All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Great place to stay close to the Manaus airport. Clean, quiet, and English available which was very helpful.
Wendy
Stayed 1 night in Apr 2024
Response from Lisye Moraes (front desk) on 6 May,2024
Hello Ms. Wendy! We sincerely appreciate your positive review about your stay with us! We look forward to your return to our hotel, hoping you will enjoy our services even more. See you soon!
Very clean, quiet and comfortable stay. The staff was helpful and friendly. Breakfast was.included and delicious.
Isela
Stayed 1 night in Mar 2024
Response from Daniel Matos (Front Office Supervisor) on 18 Apr,2024
Hi Isela, We appreciate your comment regarding your stay and we eagerly await your return so that you can enjoy our services even more. Come back soon! See you later
8/10 Good
Puneet, West New York
16 Apr,2024
Liked: Cleanliness
Puneet
Stayed 1 night in Apr 2024
Response from Daniel Matos (Front Office Supervisor) on 18 Apr,2024
Sure, here is the translation to English:Hello Puneet,Thank you very much for your review regarding your stay with us. We hope that you will return to our hotel again soon. Always count on us for more hosting.See you later!
Far from everything, very spartan. The breakfast was awful, watered down juices, dirty tables.
it is 18km from the city. The rooms are bare, needed to call for extra towels (had only one!), pillows, blankets.
Laszlo
Stayed 1 night in Apr 2024
Response from Daniel Matos (Front Office Supervisor) on 18 Apr,2024
Sure, here is the translation to English:Hello, how are you?The hotel's proposal is to be as close as possible to the industrial district IV and the airport, therefore, the distance to the city center is relative. We will check with the responsible department regarding the distribution of trousseau items and restaurant service so that it does not happen again. If possible, return to our hotel so that you have a new perception of our services.
Response from Daniel Matos (Supervisor de Recepção) on 12 Apr,2024
Olá Sr. Thomas,Agradecemos sua pontuação referente à sua estava conosco. Estamos bastante contentes por proporcionar um excelente serviço conosco.Até mais!
So close to the airport. They have a free shuttle to the airport. The food here was great.
Camille
Stayed 1 night in Mar 2024
Response from Daniel Matos (Front Office Supervisor) on 8 Apr,2024
Hi Ms. Camille,Thank you for sharing your positive experience! We are happy to hear that you enjoyed our restaurant and hotel. We believe that these factors are essential to a great stay, and we are happy to see that you agree. We hope to welcome you back soon.
We needed a decent hotel close to the airport as we had a very late arrival and were tired. Hotel
exceeded expectations and breakfast included was also pretty good! Room was ready with 24h reception available and sofa-bed for our son was made up as requested and room itself was huge. Happy with choice for the 1 night and would atay again.
Marybel
Stayed 1 night in Mar 2024
Response from Daniel Matos (Front Office Supervisor) on 26 Mar,2024
Hello Ms. Marybel,It is very gratifying for us to receive positive feedback like yours. Please know that your recognition motivates us to continue offering exceptional service and further improving our facilities and experiences for our guests.We always await your return!
Response from Daniel Matos (Front Office Supervisor) on 8 Apr,2024
Hello Ms. Beatriz,Thank you so much for your feedback. We are happy to have met your accommodation needs. We eagerly await your return.
8/10 Good
Don
22 Mar,2024
Don
Stayed 2 nights in Mar 2024
Response from Daniel Matos (Supervisor de Recepção) on 12 Apr,2024
Olá Don,Muito obrigado pela sua avaliação e pelo tempo disposto à pontuar sua estada conosco! esperamos que retorne em breve. Até a próxima.
8/10 Good
donald
16 Mar,2024
donald
Stayed 2 nights in Mar 2024
Response from Daniel Matos (Front Office Supervisor) on 8 Apr,2024
Hello Mr. Donald, how are you?Thank you very much for your feedback on your stay with us. We hope that you will visit our hotel again and have more time to enjoy our facilities. See you soon!
the Hotel restaurant was fantastic , the food was delicious and excellent portions ,the hotel staff were very helpful we enjoyed or stay immensely
James
Stayed 2 nights in Mar 2024
Response from Daniel Matos (Front Office Supervisor) on 13 Mar,2024
Hello, Mr. James,We are delighted with your evaluation and your comment. Our services reflect all our efforts, and feedback like yours only motivates us to pay even more attention to our guests. We look forward to your return to our hotel, hoping you will enjoy our services even more. See you soon!
