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Reviews of La Fonda Heritage Hotel Relais &Châteaux

5 out of 5
La Fonda Heritage Hotel Relais &Châteaux
Pl. Santo Cristo n. 9, Marbella, Málaga

Reviews

9.6

Exceptional

Rating 10 - Excellent. 39 out of 44 reviews" "
Rating 8 - Good. 3 out of 44 reviews" "
Rating 6 - Okay. 1 out of 44 reviews" "
Rating 4 - Poor. 0 out of 44 reviews" "
Rating 2 - Terrible. 1 out of 44 reviews" "

10/10

Cleanliness

9.8/10

Staff & service

9.8/10

Amenities

10/10

Property conditions & facilities

9.8/10

Eco-friendliness

Reviews

10/10 Excellent

ANGELA

Stayed 3 nights in Apr 2024
Response from Matteo Consalvo, Guest Experience Manager on 18 May,2024
Dear Angela,Thank you very much for your review and for awarding us a 5/5 rating. We are delighted to hear that your experience with us was so positive. We strive to provide the highest level of service, and it is very gratifying to know that we have met your expectations.We look forward to the opportunity to welcome you back in the near future.Warm regards,Matteo ConsalvoGuest Experience Manager

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Manuel Flores on 9 Apr,2024
Dear Mrs Griffin, your feedback is invaluable to us, and it serves as motivation for our team to continue delivering outstanding hospitality to all our guests. We look forward to welcoming you back on your next trip to Marbella. Best Regards, Manuel Flores, Guest Experience Manager

10/10 Excellent

Pascale, cooperstown

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean
Stayed 2 nights in Feb 2024
Response from Mario Seisdedos on 7 Mar,2024
Dear Mr. Pascale,Thank you very much for taking your time to send this fantastic rate.We are delighted that you have had a great stay with us.We hope to welcome you back at La Fonda Heritage Hotel.Best Regards,Guest Experience Team

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel minutes walk into Marbella Old Town. Our suite was delightful, with every high quality amenity. The restaurant was excellent for both breakfast and dinner. Top class all round.
Stayed 3 nights in Feb 2024
Response from Sanaz Mahmudi on 3 Mar,2024
Dear Mr. Redfern,Thank you for taking the time to share your feedback. We are delighted to hear that you enjoyed your stay in one of our unique and special rooms. We appreciate your positive comments regarding the breakfast and dinner service at our restaurant. It will be a pleasure to welcome you again in the furture.Kind regards, Sanaz Mahmudi, Assistant Front Office Manager

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolute perfection on earth, what a remarkable property staffed by amazing folks. Cannot recommend enough!
Stayed 2 nights in Jan 2024
Response from Manuel Flores on 29 Jan,2024
Dear Carlos & Any ,We are delighted to read your comment and know that your stay at our hotel has met your expectations. We strive every day to offer our guests an unforgettable experience and comments like yours motivate us to continue working in this line.We sincerely appreciate your recommendation and look forward to having the pleasure of welcoming you back in the near future.Sincerely,Manuel FloresGuest Experience Manager

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
Good but drinks very expensive
Stayed 3 nights in Jan 2024
Response from Sanaz Mahmudi on 26 Jan,2024
Dear Mr. Meekley,Thank you for taking the time to share your experience with us. It is a pleasure to hear that you have enjoyed your stay. We are sorry that you found drinks price expensive. We will pass your comment on to the correspondent department.We look forward to welcome you again.Kind regards,Sanaz Mahmudi,Assistant Front Office Manager

10/10 Excellent

patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is truly a 5* hotel in a perfect location.
One of the best hotels we have ever stayed at. Location is perfect in old town with an easy walk to the beach. The staff at this hotel are the finest we’ve experienced. Everyone from front desk, housekeeping to restaurant were exceptionally professional and pleasant. Wonderful breakfast. We also had a delicious lunch. We stayed in their least expensive room and while on the small side, it had a cute little courtyard to sit outside. We highly recommend La Fonda! 5* all the way.
Stayed 3 nights in Jan 2024
Response from Manuel Flores on 18 Jan,2024
Dear Patricia & Steve,We would like to express our sincere gratitude for taking the time to share your positive experience at La Fonda Heritage. Your kind words truly brightened our day, and we are thrilled to know that you enjoyed your stay with us. We will inform all departments involved about your wonderful review, and we really hope to welcome you very soon. Best Regards, Manuel Flores, Guest Experience Manager.

