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Reviews of Hivernage Secret Suites & Garden

5 out of 5
Hivernage Secret Suites & Garden
Rue El Houssima, Quartier de l'Hivernage, Marrakech

Reviews

9.2

Wonderful

Rating 10 - Excellent. 31 out of 40 reviews" "
Rating 8 - Good. 4 out of 40 reviews" "
Rating 6 - Okay. 3 out of 40 reviews" "
Rating 4 - Poor. 1 out of 40 reviews" "
Rating 2 - Terrible. 1 out of 40 reviews" "

9.2/10

Cleanliness

9.8/10

Staff & service

6.8/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Okay

david

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Much better options nearby for the price. This property does not deserve the star rating it boasts. Very run down and shabby
Stayed 3 nights in Apr 2024

10/10 Excellent

Ayana

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely quiet spot set in peaceful gardens with pool, great breakfast and extremely kind and helpful staff
Stayed 5 nights in Nov 2023

10/10 Excellent

Kathy, altamonte springs

Liked: Cleanliness, staff & service, property conditions & facilities
Relaxing
Stayed 1 night in Feb 2023

6/10 Okay

Merrill

Travelled with group
Liked: Cleanliness
Riad could be 5 star, but Ayoub is the best!!
Temperatures were running even higher than normal so I msg'd the Riad prior to our cancellation date to ensure that the a/c was working well and was assured it was. The riad knew our arrival time because they arranged for our transportation. When we arrived the air in the room was not on (it was 112 that day!) When they turned it on, initially cold air was coming out but within 1 hour, no more cold air. Abraham offered to move us to a "better" room for an additional fee. The room was larger but the a/c unit could not handle the size of the room. We wound up sleeping on the couch because it was the closest to the a/c. We shared our frustrations with Ayoub, a different mgr, and he was completely customer focused. We had to move to yet a 3rd different room, but he assured us that the a/c would work properly and he delivered on his promise. The only downside was no a/c in the bathroom area so you had to shower quickly and then get ready in the bedroom. This riad could be amazing if they would do 2 things...upgrade the a/c in each room (there are only 6!) and improve the level of customer service. Ayoub is fantastic - as is the young lady that cleans the rooms and much of the property - and they are what kept us at the property! Ayoub was truly the one person who really seemed to care about customer satisfaction and would not only keep his promise but follow up to make sure your problem was resolved to your satisfaction. This place could go from good to great...
Stayed 4 nights in Jul 2022

10/10 Excellent

nitsan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019

8/10 Good

AMYN-MOHAMED

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Feb 2019
Response from Guest Relation on 8 May,2019
Dear Guest, Thank you for sharing your experience with fellow travelers. We really appreciate your review and we are very happy to know that you were very satisfied by the overall level of services presented by the Hotel. We hope welcoming you back very soon, Thanks & Best Regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2018
Response from Guest Relation on 19 Jan,2019
Thank you for the time taken to rate our Hotel Hivernage Secret Suites & Garden, Make sure that your reviews are very useful to increase our Fellow guests satisfaction and Improve our services, We'd love to share another positive experience with you in the future! Have a beautiful day, and thanks again for sharing! Warm regards

10/10 Excellent

Carlos, Hallandale, FL USA

Liked: Cleanliness, staff & service, property conditions & facilities
Room was great. Helpful staff. Towels and robes need an upgrade.
Stayed 2 nights in Dec 2018
Response from Guest Relation on 19 Jan,2019
Dear guest, Thank you for sharing your experience following your stay at the Hotel Hivernage Secret Suites & Garden Marrakech. We are delighted to read that you enjoyed it a lot and hope to have the pleasure to welcome you back in a near future. we regret that some of our services didn't meet your expectations. We hold ourselves to a higher standard so we'll be sure to discuss your feedback with our team moving forward. Sincerely

