Seasonal outdoor pool, pool umbrellas, pool loungers

Reviews of Senator Marbella

4 out of 5
Senator Marbella
Principe Alfonso von Hohenlohe, Parcela 97, Marbella, Málaga

Reviews

8.0

Very good

Rating 10 - Excellent. 222 out of 654 reviews" "
Rating 8 - Good. 275 out of 654 reviews" "
Rating 6 - Okay. 101 out of 654 reviews" "
Rating 4 - Poor. 34 out of 654 reviews" "
Rating 2 - Terrible. 22 out of 654 reviews" "

8.4/10

Cleanliness

8.2/10

Staff & service

8.2/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Donna

Liked: Cleanliness, staff & service, property conditions & facilities
Found the hotel good , breakfast was easy to find a table and was a good breakfast. Pool area was clean and still ok to find sun beds . Taxi was just outside the hotel. Beds were very comfortable and I would definitely stay here again
Stayed 4 nights in Apr 2024
Response from Carlos Estévez, GM Senator Marbella Spa Hotel on 29 Apr,2024
Dear Donna,Thank you for such a positive review.It is always a pleasure to receive positive feedback from our guests Your willingness to choose Senator Marbella Spa Hotel for future stays is the highest compliment we could receive. Rest assured, we anticipate the opportunity to serve you again, upholding the quality and service you've come to expect from us.It would be our pleasure to have you return on another occasion.Very best wishes,Carlos Estévez, GM Senator Marbella Spa Hotel

8/10 Good

Sarrah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel for an R&R vacation. I definitely recommend the spa.
Stayed 7 nights in Mar 2024
Response from Carlos Estévez, GM Senator Marbella Spa Hotel on 3 Apr,2024
Dear Sarrah,It was a pleasure to receive this great review.We are pleased that we were able to meet your expectations.We look forward to seeing you again on your next stay.Best wishes,Carlos Estévez, GM Senator Marbella Spa Hotel

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 4 nights in Mar 2024
Response from Carlos Estévez, GM. Senator Marbella Spa Hotel on 25 Mar,2024
Cher Mark,Nous prenons connaissance de cette appréciation parfaite.Nous sommes ravis de lire que notre hôtel a répondu à toutes vos attentes et que vous ayez particulièrement apprécié la qualité du service que vous avez reçu chez nous. Nous transmettons votre compliment à notre équipe.J'espère avoir le plaisir de vous recevoir à nouveau très prochainement. Bien cordialement,Carlos Estévez, GM. Senator Marbella Spa Hotel

6/10 Okay

amarjit

Stayed 6 nights in Feb 2024

8/10 Good

Mark

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
A convenient hotel although bar facilities are a little poor. Rooms are clean and spacious and usually (except this weekend) it is very easy to park just outside.
Stayed 2 nights in Mar 2024
Response from Carlos Estévez, GM Senator Marbella Spa Hotel on 4 Mar,2024
Dear Mark,Thank you for taking the time to share your feedback.We are delighted to hear that you found our rooms clean and spacious, providing a comfortable environment during your stay. On the other hand, we regret to hear that our bar facilities did not fully meet your expectations. While we strive to offer quality products to our guests, we will take your comments into consideration as we continue to work to improve our services.We hope to have the opportunity to welcome you back for an even better experience in the future.Kind regards,Carlos Estévez, GM Senator Marbella Spa Hotel

10/10 Excellent

Mamoudou

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are very nice thank you ANA for the surprise you did on my wife birthday it was lovely experience in senator Marbella thank you all🙏🙏
Stayed 3 nights in Feb 2024
Response from Carlos Estévez, GM Senator Marbella Spa Hotel on 19 Feb,2024
Dear Guest,Thank you for taking the time to share such a kind review.We are pleased to see that the dedication and effort with which we carry out our work is being reflected in the satisfaction of our guests.We are delighted to hear that our staff, particularly Ana, contributed positively to your wife's birthday celebration, making it a memorable occasion. We do try to make sure all our guests have the best experience they can with us and we will always go that 'extra mile' to ensure your expectations are met. Undoubtedly, reviews like yours are a further incentive in our daily efforts to ensure that our customers enjoy their stay in all aspects and so we will communicate it to our entire team.We look forward to having you return. Best wishes,Carlos Estévez, GM Senator Marbella Spa Hotel

