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Reviews of Stars Hotel

3.5 out of 5
Stars Hotel
Angle Rue Sebou et Rue Ouadi Guéliz, Rue Ouadi Naffis, Marrakech, Marrakesh-Safi

Reviews

8.6

Excellent

Rating 10 - Excellent. 96 out of 165 reviews" "
Rating 8 - Good. 39 out of 165 reviews" "
Rating 6 - Okay. 14 out of 165 reviews" "
Rating 4 - Poor. 7 out of 165 reviews" "
Rating 2 - Terrible. 9 out of 165 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Jaime

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time in Marrakech and the staff made us feel like home. Super friendly and attentive staff. Room, beds, and breakfast were great. I would definitely recommend this hotel. Lots of dining options around walking distance. Thank you STARS Hotel! Hope to visit once again.
Stayed 2 nights in Apr 2024

8/10 Good

Pauline

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place and excellent service
Stayed 1 night in Mar 2024

10/10 Excellent

Shah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me and my family had a really good time here. The receptionist, Khaled and Khaleel made us feel welcome and treated us very nice and kindly. We loved the service overall and we would definitely be coming back here again.
Stayed 2 nights in Feb 2024

10/10 Excellent

Mariya

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed my stay and felt very welcome by Khaled at the front desk. Had a mini incident with another guest who mistaken our room for his but the matter was quickly resolved by the manager (Abdelwahab) who was extremely polite and very professional. Made us feel comfortable and assured we had everything to enjoy our time while visiting. The breakfast had a variety of foods and staff are very attentive and nice. Definitely recommend this hotel for it’s convenient location and friendly service.
Stayed 3 nights in Jan 2024

10/10 Excellent

Janan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service- everyone was so welcoming and lovely! Especially the bellman Khalid- always greeted me and my partner with a big smile and treated us like good friends. The rooms are all clean and spacious. A highlight was the Saturday buffet- great value for money.
Stayed 6 nights in Jan 2024

6/10 Okay

Mohamed Selimur

Travelled with group
Good
Stayed 4 nights in Jan 2024

2/10 Terrible

HANIF

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
The room included breakfast but the restaurant staff was appalling. The spread was very limited, they didn’t replenish the limited items at any speed. They ignored requests, I asked for mint tea a number of times they didn’t serve me. They poured a native that was staying in the hotel mint tea in a vase that didn’t ask for it and he never drank it. It seem they don’t appreciate people from the sub continent. The restaurant staff and reception was rude. House keeping was the only decent people, they was very good. I felt majority of the staff was hostile & I wouldn’t stay her again.

6/10 Okay

MARTIN

Stayed 2 nights in Dec 2023

8/10 Good

Terkuci

Stayed 1 night in Aug 2023

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Nov 2023

10/10 Excellent

Denis

Liked: Cleanliness, staff & service, property conditions & facilities
Front desk staff were fantastic. Very good breakfast. Had a massage at the spa, it was excellent.
Stayed 4 nights in Nov 2023

2/10 Terrible

dianne

Stayed 1 night in Nov 2023

10/10 Excellent

Jocey O

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was nice and clean with lovely staffs especially the manager Samira she was very helpful and kind. I was also impressed with the food 💥
Stayed 3 nights in Oct 2023

6/10 Okay

Ana, Sarnia

Liked: Staff & service
Disliked: Property conditions & facilities
Customer service ie excellent but the condition of the property is dated. The location is perfect.
Stayed 1 night in Oct 2023

10/10 Excellent

Abdul

Stayed 1 night in Oct 2023

6/10 Okay

Aaron

Stayed 1 night in Oct 2023

10/10 Excellent

Edwige

Stayed 7 nights in Aug 2023

10/10 Excellent

Nikki

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel. Welcomed by khalid and samera and very polite and helpful during our stay. They helped us without hesitation and recommended places and how to get there. Throughout our stay they were very polite.
Stayed 5 nights in Aug 2023

6/10 Okay

Peter

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
No toilet paper in room on arrival. Towels were stained. Restaurant served à traditional Moroccan dish with French Fries instead of vegetables. Pool is only open 10 am to 6 pm. Elevator was broken for a good part of our stay. The shuttle driver was lovely. Close to the Medina, square and shopping.
Stayed 3 nights in Aug 2023

10/10 Excellent

Abdus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jul 2023

10/10 Excellent

Benjamin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good
Excellent room, AC very effective. Scenic rooftop pool and reception staff very welcoming. The one thing I’d change is that the auto lights in the corridors had a habit of switching off very quickly, so often you would be walking around the hotel in darkness.
Stayed 1 night in Jul 2023

