Exterior

Reviews of Crowne Plaza Marseille Le Dome, an IHG Hotel

4 out of 5
Crowne Plaza Marseille Le Dome, an IHG Hotel
10/12/14 Rue Sainte-Adelaide, Marseille

Reviews

9.0

Wonderful

Rating 10 - Excellent. 67 out of 103 reviews" "
Rating 8 - Good. 26 out of 103 reviews" "
Rating 6 - Okay. 4 out of 103 reviews" "
Rating 4 - Poor. 4 out of 103 reviews" "
Rating 2 - Terrible. 2 out of 103 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Susana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice hotel and great customer service.
Stayed 1 night in Apr 2024
Response from Cassandra, Front Office Supervisor on 12 May,2024
Dear Susana,We thank you for this amazing note !We are sincerely delighted to see that you enjoyed your stay with us.We are looking forward to welcoming you again !Best regards,Cassandra Giraudet - Front Office Supervisor.

8/10 Good

Melanie

Liked: Cleanliness, staff & service
Stayed 2 nights in Apr 2024
Response from Cassandra, Chef de Brigade. on 22 Apr,2024
Dear Melanie,We thank you for this beautiful note, so we are delighted to see your satisfaction.We are looking forward to welcoming you again !Best regards,Cassandra Giraudet - Front Office Supervisor.

8/10 Good

Bebetta

Liked: Property conditions & facilities
The room was clean and looked new. I enjoyed my stays.
Stayed 3 nights in Nov 2023
Response from Cassandra, Front Office Supervisor on 22 Dec,2023
Dear Bebetta,We thank you for your note. We are delighted to see that you liked our accomodation.It will be a pleasure to see you again !Best regards,Cassandra Giraudet,Front Office Supervisor.

8/10 Good

frederic

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great property look fantastic transportation from or to the hotel will be a plus
Stayed 6 nights in Oct 2023
Response from Cassandra, Front Office Supervisor on 22 Dec,2023
Dear Frederic,We thank you for this note and we are looking forward to welcoming you again !Best regards,Cassandra Giraudet,Front Office Supervisor.

10/10 Excellent

Erica

Stayed 2 nights in Oct 2023
Response from Cassandra, Chef de Brigade on 22 Dec,2023
Chère Erica bonjour,Nous vous remercions pour la note que vous nous avez attribué !Au plaisir de vous accueillir de nouveau !Bien cordialement,Cassandra Giraudet,Chef de Brigade.

10/10 Excellent

Lolita

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Verry clean hotel,delicious foor at the bar and restaurant,staff was helpful and friendly. We will be back again here im pretty sure.
Stayed 2 nights in Oct 2023

10/10 Excellent

Zezito

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Fabrice

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
New hotel. Not central but was convenient for me. Excellent comfort
Stayed 4 nights in Oct 2023

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, modern, good service, overall great value
Stayed 2 nights in Oct 2023

10/10 Excellent

Barrie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Less than 10min walk to nearest station and a further 10min on metro to city centre/old port. Large comfortable rooms with daily housekeeping. Great breakfast selection. Small pool area to relax. Friendly staff.
Stayed 4 nights in Sep 2023

10/10 Excellent

Selina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2023

10/10 Excellent

Robin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyable stay, good facilities.
Stayed 1 night in Sep 2023

10/10 Excellent

Gillian

Travelled with group
Liked: Cleanliness, staff & service
Pool ambience could be much improved with lots of plants. Would also improve view from restaurant and terrace.Or build it inside with enhanced design.
Stayed 3 nights in Sep 2023

8/10 Good

Carole

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location for this nice hotel feels unsafe once you leave the hotel but the metro station is very close by and only 5 stops from the tourist area otherwise nice pool and restaurant
Stayed 1 night in Sep 2023

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stay, but a few points to improve.
The hotel was great overall and we were given a great room. We were disappointed with the breakfast, it opens until 10.30am until the weekend, we went in at 9.20 there was no strawberry jam left, we were refused any more. The coffee machine was thick with dust at top which was off putting. We were disappointed with the 20 Euro charge for the parking. The team were lovely though and overall a nice stay.
Stayed 1 night in Sep 2023

10/10 Excellent

Anthony

Stayed 2 nights in Sep 2023

10/10 Excellent

Miguel

Stayed 1 night in Aug 2023

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All good
Stayed 1 night in Jul 2023
Response from Hichar RAWI on 10 Aug,2023
Dear Client,Thank you for taking the time to share your experience in our property, It makes us very happy to read you enjoyed your stay with us, especially the hospitality of our teams, and the cleanliness of our hotel ! We would be delighted to welcome you again any time in the future should you travel back to Marseille.Sincerely,Hicham RawiGeneral Manager