10/10 Excellent

MARIA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Oliver

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you as always - great service and discrete and open minded. All the best
Stayed 1 night in Feb 2024
Response from Carlos Estévez, GM. Senator Marbella Spa Hotel on 9 Feb,2024
Dear Oliver,Thank you for your positive review, we appreciate it. It is rewarding to know that you had such a pleasant experience with us and that you found your room equipped with everything you needed.Moreover, thank you for appreciating our team's quality service; this will encourage us to continue with our efforts to deliver an excellent experience to all our guests.The entire team look forward to welcoming you back for a future visit.Yours sincerely, Carlos Estévez, GM. Senator Marbella Spa Hotel

8/10 Good

Dawn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was great and the staff really friendly . The bar area was very small but welcoming . Surrounding area was great and everything needed was on the doorstep . Only criticism i have was the hotel corridors were very noisy , people talking at all hours outside of hotel rooms , some visitors inconsiderate to other guests who may have been trying to sleep .....luckily the room had an inner door which offered a little more sound proofing . In January the hotel was very Quiet but i imagine in the peak season this hotel would be very popular especially because of its great location . Only
Stayed 7 nights in Jan 2024
Response from Carlos Estévez, GM. Senator Marbella Spa Hotel on 8 Feb,2024
Dear Dawn,Thank you very much for your feedback. We're delighted to hear that you found our hotel great and our staff friendly, which is a testament to our commitment to service excellence. It's also wonderful to know that you enjoyed the welcoming atmosphere of our bar area and the convenience of having everything you needed close by. We appreciate your feedback regarding the noise in the hotel corridors. While our accommodations are designed to minimize noise and our rooms feature double glazed windows, we understand that inconsiderate behavior by other guests can be disruptive. Rest assured that we strive to ensure a peaceful environment for all our guests.We look forward to welcoming you back in the future. All the best.Carlos Estévez, GM. Senator Marbella Spa Hotel

8/10 Good

Thomas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the spa
Stayed 2 nights in Feb 2024
Response from Carlos Estévez, GM Senator Marbella Spa Hotel on 5 Feb,2024
Dear Thomas,Thank you for taking the time to review your stay.We are delighted to hear that you enjoyed our spa facilities, which offer a variety of treatments and a hydrotherapy circuit designed for relaxation. We look forward to welcoming you back.Yours sincerely,Carlos Estévez, GM Senator Marbella Spa Hotel

8/10 Good

Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall good rate in everything.
Stayed 3 nights in Jan 2024
Response from Carlos Estévez, GM Senator Marbella Spa Hotel on 5 Feb,2024
Dear Maria,It was a pleasure to receive this great review.We are pleased that you had a pleasant stay with us and appreciated our high standards.We look forward to welcoming you back on a future occasion.Best regards,Carlos Estévez, GM Senator Marbella Spa Hotel

8/10 Good

Fergus

Business traveller, Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 25 nights in Jan 2024

10/10 Excellent

moira

Liked: Property conditions & facilities
Nice clean property, friendly staff
Stayed 5 nights in Jan 2024
Response from Carlos Estévez, GM Senator Marbella Spa Hotel on 31 Jan,2024
Dear Moira,Thank you for positively reviewing your stay.We are pleased that you had a pleasant stay with us and appreciated our high standards.Your kind words about our team members are truly appreciated.We look forward to the opportunity to welcome you back for another memorable stay. Yours sincerely,Carlos Estévez, GM Senator Marbella Spa Hotel

