"Beautiful setting, lovely rooms. Staff are a bit clueless and indifferent- need way more training on customer service. We had dinner and breakfast and both were good."

"Beautiful hotel in gorgeous location overlooking the river. It was very quiet and peaceful. The service at the restaurant and bar could be improved. The front desk is very friendly and helpful. I would go again, but would eat dinner outside the hotel. Breakfast was amazing!"

"Fabulous hotel - almost Belmond but not quite. Rooms are excellent (must comfortable beds with down pillows). Breakfast is superb. Pool service a bit sporadic but overall the staff were wonderful."

"Lovely hotel. The room was spacious and clean. The spa was heaven as the indoor pool, hot tub and Turkish bath were included. I didn't see the sense in having to buy the shower cap/swimming cap as it wasn't waterproof"

"This was our first stay at Douro Palace and as we arrived and parked up we were amazed with location and appearance of the site. We were really pleased with the welcome we received and then when we arrived at our room, which we had booked with a river view, were amazed with the view - we’d really ..."

"Great location. Great customer service"