Property amenity

Reviews of Best Western Plus McDonough Inn & Suites

2.5 out of 5
Best Western Plus McDonough Inn & Suites
805 Industrial Boulevard, McDonough, GA

Reviews

8.6

Excellent

Rating 10 - Excellent. 559 out of 1001 reviews" "
Rating 8 - Good. 282 out of 1001 reviews" "
Rating 6 - Okay. 72 out of 1001 reviews" "
Rating 4 - Poor. 41 out of 1001 reviews" "
Rating 2 - Terrible. 47 out of 1001 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Ashley

Travelled with family, Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Room was nice, they just need to upgrade the bathrooms.
Stayed 2 nights in May 2024

10/10 Excellent

Ji'Meya

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A nice secluded area with an Applebee's right across the street!
Stayed 2 nights in May 2024
Response from Manager on 28 May,2024
Hello Ji'Meya,We're delighted to hear you enjoyed the hotel's secluded location and the convenience of having Applebee's nearby. Your feedback is appreciated, and we hope to welcome you back for another pleasant stay in the future.

10/10 Excellent

Constance

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice for the price
Stayed 3 nights in May 2024
Response from Manager on 28 May,2024
Hello Constance,We are pleased to hear that you found value in your stay with us. Should you have any further feedback or require assistance, please do not hesitate to reach out to our management team.

10/10 Excellent

Barry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyable stay!
Stayed 1 night in May 2024
Response from Guest Relations Management on 24 May,2024
Hi Barry! We are thrilled to hear you had a perfect 5-star experience! "Enjoyable stay" is a fantastic summary, and it lets us know you had a comfortable and positive time with us.We look forward to welcoming you back again soon for another enjoyable stay.

8/10 Good

Jean

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, spacious rooms. My only issue: figuring how to use the TV remote...not easy and no instructions
Stayed 1 night in May 2024
Response from Guest Relations Management on 24 May,2024
Hi Jean! Thank you for your 4-star review and feedback! We appreciate you mentioning the positive aspects of your stay, particularly the clean and spacious rooms. These are definitely important for a comfortable experience.We sincerely apologize for the frustration caused by the difficulty using the TV remote. User-friendly technology is important to us, and clear remote controls are essential for a relaxing stay.We're exploring a few solutions to address this issue. We'll be reviewing the TV remote design to see if the buttons can be more clearly labeled with words or universal pictograms for easier understanding. We're also considering placing easy-to-follow instruction manuals for the TV remote in each guest room. Additionally, we're exploring the possibility of adding QR codes to the TV or in guest rooms. These codes would link to online manuals for the specific TV model, allowing guests to access instructions on their smartphones for quick reference.We appreciate your feedback and hope to see you again soon!

8/10 Good

James

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Clean
Stayed 1 night in May 2024
Response from Guest Relations Management on 22 May,2024
Hi James! Thanks for the 4-star review! We're happy to hear the cleanliness met your expectations. A clean environment is crucial for a comfortable stay, and we appreciate you acknowledging our housekeeping staff's efforts. Is there anything else we could have done to earn that extra star next time? We appreciate your feedback and hope to see you again soon!

8/10 Good

Roberta

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The sitting area and the bed were very clean and comfortable. I would only suggest that more attention be focused on area around the controls, faucets, and the bathtub. There was an unsightly, unhealthy buildup of black mold
Stayed 1 night in May 2024
Response from Guest Relations Management on 22 May,2024
Hi Roberta! Thank you for your feedback and 4-star rating! We appreciate you highlighting the comfortable and clean sleeping and sitting areas. However, we sincerely apologize for the presence of black mold around the controls, faucets, and bathtub. Mold is a serious health concern, and it should not have been present in your room.We will be taking immediate action to address this issue. The affected areas will be thoroughly cleaned with a mold-removal solution by professional cleaners. We will also be investigating the source of the moisture build-up to prevent future mold growth.Your feedback is essential in helping us maintain a healthy and clean environment for our guests. We hope to regain your confidence and improve your rating to a perfect 5 stars on your next stay.

8/10 Good

Charles

Liked: Cleanliness, staff & service, property conditions & facilities
In door pool is a plus.
Stayed 1 night in May 2024
Response from Guest Relations Management on 22 May,2024
Hi Charles! Thanks for the 4-star review! We appreciate you recognizing the convenience of having an indoor pool. Having an indoor pool is a great amenity to enjoy, especially during unpredictable weather. We're glad you were able to take advantage of it during your stay. We value your feedback and hope to see you again soon!

10/10 Excellent

William

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Affordable and clean accommodations. Close to several dining options. Friendly staff.
Stayed 1 night in May 2024
Response from Guest Relations Management on 21 May,2024
Hi William! A perfect 5-star rating is wonderful to hear, especially when you highlight multiple things we strive for: affordability, cleanliness, and a friendly atmosphere. It sounds like you found our hotel to be a convenient and comfortable home base for exploring the dining options nearby!Thank you for choosing our hotel, and we hope to see you again soon for another affordable, clean, and friendly stay!

