Outdoor pool, pool cabanas (surcharge), pool umbrellas
Check availability

Reviews of Royal Saray Resort

5 out of 5
Royal Saray Resort
Building 56, Avenue 38, Block 428, Al Seef District, Manama

Reviews

8.4

Very good

Rating 10 - Excellent. 81 out of 140 reviews" "
Rating 8 - Good. 27 out of 140 reviews" "
Rating 6 - Okay. 13 out of 140 reviews" "
Rating 4 - Poor. 11 out of 140 reviews" "
Rating 2 - Terrible. 8 out of 140 reviews" "

9.0/10

Cleanliness

8.4/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

6/10 Okay

Husain

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024

8/10 Good

GURKAN

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
good and quality staff
Stayed 5 nights in Jul 2023
Response from The Royal Saray Management on 26 Aug,2023
Dear Mr.Gurkan Ozer, Thank you for choosing us and for your 4/5 review. We’re glad to hear that you were satisfied with your experience and our staff. We look forward to welcoming you back to Royal Saray Resort in the near future. Kind regards,

8/10 Good

Katherine

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
This ia a beautiful hotel in a wonderful location. The staff were friendly and accommodating. Breakfast has everything you could want. Although the hotel was fully booked we hardly saw any other guests. There is music playing constantly by the pool which I felt was unnecessary. I was glad we went for a city view as I wouldnt have wanted to sit on the balcony listening to the party going on everyday. We were there for 10 days and not once did the turn down service happen. However it was amazing and we had a fantastic time.
Stayed 8 nights in May 2023
Response from Raquel Bernardo Guest relation manager on 26 Aug,2023
Dear Katherine,Thank you for sharing a review of your experience. Our team at Royal Saray is committed to providing high-quality customer service, and we’re thrilled to hear that we made a good impression on you. We have a DJ playing on the pool on thurdays, fridays and saturdays from 3pm to 7pm. We hope you’ll visit us again soon and can enjoy the amazing view we offer on the balcony. warm regards

10/10 Excellent

Sami

Stayed 1 night in Jun 2023
Response from Raquel Bernardo Guest relation manager on 26 Aug,2023
Dear Sami,Thank you for your 10/10 review. We are pleased to hear you enjoyed your stay at Royal Saray.

10/10 Excellent

Rasha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
👍
Stayed 2 nights in Apr 2023
Response from Raquel Bernardo Guest relation manager on 26 Aug,2023
Dear Rasha,Thank you so much for taking a moment to review Royal Saray Resort. We hope to see you again soon

4/10 Poor

Sunil

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Apr 2023

10/10 Excellent

Abdullah

Stayed 1 night in Oct 2022
Response from Raquel Bernardo Guest relation manager on 26 Aug,2023
Dear Abdullah,Thank you for reviewing Royal Saray Resort. We are pleased to know you had a nice stay. warm regards Raquel Bernardo Guest relation manager

10/10 Excellent

Mostafa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful
It was perfect. The room was spacious, very clean. The staff were very friendly. The breakfast was great. Check in and out took less than a minute. My family had a great time during our stay. The only two things I didn’t like is the price of water on the swimming pool. It cost a fortune, and the beach side could be better. But I would definitely stay there again.
Stayed 2 nights in Aug 2022
Response from Royal Saray managed by Accor on 6 Aug,2022
Dear Mostafa, Thank you for staying with us and for sharing your positive feedback. I am pleased to learn that overall you enjoyed your stay, however, I am disappointed that we did not exceed your expectations on this occasion. Please be assed that your feedback is shared for internal management review. We look forward to welcoming you again very soon. Kind Regards, Rabih Zein General Manager

4/10 Poor

Claire

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Lovely big rooms, all have large balcony, best room size in area......But nearly all the staff were untrained and spoke not enough English, had to ask multiple times for things. Phones were often not answered. Several times bedding was ripped and once had blood stains! Room cleaning was erratic, often missed in evening, didn't always put extra items we asked for daily and once threw away several of my cosmetics. Only one proper restaurant on site, no atmosphere in hotel. The pool area had constant loud pumping music all the time, even when the poor musician was playing each afternoon. We couldn't get away from it even on the beach. We asked everyone over and over again to turn it down and softer music, finally after 8 days of asking everyone they put something softer on. Who wants a racket when relaxing by the pool? The ironic thing was, they kept saying people were asking for it - most of the time there was no one or very few other people there. Towels around pool were ALL ripped and bleached. Staff around pool not eager to help, and did so without smiles or understanding. Have clearly suffered from covid and not got their staff back up to scratch, but showed no signs of a 5 * hotel. Shame
Stayed 13 nights in Mar 2022
Response from Royal Saray managed by Accor on 26 Apr,2022
Dear Clare, Thank you for sharing your feedback. I trust we have already communicated through another channel. We hope that you will give us the opportunity to welcome you again soon. Kind Regards, Rabih Zein General Manager

