Massels Holiday Rentals

"Air con was broken and no hot water"

"The hotel was clean and very comfortable. Our room was very large and the air conditioning was perfect. The front desk staff were welcoming and very friendly. We also enjoyed the exercise room on property and the location of the property. It was close to the highway as well as to the center of town. We were able to walk to coffee shops and restaurants. We would definitely reccomend this hotel!"

"The hotel was as described and a lot better than some of the rather mean reviews !! Staff were friendly, and easy going, no rush, the breakfast was as described and plentiful. This is not a 4 star hotel its budget and worked perfectly for me. It does what it says on the tin !! Its great value and so near the railway station , yet on a quiet side street. Whafs not to like ?"

" It was a good overnight stay. The staff especially were very welcoming and would definitely stay there again"

"This was merely a stop off as it was close to Bas-Armagnac where we had a distillery tour. While we are more interested in French charm, this was more of a modern property but was perfect for our purposes. The room was huge and very clean with a pool view. The bathroom was awesome and even had a tub. The lobby area was nice and the staff was very friendly. Would definitely recommend the property."

"Only comment would be that there were a lack of power outlets in the foom & the bathroom would benefit from some tlc. The bar & restaurant were not open. I'm led to believe seasonal opening although on Hotels.com said that they were on site however should gave advised if open or not"

"Bonjour, Trés bien. Les petits déjeunés sont TRES BONS !!!! Juste attention à la propreté. Il ya vait des petits cheveux dans la baignoire + miroir de la porte d'entrée sale + sur les rideau 1 punaise."

"Très bien. Une deuxième chaise dans la chambre serait une bonne idée."

"I stayed here because there was a pool. When I arrived about 8 or 9pm there was a self-check-in at the gate. I was not sent a code, but a friend who spoke French called and got it for me. It was not sent through Hotels.com or by email. Without calling I would have not been able to stay here at all and would have been far from Agen with no room. It is VERY FAR from Agen, not in Agen as listed on the hotels.com site. The pool was covered for the night and opened at 8am the next morning. Check-out was at 10. There is no ice machine, no refrigerator, no hotel staff. I got up at 8 to use the pool for an hour. When I checked out the hotel front desk person called a cab for me. It was about 30 euro to get back to Agen. This is the only person I spoke to during my entire stay and she was lovely and helpful and understanding of my baby French as I counted on my fingers to tell her my room number. If you aren't prepared for this odd system, you will not be able to check-in if you arrive late. There is an elevator. There is no communication with guests. Pool is very small and was being cleaned during the one hour I was able to use it during my stay. I swam anyway, but the vacuum was underfoot and would not have been safe for children to swim."