10/10 Excellent

Raymond

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Old Town
Stayed 3 nights in Jan 2024
Response from Sanaz Mahmudi on 16 Jan,2024
Dear Mr. Starkweather,Thank you for your feedback. We are glad that your stay was perfect. It was a great pleasure to have you with us.We look forward to welcome you again.Kind regards,Sanaz Mahmudi,Assistant Front Office Manager

10/10 Excellent

Brian, Chester

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just amazing staff, food, and facilities. I truly loved my brief time. I will always stay at La Fonda when traveling to Marbella!
Stayed 1 night in Jan 2024
Response from Manuel Flores on 12 Jan,2024
Dear Mr Hanke,Thank you so much for your kind words. We're delighted to hear you enjoyed your stay and we will let the team know about your review. We really hope to welcome you soon. Kind regards. Manuel Flores, Guest Experience Manager

10/10 Excellent

Ross

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommend this amazing place. Staff is incredible.
Stayed 5 nights in Dec 2023
Response from Sanaz Mahmudi on 10 Dec,2023
Dear Mr. Treleven,Thank you for your kind words. It was a great pleasure to have you and your family with us. We are glad that you have enjoyed your stay with us and the service you have received met your expectations.We are looking forward to welcoming you again.Kind regards,Sanaz Mahmudi, Assistant Front Office Manager

2/10 Terrible

Verified traveller

Disaster
The inflexibility of this establishment and unwillingness to accommodate a clear mistake in booking is only overshadowed by the abrupt lack of communication from its management when inquiries are made. If you want to support a cold hearted managent then by all means stay here. A smattering of kindness would have alleviated this review.
Stayed 1 night in Dec 2023
Response from Manuel Flores,Guest Experience Manager on 8 Dec,2023
Dear Danielle Zaritsky,Thank you for your comments. Please understand that you cannot request a reservation modification on the check out day as it is no longer possible. If you had contacted us a few days before, we could have studied your case. Likewise, we hope to see you in February if you want to enjoy Marbella in a unique way. Kind regards,

10/10 Excellent

Alec

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Sanaz Mahmudi on 19 Nov,2023
Dear Mr. Marshi,Thank you for your feedback. We are looking forward to welcoming you again.Kind regards,Sanaz MahmudiAssitant Front Office Manager

10/10 Excellent

Jovita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful
Stayed 1 night in Nov 2023
Response from Sanaz Mahmudi on 6 Nov,2023
Dear Jovita, Thank you for your feedback. We are glad that you enjoy your stay at La Fonda Heritage Hotel. We look forward to welcome you again. Kind regards, Sanaz Mahmudi Assistant Front Office Manager

10/10 Excellent

Kerry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gorgeous Hotel in Perfect Location
Stunning hotel in the most beautiful square of the historic part of Marbella. Beautiful breakfasts, super friendly staff. The only change I'd make is the music at breakfast which, like at most hotels, is a bit of a downer (I think the rule of thumb should be no music with lyrics). Also, they might want to have at least a small gym.
Stayed 11 nights in Oct 2023
Response from Sanaz Mahmudi on 30 Oct,2023
Dear Kerry,Thank you for your review.Thank you for your positive feedback. I am glad to know that you had a pleasant experience during the stay and enjoyes all aspect of our hotel.We will take into account your recommendations to improve our services in the feature.We look forward to welcome you again.Kind regards,Sanaz Mahmudi,Assistant Front Office Manager