2/10 Terrible

Peter

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Party hotel, not for sleeping
If you like to party all night in the hotel corridors, this hotel is for you. If, however, you prefer a good nights sleep avoid this hotel at all costs! At 1AM in the morning a gang of suit clad hooligans entered the hotel yelling and screaming, and arriving in their hotel corridor the screaming and partying continued for 2 hours. Despite the reception being informed no action was taken. Do not bother complaining to the manager, no response will be received, I assume their inbox is full, of complaints...
Stayed 1 night in Jan 2024
Response from Carlos Estévez, GM Senator Marbella Spa Hotel on 31 Jan,2024
Dear Peter,Thank you for taking the time to share your experience with us. We take guest feedback very seriously, and it is disconcerting to hear that you did not enjoy your stay with us. What you described certainly does not meet the standard we set forth.Our main aim is to achieve maximum satisfaction for all guests who visit us, and we are very sorry that your stay was not what you expected and we are sincerely concerned that you were unable to rest properly due to the noise of other guests.We would like to clarify that our reception made every effort to appease this group and at some point it seemed that they had managed to calm them down, but they resumed their inappropriate behaviour. The receptionists have already been instructed to be much more forceful if this happens again, so please bear us in mind if you return to Marbella. We will do all we can to make your stay a truly enjoyable one.Yours sincerely,Carlos Estévez, GM Senator Marbella Spa Hotel

4/10 Poor

Jessica

Disliked: Cleanliness, property conditions & facilities
Stayed 4 nights in Jan 2024

8/10 Good

Pearl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

8/10 Good

Arvin

Stayed 2 nights in Jan 2024

10/10 Excellent

Zara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel within walking distance of the beach, friendly and helpful staff.
Stayed 3 nights in Jan 2024
Response from Carlos Estévez, GM Senator Marbella Spa Hotel on 25 Jan,2024
Dear Zara, Thank you very much for this kind review.We are pleased to see that the dedication and effort with which we carry out our work is being reflected in the satisfaction of our guests. We are glad that you highlight the attention of our staff, as well as our privileged location.We look forward to welcoming you back on future visits. Kindest regards,Carlos Estévez, GM Senator Marbella Spa Hotel

10/10 Excellent

Saul, Durham

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
muy bonitas instalaciones
Stayed 1 night in Jan 2024
Response from Carlos Estévez Gerente on 2 Mar,2024
Querido Saul,Nos alegra mucho saber que las instalaciones del hotel fueron de su agrado y que la limpieza y la condición de nuestro establecimiento cumplieron con sus expectativas al 100%. Lamentamos, no obstante, si el servicio no alcanzó su completa satisfacción. Siempre nos esforzamos por ofrecer un servicio excepcional y tomaremos en cuenta sus comentarios para seguir mejorando.Una vez más le damos las gracias por compartir su experiencia con nosotros y esperamos poder servirle de nuevo en el futuro.Atentamente,Carlos EstévezGerente

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Seasoned travel
The hotel and staff were very helpful I am 76 years old and they were most helpful
Stayed 7 nights in Jan 2024
Response from Carlos Estévez, GM. Senator Marbella Spa Hotel on 18 Jan,2024
Dear Brian,Thank you for this great review.Ensuring the comfort of our guests is one of our top priorities, so it is rewarding to know that you were satisfied in this regard. We really appreciate your mention of our team's top-quality service; this will inspire us to keep up the good work.We look forward to seeing you again on future occasions.Best wishes,Carlos Estévez, GM. Senator Marbella Spa Hotel

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Good
All well and good for the most part. However, once in the suite, documents about the hotel/services were read and we found that as we had a suite, we should've had a fruit platter on arrival. Also, we should've been afforded the option of a late checkout. Bit annoying. Amazing as regards to everything else. Breakfast was something special. Amazing comfort.
Stayed 1 night in Jan 2024
Response from Carlos Estévez, GM Senator Marbella Spa Hotel on 16 Jan,2024
Dear Michael,Thank you sharing your experience with us.We are thrilled to hear that you found our breakfast to be something special and that you experienced amazing comfort during your stay. It is rewarding to know that our room cleanliness and hotel condition met your expectations at 100%. We apologize for any oversight that should have accompanied your suite. Similarly, we offer the option of late checkout subject to availability and we are sorry if this was not clearly communicated to you. We appreciate your positive feedback and have taken note of your comments to ensure our service continues to meet the high standards we set.We hope we have the opportunity of seeing you again in the future.Kind regards,Carlos Estévez, GM Senator Marbella Spa Hotel

