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Reviews of Riad Koutobia Royal

3.5 out of 5
Riad Koutobia Royal
Rue Lalla Fatima Zahra, Marrakech, Marrakech-Safi

Reviews

8.0

Very good

Rating 10 - Excellent. 1 out of 2 reviews" "
Rating 8 - Good. 0 out of 2 reviews" "
Rating 6 - Okay. 1 out of 2 reviews" "
Rating 4 - Poor. 0 out of 2 reviews" "
Rating 2 - Terrible. 0 out of 2 reviews" "

10/10

Cleanliness

7.0/10

Staff & service

10/10

Property conditions & facilities

Reviews

6/10 Okay

Michael

Liked: Cleanliness, property conditions & facilities, room comfort
Good and bad
Good and bad....the hotel was overbooked for the first night of our 3 night stay. We had to stay elsewhere for the first night. Upon our return, the staff offered to do our laundry for free to compensate us. They ended up charging us on checkout. After checkout, I contacted the staff on whatsapp asking for an email documenting the cost of transportation to El Jadida that they had organized for me. Despite the staff receiving this message, I heard nothing back. The riad also did not respond to hotels.com when they tried to verify that there was an overbooking so I could be refunded. This caused a big delay in getting a refund. The riad is clean and in a great location. Our room was very nice. The staff, while we were there, were excellent. Unfortunately, the staffs' lovely attitude seemed to disappear as soon as we have left their establishment.
Stayed 3 nights in Apr 2019
Response from Jamal Aidani --Riad Koutoubia-- Marrakech on 16 Jun,2019
Thank you very much Mr. Michael, I highly appreciate your comment. Yes, you're right we had an overbooking but we arranged it. We are really sorry, this happens one in millions. Thanks for your comment again and we will be more than happy to host your again :) Jamal

10/10 Excellent

Monica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cozy room and warm welcome
Cosy room, well refurbished. I recommend it for short stays because the bathroom is very small but te bed is super comfortable and Rev bed linen and bath towels very clean and new. The room was perfumed with candles. They provided fresh fruit and the guy at the reception was very kind and helpful. They have a convenient shuttle service from/to the airport.
Stayed 1 night in Feb 2019