8/10 Good

Paul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent position, small room for price paid, should make up room top area with cushions for guests, we had to do that everyday ourselves and WiFi is slow, sometimes not working. Should have small menu on tables for breakfast as there was previously. Good food quality and service at breakfast, thank you.
Stayed 7 nights in Oct 2023
Response from Sanaz Mahmudi on 22 Oct,2023
Dear Mr. Hine,Thank you for sharing your experience with us.It was a great pleasure for us to have you back.We are sorry to hear that some of our services did not meet your expectations. We have taken good a note of your comments regarding the facilities in the room and we will work on it to improve them for better.We look forward to welcome you again. Kind Regards, Sanaz Mahmudi, Assistant Front Office Manager

10/10 Excellent

sepehr

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great in this hotel. Nice staff, good service, responsive, in very good location only 10 minutes walking to beach, a few minutes for restaurants and shops.
Stayed 4 nights in Sep 2023
Response from Sanaz Mahmudi on 11 Oct,2023
Dear Mr. Saebnia,Thank you for taking the time to share your feedback. We are delighted to know that you enjoyed every aspect of teh hotel and had a nice stay with us.We look forward to welcoming you back. Kind regards, Sanaz Mahmudi, Assistant Front Office Manager

10/10 Excellent

Ahmed

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service!
Stayed 3 nights in Sep 2023
Response from Sanaz Mahmudi, Assistant Front Office Manager on 19 Sept,2023
Dear Mr. Ahmed, Thank you for your kind words. We are glad that you enjoyed your stay with us. Our team works hard to provide a welcoming and friendly atmosphere to all our guests, and we are very pleased to know that we have achieved this during your visit. We look forward to welcome you again. Kind regards,

10/10 Excellent

Thabit, London

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely amazing place to stay
Stayed 2 nights in Sep 2023
Response from Sanaz Mahmudi on 15 Sept,2023
Dear Mr. Sabbubeh,Thank you for your positive feedback.We are delighted to know that you enjoyed your stay with us. We look forward to welcoming you again in the near future.Kind regrads,Sanaz MahmudiAssistant Front Office Manager

10/10 Excellent

Aaron

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great. Ideally, the property will get valet parking in the future. The parking situation was not bad, but not ideal. Hotel and room were great as was the staff. I enjoyed the old town location and old town. On the map, things look a lot closer than they are, but did not have much of an issue with Ubers. If you are looking to stay in the Old Town, this is your spot.
Stayed 3 nights in Sep 2023
Response from sanaz mahmudi on 9 Sept,2023
Dear Mr. Resnick,Thank you very much for your review and for sharing your wonderful experience with us. I am glad to hear that you enjoyed your stay and that our service was helpful. For your next visit, you may contact us and we will guide you directly to the nearest parking to the hotel.We are looking forward to welcome you again. Kind Regards, Sanaz Mahmudi Assistant Front Office Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stay
We had a lovely stay in the hotel. The staff all very nice and helpful.
Stayed 4 nights in Aug 2023
Response from Sanaz Mahmudi on 4 Sept,2023
Dear Mrs. ONeill,Thank you very much for your review and for sharing your wonderful experience with us. I am glad to hear that you enjoyed your stay and that our service was helpful. We are looking forward to welcome you again. Kind Regards, Sanaz Mahmudi Assistant Front Office Manager

10/10 Excellent

Andrew

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Sanaz Mahmudi on 14 Sept,2023
Dear Mr. Thomas,Thank you for your feedback.It was a pleasure to have in La Fonda Heritage Hotel.We are looking forward to welcoming you again.Kind regards,Sanaz Mahmudi,Assistant Front Office Manager

10/10 Excellent

Mary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful area. Lots is restaurants and shops. The old town is fairly small but has a lot of life.
Stayed 1 night in Aug 2023
Response from Guest Experience Manager on 31 Aug,2023
Dear Mary,Thank you for your words and for your positive rating! We are very much delighted to read that you enjoyed everything. We can't wait to welcome you back in the future!Kind regards,María Navarro