10/10 Excellent

Mezzalie

Stayed 1 night in Jan 2024

6/10 Okay

Robert

Stayed 5 nights in Dec 2023

10/10 Excellent

Sharon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Little dated however great hotel
Brilliant service
Stayed 4 nights in Dec 2023
Response from Carlos Estévez, GM Senator Marbella Spa Hotel on 5 Jan,2024
Dear Sharon,Thank you for such a kind review.We are thrilled to hear you found our service brilliant and appreciated the cleanliness of our rooms. It is great to know the overall condition of our hotel met your expectations and that your stay was comfortable. While you mentioned the hotel has a slightly dated aspect, we are proud to offer a combination of classic charm with modern amenities, and our team is committed to maintaining a high standard of hospitality.We hope to welcome you back. Best wishes,Carlos Estévez, GM Senator Marbella Spa Hotel

8/10 Good

Parveaz

10/10 Excellent

Tokunbo

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023

10/10 Excellent

Michael

Excellent place this time of year not busy
Stayed 6 nights in Dec 2023
Response from Carlos Estévez, GM. Senator Marbella Spa Hotel on 27 Dec,2023
Dear Michael, Thank you for your positive review, we appreciate it.Our team always strives to provide excellent service and create a welcoming atmosphere for our guests and we are pleased we met your expectations.We hope to see you again soon for another enjoyable experience.Best wishes,Carlos Estévez, GM. Senator Marbella Spa Hotel

8/10 Good

Velazquez

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

8/10 Good

Pearl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient Location and clean
Stayed 1 night in Dec 2023
Response from Carlos Estévez, GM Senator Marbella Spa Hotel on 18 Dec,2023
Dear Pearl,thank you for taking the time to share your experience at our hotel.We are pleased that we were able to meet your expectations with our high standards and strategic location.We look forward to welcoming you again. Best regards,Carlos Estévez, GM Senator Marbella Spa Hotel

10/10 Excellent

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 28 nights in Nov 2023

8/10 Good

Anthony

Travelled with group
Liked: Staff & service, amenities
We have stayed before and would definitely come back
Stayed 3 nights in Dec 2023
Response from Carlos Estévez, GM Senator Marbella Spa Hotel on 7 Dec,2023
Dear Anthony,Thank you for this positive review.We appreciate that you chose to stay with us again and we are glad to hear that your experience was again satisfactory.We look forward to seeing you on your next visit.Best regards,Carlos Estévez, GM Senator Marbella Spa Hotel

8/10 Good

Pearl

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location and very clean .
Stayed 1 night in Nov 2023
Response from Carlos Estévez, GM Senator Marbella Spa Hotel on 4 Dec,2023
Dear Pearl,We are very grateful for your positive comments about your stay.We are also pleased to know that our cleanliness and location contributed to a pleasant stay at our hotel. It would be our pleasure to have you return on another occasion.Yours sincerely,Carlos Estévez, GM Senator Marbella Spa Hotel

10/10 Excellent

Jemma

Stayed 1 night in Nov 2023

10/10 Excellent

Kathryn

Stayed 1 night in Nov 2023

10/10 Excellent

Thore

Liked: Cleanliness, staff & service, room comfort
Beautiful location on the golden mile of Marbella beaches. Excellent service, comfortable rooms and beds, slept like a baby.
Golden mile, Marbella
Stayed 3 nights in Nov 2023
Response from Carlos Estévez, GM. Senator Marbella Spa Hotel on 21 Nov,2023
Dear Guest, Thank you for your review. We are proud of the high level of personal service we offer so it's really rewarding to receive this positive feedback about your stay. Thanks for also mentioning our convenient location. It's a reward for us every time we receive positive reviews such as this.We look forward to seeing you again in the future.Best wishes,Carlos Estévez, GM. Senator Marbella Spa Hotel

