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Reviews of Super 8 by Wyndham Martinsburg

2 out of 5
Super 8 by Wyndham Martinsburg
2048 Edwin Miller Blvd, Martinsburg, WV

Reviews

5.6
Rating 10 - Excellent. 22 out of 221 reviews" "
Rating 8 - Good. 42 out of 221 reviews" "
Rating 6 - Okay. 61 out of 221 reviews" "
Rating 4 - Poor. 51 out of 221 reviews" "
Rating 2 - Terrible. 45 out of 221 reviews" "

5.8/10

Cleanliness

6.4/10

Staff & service

5.6/10

Amenities

5.2/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

2/10 Terrible

Marissa

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Eugene

Liked: Cleanliness, staff & service
Ok.
Stayed 1 night in Mar 2024

2/10 Terrible

Chazz

Disliked: Cleanliness, staff & service, property conditions & facilities
Upon arrival to the property on the evening of Thursday 02/08/2024 it was obvious that the Cleaning and sanitizing responsibilities have been neglected if not abandoned completely. We checked in and were told we had to pay a 50$ deposit and it would be returned in The morning when we checked out. After going to the room and going to sleep I woke up at around 5 AM and went outside to smoke and making sure I didn’t smoke in the room and lose the deposit. While I was outside smoking I saw the front desk worker who we spoke to later on that morning to check out. We had to be at our job site at 9 am so we went to the front desk to checkout after we cleaned up the room after ourselves and I took the trash that had accumulated and tied it up and Brought it with us to throw away when we got outside. After giving the desk worker our key card to the room she told us to give her just a minute and she would check the room. After just three minutes a different, older lady appeared from the back employee area. She informed us that we had smoked in room and that she wasn’t going to give us our 50$ deposit back. When we told her that we had not smoked in the room, Her response was that she found Ashes on the floor. She then stated that “The county will not allow them to to return deposits when someone smokes in the room. She was very rude and unpleasant. I’m not going to tell anyone how unprofessional and unacceptable there behavior is. This is an obvious pattern on the businesses reviews.
Stayed 1 night in Feb 2024

8/10 Good

Connie

Liked: Cleanliness, staff & service, property conditions & facilities
Older property but nice room for the price.
Stayed 1 night in Dec 2023

2/10 Terrible

Vincent

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

2/10 Terrible

Brian

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Internet did not work, we cancelled and booked somewhere else.
Stayed 1 night in Oct 2023

8/10 Good

Tobia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff. Good room. Good breakfast -- a bagged breakfast but had everything I needed, muffin, fruit, yogurt, water, cereal bar.
Stayed 1 night in Sep 2023

4/10 Poor

Holli

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Deposit wasn’t mentioned til after I paid for room. Can take up to a week for it to be refunded. Ac unit was busted up in room with it dripping condensation on cords under it. No vending machines and I was told they don’t serve breakfast at the moment when I mentioned breakfast at check in. We chose this hotel because breakfast was mentioned online.
Stayed 1 night in Sep 2023

2/10 Terrible

Teresa

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2023

10/10 Excellent

George

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Traveling Archer.
Nice place ,for an older building. Clean and comfortable, and inexpensive. Good location .
Stayed 5 nights in Aug 2023

4/10 Poor

Bruce

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Not again.
Place is pretty dirty, starting with the checkin, filthy windows and doors when entering, hoarder looking behind the checkin counter, room condition as well. It's one of those places where you don't want to touch anything.
Stayed 1 night in Jul 2023

4/10 Poor

Edward

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Uncomfortable
Smells of mildew and just smells. No smoking but you can smell smoke, especially of the weed variety. Advertized breakfast but there was no breakfast on any of the days we were there. Beds are hard as a rock. We did get fresh towels faily though, well i hope they were fresh. I took a picture of the breakfast counter with nothing on it but this review is not letting me post it.
Stayed 7 nights in Jun 2023