10/10 Excellent

FAHAD

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2022
Response from Royal Saray managed by Accor on 8 Mar,2022
Dear Fahad, We are delighted to hear that you enjoyed your stay at Royal Saray Resort and we look forward to welcoming you again very soon. Kind Regards, Rabih Zein General Manager

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Amazing except
Amazing except room service. It was annoying delay in phone calls and in providing service. I called housekeeping three time for towels. It took them one hour to deliver. Food delivered after 45 minutes.
Stayed 1 night in Dec 2021
Response from Royal Saray Resort managed by Accor on 5 Jan,2022
Dear guest, Thank you for taking the time to review your stay at Royal Saray Resort. We are saddened to understand that we have fallen short of the expectations during your visit. We appreciate your candid comments and will learn from them to help us improve in the future. Thank you for bringing this to our attention. We hope that you will give us the opportunity to welcome you again soon. Kind Regards, Rabih Zein General Manager

8/10 Good

Mohammed

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice resort and quiet we enjoyed staying in this fantastic resort.
Stayed 1 night in Dec 2021
Response from Royal Saray Resort managed by Accor on 21 Dec,2021
Dear Mohammed, I am pleased to learn that you had such an amazing stay at Royal Saray resort and I would like to thank you for taking the time to share your experience with us. We look forward to your next stay! Kind Regards, Rabih Zein General Manager

6/10 Okay

Khalid

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Amazing but!
In general it was amazing. Yet, there was a bad smell in the toilet. Also, they should have humidifier around the hotel
Stayed 1 night in Nov 2021
Response from Royal Saray Resort managed by Accor on 9 Dec,2021
Dear Khalid, Thank you so much for taking the time to review the resort. We are pleased to learn that overall you enjoyed your stay, however, disappointed that we did not exceed your expectations on this occasion. We are following up your feedback internally and appreciate the insight. we look forward to your next stay! Kind Regards, Royal Saray Resort managed by Accor

2/10 Terrible

Ali

Business traveller
Liked: Room comfort
Disliked: Staff & service
Bad service
Very bad service for example I trying to call the reception from 12 non until 2 pm no buddy answer
Stayed 1 night in Nov 2021
Response from Royal Saray Resort managed by Accor on 9 Dec,2021
Dear Ali, Thank you for choosing to stay at Royal Saray Resort and taking the time to provide feedback regarding your recent stay. We are saddened to learn by the service lapses you experienced during your stay. Please know that your feedback has been shared with the broader team and will be addressed. Thank you for bringing this to our attention. We hope that you will give us the opportunity to welcome you again soon. Kind Regards, Rabih Zein General Manager

2/10 Terrible

Khalid M.

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
It wasn’t as I expected
Stayed 2 nights in Nov 2021
Response from Royal Saray Resort managed by Accor on 9 Dec,2021
Dear Khalid, Thank you for taking the time to provide us with the feedback. We are disappointed that we did not exceed your expectations on this occasion, however we hope that you will give us the opportunity to welcome you again soon. Kind Regards, Rabih Zein General Manager

2/10 Terrible

Richard

Travelled with family
Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 2 nights in Oct 2021
Response from Royal Saray Resort managed by Accor on 9 Dec,2021
Dear Richard, Thank you for choosing to stay at Royal Saray Resort, and taking the time to review the resort. We are very sorry to hear that we have fallen short of your expectations during your visit. If you would provide us with any comments, we will share with the team. I hope that in the future we will have the opportunity to welcome you back. Kind Regards, Royal Saray Resort managed by Accor

10/10 Excellent

Ali

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service
الفندق كان موش نظيف لا يصلح للعوائل البحر كان كله حجر وعلب بلاستيك الاكل جاني فيه شعر وباب الحمام باليل سكر وماقدرو يفتحونه والفندق ماحاولو حتى يعتذرون بالموت تواصلت مع مدير والمدير فقط قدم اعتذار
Stayed 1 night in Aug 2021
Response from Royal Saray Resort Management on 27 Sept,2021
Dear Guest, Thank you for taking the time to share your feedback following your visit to Royal Saray Resort managed by Accor. We are sorry to hear about your less than desired experience and rest assured we have taken all the comments in consideration in order to avoid this from happening in the future. Once again, thank you for your valuable feedback and looking forward to hosting you again and turn your experience around. Best Regards,