8/10 Good

Reece, England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
If you like quiet friendly places then this is the place for you! We has trouble finding it because although it's very near to the town it's well hidden. Its set in q nice garden and only has about 6 rooms so a very peaceful place to stay. Staff very friendly and welcoming. Rooms generally very clean although the wardrobe could have done with a bit of a dusting. On site restaurant food very nice but as to be expected, it's a bit more pricey than venturing out to one of the many restaurants in the town. Within easy walking distance of Marrakech main shopping mall and also easy to walk to the new town. Old town only 5-10 mins in a taxi. Hotel was also very happy to arrange trips to see different tourist attractions and the price for these was actually very reasonable. Was a little disappointed they didn't give complimentary water / fruit in our room for our arrival but they did give us a nice mint tea. Room facilities good with good Wi-Fi and tv. Minor niggles aside, we were very pleased with our choice of place to stay and if we ever come back to Marrakech we would definitely stay here again.
Stayed 7 nights in Nov 2018
Response from Guest Relation on 19 Jan,2019
Dear Guest, We would like to thank you for living such fabulous comment. We really liked this detailed description you had gave for our hotel and our services, which means that you had been really satisfied by this experience in our Hotel Hivernage Secret Suites & Garden.. we regret that some of our services didn't meet your expectations. We hold ourselves to a higher standard so we'll be sure to discuss your review with our team moving forward. We are looking forward to welcoming you back in the near future. Warm Regards

10/10 Excellent

Glenn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hivernage Secret Suites comfy yet "authentic"
Hivernage Secret Suites was what we hoped for -- a comfortable, roomy place centrally located but still outside the congestion of Medina. In many ways, it felt more like a mansion than a hotel. Well maintained, and showed heritage unmatched by new hotels. More privacy than a bed-and-breakfast. Not a riad, since it is not built around a central courtyard. However, the advantage of the layout is spacious feel to the beautiful gardens and pool/patio areas. We found the food delicious and eating poolside was lovely. The staff was unfailingly eager to please. Big balcony went unused due to early October heat. Safe, modern neighborhood. At the very outer range of walking distance to Medina, but easy to get a taxi. The only minor complaints were balky cable TV reception and wi-fi that didn't quite reach to our room. We didn't visit Morocco to be glued to electronics anyway.
Stayed 2 nights in Oct 2018
Response from Guest Relation on 31 Oct,2018
Thank you for the time taken to share your Wonderful experience with fellow travelers. We really liked this detailed description you had gave for our hotel, which means that you had been really satisfied by this experience. While it's great you enjoyed your time with us so much, we regret that some of our services didn't meet your expectations. We hold ourselves to a higher standard so we'll be sure to discuss your review with our team moving forward. We'd love to share another positive experience with you in the future! Warm Regards

10/10 Excellent

Shah, Cancun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff great location and beautiful suites, I would stay there again.
Stayed 3 nights in Aug 2018
Response from Guest Relation on 31 Oct,2018
Dear Guest, Thank you for the time taken to share your Wonderful experience with fellow travelers. We greatly appreciate your positive words and recognition for the experience you had in Hivernage Secret Suites & Garden. The team and myself look forward to welcoming you back very soon.

10/10 Excellent

zach

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Secluded villa style hotel
Amazing bedroom, 2 couches and a large bed. The view from the window is great, of the pool and garden area. The terrace/balcony is a great place to relax as well. The closet area between the bathroom and bedroom has many spacious closets to store luggages. The bathroom has 2 sinks, with a walk in shower and bathtub. The food was great as well, breakfast or dinner. Sort of hidden in the villa area of Marrakech, not far from the airport.
Stayed 1 night in Mar 2018
Response from Guest Relation on 19 Mar,2018
Dear Guest, We would like to thank you for living such fabulous comment in our Expedia's page. This will give us such a great and big energy to continue on our way and reaching the Top of luxury brand in term of accommodation, service, etc. We really liked this detailed description you had gave for our hotel, which means that you had been really satisfied by this experience. We are looking forward to welcoming you back in the near future. Best Regards,

10/10 Excellent

Tarik

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Responsable Relation Client on 11 Apr,2018
Cher Monsieur, Nous tenons à vous remercier vivement d'avoir pris le temps de nous faire part de votre commentaire, suite à votre séjour a Hotel Hivernage Secret Suites & Garden, Nous sommes très heureux d’apprendre que vous avez apprécié l'hôtel dans sa globalité, Dans l’espoir d’une prochaine visite à notre Hotel, nous vous prions d’agréer, Cher Monsieur, l’expression de nos salutations distinguées.