10/10 Excellent
burton
11 Mar,2024
burton
Stayed 1 night in Mar 2024
Response from Daniel Matos (Supervisor de Recepção) on 8 Apr,2024
Olá Sr. Burton,Muito obrigado pela sua avaliação e pelo tempo disposto a pontuar nossos serviços. Esperamos que o senhor venha mais vezes e que possa desfrutar dos nossos serviços por mais tempo. Até logo.
10/10 Excellent
James
10 Mar,2024
staff very pleasant and helpful everything meets or exceeded our expectations
James
Stayed 1 night in Mar 2024
Response from Daniel Matos (Front Office Supervisor) on 11 Mar,2024
Hello Mr. James,We are pleased with your evaluation. Our efforts will always be to prioritize all of our customers. We hope you return soon so that you can enjoy more of our services. see you later!
Breakfast was good, but it never varied. Room service was top. Thr hotel is in need of serious renovation
Mark
Stayed 8 nights in Feb 2024
Response from Daniel Matos (Front Office Supervisor) on 11 Mar,2024
Hello Mr. Mark,We appreciate your feedback and inform you in advance that we are prioritizing all incoming reviews and thus setting up a task force to improve our services based on guest comments. We hope you return soon.
I loved the hotel! I would recommend the hotel the price is cheap compared to the services
Eric
Stayed 4 nights in Feb 2024
Response from Daniel Matos (Front Office Supervisor) on 21 Feb,2024
Hello, Mr. Eric,We are delighted that you shared your feedback and rating with us. We look forward to your return soon and hope you can make use of more and more of our services. See you soon!
10/10 Excellent
Richard, Greensboro
Travelled with family, Travelled with family and small children
Response from Daniel Matos (Front Office Supervisor) on 19 Feb,2024
Hello Mr. Richard,Thank you very much for choosing to stay with us. Whenever possible, we have early entry standards subject to availability. Contact the hotel so that your reservation can fit into this facility on your next stay. See you later
Excellent hotel. We had a very good sized room with a comfortable bed. Clean, fresh and well presented. Check in was friendly and efficient. Stayed here at the end of an Amazon trip, wish we had stayed here at the beginning too, it is far better than the hotel we chose. Would definitely recommend.
Karen
Stayed 1 night in Jan 2024
Response from Daniel Matos (Front Office Supervisor) on 12 Feb,2024
Hello Ms. Karen,We appreciate your feedback regarding your accommodation. We are happy to provide excellent service to all our guests and with you, it would be no different. We hope you return soon and that you can enjoy all our services soon.See you soon.
10/10 Excellent
Dorothy
8 Feb,2024
Dorothy
Stayed 1 night in Feb 2024
Response from Daniel Matos (Supervisor de Recepção) on 22 Mar,2024
Olá Dorothy,Muito obrigado pela pontuação referente à sua hospedagem. Esperamos ansiosamente que retorno em breve para desfrutar ainda mais de todos nossos serviços. Até logo!
Dining 3 meals a day if you wanted. Choices. Cleanliness. Would have liked a little shop in the building.
Dorothy
Stayed 1 night in Feb 2024
Response from Daniel Matos (Front Office Supervisor) on 7 Feb,2024
Hello Ms. Dorothy,We are happy for your review with us and we are committed to always improving our service with feedback from all our guests. We are planning to implement amenities for small purchases. Perhaps during your next stay, we will already be operating this service. Anyway, thank you very much and see you next time.
10/10 Excellent
Lorry
1 Feb,2024
Lorry
Stayed 1 night in Jan 2024
Response from Lisye Moraes (Recepcionista) on 21 Mar,2024
Olá, Sra. Lorry tudo bem? Ficamos extremamente felizes em receber seu feedback positivo sobre sua estadia conosco! Esperamos recebe-lo novamente em breve para que possamos lhe proporcionar uma experiência ainda melhor. Até logo!
Comfortable and good location for my stay. Friendly staff
David
Stayed 2 nights in Jan 2024
Response from Daniel Matos (Front Office Supervisor) on 2 Feb,2024
Hello Mr. David,We greatly appreciate your comment and evaluation regarding your stay with us. We hope that you return soon and that you can use our facilities more calmly. We are waiting for you!
