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Reviews of B&B HOTEL MARSEILLE La Valentine Saint-Menet

2 out of 5
B&B HOTEL MARSEILLE La Valentine Saint-Menet
Domaine de la Reyarde, Marseille

Reviews

8.0

Very good

Rating 10 - Excellent. 99 out of 261 reviews" "
Rating 8 - Good. 103 out of 261 reviews" "
Rating 6 - Okay. 24 out of 261 reviews" "
Rating 4 - Poor. 13 out of 261 reviews" "
Rating 2 - Terrible. 22 out of 261 reviews" "

8.4/10

Cleanliness

8.2/10

Staff & service

7.0/10

Amenities

8.2/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

6/10 Okay

Vicki

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We asked so many times for extra pillows but still did not receive in our room the desk allways closed every time would not stay there again because poor service
Stayed 4 nights in Feb 2024
Response from reception on 1 Mar,2024
Dear Guest,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,

2/10 Terrible

Chris

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We arrived late that evening, and there was nobody on duty, we had to put a security code into a keypad to gain access. We then had to find our room and then input the security code again. The disappointing thing about this is that the room was quite dirty, we took a photograph of this and we provided this to the owner in the morning via an email from the receptionist as she could not get hold of the owner. We have sent that email twice and not had any response from the owner. We included the photograph to prove our point , but they were not interested in any compensation for the dirtiness. We also reported this to Expedia, who contacted the owner or more than one occasion who refused to provide any compensation, even though they had a copy of the photograph clearly detailing the dirtiness.

2/10 Terrible

Jane

Disliked: Staff & service, property conditions & facilities, room comfort
Weekend stay rugby quarter final
Stayed 2 nights in Oct 2023
Response from reception on 19 Oct,2023
Bonjour Jane,Nous avons pris connaissance de votre notation suite à votre séjour dans notre hôtel. Nous regrettons que nos prestations n'aient pas répondu à vos attentes.A l'avenir, n’hésitez surtout pas à nous faire part de vos remarques. Nous attachons beaucoup d'importance aux avis clients, qui nous permettent de toujours améliorer notre qualité. En espérant vous revoir prochainement dans notre hôtel.

6/10 Okay

Assim

Travelled with family
Liked: Property conditions & facilities, room comfort
B and b
Just simple hôtel 2star
Stayed 1 night in Aug 2022

6/10 Okay

Bastiaan Pieter

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff. Very basic installations. Functional.
Stayed 2 nights in Jul 2022

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff were great- very helpful and polite!
Stayed 2 nights in May 2022

6/10 Okay

Zahir, Bracknell

Travelled with family
Liked: Cleanliness, staff & service, amenities
Air conditioning is not working. staff polite.
Stayed 4 nights in Apr 2022

2/10 Terrible

Jayant

Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
The aircon was not working at any time. The staff did not clean the room even once in 3 days. The breakfast was kept bear minimum to discourage guests from taking interest in food.
Stayed 3 nights in Sep 2021

2/10 Terrible

Verified traveller

Stayed 3 nights in Jun 2019

10/10 Excellent

Yulia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had problem to check-in late night. No reception to help or inform us to use the automatic check-in. The system ask for reservation code, but didn't approve the code that I get from Expedia. So, I tried to reserve and pay again, and then claim about the second payment, but it wasn't any room for that night! At last after sometimes security came. I told him about our problem and he found our reservation and gave me the printed documents with the code to enter the room and parking. It was a small, but very clean room, like new. Very calm area. Also, tomorrow morning when we wanted to check-out, the reception was there and helped us. If you prefer to check-in with the reception, like me, you should be there in their working time hours ...
Stayed 1 night in Aug 2019

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There is now receptionist and the front desk was closed early. I tried to check in by my self at the automated machine but I didn't have the hotel's reservation number because I booked with expedia, so I only had expedia's itenerary number witch is not accepted by the machine. I got stoked in the parking lot, because you need a room code to unlock the gate. But they do not give that number before check in, so tou have to stay away from the parking before checking in other wise you have to call the secutity guy. The security guy took 10 minute to respond as he was busy playing with his phone. Finaly, the room smells cigarette and humidity, beds are not confortable. I do not recommande this BnB hotel.
Stayed 1 night in Aug 2019