10/10 Excellent

Paul, Pirtsmouth, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great little hotel
Not really a hotel as it only has five rooms. Only had one evening mea there as the staff were very helpful in finding two excellent nearby restaurants. Decor is typically Moroccan. Only downer is the small outdoor pool is heated by natural sun so we couldn’t use it in February
Stayed 3 nights in Feb 2018
Response from Relation Clientele on 7 Feb,2018
Dear guest, Thank you for sharing your experience following your stay at the Hivernage Secret suites & Garden Marrakech with fellow travellers. Make sure that your Reviews are very useful to increase our Fellow guests satisfaction, Sincerely,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gorgeous hotel. A welcome surprise in Marrakech
The hotel is amazing. We stayed in the Medina the first night and checked out the next day. I’m so grateful we found this beautiful retreat in a clean and gorgeous part of town. This a must stay hotel.
Stayed 2 nights in Jan 2018
Response from Mouna Boutaznadite Reservation Department on 23 Jan,2018
Dear Guest, We would like to thank you for living such fabulous comment in our Expedia's page. This will give us such a great and big energy to continue on our way and reaching the Top of luxury brand in term of accommodation, service, etc. We'd love to share another positive experience with you in the future! Have a beautiful day, and thanks again for sharing! Warm regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I would recommend it to everyone Super hotel
Stayed 2 nights in Dec 2017
Response from Nora AGHMANE Sales & Marketing Manager on 29 Dec,2017
Dear guest, We thank you for sharing your experience following your stay at the Hivernage secret Suites & Garden. We are delighted to read that you enjoyed it a lot and hope to have the pleasure to welcome you back in a near future. Sincerely,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommended
Amazing service, lovely staff and Riad is well located and walking distance to restaurants and touristique places
Stayed 3 nights in Dec 2017
Response from Mouna Boutaznadite Reservation Department on 6 Jan,2018
Dear Guest, Thank you very much for your nice and pleasant review regarding Hivernage secret suites & Garden . We really appreciate your kind words and we are very happy to know that you were very satisfied by the overall level of services presented by the Hotel. We hope welcoming you back very soon, Thanks & Best Regards,

10/10 Excellent

Maria, New York City

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Midway to airport from Medina
I was greeted warmly, foyer had a welcoming, homey feel to it, I was offered mint tea and dessert while my room was being prepared (I came in 4 hours early than check in time). I was then ushered to my room that was beautifully prepared, rose petals on the bed. The service was personalized which made one feel catered to. You got to have breakfast every morning in the garden, served with a tray to fill your dietary requirements. It is a lovely 6-room villa with pleasant staff. It is located in a well-kept residential area, 10 minutes by cab to airport and 10 minutes to Medina by taxi, 35 minutes to walk. You get peace, quiet and relaxation while on vacation. Best value.
Stayed 6 nights in Oct 2017
Response from Aalaedine CHEBLI on 26 Oct,2017
Dear Mrs Maria, Thank you for sharing your impressions of our hotel. It is always a pleasure to read such positive comments regarding our guests’ experience. We are so pleased that you appreciated the beauty of our property, the atmosphere, and the excellence of our service. We are very thankful for recommending our property, and look forward to welcoming you back very soon to Hivernage Secret Suite & Garden. Sincerely, Aalaedine CHEBLI Manager

10/10 Excellent

Wayne, California

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel of our trip.
We traveled for a month and stayed at over ten hotels. This one was our favorite. It's a secluded private garden home style hotel, The staff is like family and make you feel at home. There are only six rooms and the staff is usually around ten so you'll usually have around three people ready at any moment to attend to you. Dining in the garden is very nice and the meals are as good if not better than anywhere in the city, Gourmet and still home style cooking. Have the phone number ready because a lot of taxi drivers don't know where it is and need to call for directions. Location is walkable to most areas but away enough to be quit. When I go back to Marrakesh I'll definitely stay here again.
Stayed 5 nights in Oct 2017
Response from Aalaedine CHEBLI on 18 Oct,2017
Dear Mr Wayne, Thank you for sharing your impressions of our hotel. It is always a pleasure to read such positive comments regarding our guests’ experience. We are so pleased that you appreciated the beauty of our property, the atmosphere, and the excellence of our service. We are very thankful for recommending our property, and look forward to welcoming you back very soon to Hivernage Secret Suite & Garden. Sincerely,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff, very posh hotel for an affordable pri
Beautiful property with a very friendly staff. Very relaxing stay!
Stayed 2 nights in Oct 2017
Response from Aalaedine CHEBLI on 18 Oct,2017
Dear Guest, Thank you for sharing your impressions of our hotel. It is always a pleasure to read such positive comments regarding our guests’ experience. We are so pleased that you appreciated the beauty of our property, the atmosphere, and the excellence of our service. We are very thankful for recommending our property, and look forward to welcoming you back very soon to Hivernage Secret Suite & Garden. Sincerely,