4/10 Poor

Richard

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities
We arrived on Sunday and the restaurant was closed. Directed to options in the area which we couldn’t locate after walking blocks in a “sketchy” neighborhood.
Stayed 1 night in Jul 2023
Response from Hicham RAWI on 10 Aug,2023
Dear Richard,We appreciate you taking the time to complete a survey regarding your recent stay with us. On behalf of our entire staff here at the Crowne Plaza Marseille we apologize for the concerns you have about your experience at this hotel. We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit, we can meet or exceed your expectations.Sincerely,Hicham RawiGeneral Manager

8/10 Good

Navdeep

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Generally a very good stay! On the last day we had asked for late checkout to let our baby sleep which they gave us but then a member of the team didn’t bother checking to realise we had late checkout and called the room and woke the baby up and without checking told us we did not have late checkout and we must vacate the room before we get charged! This was despite being told that she had just woken our baby up. Overall good but was let down at the end by this member of staff who was also very rude. Very clean new hotel which is a bit out of the way but has parking which makes it easy with a car.
Stayed 3 nights in Jul 2023

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service
Stayed 2 nights in Jul 2023

8/10 Good

Tonderai

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jul 2023

10/10 Excellent

JULIO CESAR

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

6/10 Okay

joanne

Liked: Cleanliness
Not having the best time
We arrived for our stay to notice the pool was not available, which is one of the main reasons we booked. I asked for an upgraded room to compensate for this, to which I’ve still not had a reply. Currently sat on chairs outside the pool area trying to find an alternative pool for the remainder of our stay. There are a lot of minor snags in the rooms and hotel in general as it’s very new, which we fully appreciate. Not being able to use chrome cast in our rooms isn’t great. The reply to many things is ‘it’s not working at the moment’ but I would prefer a solution, or a compensation. Many builders wandering around too. I wonder if they should have waited a week or two to open.
Stayed 1 night in Jul 2023

10/10 Excellent

Dajon

Stayed 1 night in Jul 2023

8/10 Good

Daniel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Etwa 10 Minuten zu Fuß zur Metro Linie 1 gelegen, hat dieses Hotel eine gute Anbindung an die Innenstadt von Marseille. Die Fahrt zum Hafen dauert nur ca. 10 Minuten. Sehr angenehmes und freundliches Personal, auch auf Wünsche ist das Personal eingegangen. Ein Pool befindet sich vor dem Hotel, ist aber nur bei warmem Wetter geöffnet. Der Fitnessraum befindet sich in der 8. Etage. Das Frühstücksbuffet ist gut ausgestattet und bietet alles, was den morgendlichen Hunger stillt. Natürlich dürfen auch Baguettes nicht fehlen. 😀 Der Aufenthalt war insgesamt gesehen sehr angenehm und gelungen. Ich würde das Hotel weiterempfehlen.
Stayed 4 nights in Apr 2024
Response from Cassandra, Front Office Supervisor on 25 Apr,2024
Dear Daniel,We thank you very much fot this relevant review !We are delighted to see your satisfaction.We are looking forward to welcoming you again !Best regards,Cassandra Giraudet - Front Office Supervisor.

6/10 Okay

Jacqueline van

Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
In de kamer kon je goed ruiken dat er in de keuken werd gekookt. luchtstroom van de airco stond op één van de bedden gericht. Bediening in het restaurant was onder de maat. Zwembad bleek een buitenbad en was vies.
Stayed 7 nights in Mar 2024
Response from Cassandra, Chef de Brigade. on 29 Mar,2024
Dear Jacqueline Van,We are sincerely sorry to see that you does not enjoyed your stay with us.Please, be assured that your review will be transmitted to the concerned service in order to continuously improve the quality of our service .And just for information purpose, our swimming pool is opened only during the summer so it was closed during your stay.We hope to see you again in the future to provide you our truely service quality.Best regards,Cassandra Giraudet- Front Office Supervisor.

8/10 Good

Emmanuel et Asmae

Stayed 1 night in Mar 2024
Response from Cassandra, Chef de Brigade. on 19 Apr,2024
Cher Emmanuel et Asmae,Nous vous remercions pour cette belle note que vous nous avez attribuée !Nous espérons avoir le plaisir de vous accueillir de nouveau prochainement !Bien cordialement,Cassandra Giraudet - Chef de Brigade.