8/10 Good

Suhair

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jun 2021
Response from Royal Saray Resort Management on 1 Jul,2021
Dear Suhair, Thank you for leaving your rating following your visit at Royal Saray Resort managed by Accor. We are delighted to know that we met your expectations. Looking forward to hosting you in the future. Best Regards,

6/10 Okay

Verified traveller

Stayed 12 nights in Apr 2021
Response from Royal Saray Resort Management on 3 May,2021
Dear Guest, Thank you for reviewing Royal Saray Resort and we apologize we did not meet your expectations. Should there be anything we can do to further enhance your experience, please let us know. Sincerely,

10/10 Excellent

mohamed

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2021
Response from Royal Saray Resort Management on 3 May,2021
Dear Mohamed, Thank you for leaving your rating following your visit. It was a pleasure hosting you and looking forward to have you again as our guest. Sincerely,

8/10 Good

mohamed

Liked: Cleanliness, property conditions & facilities, room comfort
Service of restaurants need to be more fast and quality of breakfast need to be better than what they have
Stayed 1 night in Mar 2021
Response from Royal Saray Resort Management on 3 May,2021
Dear Mohamed, Thank you for taking the time to leave your feedback which will certainly allow us to improve our services and products. Once again, thank you for your feedback. We are looking forward to hosting you again. Sincerely,

2/10 Terrible

Rashid

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad service
The service so bad and no one takes care
Stayed 1 night in Mar 2021
Response from Royal Saray Resort Management on 3 May,2021
Dear Rashid, Thank you for taking the time to leave your feedback. We are sorry to hear about your less than desired experience and rest assured we are taking immediate measures to avoid this from reoccurring. Once again, thank you for your valuable feedback. Sincerely,

8/10 Good

Gabriel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Mar 2021
Response from Royal Saray Resort Management on 3 May,2021
Dear Gabriel, Thank you for leaving your rating. We were pleased to hosting you and looking forward to see you again. Sincerely,

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great but unfortunately for us most of the facilities were closed due to Covid 19.
Stayed 1 night in Feb 2021
Response from Royal Saray Resort Management on 3 May,2021
Dear Guest, Thank you for your feedback. Hopefully all services will be back soon and we will be looking forward to hosting you again! Sincerely,

10/10 Excellent

Verified traveller

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing rooms and food was delicious! Helpful staff
Stayed 1 night in Feb 2021

10/10 Excellent

Mohamed

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
Overall experience was more than perfect. Amazing staff, amazing facilities and the swimming pool was out of this world. The room was very big and totally worth it. Everyone should experience this hotel once. The only drawback is that no outside food is allowed and the room service can get very pricy. Hot hot mezze plate for BD 8 is a bit overkill. You can have Black Tap deliver to your room although it’s not the cheapest option.
Stayed 1 night in Oct 2020
Response from Mahmoud Soliman, Assistant Front Office Manager on 17 Nov,2020
Dear Mohamed, Thank you for taking the time to leave your valuable feedback following your recent visit to Jumeirah Royal Saray. We are happy to know that your experience was perfect. Rest assured our team will look into your concerns to continuously improve our services. It will be our please hosting you again. Best Regards,

10/10 Excellent

MK, London

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was on the ground floor and led straight to the beach which was amazing. The facilities at the hotel were great. Breakfast was pretty standard nothing special. At times the staff would not call back when asked a query and we had to chase things up a few times but the hotel itself is beautiful. Parker was also really friendly and helpful. Would stay here again for sure.
Stayed 5 nights in Oct 2020
Response from Kirti Anchan, General Manager on 17 Nov,2020
Dear MK, Thank your for leaving your kind feedback following your stay. Rest assured we will look into your comments to avoid from reoccurring. Looking forward to hosting you again. Best Regards,

10/10 Excellent

Shaikha

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing!!!
It was amazing!!! Staff very nice and helpful!!! So clean !! Very high quality!!
Stayed 1 night in Oct 2020
Response from Kirti Anchan, General Manager on 17 Nov,2020
Dear Shaikha, Thank you for leaving your feedback following your recent stay. I am delighted to read that you enjoyed the amazing service from our team and our property. Looking forward to hosting you again. Sincerely,

10/10 Excellent

Abdulrhman

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
إقامة رائعة ومريحة ومستوى خدمة متميز
إقامة رائعة ومريحة ومستوى خدمة متميز
Stayed 1 night in Sep 2020
Response from Mahmoud Soliman, Assistant Front Office Manager on 17 Nov,2020
Dear Abdulrhman, Thank you for leaving your feedback, It was a pleasure having you as our guest and looking forward to hosting you soon! Best Regards,

6/10 Okay

ABDULRAHMAN ISA

Travelled with family
Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 2 nights in Aug 2020