10/10 Excellent

Micke, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic
The hotel is a new opening, location is very good near to all city attractions, the pool and garden fabulous, the restaurant serve a tasty dishes, the suites are very well equipped with luxury furnitures. The staff is very friendly and helpful. I would certainly recommend this luxury property.
Stayed 1 night in Sep 2017
Response from Aalaedine CHEBLI on 18 Oct,2017
Dear Micke, Thank you for sharing your impressions of our hotel. It is always a pleasure to read such positive comments regarding our guests’ experience. We are so pleased that you appreciated the beauty of our property, the atmosphere, and the excellence of our service. We are very thankful for recommending our property, and look forward to welcoming you back very soon to Hivernage Secret Suite & Garden. Sincerely,

10/10 Excellent

Florence

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023

10/10 Excellent

Antonin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Juste parfait
Tout a été parfait. Le personnel est exceptionnel ainsi que l'hôtel.. Juste magnifique.
Stayed 8 nights in Aug 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities
Le calme de l établissement, la décoration soigné, petite piscine mais très utile, le tout dans un quartier retiré et sécurisé
Stayed 4 nights in Aug 2019

8/10 Good

Arnaud

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Établissement propre et entretenu tous les jours. Changement des tapis lorsque nous y etions. La salle de bain de notre chambre est à revoir : robinetterie , douche.
Stayed 5 nights in May 2019

4/10 Poor

Verified traveller

Travelled with partner, Travelled with group
Liked: Staff & service
Disliked: Property conditions & facilities
We have booked our Holiday for one week in Hotel Hivernage Secret Suites & Garden but unfortunately, the Room was very cold the Carpets and the Bath towels were very old the Restaurant is no Restaurant it was a room with a feu table no atmosphere, for me it didn’t look like a restaurant. At the Breakfast, there was no service we waited for 20Minuts and we couldn’t help our self’s Because it was a very small variety that we couldn’t eat after that we went out to eat our Breakfast. The Riad didn’t look like on the Internet, it's Small. The TV remote control had old Batteries you can`t change the TV Stations. The Terrassa on the ground and on the top floor had very poor furnisher. For me, I will give this Riad a maximum of 2 Stars. Unfortunately, after tow night we couldn’t stand it so we went to match better Hotel and also we lost the Money that we paid. In General, don’t believe the rate on the Internet and be Shure before you book online its your Monay!
Stayed 7 nights in Jan 2019

2/10 Terrible

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Stayed 7 nights in Jan 2019

10/10 Excellent

HANANE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Séjour magnifique
Un endroit exceptionnel à Marrakech pour passer des momemts agréables, géographiquement est situé près de tout, je recommande vivement.
Stayed 1 night in Sep 2018
Response from Relation Client on 2 Nov,2018
Nous tenons à vous remercier vivement d'avoir pris le temps de nous faire part de vos commentaires élogieux suite à votre récent séjour à l'Hivernage Secret Suites & Garden. Nous sommes très ravis d'apprendre que vous recommandiez notre hôtel auprès des voyageurs , de part l'emplacement et la qualité du service présenté à nos hôtes. Nous espérons vous revoir très bientôt pour en profiter pleinement du beau soleil de Marrakech. Nos sincères remerciements,

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Väldigt trevlig Riad, trevlig personal som var väldigt tillmötesgående hela tiden.
Stayed 7 nights in Jun 2018
Response from Guest Relation on 28 Jun,2018
Dear Guest, Thank you for the time taken to share your Wonderful experience with fellow travelers. We greatly appreciate your positive words and recognition for the experience you had in Hivernage Secret Suites & Garden. We are looking forward to welcoming you back in the near future. Best Regards