10/10 Excellent

Bernard

Stayed 1 night in Mar 2024
Response from Cassandra, Chef de Brigade. on 19 Apr,2024
Cher Bernard,Nous vous remercions infiniment pour cette superbe note.Au plaisir de vous accueillir de nouveau !Bien cordialement,Cassandra Giraudet - Chef de Brigade.

8/10 Good

Olivier

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Sonia De Carlo on 18 Jan,2024
Cher Olivier,un grand merci pour cette belle note et nous espérons avoir le plaisir de vous accueillir à novueau dans un futur proche.En attendant,très belle journée!Bien cordialement,Sonia De CarloAssistante de Direction

10/10 Excellent

SYLVIE

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Parfait!
Hotel neuf, tout confort. Personnel très sympathique. Parking sécurisé et restaurant, parfait pour un séjour professionnel. Prix très correct pour la prestation.
Stayed 2 nights in Jan 2024
Response from Sonia De Carlo on 18 Jan,2024
Bonjour Sylvie et un grand merci au nom de toutes les équipes!Notre satisfaction est de découvrir celle de nos clients.Nous espérons sincèrement que vous reviendrez nous voir lors de votre prochaine visite dans la cité phocéenne.En vous souhaitant une très belle journée!bien cordialement,Sonia De CarloAssistante de Direction

8/10 Good

Pascal

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Cassandra, Chef de Brigade. on 14 Jan,2024
Dear Pascal,First of all, allows me to wish you all the best for this new year 2024 !We thank you for your note and we are delighted to see that you are satisfy.We are looking forward to welcoming you again !Best regards,Cassandra Giraudet - Front Office Supervisor

10/10 Excellent

Gayane

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wir haben dort nur übernachtet und Frühstück gegessen, den Rest des Tages waren wir bei unseren Freunden, deshalb kann ich nicht viel dazu sagen. Das Frühstück war sehr lecker, das Personal freundlich und erreichbar.
Stayed 6 nights in Dec 2023
Response from Cassandra - Chef de Brigade. on 12 Jan,2024
Dear Gayane,First of all, allows me to wish you a happy new year 2024 !We are delighted to see that you enjoyed the staff and the breakfast.We are looking forward to welcoming you again !Best regards,Cassandra Giraudet - Front Office Supervisor.

10/10 Excellent

Naouel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Cassandra - Chef de Brigade. on 12 Jan,2024
Chère Naouel,Tout d'abord permettez moi de vous adresser mes meilleurs vœux pour cette nouvelle année 2024 au nom de toute l'équipe du Crowne Plaza Marseille le Dôme !Merci infiniment pour cette merveilleuse note.Nous vous attendons donc pour un prochain séjour au sein de notre hôtel !Bien cordialement,Cassandra Giraudet - Chef de Brigade.

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bel hôtel bien situé
Très bon accueil de la réceptionniste, l’ensemble de l’hôtel est quasiment neuf et bien situé. La chambre était bien équipée et très propre. Pour les petits-déjeuners, l’équipe très sympathique et réactive, l’ensemble du buffet était de bonne qualité. Parking pratique. Bref, une belle expérience pour nous.
Stayed 3 nights in Dec 2023
Response from Cassandra, Chef de Brigade. on 5 Jan,2024
Cher Patrick,Tout d'abord permettez moi de vous souhaitez une merveilleuse année 2024 au nom de toute notre équipe !Nous sommes ravis de lire que votre séjour au sein de notre hôtel a été à vos yeux, une belle expérience.Au plaisir de vous accueillir de nouveau !Sincèrement,Cassandra Giraudet - Chef de Brigade.

8/10 Good

Thomas

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Séjour affaire Marseille
Hôtel idéalement placé accompagné d’une équipe à l’écoute et très agréable.
Stayed 1 night in Nov 2023
Response from Sonia De Carlo on 19 Dec,2023
Cher Thomas,un grand merci pour ces appréciations et nous espérons que vos séjours affaires vous ramèneront chez nous.et comme on dit ici : Bon bout d'An et à l'An que ven! :)Cordialement, Sonia De Carlo Assistante de Direction

10/10 Excellent

SONGDO

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Nov 2023
Response from Sonia De Carlo on 14 Dec,2023
Good day Songdo,a major thank you from all of us for your appreciation.Looking forward to welcoming you soon!best regards,Sonia De CarloExecutive Assistant