8/10 Good

Verified traveller

Stayed 2 nights in Jun 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was clean, quiet, good bed. Was a good restaurant for dinner next door
Stayed 1 night in May 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Brand new and roomy with good value. So many good factors; convenience, price point, service overall with no downside. B&B offers a great overall value pact with no competition. I must admit, if you travel for any reason , particularly with a car, there are no other good choices !
Stayed 2 nights in Apr 2019
Response from L'Equipe B&B Marseille Saint Menet on 5 May,2019
Dear Guest, We thank you for your comments following your stay. It is with great pleasure that we receive your compliments. Also, we will not fail to share your appreciations with our entire team. Your satisfaction is the greatest reward for our staff who work day after day to offer you an irreproachable service. Looking forward to welcoming you again, please believe in the expression of our best feelings.

4/10 Poor

Verified traveller

Business traveller
Liked: Cleanliness, amenities
I couldn’t check in with themachine so i had to buy another room .. i wrote a message to the hotel to refund the money but i dont have any reply yet and its already passed 3 days
Stayed 1 night in Apr 2019

8/10 Good

Mary, Houston

Liked: Cleanliness, staff & service, property conditions & facilities
Basic, but manageable for 2 nights.
The receptionist was very helpful. Provided change for the coffee vending machine and even a hair dryer. Free parking on site was great as well.
Stayed 2 nights in Jun 2018

10/10 Excellent

stephane

Stayed 1 night in Nov 2023
Response from reception on 26 Dec,2023
Merci beaucoup stephane. A bientôt dans notre hôtel.

2/10 Terrible

Damien

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Certainement l hôtel le plus sale que j ai eu depuis plusieurs années Hôtel sale et très mal entretenu et le nettoyage laisse vraiment à désirer
Stayed 4 nights in Oct 2023

6/10 Okay

Mar

Travelled with family
Ok no hay facilidades con el idioma , sólo francés. Llámamos al alojamiento antes de la reserva preguntando que si llegabamos de noche y la recepción estaba cerrada podrimos pagar en efectivo. Nos dijo que si y al llegar no fue asi
Stayed 1 night in Sep 2023
Response from reception on 7 Oct,2023
Estimado Huésped,Gracias por tomarse el tiempo en compartir su comentario con nosotros. Esperamos poder pronto tener el placer de tenerlo de vuelta en nuestro hotel.Atentamente,

6/10 Okay

Verified traveller

Disliked: Staff & service, property conditions & facilities
Ok para pasar la noche
Es un hotel de paso, no recomiendo escoger este hotel para quedaros más de una noche. No tiene toallas ni secador ni ningún servicio mínimo que te pueda ofrecer un hotel cualquiera. El personal es súper antipático. Lo único que tiene bien es que si vas en coche el parking es gratuito.
Stayed 1 night in Sep 2023
Response from reception on 7 Oct,2023
Estimado Huésped,Gracias por tomarse el tiempo en compartir su comentario con nosotros. Esperamos poder pronto tener el placer de tenerlo de vuelta en nuestro hotel.Atentamente,

8/10 Good

Tatiana

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ça dépanne , simple mais correcte
Stayed 1 night in Jul 2023

2/10 Terrible

Farid

Travelled with family
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
.
Stayed 2 nights in Jul 2023
Response from reception on 28 Jul,2023
Bonjour Farid,Nous avons pris connaissance de votre notation suite à votre séjour dans notre hôtel. Nous regrettons que nos prestations n'aient pas répondu à vos attentes.A l'avenir, n’hésitez surtout pas à nous faire part de vos remarques. Nous attachons beaucoup d'importance aux avis clients, qui nous permettent de toujours améliorer notre qualité. En espérant vous revoir prochainement dans notre hôtel.