10/10 Excellent

cecile

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Oasis du bonheur
Merveilleux séjour dans un have de paix avec un personnel extrêmement gentil et surtout attentionné Merci à Monsieur Ben Barka pour ces moments et échanges que nous avons eu Merci à la personne qui s’occupait de nous malgré nos réveils tardifs et nous apportait le petit déjeuner Je le revois encore, le jour de notre départ après un petit déjeuner très matinal... la main sur son cœur en nous disant “au revoir”
Stayed 6 nights in May 2018
Response from Responsable Relation Client on 30 Jun,2018
Cher(e) Client (e), Je vous remercie d’avoir partagé votre expérience de séjour à l'Hotel Hivernage Secret Suites & Garden, Nous désirons connaître les impressions de notre clientèle afin de tout mettre en œuvre pour la satisfaire. Nous sommes très heureux d’apprendre que vous avez apprécié l'hôtel dans sa globalité. Nous espérons vous revoir très bientôt pour en profiter pleinement du beau soleil de Marrakech. Nos sincères remerciements, Cordiales Salutations,

8/10 Good

Cathy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in May 2018
Response from Guest Relation on 28 Jun,2018
Dear guest, Thank you for sharing your experience following your stay at the Hivernage Secret Suites & Garden Marrakech. We are looking forward to welcoming you back in the near future. Best Regards

10/10 Excellent

Clotaire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
L’équipe est aux petits soins pour ses hôtes, l’hotel est vraiment très joli, dans un écrin de verdure, très calme ... et pourtant à 15min à pied de la médina ! Nous serons ravis de venir séjourner à l’hotel Hivernage Secret l’annee Prochaine
Response from Responsable Relation Client on 4 May,2018
Cher Monsieur, Nous tenons à vous remercier vivement d'avoir pris le temps de nous faire part de vos commentaires élogieux suite à votre séjour à l'Hotel Hivernage Secret Suites & Garden Nous désirons connaître les impressions de notre clientèle afin de tout mettre en œuvre pour la satisfaire. Nous sommes très heureux d’apprendre que vous avez apprécié l'hôtel dans sa globalité. En espérant vous revoir très vite, je vous prie d'agréer, Cher Monsieur, l'expression de mes salutations les meilleures.

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Room comfort
Anche no ...
Abbiamo pagato per una stanza fumatori ed invece era proibito fumare. La colazione non veniva servita in camera e nella stessa c'era costantemente un forte odore di fogna. Senza considerare che la stanza era sulla cucina da dove arrivavano odori e rumori! E non che facesse la differenza ma non siamo stati accolti con nessun cocktail di benvenuto.
Stayed 4 nights in Mar 2018

10/10 Excellent

Karine, paris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hôtel très aceullant
Hôtel pas très connu des habitués locaux mais le personnel aux petits soins avec vous . Petit déjeuner très bons
Stayed 4 nights in Nov 2017
Response from La Direction on 23 Nov,2017
Chère Madame, Je vous remercie d’avoir partagé votre expérience de séjour à l'Hotel Hivernage Secret suites & Garden sur Expedia. Nous désirons connaître les impressions de notre clientèle afin de tout mettre en œuvre pour la satisfaire. Nous sommes très heureux d’apprendre que vous avez apprécié l'hôtel dans sa globalité. En espérant vous revoir très vite, je vous prie d'agréer, Chère Madame, l'expression de mes salutations les meilleures.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wunderschöne Poolvillamit 6 Zimmer
Sehr ruhig und idyllisch mit sehr freundlichem zuvorkommendem Personal
Stayed 3 nights in Nov 2017
Response from Nora AGHMANE Sales & Marketing Manager on 13 Nov,2017
Thank you for sharing this wonderful review, We are very pleased to hear that you had an enjoyable experience with us! We appreciate your praise for our location as well as our team; they work very hard to ensure every guest feels right at home. We are delighted you felt welcomed and valued during your time with us! We'd love to share another positive experience with you in the future! Have a beautiful day, and thanks again for sharing! Warm regards,