10/10 Excellent
Dorothy
1 Feb,2024
Dorothy
Stayed 1 night in Jan 2024
Response from Lisye Moraes (Recepcionista) on 21 Mar,2024
Hello Ms. Dorothy. We are extremely happy to receive your positive feedback about your stay with us! We hope to see you again soon to make your experience even better!
10/10 Excellent
Munawar
6 Jan,2024
Liked: Cleanliness
Disliked: Staff & service
Munawar
Stayed 1 night in Jan 2024
Response from Daniel Matos (Supervisor de Recepção) on 8 Jan,2024
Olá Sr. Munawar,Agradecemos sua avaliação quanto à sua hospedagem. Estamos sempre nos esforçando para que nosso atendimento chegue à excelência e que todos nossos hospedes sejam bem tratados e sintam o conforto do TRYP by Wyndham. Retorne logo!!!
Enjoyed my stay, it was only for an evening. Staff were very friendly. Break least was generally very good though the coffee wasn’t.
Lovelda
Stayed 1 night in Dec 2023
Response from Daniel Matos (Front Office Supervisor) on 2 Jan,2024
Hi Mrs. Lovelda,Thank you very much for your positive review! We are extremely pleased to know that your stay at our establishment was successful and met your expectations.We will improve our service thanks to your feedback and pass on information about the restaurant so that we can achieve excellence in the future. Thank you very much and until next time.
The property is very nice the restaurant is not that great
swapna
Stayed 1 night in Dec 2023
Response from Daniel Matos (Front Office Supervisor) on 2 Jan,2024
Hi Swapna,We appreciate your review and inform you that we always give priority to all guest feedback and yours will be no different. We will pass on information about the restaurant to the department to improve our service. Furthermore, we eagerly await your return. Until later!!!
10/10 Excellent
Betania
28 Dec,2023
Betania
Stayed 1 night in Dec 2023
Response from Daniel Matos (Supervisor de Recepção) on 23 Jan,2024
Olá Sra. Betania,Agradecemos sua pontuação referente à sua hospedagem em nosso hotel. Estamos muito felizes por proporcionar uma excelente hospedagem!Sinta-se a vontade à sempre retornar ao TRYP by Wyndham Manaus.
Short stay before a flight out. Staff was really friendly and helpful. Restaurant food and drinks were good!
Shruti
Stayed 1 night in Dec 2023
Response from Daniel Matos (Front Office Supervisor) on 20 Dec,2023
Hi Shruti,We greatly appreciate your comment as it only shows us that we are providing an excellent service to our guests. The focus on serving is essential for all employees and with your evaluation, it encourages us even more. We eagerly await your return. See ya!
Response from Daniel Matos (Supervisor de Recepção) on 14 Dec,2023
Olá Agnaldo,Gostaríamos de expressar nossa mais profunda gratidão pela avaliação positiva que você nos concedeu após sua estadia conosco. Ficamos verdadeiramente felizes em saber que conseguimos proporcionar uma experiência agradável durante o seu tempo aqui. Desejamos a você tudo de bom em suas futuras viagens e que o senhor retorne o mais breve possível.
There are open roof drains and puddles at the roof, the entire hotel is worn, definitely not a four star property
Sean
Stayed 1 night in Nov 2023
Response from Daniel Matos (Supervisor de Recepção) on 1 Dec,2023
Olá Sr. Sean,Analisamos seu relato e informo que o mesmo foi direcionado ao departamento responsável com máxima prioridade. Nossas estruturas estão em constante manutenção e acreditamos que haja uma percepção pontual na localização do nosso hotel. Vamos nos esforçar para que tal percepção seja convertida em satisfação e não hesite em nos procurar.
Response from Daniel Matos (Supervisor de Recepção) on 21 Nov,2023
Olá Sra. Julie,Muito obrigado pela sua pontuação para nosso hotel. Esperamos que a sua hospedagem tenha sido bastante proveitosa e que seu retorno seja o mais breve possível. Até mais!!!
6/10 Okay
Janay
Travelled with family
3 Nov,2023
Liked: Cleanliness, staff & service
Ok
Janay
Stayed 1 night in Sep 2023
Response from Daniel Matos (Supervisor de Recepção) on 3 Nov,2023
Olá Janay,Muito obrigado pela sua avaliação! Iremos trabalhar arduamente para aumentar seu índice de satisfação em nossa unidade e aguardamos ansiosamente seu retorno em nosso hotel.
