"Summercamp is walking distance to all the shops and restaurants in Oak Bluffs. It has a large front porch with oversized modern rocking chairs and a view of the lake. It is also a short walk to the ferry and the bus stop that takes you to Edgartown and Vineyard Haven. It was so easy to get around.
The Property Manager, Kate and her entire crew had the best hospitality that we have had at any hotel. Everyone was so professional, pleasant and accommodating.
It is not how something goes wrong but how the staff manages it:
When we arrived, there was unexpected groundwork being done. When we returned from a walk, there was a front loader and a sewer truck working right outside our bedroom window. We asked to be moved to another room. The Manager, Kate, personally came to speak to us and explained how it was historical septic that had caused a sinkhole and it was all being removed but wouldn't impact our plumbing. However, she offered to move us to another room and credited us the difference. She also had champagne and treats waiting for us in the new room. (It was my sister's 60th birthday.) The work was completed the day we left. It was not something the staff could predict or prevent. However, the Manager, Kate took the time with us to ensure that we had a nice experience for our first time at Summercamp.
We will be repeat guests! Thank you to Kate and her crew!"
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