4/10 Poor

Victoria

Disliked: Cleanliness, room comfort
Unhappy Stay at Super 8 in Martinsburg WV
It wasn't at all what I expected for one thing had to stay extra nights so I thought I would get the extra nights at same price I booked on hotel com but I didn't had to pay more. The room had roaches and a mildew smell in carpet. I had to deal with it cause I couldn't afford anything else. Still I would of thought it would of been a better experience than I endured. And website stated continental breakfast which it did not have, that was reason I booked there to begin with, and wasn't told this until after I was charged on my bank card then there was no refund very disappointed. But again worst of it all was the fact that I had to pay extra money to stay extra nights and it looks like I'm gonna have to extend my stay again so once again I'm sure I'll be charged more money than I originally paid from the start and I never checked out when I extended the stay so I think I should of been charged the original quote, or at least a decent discount. And I also think the fact that a deposit is required should be mentioned on the website. Just not at all what I expected. And for the record I checked with another hotel in the area and if you have to extend your stay and don't check out you're charged same rate as you were charged when you first booked on line, wish I knew that before I chose Super 8. The staff was pretty good tho.
Stayed 7 nights in Jun 2023

6/10 Okay

Jean

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It's ok
The hotel was ok, but it's listed as serving breakfast, but all that is available is coffee. The reason we chose that location was because they were to have breakfast. That was disappointing.
Stayed 2 nights in Jun 2023

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023

10/10 Excellent

Raul

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice room and clean, in a great location. No any kind of breakfast, just coffee, they need more.
Stayed 2 nights in Sep 2022

10/10 Excellent

Raul

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location, room was very nice. No breakfast, we were hoping for more than coffee
Stayed 1 night in Sep 2022

8/10 Good

Verified traveller

Travelled with group
Liked: Staff & service, property conditions & facilities, room comfort
Location was convenient for our needs. Staff was friendly. Facility is older.
Stayed 1 night in Sep 2021

8/10 Good

Andres

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Sep 2021

2/10 Terrible

Clarissa

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
My reservation was completely canceled because they overbooked wont recommend.
Stayed 2 nights in Jun 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfy, price was good, friendly environment
Stayed 1 night in Jun 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Charged extra for no reason
Should not have been charged $50.00 since i had already paid in advance for the room. Would really appreciate that charge being taken off of my credit card. It would be easier than me having to contact the credit card company and have them refuse that charge.
Stayed 2 nights in Jun 2021

10/10 Excellent

Darrell

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Apr 2021

10/10 Excellent

Darrel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great got good service
Stayed 28 nights in Mar 2021

8/10 Good

Christina

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Mar 2021

8/10 Good

Linda

Stayed 1 night in Jan 2021

8/10 Good

Garry

Travelled with group
Liked: Staff & service
Super 8
Are stay was average room was neat and clean
Stayed 4 nights in Nov 2020

4/10 Poor

Shirley

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
This hotel has seen better days. It was cheap but that was the only good part. No breakfast as advertised. Coffee ran out and was not refilled. Seemed very sketchy
Stayed 1 night in Nov 2020

2/10 Terrible

William

Stayed 1 night in Oct 2020

6/10 Okay

David

Liked: Room comfort
Basic
Really basic, not especially clean looking. Probably a motel for traveling blue collar workers.
Stayed 1 night in Oct 2020
Response from with much appreciation, Dale on 2 Nov,2020
Thank you very much for your candid review of your recent stay at our hotel. your feedback is extremely valuable to us, as we strive to improve with each and every stay. I greatly appreciate your comments about aspects of the room that need updating to the property within the next couple of months. our main priority is to be able to offer a very well-maintained and comfortable atmosphere. if you would be willing to give us a chance to turn your experience around. it would be such a pleasure to personally welcome you back to our new and improved hotel !