8/10 Good

YACOUBI

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Tres bien
Stayed 1 night in May 2023

10/10 Excellent

Fernand

Liked: Cleanliness, staff & service, property conditions & facilities
Like
Stayed 2 nights in Jun 2023

2/10 Terrible

thierry

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
à eviter
que ce soit le lit confortable comme une planche ou la salle de bains pleine de moisissures seul le petit dejeuner sauve un peu les apparences
Stayed 1 night in May 2023
Response from la reception on 21 Jun,2023
Bonjour thierry,Nous vous remercions d'avoir pris le temps d'exprimer votre avis.Nous regrettons sincèrement que votre expérience à l’hôtel n’ait pas été à la hauteur de vos attentes malgré tout le soin apporté pour que les séjours de nos clients se déroulent au mieux. Toute l’équipe sera ravie de vous accueillir de nouveau dans l’espoir d’améliorer votre jugement.

8/10 Good

manon

Stayed 1 night in May 2023
Response from La reception on 21 Jun,2023
Merci beaucoup manon. A bientôt dans notre hôtel.

10/10 Excellent

Gael

Stayed 1 night in May 2023
Response from La réception on 5 May,2023
Merci beaucoup Gael. A bientôt dans notre hôtel.

10/10 Excellent

Antonio João

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023
Response from La réception on 25 May,2023
Merci beaucoup Antonio. A bientôt dans notre hôtel.

4/10 Poor

Samuel

Stayed 1 night in Apr 2023
Response from La réception on 25 May,2023
Bonjour Samuel,Nous avons pris connaissance de votre notation suite à votre séjour dans notre hôtel. Nous regrettons que nos prestations n'aient pas répondu à vos attentes.A l'avenir, n’hésitez surtout pas à nous faire part de vos remarques. Nous attachons beaucoup d'importance aux avis clients, qui nous permettent de toujours améliorer notre qualité. En espérant vous revoir prochainement dans notre hôtel.

10/10 Excellent

alain

Stayed 1 night in Apr 2023
Response from La réception on 25 May,2023
Merci beaucoup Alain. A bientôt dans notre hôtel.

4/10 Poor

Laurent

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Room comfort
Stayed 1 night in Apr 2023

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Sejour court
Peu de temps passé dans la chambre, match le soir et depart le lendemain matin
Stayed 1 night in Apr 2023

10/10 Excellent

Palermo

Stayed 1 night in Dec 2022

2/10 Terrible

Margot

Stayed 1 night in Mar 2023

10/10 Excellent

sandra

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Mar 2023
Response from reception on 15 Mar,2023
Merci beaucoup Sandra. A bientôt dans notre hôtel.

10/10 Excellent

Oualid

Stayed 1 night in Feb 2023
Response from reception on 4 Mar,2023
Merci beaucoup Oualid. A bientôt dans notre hôtel.

10/10 Excellent

Corinne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022

10/10 Excellent

Menel

Stayed 1 night in Dec 2022

10/10 Excellent

mario

Stayed 1 night in Dec 2022

10/10 Excellent

Ludovic

Stayed 1 night in Dec 2022

8/10 Good

Oceane

Liked: Cleanliness, staff & service
Le pommeau de douche était cassé et une odeur était présente dans la chambre quand nous l’avons récupérée
Stayed 1 night in Nov 2022

10/10 Excellent

Pablo

Stayed 1 night in Oct 2022
Response from La réception on 14 Nov,2022
Merci beaucoup Pablo. A bientôt dans notre hôtel.

8/10 Good

Alain

Stayed 1 night in Sep 2022
Response from La réception on 14 Nov,2022
Merci beaucoup Alain. A bientôt dans notre hôtel.

6/10 Okay

Anastasia

Stayed 1 night in Aug 2022

10/10 Excellent

Ali

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Aug 2022

8/10 Good

Frédéric

Liked: Room comfort
Moyen
Il n'y avait pas de savon à la douche, interrupteur tête de lit côté droit cassé.
Stayed 1 night in Aug 2022

8/10 Good

Carole

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Je recommande cet hôtel
Le personnel est très agréable et à notre écoute. La chambre spacieuse et propre et le petit déjeuner buffet bien varié.
Stayed 1 night in Aug 2022

4/10 Poor

Mohamed

Stayed 1 night in Aug 2022

8/10 Good

Frédéric

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022