10/10 Excellent

PollyUAE, Bahrain

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hotel in Bahrain - staff, hotel, rooms and facilities are the best, Stayed for family birthday during COVID and they did a fabulous job - from the moment we arrived to the time we left. Thanks so much !!!
Stayed 2 nights in Aug 2020

8/10 Good

Mohmohamedamed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in May 2020

8/10 Good

Bsallout, riyadh

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel design and the lobby were very elegant. The rooms are luxurious with very beautiful bathroom and large balcony with excellent sea view
Stayed 2 nights in Jan 2020

10/10 Excellent

Verified traveller

Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2020

10/10 Excellent

haya

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Every thing Good
Stayed 1 night in Dec 2019
Response from Zeki Ozal, General Manager on 31 Dec,2019
Dear Haya, Thank your for letting us know about your recent experience. Looking forward to hosting you again! Best Regards.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is forbidden to eat food from outside the hotel and alcohol
Stayed 3 nights in Oct 2019

10/10 Excellent

Verified traveller

Stayed 4 nights in Sep 2019
Response from Spencer H. Wadama, General Manager on 24 Oct,2019
Dear Guest, Thank you for leaving your score, looking forward to your next visit to Jumeirah Royal Saray. Best Regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent as always, starting from arrival till check out. Service on highest levels and you NEVER get disappointed
Stayed 1 night in Aug 2019
Response from Spencer H. Wadama, General Manager on 24 Oct,2019
Dear Guest, Thank you for taking the time to leave your kind feedback following your visit to Jumeirah Royal Saray. I am happy to read that you had an amazing visit and that we met your expectations. It will be a pleasure hosting you soon! Sincerely,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2019
Response from Spencer H. Wadama, General Manager on 25 Aug,2019
Dear Guest, Thank your for letting us know about your recent experience. It will be a pleasure to host you soon! Sincerely,

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best resort in Bahrain so far worth to visit again
Stayed 1 night in Aug 2019
Response from Spencer H. Wadama, General Manager on 16 Aug,2019
Dear Guest, Thank you for taking the time to leave your feedback. I am delighted to read that our hotel met and exceeded your expectations. Looking forward to hosting you again! Best Regards,

10/10 Excellent

madiouf

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent new luxury hotel
Excellent new luxury hotel with great location and view.
Stayed 1 night in Aug 2019
Response from Spencer H. Wadama, General Manager on 16 Aug,2019
Dear madiouf, Thank you for your review! I am delighted to learn that your experience was perfect and that your enjoyed our luxurious property and beautiful views. It will be our pleasure to host you again! Sincerely,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jul 2019
Response from Spencer H. Wadama, General Manager on 16 Aug,2019
Dear Guest, Thank you for leaving your score following your recent visit. Looking forward to your next visit. Best Regards,

4/10 Poor

Ruqaya

Liked: Room comfort
Disliked: Cleanliness, staff & service
Bad service
Overall is bad services they broke my birthday cake when I ask for the duty manager she told me that it’s not there job to bring the cake from the car and the stuff they are not professional the garbag is not clean
Stayed 1 night in Jul 2019

6/10 Okay

Ziad

Liked: Cleanliness, staff & service
The hotel is not fully functional and not ready for costumer
Stayed 3 nights in Jul 2019
Response from Spencer H. Wadama, General Manager on 16 Aug,2019
Dear Ziad, Thank you for taking your time to leave your feedback. Stay tuned for the exciting projects & enhancementes coming to Jumeirah Royal Saray. Best Regards,

10/10 Excellent

Verified traveller

Stayed 1 night in Jul 2019
Response from Spencer H. Wadama, General Manager on 16 Aug,2019
Dear Guest, Thank your for reviewing our property. I am glad to know that you had a great experience. Looking forward to your next visit. Sincerely,

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Greatest hotel on the Arabian gulf in my opinion, the theme, the rooms, the lounge jus wonderful
Stayed 2 nights in Jan 2019
Response from Spencer H. Wadama, General Manager on 10 Jul,2019
Dear Guest, Thank you for leaving your kind feedback following your recent stay. It will be our pleasure hosting you on your next visit! Best Regards,

10/10 Excellent

AlejandroKSA, Riyadh

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful and luxurious resort. Rooms are fancy and spacious. Balcony is an added value. The swimming pool during the weekend is a social experience. Would definitely recommend strongly and will come back soon.
Stayed 2 nights in Jul 2019
Response from Spencer H. Wadama, General Manager on 10 Jul,2019
Dear AlejandroKSA, I am delighted to read the memorable experience you had while visiting our beautiful property. Definitely what characterizes us is our luxurious and well-appointed rooms. It will be our pleasure hosting you soon! Best Regards,