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect Stay ******
Wonderful stay. Amazing team from start to finish. Wonderful restaurant, can't wait to go back.
Stayed 3 nights in Aug 2023
Response from Sanaz Mahmudi on 27 Aug,2023
Dear MR. Tansley,Thank you very much for your review and for sharing your wonderful experience with us. I am glad to hear that you had a pleasant stay with us and a good impression from the team. We are looking forward to welcome you again. Kind Regards, Sanaz MahmudiAssistant Front Office Manager

10/10 Excellent

chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
New Favourite Marbella Hotel
Totally faultless stay!! A beautiful new hotel in a historic building. The location of the hotel is perfect on the best street of the old town with lovely restaurants and bars. Everything was perfect! A special shout out to Mario the night manager! We will return soon and many times!
Stayed 4 nights in Aug 2023
Response from Saanz Mahmudi on 21 Aug,2023
Dear Mr. Mainwaring, Thank you for taking the time to leave us your comment. We are delighted to know that you had a pleasant stay with us. La Fonda Heritage enjoys a privilege location in town, giving the opportunity to our guests to explore the city, its cultural offer and cuisine, together with a unique accommodation in this emblematic building. I will gladly share your warm words with the rest of my colleagues.We look forward to welcoming you again soon. Kind regards,Sanaz MahmudiAssistant Front Office Manager

10/10 Excellent

Shiva

Liked: Cleanliness, staff & service, property conditions & facilities
I wish breakfast started at 7:30am instead of 8!
Stayed 5 nights in Aug 2023
Response from Raquel Platero on 18 Aug,2023
Dear Ms. Shiva,Thank you very much for taking the time to leave us your comment and for rating us with a fantastic 5 on your review.We are delighted you enjoyed your stay with us.As for your comment, we always try to improve and we will forward your request to our F&B department.Best regards,Front Desk ManagerRaquel Platero

10/10 Excellent

Wing

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023
Response from Front Office Manager on 17 Aug,2023
Dear Mr. Wing,Thank you for taking the time to rate your experience at La Fonda Heritage Hotel. I am pleased to learn how much you have enjoyed your stay with us. We look forward to welcoming you again soon. Kind regards, Raquel Platero

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel with an awesome restaurant
Stayed at this hotel for two nights. Beautiful property with awesome restaurant and employees. The Negroni and deserts were awesome. Hotel is almost new, opened earlier this year. We got lucky with parking right in front of the hotel. I also liked the modern hair drier :)
Stayed 2 nights in Jul 2023
Response from Raquel Platero on 15 Aug,2023
Dear Mr. Kiral,Thank you for your stay at La Fonda Heritage hotel.I am please to learn that you had a great experinece with us, and enjoyed the food in our unique retaurant "Jane".We look forward to welcoming you again soon.Kind regards,Raquel PlateroFront Office Manager

10/10 Excellent

Kay

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Total bliss. Exclusive yet gently relaxed. I’d happily live here!
Stayed 1 night in Jun 2023
Response from Raquel Platero on 15 Aug,2023
Dear Mrs. Ramsden,Thank you for your Kind words,It was a great plasure to have at La Fonda Heritage Hotel.I am so happy to learn how much you have enjoyed your stay. We look forward to welcoming you again soon.Kind regards,Raquel PlateroFront Office Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2023