4/10 Poor

Maëla

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Pas de wifi pour plus de 48h, draps sales, petits déjeuners qui laisse à désirer! Le seul point fort, le personnel de la réception! Je ne recommande pas du tout malheureusement! Pas un 4 étoiles …
Stayed 4 nights in Jun 2023

2/10 Terrible

Melissa

Liked: Cleanliness
Disliked: Property conditions & facilities
The wifi was unavailable during my entire stay. It was over 100 degrees during our stay and my air i conditioner and lighting didn’t work and the staff refused to move me to another room and instead made me wait while they resolved the issues. The receptionist named samina was rude and unhelpful.
Stayed 1 night in Jul 2023

10/10 Excellent

Zia, Scarborough

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very helpful staff. The most convenient location.
Stayed 4 nights in Jun 2023

8/10 Good

Greg

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
As my wife would say, the only review that matters is whether you would stay there again or not. I would.
Stayed 1 night in May 2023

8/10 Good

lindsey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy stay
I was a little apprehensive as some of the reviews were very mixed but honestly this hotel was super for us staying for 4 nights in the new town before moving onto a Riad in the Medina. It is so clean and well kept, fantastic value for money. We had a suite with a jacuzzi and the room and bathroom was MASSIVE , air con worked perfectly and no water pressure issues like some reviews mentioned and room was certainly not tatty. Everything worked perfectly. Gorgeous roof top pool of a more than adequate size , towels handed out by the sun loungers. Breakfast was adequate , fresh omelettes on request and boiled eggs and plenty of bread. No alcohol tho served but there’s a fridge in the room and a fantastic supermarket a short walk away were we picked up some beers and some wine to enjoy on our balcony. Amazing restaurants within walking distance such as Barometre , Al Fassia and La Trattoria. Also a bar within walking distance the Chesterfield. We also walked to Garden Majorelle so it’s very central. Staff super friendly and helpful. Gorgeous breakfast area also. My only negative the bed was hard and so were the pillows but the bed in our Riad was also hard as it turned out so maybe that’s the way the Moroccan people like their beds. I would definitely return. Amazing value , well kept hotel.
Stayed 4 nights in May 2023

10/10 Excellent

rimona

Liked: Cleanliness, staff & service, property conditions & facilities
We love it
Stayed 1 night in May 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good hotel and locatio
Really good location, staff are friendly rooms are spacious and good... water pressure in bathroom could be better but manageable. Definitely stay here again
Stayed 5 nights in Feb 2023

4/10 Poor

Kristian, White Waltham

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Whilst the staff were friendly, they were unable to really help when things started to go wrong. Arrival to the hotel was OK, arranged a taxi transfer last minute (£15) that was welcome, rather than having to deal with the hordes at the airport. It was once I got to the 5th floor room (top of hotel) that things started to unravel. It was obvious an effort had been made to finish the room off to a high standard, but the decor was wanting with rough edges and laxidaisical grouting. The balcony, whilst nice, had windows that wouldn't shut so a cold breeze stayed with me all night! So despite air con in the room it never warmed up. It also didn't help that there was no running water in the taps or shower, although the toilet flushed OK. I asked about this and was advised this was being repaired. 2 hours later there was water - albeit more air than water with lots of 'passing wind' noise from both shower and basin. All the while the 'hot' water remained tepid at best. Then on trying to sleep the noise started. Opposite was a building under construction - and didn't i know it. Bangs and noise all night, that became louder as the day shift started at 0700. On 'waking' i then tried breakfast - not quite the buffet i was expecting from the advertised. Very limited pastry offerings with little else. Once more the water was off. I raised my issues with reception staff, who were friendly, but were either uninterested or powerless to help. I then booked into Le Meridien
Stayed 2 nights in Jan 2023

10/10 Excellent

ABD-ALFATTAH, PORTLAND

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would definitely come back to this place i like the staff they are super friendly and they have really good costumer service.
Stayed 1 night in Jan 2023

2/10 Terrible

Kristin

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

Farid

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Property is within walking distance to all attractions

2/10 Terrible

David

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very disappointed
The hotel was not to our liking. The bed was hard as rock. The pillows were horrible. The room had bugs. The water was brown. Could not take a bath due to brown water. The bedding was not good. The breakfast was terrible. The waitress tried robbing me. The tour guide was great.
Stayed 7 nights in Nov 2022

2/10 Terrible

Sabir

Stayed 1 night in Dec 2022

8/10 Good

Saskia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family really enjoyed this hotel and it’s staff, including the restaurant. The only thing I didn’t like was that the hotel didn’t have an iron at all. The staff were friendly and we enjoyed the spa as well. The bellhop was really kind and helpful. Nawala, the waitress made a positive lasting impression on my mom and aunt who really enjoyed her. My family wants to stay here again when they come back to Marrakech.

