Ratings based on 15,418 verified reviews
4.4 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.3 Hotel condition
Expedia-verified reviews
by a verified traveller
Posted 29 Dec 2019
by a verified traveller from Los Angeles
Posted 29 Dec 2019
Room was very clean and staffs were very friendly.
by a verified traveller from Tennessee
Posted 28 Dec 2019
The room is very small for three people. The bunk bed is above the queen bed and is in the way of us getting in and out of the lower bed.
The AC in our room was not working well and it was very warm at night.
We do like the location of this hotel. I would recommend this hotel if you don’t mind the limited space.
by a verified traveller from LA, Ca.
Posted 28 Dec 2019
The room iwas like a cabin of a spaceship we couldn't move easily, no wardrobe, there was not a regular light as you'd expect in a hotel room, only a button under the tv that gave you a blue, pink or green kind of illumination that comes out from the corners of the room. The bed rolled up and down to economize space during the day, pretty uncomfortable in my opinion, There was a white transparent curtain not very clean to separate the room from the bathroom, not a door! ,No privacy at all. When you book the hotel you do it for one price , but then out of nowhere there is a complementary fee that you have to pay before leaving no matter what. Our room was pretty noisy due to the constructions around the hotel. Don't expect a fridge, a coffee maker, or water in the room.
by a verified traveller from philadelphia
Posted 27 Dec 2019
The lady in the front desk is very friendly and helpful. The location is very convenient. The design of the room is high-tech and fancy, though we have troubles controlling the temperature. The view from the bathroom is great. Though the room is not spacious, it is very compact and the space is used efficiently.
Comment from Hotel Management
27 Dec 2019 by hotel_mgmt_team_365, Hotel Management
Receiving your wonderful review made our day! We will share your kind words with our crew at Mission Control, and please join us again on your next NYC getaway!
Cheers,
The YOTEL Crew
by a verified traveller from PR
Posted 26 Dec 2019
This is my second time at the hotel. I chose it because the location, near ground transportation, shops and places to eat. Also, for the check out/check in process that is very simple and fast. But this time I’ve noticed that simple details were missing, e.g. the room needs some renovations and attention to details. There was missing the translucent curtains in the window and between the room and the bathroom, the wall paint was scratched in some areas, there wasn’t a hairdryer in the room (I had to call to asked for it), there was stains in the overall surfaces and the rug. In conclusion, the pass of time and the need for attention to these details are notable before the deterioration continues and the rating drops. On the other hand, I would like to highlight the friendliness and courtesy of the housekeeping staff where my room was located, they were remarkable.
Comment from Hotel Management
27 Dec 2019 by hotel_mgmt_team_365, Hotel Management
Thank you for giving a shout-out to our awesome crew! We are so glad to hear that you were so well taken care of, and we look forward to sharing your kind words with them! We are also excited to share that we are in the process of updating our cabins, and we hope to will earn your top score the next time you visit. Until then!
Cheers,
The YOTEL Crew
by a verified traveller
Posted 25 Dec 2019
Comment from Hotel Management
26 Dec 2019 by hotel_mgmt_team_365, Hotel Management
It was great having you with us, and we look forward to welcoming you back for another fun NYC getaway soon!
Cheers,
The YOTEL Crew
by a verified traveller
Posted 25 Dec 2019
We loved the property. The location was perfect, not too far from times
Comment from Hotel Management
26 Dec 2019 by hotel_mgmt_team_365, Hotel Management
We are thrilled to read that you loved your YOTEL stay and found our location ideal for exploring the city! Thanks for taking the time to share, and please hurry back for another stay soon!
Cheers,
The YOTEL Crew
by a verified traveller
Posted 25 Dec 2019
Just nobody about reported problems to the management nothing done , foid standard was poor as well just a bad taste in my mouth all round , nothing done for wahat was a all round poir experience.
Comment from Hotel Management
26 Dec 2019 by hotel_mgmt_team_365, Hotel Management
We are very sorry to learn that you were disappointed in your stay, and we wish that there were more details in your review so that we could follow up with our staff to ensure a better experience going forward. It is always our goal to provide our guests with a fun and memorable experience, and we hope to have another opportunity to do just this on a future trip to the city.
All the best,
The YOTEL Crew
by a verified traveller
Posted 24 Dec 2019
Comment from Hotel Management
26 Dec 2019 by hotel_mgmt_team_365, Hotel Management
Thank you for allowing us to be a part of your NYC getaway! We are glad you had a great time, and we look forward to having another chance to earn your five-star seal of approval on your next trip!
Cheers,
The YOTEL Crew