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023

6/10 Okay

Jesper

Liked: Cleanliness
Disliked: Staff & service, room comfort
Potentential.. men den er der ikke endnu som 5 *
Utroligt flot hotel… helt nyt… men med alt alt for mange ting som halter i forhold til den pris man betaler og det niveau man med rette kunne forvente af et 5 stjernet hotel. Vi boede i en suite bare for ar sætte det i perspektiv. For at nævne bare lidt * stort set ingen garderobeplads * ingen lys på badeværelse ved spejl * ingen lys på trappe foran lejlighed hvilket gjorde at min hustru faldt ned af trapperne * ingen glas i minibar * ingen do-not-disturb skilt eller anordning… hvilket gjorde at vi 2 ud af 3 eftermiddage havde personale stående i rummet under middagsluren * restaurant og rooftopbar var lukket under vores ophold * manglende aflægsplads på toilet På plus siden * Absolut fantastisk morgenmad og betjening her * fantastisk smukt hotel * endnu bedre beliggenhed
Stayed 3 nights in Jan 2024
Response from Manuel Flores on 29 Jan,2024
Dear Mr Bergstedt,Thank you for taking the time to share your experience with us. We greatly value your feedback and are pleased to hear that you found our hotel and location appealing, and that you enjoyed our breakfast and service.We sincerely regret that your stay did not meet your expectations in several respects. Your comments are essential to us as they help us identify areas for improvement. We take note of the issues you mentioned. These are important aspects that we should have taken into account and we will work to improve them.We apologize for any inconvenience you may have experienced and appreciate your patience. Your satisfaction is our priority and we strive to provide an exceptional experience for all our guests.We look forward to the opportunity to welcome you back in the future and demonstrate our commitment to service excellence.Best regards,Manuel Flores, Guest Experience manager

10/10 Excellent

YANKO

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Magnifique hôtel situé dans la vieille ville de Marbella. Services exceptionnels des employés. Proche de tout à pied et en vélo Nous recommandons sans hésitation.
Stayed 2 nights in Nov 2023
Response from Manuel Flores on 28 Nov,2023
Nous vous remercions d'avoir pris le temps de rédiger un commentaire aussi agréable sur notre hôtel et notre personnel. Vos mots nous remplissent de joie et de fierté de savoir que nous avons répondu à vos attentes et que nous vous avons offert un séjour mémorable et agréable.Nous nous réjouissons de vous accueillir à nouveau bientôt et d'ici là, nous vous souhaitons le meilleur.Manuel FloresGuest Experience Manager

10/10 Excellent

Mads

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from Sanaz Mahmudi on 11 Nov,2023
Dear Mr. Krog-jensen,Thank you for your feedback.We look forward to welcome you again. Kind regards,Sanaz MahmudiAssistant Front Office Manager

10/10 Excellent

Jerry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Alles was goed, locatie, hotel zelf maar vooral al het personeel, geweldig!
Stayed 7 nights in Oct 2023
Response from Sanaz Mahmudi on 3 Nov,2023
Dear Mr. De Greef, Thank you for you kind feedback. We are so delighted to know that you have enjoyed your stay with us. We will pass on your comments to the entire team, as this motivates us to continue to provide the best service to our guests.We look forward to welcome you again. Kind regards, Sanaz Mahmudi, Assistant Front Office Manager

10/10 Excellent

Iiro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5 🎖️
Loistava!
Stayed 3 nights in Sep 2023
Response from Sanaz Mahmudi on 11 Oct,2023
Dear Mr. Välimäki, We are pleased you had a great stay with us, and we look forward to welcoming you back. Kind regards, Sanaz Mahmudi, Assistant Front Office Manager

10/10 Excellent

Shumayal Ayub

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very beautiful hotel. Architecture & design is outstanding and a perfect location to match. The staff are pleasant and greet with you a smile and are very accommodating. Will I visit again…without a doubt.
Stayed 2 nights in Aug 2023
Response from Saanz Mahmudi on 28 Aug,2023
Dear Mr. Syed,Thank you very much for your detailed review and for sharing your wonderful experience with us. I am delighted to hear that you enjoyed your stay. We are especially proud of your mention to our team, our staff truly is our greatest asset.We are looking forward to welcome you again. Kind Regards, Sanaz Mahmudi Assistant Front Office Manager

10/10 Excellent

Herve

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
accueil chaleureux, personnel aux petits soins établissement tout neuf un vrai régal pour les yeux l alliance du moderne et respect des batiments anciens la chambre etait tres propre champagne et chocolats offert
Stayed 3 nights in May 2023
Response from Raquel Platero on 15 Aug,2023
Dear Mr. Dessacs,Thank you for taking the time to review your experience at La Fonda Heritage Hotel.I am delighted to learn how much you have enjoyed the service provide by all our team.We look forward to welcoming you again soon.Kind regards,Raquel PlateroFront Office Manager