10/10 Excellent

Alexiane

Stayed 1 night in Dec 2023
Response from Sonia De Carlo on 14 Dec,2023
Bonjour Alexiane,un grand merci pour cette excellente note.On vous attend pour une prochaine visite!bien cordialement,Sonia De CarloAssistante de Direction

8/10 Good

cyril

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hôtel très propre,chambres spacieuses,cuisine restaurant très correcte
Stayed 2 nights in Dec 2023
Response from Cassandra, Chef de Brigade on 22 Dec,2023
Cher Cyril bonjour,C'est un plaisir de lire votre commentaire. Nous sommes ravis que vous ayez apprécié de déjeuner et /ou dîner au sein de notre restaurant.Au plaisir de vous recevoir à nouveau !Bien cordialement,Cassandra Giraudet,Chef de Brigade.

10/10 Excellent

ALVARO

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lejos del centro de Marsella El hotel muy bueno en perfecto estado.
Stayed 1 night in Dec 2023
Response from Sonia De Carlo on 14 Dec,2023
Muy buenas Alvaro y muchissimas gracias por sus apreciaciones.la esperamos en su proxima visita a Marsella.Sentidos saludos,Sonia De CarloAsistente Ejecutiva

2/10 Terrible

Salvador

Stayed 1 night in Dec 2023
Response from Cassandra, Chef de Brigade on 22 Dec,2023
Cher Salvador bonjour,Nous sommes surpris de lire votre note sans appréciations.Pouvez-vous nous en dire davantage ? N'hésitez pas à nous contacter directement par téléphone ou par email.Bien cordialement,Cassandra Giraudet,Chef de Brigade.

10/10 Excellent

Florian

Stayed 1 night in Dec 2023
Response from Cassandra, Chef de Brigade on 22 Dec,2023
Cher Florian,Nous vous remercions grandement pour cette superbe note !Au plaisir de vous accueillir de nouveau !Bien cordialement,Cassandra Giraudet,Chef de Brigade.

10/10 Excellent

Gustave

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hôtel correct , bien situé, personnel aux petits soins. Excellent petit dej.
Stayed 1 night in Nov 2023
Response from Cassandra, Chef de Brigade on 22 Dec,2023
Cher Gustave bonjour,Nous vous remercions d'avoir pris le temps d'annoter et commenter votre séjour au sein de notre hôtel.Nous sommes donc ravis de vous savoir satisfait ! Il est important pour toute l'équipe du Crowne Plaza Marseille le Dôme, d'être attentif aux besoins de nos clients :)Au plaisir de vous recevoir à nouveau !Bien cordialement,Cassandra Giraudet,Chef de Brigade.

10/10 Excellent

Eddy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Cassandra, Chef de Brigade on 22 Dec,2023
Cher Eddy,Nous vous remercions chaleureusement pour cette si belle note !Au plaisir de vous accueillir de nouveau !Cassandra Giraudet,Chef de Brigade.

10/10 Excellent

Nilson

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Minha experiência foi a melhor possível, sem mais comentários!
Stayed 1 night in Nov 2023
Response from Cassandra, Front Office Supervisor on 22 Dec,2023
Dear Nilson,We thank you very much for your review. It is a pleasure for us to do our best to make you the best possible stay :)We are looking forward to welcoming you again !Best regards,Cassandra Giraudet,Front Office Supervisor.

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bien
Vraiment bien, très comfortable et très joli hôtel
le petit déjeuner était aussi très bon, il y'avait énormément de choix
Stayed 1 night in Nov 2023
Response from Cassandra, Chef de Brigade on 22 Dec,2023
Chère Angela bonjour,C'est un plaisir de lire votre commentaire et la belle note que vous nous avez attribué.Au plaisir de vous accueillir à nouveau au Crowne Plaza Marseille Le Dôme !Bien cordialement,Cassandra Giraudet.Chef de Brigade.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Cassandra, Chef de Brigade on 22 Dec,2023
Cher client,Nous vous remercions pour cette superbe note et sommes ravis de voir que votre séjour au sein de notre hôtel vous a satisfait !Bien cordialement,Cassandra Giraudet,Chef de Brigade.

10/10 Excellent

Frederic

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

8/10 Good

Ching Man

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
員工很友善,但地板有點髒髒的感覺。amenities 都需要另外問reception 要。距離離地鐵站約8-9分鐘走路路程。但附近夜晚很暗
Stayed 4 nights in Oct 2023

8/10 Good

Vasco

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Stayed 1 night in Oct 2023