10/10 Excellent

Azir

Stayed 2 nights in Nov 2022

6/10 Okay

cynthia

Travelled with group
Liked: Cleanliness, staff & service
This hotel is super outdated. It looks better in pictures. It is close to many places, but it needs to be updated. The lobby is very nice, but everything else was super old. I will consider it a 3-star hotel.
Stayed 1 night in Nov 2022

10/10 Excellent

Akmal

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was very clean and Khaled and Zakaria were extremely helpful. The waiter at breakfast was also very nice and polite. We hadbs good relaxing stay with no Hassel Would recommend this hotel!
Stayed 4 nights in Aug 2022

10/10 Excellent

Modris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worth it
Good 4 Star hotel: - Specious rooms - Different types of breakfast choices - Nice rooftop pool - Great spa facilities and options - Excellent customer service To be even better: - Little more focus on cleaning - Small bits and pieces of refurbishment/fixing needed
Stayed 3 nights in Sep 2022

8/10 Good

Isfan

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed my stay at this new hotel. Very friendly staff, clean rooms and easy access to all nearby attractions. However the breakfast is not buffet, it served to you from 4 available options, no refill of drinks, therefore any extra drinks are chargeable.
Stayed 3 nights in Jun 2022

10/10 Excellent

Asmo

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2022
Response from zineb on 6 May,2022
nous vous remercions pour votre commentaire,et restons dans l'attente de vous recevoir à nouveau

8/10 Good

Qasem, Halifax

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
A new and clean hotel.
Stayed 2 nights in Mar 2022
Response from ZINEB on 16 Apr,2022
Good morning, We thank you for your shared comment, looking forward to welcoming you again. Have a good day zineb STARS HOTEL

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were brilliant, friendly and helpful. Food and breakfasts great, room spacious and clean. Just away from main road so quiet but still accessible. Quite new so not all taxi drivers knew it, and I had to show them a map.
Stayed 9 nights in Mar 2022
Response from ZINEB on 16 Apr,2022
Good morning, We thank you for your shared comment, looking forward to welcoming you again. Have a good day ZINEB STARS HOTEL

6/10 Okay

elbachir

Is okay
Stayed 2 nights in Mar 2022
Response from Jihane STARS HOTEL on 9 Mar,2022
Dear Mr Elbachir, Thank you for choosing STARS HOTEL MARRAKECH and for your feedback. We hope to have the pleasure and the privilege to welcome you again.

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay. Wonderful staff
I stayed at the Stars Hotel after reading good reviews and it did not disappoint. The receptionists were absolutely wonderful and very helpful. I would stay here again
Stayed 2 nights in Mar 2022
Response from Jihane STARS HOTEL on 9 Mar,2022
Dear Mr Stephen, Thank you for choosing STARS HOTEL and for taking the time to write such a complimentary comment. We are pleased you enjoyed your stay with us and thank you so much for these laudatory words. We hope to have the pleasure and the privilege to welcome you again soon. Best Regards

4/10 Poor

Muhammad

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a bad experience, first of all they didn’t give the room I booked and payed for , and it was dorty and noisy too
Stayed 1 night in Mar 2022
Response from zineb on 20 Apr,2022
Dear Muhammad, Can you give us more details about your experience with us?

2/10 Terrible

richard, Easton

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not nice
Stayed 2 nights in Mar 2022

2/10 Terrible

RAYAN

Business traveller, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very poor management & staff
Stayed 2 nights in Mar 2022
Response from ZINEB on 16 Apr,2022
We thank you for your shared comment, moreover can you give us more details, have you had a problem during your stay with us? Looking forward to reading from you. Regards ZINEB STARS HOTEL

8/10 Good

Adam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would stay again
I had two pleasant stays at Stars either end of my trip Morocco. The hotel is modern, the rooms comfortable with nice touches such as a mini fridge. The restaurant serves good food, the omelette and pastries at breakfast and the tajines are particularly tasty. The only downside is it was noisy at the weekend and I could hear every noise from the corridor and restaurant. Perhaps rooms on higher floors are quieter. Overall though, a very comfortable and great value hotel and in an excellent location if like me you tend to walk everywhere.
Stayed 1 night in Feb 2022
Response from Jihane STARS HOTEL on 28 Feb,2022
Dear Mr Adam, Thank you for choosing STARS HOTEL and for taking the time to write such a complimentary comment. We are pleased you enjoyed your stay with us and thank you so much for these laudatory words. We hope to have the pleasure and the privilege to welcome you again soon. Best Regards

10/10 Excellent

M

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Feb 2022
Response from Jihane STARS HOTEL on 19 Feb,2022
Thank you for choosing STARS HOTEL MARRAKECH and for your feedback. We hope to have the pleasure and the privilege to welcome you again.