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Staff & service
Extremely poor customer service. Rips you off form the beginning.
Stayed 1 night in Oct 2020
Response from katie on 26 Oct,2020
Sorry for bad experience you had , we already start the pross to fix it I look forward in hearing from you and looking forward to welcome you

8/10 Good

Melissa

Stayed 4 nights in Sep 2020
Response from dale on 26 Oct,2020
We are glad that you enjoy your stay, hope to se you again soon

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Nope not again.
The employees were nice and friendly, but one room smelled of smoke and the floor was slightly sticky. The room door would not shut properly with out using force. The other room had a strange smell but that could be from the disinfectant they use. We did find something that looked like food under the desk.
Stayed 1 night in Sep 2020
Response from dale on 26 Oct,2020
Thank you for bringing into our attention your concern regarding you stay. We would also like to inform you that the matter is being resolved as of the moment. Thank you very much for your patronage, and we hope to be of service to you again very soon

4/10 Poor

Theresa, Ft. Lauderdale

Travelled with family, Business traveller, Travelled with pets
Disliked: Amenities, property conditions & facilities
Very old place, small, cramped. Beds were clean and ok for comfort. Towels were very threadbare and old. Place seemed clean enough just very old and don’t know about the carpet (that seemed really dirty). Def wouldn’t walk barefoot on that
Stayed 3 nights in Aug 2020

2/10 Terrible

Marc

Travelled with group
Disliked: Cleanliness, property conditions & facilities
Had bad room conditions bathroom problems!!
Stayed 2 nights in Aug 2020

10/10 Excellent

Marion

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2020

10/10 Excellent

Thomas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2020

4/10 Poor

No.Name, Virginia

Travelled with group
Disliked: Property conditions & facilities
It was terrible! Very noisy and no management. Wont stay again.
Stayed 1 night in Jul 2020

2/10 Terrible

Michae

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
gross
This place was gross. The whole building smelled, the carpet was nasty, there was old rolled up carpet in the hall that was torn out of a room. I never sat down. We left and went to another hotel.
Stayed 1 night in Jun 2020

10/10 Excellent

Jessica

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2020

6/10 Okay

Anastacia

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
I’ve had better experiences
Very clean friendly staff, only issue I had was my card being charged twice for the deposit which I think should be applied when reserving the room via web.
Stayed 1 night in Jun 2020
Response from Dale - Manager on 3 Jul,2020
Dear Anastacia, Thank you for letting us know about this. Your feedback helps us get better. We are looking into this issue and hope to resolve it promptly and accurately.

4/10 Poor

Katie

Travelled with group
Disliked: Staff & service
Unsatisfied
The carpets were being replaced and piles in the way. There was no way to plug in the lamp that was already existing in the room. The morning of checkout 2 calls were recieved by 10am when check out was at 11. We did not have a do not disturb sign that could be hung. Seemed very unorganized. I will return to the town but not the hotel.
Stayed 2 nights in Jun 2020

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place... Clean comfortable... Would stay again on our way thru.
Stayed 1 night in Feb 2020

2/10 Terrible

Gary

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unkempt
Stayed 1 night in Jan 2020

10/10 Excellent

Jorge

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020

2/10 Terrible

Zach

Disliked: Cleanliness, staff & service, property conditions & facilities
That property needs to be completely from top to bottom. My room was cleaned and the person left the window opened on the first floor. A man room was robbed police were called
Stayed 5 nights in Dec 2019

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel needs updated!
Room had a musty smell. Bath tub had soap scum. Mattresses were in poor shape and old. Pillows were very thin. Curtains were old. Wallpaper peeling. Faucets were loose. I would not stay here again. Hotel definitely needs updated!
Stayed 1 night in Nov 2019

4/10 Poor

Verified traveller

Travelled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
Room did not meet basic expectations
The gentleman at check-in was very nice. The room had an emergency exit, the door had paper stuffed under it to keep things from crawling into the room. The door (room 101) did not have the safety latch. The bed spread looked soiled and so did the blanket. I covered the bed with a sheet from home and slept on my own bedding. Finally figured out the TV system. (Had to move the box on top of the cabinet to the forefront so remote would work. Bathroom was clean.
Stayed 2 nights in Oct 2019

6/10 Okay

Michael

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Oct 2019