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Hotel Casa 511

3.5 star property
Downtown Mazatlan's garden oasis provides a peaceful base for city exploration with convenient express check-out for travelers on the move

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Hotel Casa 511 in downtown Mazatlan offers garden tranquility. Guests enjoy a buffet breakfast before exploring. The lobby has a TV and free WiFi for planning adventures. Many guests appreciate the hotel's practical location.

Reviews

3.8 out of 10

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Breakfast available
  • Business services
  • Room service
  • Housekeeping

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About this property

Hotel Casa 511

  • Hotel near The Mazatlan Malecón
  • Close to Olas Altas Beach, Hotel Casa 511 provides amenities, such as a free food/drink shopping service and a garden. Stay connected with free in-room WiFi.
  • Other perks include:
    • Buffet breakfast (surcharge), airport drop-off service (surcharge) and express check-out
    • Express check-in, concierge services and a gift shop
    • Wedding services, a 24-hour front desk and a computer station
  • Room features
  • All guest rooms at Hotel Casa 511 feature comforts, such as premium bedding and air conditioning, as well as amenities, such as free WiFi and sound-insulated walls.
  • Other amenities include:
    • Bathrooms with showers and free toiletries
    • 42-inch LED TVs with Netflix and premium channels
    • Coffee/tea makers, ceiling fans and daily housekeeping

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Policies

Check-in

Express check-in available

Minimum check-in age - 18

Check-out

Check-out before noon

Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome

Rollaway/extra beds are available for MXN 250.0 per day.

Cots (infant beds) are not available

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: MXN 1000.0 per stay

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: MXN 800 per vehicle
  • Rollaway bed fee: MXN 250.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards

Frequently asked questions

Is Hotel Casa 511 pet-friendly?

No, pets are not allowed at this property.

How much is parking at Hotel Casa 511?

This hotel doesn't offer parking.

What time is check-in at Hotel Casa 511?

Check-in end time: anytime.

What time is check-out at Hotel Casa 511?

Checkout is at noon.

Does Hotel Casa 511 provide a shuttle to the airport?

Yes, there's a shuttle from the hotel to the airport that runs on request. A fee of MXN 800 per vehicle applies.

Where is Hotel Casa 511 located?

Located in Centro Historico, this hotel is within a 10-minute walk of Jose Maria Pino Suarez Municipal Market and The Mazatlan Malecón. Immaculate Conception Cathedral and Republic Square are also within 5 minutes.

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Reviews

Reviews

3.8

5.4

Cleanliness

8.0

Location

5.4

Staff & service

4.8

Property conditions & facilities
Rating 10 - Excellent. 0 out of 11 reviews
Rating 8 - Good. 2 out of 11 reviews
Rating 6 - Okay. 1 out of 11 reviews
Rating 4 - Poor. 1 out of 11 reviews
Rating 2 - Terrible. 7 out of 11 reviews

Reviews

Verified

4/10 Poor

Norma

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Bad experience.

When i got there ., they toll me they don’t work with this app. They don’t have a reservation for me . Didn’t have any room available until the next day . I stay there but I didn’t like the place . The bathroom to small., I needs to be more clean.
Stayed 4 nights in Feb 2024
Verified

2/10 Terrible

Delia

Disliked: Cleanliness, amenities, property conditions & facilities
I was told there would be someone waiting at front desk, there was no one there, another guest had to open the food for us. We waited for 30min, I messaged and called 2 numbers, the 3rd number I called they finally answered to tell me there were no rooms available. They told me that they had been trying to reach me. I had no missed calls, they also show a pool in property, there is no pool nowhere in sight.
Stayed 1 night in Nov 2022
Verified

2/10 Terrible

Jazmin

No respetaron mi reservación, indicando que ellos no tenían disponible
Stayed 3 nights in Feb 2024
Verified

2/10 Terrible

Irene

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

FATAL

Fatal llegamos y no habia nadie, marcabalos y no contestaban, cuando contestaron enos dijeron que no tenian habitaciones y nos dejaron sin reservacio
Stayed 1 night in Nov 2023
Verified

2/10 Terrible

silvia

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Que estaba em el centro de la ciudad
Stayed 1 night in Nov 2023
Verified

2/10 Terrible

denis

Disliked: Cleanliness, amenities, property conditions & facilities
La verdad no se si apenas la están remodelando o van empezando o que pero es inaceptable muchas cosas sobre todo la limpieza, habitación sin llave de puerta, con cucarachas, tienen el concepto de lo que puede ser un hotelito pero les falta mucho Decía que había alberca y no hay
Stayed 2 nights in Nov 2023
Verified

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Nunca había una persona de recepción, pésima señal de wifi (nunca tuvimos), no había agua caliente... es buen lugar para personas no exigentes
Stayed 1 night in Sep 2018
Verified

2/10 Terrible

José Ricardo Rendón de

Stayed 1 night in Nov 2023
Verified

2/10 Terrible

Gustavo Alan

Disliked: Staff & service
Stayed 2 nights in Sep 2023
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2018
Verified

8/10 Good

Jaime

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2018