10/10 Excellent

Tawnya

Liked: Cleanliness, staff & service, property conditions & facilities
Good service, comfortable bed, quiet.
Stayed 1 night in May 2024
Response from Guest Relations Management on 21 May,2024
Hi Tawnya! A perfect 5-star rating and comments about "good service, comfortable bed, and quiet" are exactly what we love to hear! It sounds like you had a truly restful and relaxing stay.Providing excellent service, comfortable accommodations, and a peaceful environment are our top priorities. We're thrilled we delivered on all fronts!Thank you for choosing our hotel! We hope to see you again soon for another perfect stay.

10/10 Excellent

Phillip

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was great Room was clean Check in really easy Lots restaurant and shopping near by
Stayed 1 night in May 2024
Response from Manager on 20 May,2024
Hello Phillip,We are thrilled to hear that you enjoyed the breakfast and found your room to be clean. It's great to know that your check-in process went smoothly and that you appreciated the convenient location near restaurants and shops. Should you have any future concerns, feel free to reach out to our management team.

10/10 Excellent

shy

Liked: Amenities, property conditions & facilities
Safety
Stayed 3 nights in May 2024
Response from Guest Relations Management on 22 May,2024
Hi Shy! That's fantastic to hear! We are thrilled you felt safe during your stay. Providing a secure and secure environment is a top priority for us, and we're happy to know our efforts were recognized. Thank you for choosing our hotel and for sharing your positive feedback. We look forward to welcoming you back for another safe and enjoyable stay in the future!

8/10 Good

Raymond

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay was good apart from the elevator being out of service two of my three day stay. Room was nice,big and clean.The staff was pleasant which is a plus. Dining in the area was very convenient. Would definitely recommend to a friend.
Stayed 3 nights in May 2024
Response from Guest Relations Management on 21 May,2024
Hi Raymond! We sincerely apologize for the inconvenience caused by the elevator being out of service for two out of your three-day stay. We understand this would have been frustrating and appreciate you bringing it to our attention with a 4 out of 5 rating.We're glad to hear you enjoyed the comfortable room, friendly staff, and convenient dining options near the hotel. Those are all aspects we strive to provide for our guests.Regarding the elevator outage, we've initiated a comprehensive inspection to determine the cause of the issue and ensure its promptly repaired to prevent future disruptions.Thank you for recommending our hotel to your friend despite the elevator inconvenience. We value your feedback and hope to deliver a perfect 5-star experience next time!

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Night Auditor Staff person was a rock star at 2am. She could have not been more professional and positive after my long day on the road! Thank you for making my evening sleep well!
Stayed 1 night in May 2024
Response from Guest Relations Management on 16 May,2024
Hi Martin! Absolutely fantastic! A 5-star rating with such a heartwarming comment about our night auditor is truly special. We strive to provide exceptional service at all hours, and it sounds like this staff member truly went above and beyond to ensure a smooth and restful stay after your long journey.We'll be sure to recognize this rock star night auditor for their dedication and positive attitude! Thank you for choosing our hotel, and we hope to see you again soon for another restful stay!

8/10 Good

David, Edmonton

Liked: Cleanliness, staff & service
Stayed 1 night in May 2024
Response from Tyana(General Manager) on 16 May,2024
Hello David,thank you so much for your rating of our hotel. We look forward to any future stays that you book with us.

10/10 Excellent

Lorie

Stayed 1 night in May 2024
Response from Manager on 25 May,2024
Hello Lorie,We are thrilled to hear that you had a wonderful experience at our hotel! Your satisfaction is our top priority, and we hope to welcome you back soon for another exceptional stay.

10/10 Excellent

Teaka

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff nice room
Stayed 1 night in May 2024
Response from Manager on 7 May,2024
Hello Teaka,We are pleased to hear that you found our staff to be great and enjoyed your room. Should you have any further feedback or inquiries, please do not hesitate to contact our management team. We value your insights and hope to welcome you back in the future.

6/10 Okay

Lee

Disliked: Staff & service, amenities
Very dark room. Need some lighting. Room was big but void of funiture in some areas. Small tv not positioned well in the room.
Stayed 1 night in Apr 2024
Response from Guest Relations Management on 2 May,2024
Hi Lee! Thank you for sharing your feedback with us. We apologize for the issues you encountered with the lighting and furniture arrangement in your room.Providing a well-lit and comfortable environment for our guests is important to us, and we regret that we fell short in this regard. Your comments about the lack of lighting and furniture will be shared with our management team to ensure that improvements are made.We appreciate your feedback as it helps us identify areas for improvement. We'll take immediate steps to address the issues you've mentioned.We appreciate your feedback and hope to have the opportunity to welcome you back for a more enjoyable stay in the future.