4/10 Poor
sue
23 Oct,2023
sue
Stayed 1 night in Oct 2023
Response from Daniel Matos (Supervisor de Recepção) on 25 Oct,2023
Olá Sue, tudo bem?Avaliamos sua pontuação e agradecemos seu feedback referente à sua hospedagem conosco. Poderia especificar os pontos que colaboraram para sua avaliação? Precisamos entender em que podemos melhorar para que seu retorno seja o mais aconchegante possível.
Hotel localizado próximo ao Aeroporto, sendo boa localização para quem utiliza Manaus como porta de entrada ou saída de uma viagem mais longa
Quarto e banheiro bons, com bom tamanho e limpos.
Poucas opções de alimentação no entorno e o restaurante do hotel é um pouco ruim e caro.
Café da manhã bastante fraco e sem produtos regionais.
flavio tagliassachi
Stayed 2 nights in Oct 2023
Response from Daniel Matos (Supervisor de Recepção) on 23 Oct,2023
Olá Sr. Flavio,Agradecemos sua avaliação e seu feedback referente à sua hospedagem. Os pontos informados sobre restaurante e produtos regionais serão repassados ao departamento responsável para correção. Quanto à limpeza, ficamos felizes por proporcionar um ambiente harmônico para seu descanso. Aguardamos seu retorno o quanto antes!!
Response from Daniel Matos (Front Desk Supervisor) on 17 Oct,2023
Hello, Mr. Chandrabalan!We are delighted that you enjoyed your stay! We look forward to welcoming you again soon. If you have any questions or need any additional information, please do not hesitate to contact us. Thank you for your positive review!
While the hotel and pool looked clean and modern, we were shocked to be given only one towel and one small pillow per person. Hotel is located close to airport and some factories but not close to any restaurants. We ended up having dinner at the hotel. Restaurant staff was wonderful. Woman at check in was gruff and did not communicate with us (in Portuguese or English) other than handing us paperwork and keys. We were only here one night, after three in a jungle lodge. Would have been disappointed if staying longer.
Kelly
Stayed 1 night in Aug 2023
Response from Daniel Matos (Front Desk Supervisor) on 25 Sept,2023
Hi Ms. Kelly,The satisfaction of our guests is of utmost importance to us, and your evaluation helps us identify areas that require improvement. Your comments will be taken very seriously, and we are committed to taking immediate corrective action to prevent similar issues from occurring in the future.
Staff is nice and efficient. Wifi in the rooms is subpar. They said the pool was closed for cleaning but nobody was cleaning. Breakfast is excellent. The rooms are nice and the shower has great pressure.
David
Stayed 1 night in Jun 2023
Response from Genuir Krul - Gerente Geral on 11 Aug,2023
Thanks for choosing us. Our staff is training for treat our guests like family.
Nice hotel close to the airport. Surrounding areas are not nice, there is no walkable restaurants or stores to go to. But hotel restaurant is good.
Friendly staff, very helpful and accommodating. Very convenient if you need to stay close to the airport.
Taxi fare is R 50.00, @$10.00usd
Very convenient location. 10 minutes from airport. We had 13 hours stop at Manaus. So it was convenient to stay here. Hotel is in a isolated area , no problem we Uber to go to historic district . What we did not like was how dirty is the sofa, and small round table, can not seat in sofa . Hotel should replace it . Also there is a string smell in the room. Perhaps eyecto humidity , nevertheless some fragrance can help with it . In the morning the smell was like string bathroom smell. Employees were very nice and helpful . They book our 1:15 am taxi . My rate is based on cleanness . The fruit plate left in room for welcoming was a nice compliment . I strongly recommend to replace sofa and clean table and do something for string smell , just with that experience will be better
Gladys
Stayed 1 night in Dec 2022
Response from Nathália Aguiar on 28 Dec,2022
Hello Mr. Gladys,Your answer is very important to us! We are happy to hear that you enjoyed our service, location and services!We are taking action to correct what you pointed out about the sofa and the small round table, as well as the smell of the apartment. Our governance and maintenance sectors have already been activated and will verify this occurrence.We look forward to welcoming you again soon! Count on us!
The hotel was really good and in a convenient location. The tap in the sink was not far enough and would drip water all over the unit. Other than that we were really pleased with the facilities.