8/10 Good

TERRY

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
It was clean .. needs a face lift
Stayed 6 nights in Nov 2023
Response from Carlos Estévez, GM Senator Marbella Spa Hotel on 20 Nov,2023
Dear Terry, Thank you very much for your feedback.We are glad you had a pleasant stay but regret you were not completely satisfied. Rest assured that we have noted your comments and will consider them carefully when planning for any future improvements.We hope that we may have the opportunity to welcome you back in the future.Best regards,Carlos Estévez, GM Senator Marbella Spa Hotel

10/10 Excellent

Pearl

Stayed 1 night in Nov 2023

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2023

8/10 Good

Margaret

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2023

10/10 Excellent

TERENCE

Liked: Cleanliness, staff & service, property conditions & facilities
It was clean and central .,
Stayed 5 nights in Sep 2023
Response from Carlos Estévez, GM Senator Marbella Spa Hotel on 5 Oct,2023
Dear Terence,Thank you for such a positive review of your stay with us.We are delighted to hear that you appreciated the cleanliness of our hotel and found our location to be central. Our team works hard to maintain a high standard of cleanliness and we are proud to be situated in the heart of Marbella, close to the beach and city center.We look forward to the pleasure of welcoming you back again in the future. Best regards,Carlos Estévez, GM Senator Marbella Spa Hotel

8/10 Good

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
Stayed 1 night in Sep 2023
Response from Carlos Estévez, GM Senator Marbella Spa Hotel on 5 Oct,2023
Dear Thomas,Thank you for this positive feedback.We are pleased that we were able to meet your expectations.We hope that you will stay with us again many more times in the future. Best wishes,Carlos Estévez, GM Senator Marbella Spa Hotel

10/10 Excellent

Henry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Marbella trip
Lovely last minute stay at this comfortable hotel..
Stayed 1 night in Sep 2023
Response from Carlos Estévez, Gerente Senator Marbella Spa Hotel on 3 Oct,2023
Dear Henry,Thank you for such a positive review.We are glad you had an enjoyable stay, our team members take great pleasure in going that extra mile for our guests to make sure they have a memorable experience with us.We look forward to welcoming you back. Best wishes,Carlos Estévez, Gerente Senator Marbella Spa Hotel

6/10 Okay

Barbara

Travelled with group
Close to the sea and lots of restaurants. Convenient to shops. Rooms could be a little cleaner and need an update. Beds were comfortable.
Stayed 3 nights in Sep 2023
Response from Carlos Estévez, GM Senator Marbella Spa Hotel on 29 Sept,2023
Dear Barbara,Thank you for sharing your review.We are delighted to hear that you appreciated our convenient location, close to the sea, restaurants, and shops. It's great to know that our comfortable beds contributed to a pleasant stay for you.However, we regret to learn that you found the cleanliness and the room's condition not up to your expectations. We take pride in maintaining high standards of cleanliness and will address your concerns with our housekeeping team to ensure improvements are made. Your feedback is valuable to us and helps us to continually enhance our guest experience.We hope to welcome you back. Best wishes,Carlos Estévez, GM Senator Marbella Spa Hotel

8/10 Good

Kristian, Gravesend

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2023

10/10 Excellent

MARTHA

Stayed 3 nights in Sep 2023

8/10 Good

Shane

Liked: Cleanliness, room comfort
Stayed 4 nights in Sep 2023

10/10 Excellent

Paul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic stay. Will come again
Stayed 3 nights in Sep 2023
Response from Carlos Estévez, GM Senator Marbella Spa Hotel on 12 Sept,2023
Dear Paul,Thank you for this kind review.We are delighted to hear that we met your expectations; this positive feedback inspires us to continue upholding our high standards.We look forward to seeing you again in the future.Best wishes,Carlos Estévez, GM Senator Marbella Spa Hotel

8/10 Good

M d

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

8/10 Good

Sasha

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2023