Coffee/tea maker, electric kettle
Check availability

Reviews of Fray Bartolomé de Las Casas 305

2 out of 5
Fray Bartolomé de Las Casas 305
Fray Bartolome de las Casas, 305, Matehuala, SLP

Reviews

8.8

Excellent

Rating 10 - Excellent. 15 out of 24 reviews" "
Rating 8 - Good. 6 out of 24 reviews" "
Rating 6 - Okay. 1 out of 24 reviews" "
Rating 4 - Poor. 0 out of 24 reviews" "
Rating 2 - Terrible. 2 out of 24 reviews" "

9.4/10

Cleanliness

9.8/10

Staff & service

8.8/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Abraham

Stayed 1 night in Apr 2024

2/10 Terrible

Grace

We were denied staying at this hotel since we had a service dog but no certificate.
Stayed 1 night in Mar 2024
Response from Gerente on 20 Mar,2024
Sorry, since it is not a pet-friendly establishment, the certificate is an essential requirement. If you would like to return one day with your certificate, we will be happy to receive it..

8/10 Good

Ed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice, new Hotel
Nice, hotel room. But the continuous Fire Alarm beeping through the entire night was not good. This kept us awake and should have been fixed. Also, the pipe under the kitchen sink was not connected and water went all over the floor. I had to reconnect it twice. There also were no extra towels to clean the water.
Stayed 1 night in Dec 2023
Response from Eden Inn Hotel on 2 Jan,2024
We appreciate your comment, and we regret the inconveniences that did not allow you to enjoy your stay to the fullest, we will work to improve the aspects you mention and we hope you will be with us again soon!

8/10 Good

Leonardo

Stayed 1 night in Dec 2023
Response from Edén Inn Hotel on 2 Jan,2024
Thank you for your preference, we hope you stay with us again soon.

10/10 Excellent

Donna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were greeted by a friendly and helpful staff. The property is freshly renovated and tastefully decorated. Parking is in an interior lock up. Our room/suite included 2 king beds, a kitchenette and bathroom. The shower water pressure was a little low but the cleanliness made up for any issues. It was like staying in our own apartment which was so refreshing after a long day of driving. The surrounding area is questionable. It seems that you would have to walk or drive several blocks to get food or groceries. Would definitely recommend this small hotel.
Stayed 1 night in Nov 2023
Response from Eden Inn Hotel on 2 Jan,2024
We greatly appreciate your review and we are happy that your stay with us was pleasant. We will continue working to provide you with the best service and quality in our facilities. We hope to provide you with our hosting service again.

10/10 Excellent

carlos.garcia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy buena
Stayed 1 night in May 2024

10/10 Excellent

Evangelina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es un hotel muy adecuado a nuestras necesidades puesto que tiene estacionamiento, cerca de vialidades principales, muy limpio y con un personal que te atiende de una forma que te hacen sentir en casa.
Stayed 1 night in Mar 2024

10/10 Excellent

Felix Mora

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Las instalaciones del hotel están bastante bien, pero ayudaría que tuviesen cafetería
Stayed 1 night in Mar 2024

6/10 Okay

Hector

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Con ese colchón amanecía con dolor de espalda y las almohadas olían mal
Stayed 2 nights in Mar 2024

8/10 Good

Maria

Travelled with group
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
El hotel me parece bien, pero le hace falta limpieza a las habitaciones, la verdad tal y como se veía por fuera… esperaba que las habitaciones estuvieran limpias, el sofá cama muy manchado el colchón, los sillones muy sucios, la cafetera tenía agua sucias en el depósito, la regadera nunca salió agua, el lavabo un hilo de agua imposible lavarse la cara.
Stayed 1 night in Mar 2024
Response from Gerente on 20 Mar,2024
Gracias por tomarte el tiempo para escribir una reseña tan detallada. Todos tus comentarios son esenciales para mejorar nuestro servicio. Nos aseguraremos de que tus quejas sean transmitidas a todos. Por otra parte, yo personalmente supervisare que se cumplan.

8/10 Good

Ivan

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me tocó una habitación donde el alumbrado de afuera no me dejó dormir por que la luz pasaba las persianas e iluminaba toda la habitación durante la noche.
Stayed 1 night in Mar 2024
Response from Gerente on 20 Mar,2024
Gracias por tu sincera opinión. Lamento escuchar que no quedó satisfecho con la competencia de nuestro equipo. Trabajaremos para mejorar nuestro servicio.

10/10 Excellent

Silvia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Un hotel muy limpio, el servicio fue excelente
Stayed 1 night in Feb 2024
Response from Gerente on 20 Mar,2024
Estimado viajero. Gracias por tu comentario y por haber elegido nuestro hotel. Estoy feliz de que hayas disfrutado de tu estancia y esperamos tenerte de nuevo como invitado en nuestro hotel.

10/10 Excellent

tomas

Liked: Cleanliness, staff & service, property conditions & facilities
Todo
Stayed 1 night in Feb 2024
Response from Gerente on 20 Mar,2024
Estimado cliente. Gracias por darnos una calificación perfecta y por recomendar nuestro hotel a otros viajeros. Estoy seguro de que todo nuestro personal del hotel disfrutó atendiendo a tus necesidades tanto como hayas disfrutado de tu estancia. ¡Cuídate!

10/10 Excellent

Tomas

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Gerente on 20 Mar,2024
Estimado cliente. Gracias por darnos una calificación perfecta y por recomendar nuestro hotel a otros viajeros. Estoy seguro de que todo nuestro personal del hotel disfrutó atendiendo a tus necesidades tanto como hayas disfrutado de tu estancia. ¡Cuídate!

10/10 Excellent

JUAN PABLO

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Satisfacción
Stayed 1 night in Feb 2024
Response from Gerente on 20 Mar,2024
Estimado cliente. Gracias por darnos una calificación perfecta y por recomendar nuestro hotel a otros viajeros. Estoy seguro de que todo nuestro personal del hotel disfrutó atendiendo a tus necesidades tanto como hayas disfrutado de tu estancia. ¡Cuídate!

10/10 Excellent

MARIA ANTONIA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Gerente on 20 Mar,2024
Estimado cliente. Gracias por darnos una calificación perfecta y por recomendar nuestro hotel a otros viajeros. Estoy seguro de que todo nuestro personal del hotel disfrutó atendiendo a tus necesidades tanto como hayas disfrutado de tu estancia. ¡Cuídate!

10/10 Excellent

Fidel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente
Excelente lugar. 100% Recomendable, el personal muy atento, la habitacion limpia , lugar tranquilo. volvere a ir sin dudas
Stayed 3 nights in Jan 2024

10/10 Excellent

Alejandro

Travelled with family and small children, Travelled with group
Liked: Amenities
Stayed 1 night in Dec 2023

10/10 Excellent

Juan Pablo

Travelled with family
Liked: Cleanliness, amenities
Stayed 1 night in Dec 2023
Response from Edén Inn Hotel on 2 Jan,2024
Thank you for your preference, we hope you stay with us again soon.

10/10 Excellent

Jose Angel

Stayed 2 nights in Dec 2023

2/10 Terrible

José Ignacio

Stayed 1 night in Dec 2023