 6 - Okay. 3 out of 16 reviews" "
Rating 4 - Poor. 2 out of 16 reviews" "
Rating 2 - Terrible. 1 out of 16 reviews" "

7.0/10

Cleanliness

7.6/10

Staff & service

7.6/10

Amenities

6.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2020

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, amenities
Silent, accessible to stores and church. Fair amenities and friendly staff
Stayed 1 night in Jan 2020

8/10 Good

Greg

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2019

10/10 Excellent

Verified traveller

Stayed 1 night in Jul 2019

8/10 Good

Verified traveller

Stayed 1 night in Jul 2019

6/10 Okay

ELVIRA

Liked: Cleanliness, staff & service
Not what we expected
We decided to book at this hotel because of the amenities. It looks fun and we have two kids with us. The waterpark is what entice us to book it in the first place, only to find out that guests are cannot use it for free. And they only operate on Saturdays and Sundays. No wifi on our room, we have to go to the lobby and the place is not so accessible with public transport, unless you are coming from the main town/capital. But from the hotel going to their capital is quite a struggle.The good thing with them is their staff, they are accommodating and flexible when we ask to just bring our breakfast early in the morning with us, going to the island instead of eating at their resto.
Stayed 2 nights in Jun 2019

10/10 Excellent

Andy

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It is spacious and i think it is worth the price. People are accommodating.
Stayed 1 night in May 2019
Response from frank on 1 Jul,2019
we thank you for your comments. we will do much better next time.

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Villa Paraiso is an older resort but very relaxing
Stayed 2 nights in Apr 2019

4/10 Poor

Sheiryl

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stinky room
The front desk lady was not really welcoming when we arrived. They dont have a record of our paid confirmed reservation and she had to call somebody to confirm even if i showed her the printed confirmation of room. She does not know what room we reserved.As such, she placed us in the ugliest room near the stockroom.The terrace of the room assigned to us was stinky..She also did not readily gave us the wifi pass word unlike the other resorts we've been to. The resto employees was helpful though.She was the one who gave us the wifi password. The
Stayed 1 night in Jan 2019
Response from Frank on 27 Jan,2019
Greetings Ms. Sheiryl. I apologize for what happened rest assured I will make sure to investigate this matter. We promise to make your next stay a better one. Thank you for this review. This can help us improve. Have a nice day. Frank Mercado Management

8/10 Good

Lea

Liked: Cleanliness, staff & service
Grande piscine et grande chambre
J'étais dans un bungalow du type économique. La pièce est grande. J'ai apprécié la propreté, la proximité du centre ville et surtout la grande piscine. L'inconvénient est tout de même d'entendre la télévision du voisin très fort. Le personnel est très aidant. Le restaurant est agréable.
Stayed 1 night in Nov 2018
Response from king on 9 Dec,2018
thank you for your kind review. we will make sure to improve for your convenience. hope to see you again. mr.frank mercado

2/10 Terrible

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Booked 3 rooms, all rooms are filthy the bathroom look like it's never been clean for months. Ants on the entryway. The suites room floor is dirty and need scrubbing. The room rate is way too expensive based on the room condition. Wifi doesn't work on those rooms close to the waterpark. Room phone doesn't work. Waterpark is closed on Monday &Tuesday. Their continental breakfast is a joke!!! 1 piece of white bread and egg.... the lady didn't even bother to give us even ice cold water. Do not waste your time here.
Stayed 3 nights in Sep 2018
Response from Frank on 25 Oct,2018
dear sir, we apologize for what happened. we accidentally gave you the wrong room which we immediately upgraded without extra charge. we will make sure to improve our service as soon as possible. thank you for your feedback sir.

6/10 Okay

Rose

The room P4 is not advisable to check in due to their floor toilet problem or back job but they said all rooms are good only the P4 room is not. Which where we stayed . So far we injoyed the most is Thier water park it's clean and have maNY slide where your children can injoy too. About the food is not so good and it takes a long to time to wait for your order. But the staff are good very accommodating
Stayed 1 night in Aug 2018
Response from Frank on 30 Aug,2018
greetings, we are very sorry regrading the room problem. we will do our best to fix this problem as soon as possible. looking forward to your next visit. thank you very much.

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities
Very dissapointed
“Deluxe”, room of very low standard and high priced compared to standard rooms in other hotels I have stayed in. Service in restaurant of low standard. Reception staff raised the standard somewhat
Stayed 2 nights in Mar 2018
Response from Frank on 18 Apr,2018
Greeting, We are very sorry for your inconvenience. Rest assured this review will be brought up in our meeting. This will be a big help. Thank you very much.

4/10 Poor

Ivan

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
jeg ha r aldrig fået så lidt for pengene
Stayed 1 night in Jun 2019
Response from frank on 1 Jul,2019
we are very sorry for how you feel. we promise we will do much better on your next visit. your comment will help us improve our services.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 10 nights in Apr 2019
Response from frank on 1 Jul,2019
thank you for your ratings. we promise to do much better.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2019
Response from Frank on 16 Jan,2019
Thank you for this rating. We will make sure to improve in our service as soon as possible.