10/10 Excellent

abigail

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great best western while on a road trip. Good amenities and clean.
Stayed 1 night in Apr 2024
Response from Tyana(General Manager) on 28 Apr,2024
Hello Abigail,thank you so much for your rating and review of our hotel. We appreciate all feedback as it assists us with making changes to provide a comfortable and enjoyable stay with us. We are elated that you enjoyed your stay, and look forward to any future stays that you book with us.

4/10 Poor

Marie

Travelled with family, Business traveller
Disliked: Staff & service, amenities
The staff is not friendly and the customer service is poor
Stayed 4 nights in Apr 2024
Response from Guest Relations Management on 24 Apr,2024
Hi Marie! We apologize for the negative experience you encountered during your stay. Providing excellent customer service and friendly interactions with our guests are fundamental to our values, and we regret falling short of your expectations.Your feedback is valuable to us, and we will address your concerns with our team to ensure improvements are made in our service standards. Please know that this is not indicative of our usual level of service, and we appreciate you bringing this to our attention.We hope to have the opportunity to welcome you back in the future and provide you with a much better experience. Thank you for your feedback.

10/10 Excellent

Rickie A

Stayed 1 night in Apr 2024
Response from Manager on 13 May,2024
Hello Rickie A,We are grateful to hear that you had an excellent experience at our hotel! We hope to welcome you back again soon for another wonderful stay.

10/10 Excellent

Judy

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All around great experience
Stayed 1 night in Apr 2024
Response from Guest Relations Management on 15 Apr,2024
Hi Judy! Thank you for your fantastic review and 5-star rating! We're delighted to hear that you had an all-around great experience during your stay with us. It's our goal to ensure each guest enjoys a seamless and enjoyable visit. We appreciate you taking the time to share your positive feedback and look forward to welcoming you back soon for another excellent experience. Thank you for choosing us for your stay!

10/10 Excellent

teresa

Stayed 1 night in Apr 2024
Response from Guest Relations Management on 2 May,2024
Hi Teresa! We appreciate your fantastic 5-star rating! It's wonderful to know that you had a great time during your stay. We aim to provide exceptional service and comfort to all our guests, and we're glad to hear that we succeeded with you. Your kind words motivate us to maintain our high standards. We can't wait to host you again soon!

4/10 Poor

Michael

Stayed 1 night in Apr 2024
Response from Tyana(General Manager) on 27 Apr,2024
Hello Michael,we apologies for not meeting your expectations. We look forward to changing your mind. We look forward to any future stays that you book with us.

8/10 Good

Edward

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good bed and clean room and facility
Stayed 1 night in Mar 2024
Response from Guest Relations Specialist on 4 Apr,2024
Hi Edward,We're delighted to hear that you found our hotel's bed comfortable and your room and facilities clean during your stay. Providing a comfortable and clean environment for our guests is always a top priority for us. We appreciate your positive feedback and hope to welcome you back for another enjoyable experience in the future. Thank you for choosing to stay with us.

8/10 Good

jill

Liked: Cleanliness, staff & service, property conditions & facilities
It was close to the highway but a little run down
Stayed 1 night in Mar 2024
Response from Guest Relations Management on 30 Mar,2024
Hi Jill! Thank you for sharing your feedback with us. We're glad to hear that our hotel's proximity to the highway was convenient for your travels. However, we apologize if you found the property to be a little run down. Your satisfaction is important to us, and we take your comments seriously. We will review your feedback with our team to identify areas for improvement and ensure that our property meets the high standards our guests expect. We appreciate your input and hope to have the opportunity to welcome you back for an even better experience in the future.

10/10 Excellent

Lorraine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was so nice, except for the cleaning staff, he just open our room before 11:00am at 10:30am without knocking the door or asking. He just said: Are you stay one more night?
Stayed 1 night in Mar 2024
Response from Guest Relations Management on 30 Mar,2024
Hi Lorraine! Thank you for your positive review, and we're glad to hear that overall, you had a nice experience during your stay. However, we sincerely apologize for the inconvenience caused by our cleaning staff's early entry into your room without proper notification. We understand the importance of privacy and respect for our guests' space, and we regret that this was not upheld during your stay. Rest assured, we will address this issue with our team to ensure that it does not happen again in the future. We appreciate your feedback, and we hope to have the opportunity to welcome you back for an even better experience next time.

10/10 Excellent

Deborah

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Guest Relations Management on 30 Mar,2024
Hi Deborah! Thank you for rating your experience with us a perfect 5 out of 5! We're delighted to hear that you had such a fantastic stay. Your satisfaction is our top priority, and we're thrilled that we could meet your expectations. We appreciate your kind words and look forward to welcoming you back for another wonderful experience in the future.

10/10 Excellent

MARK, lake st louis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great area, not too busy and great restaurant next door
Stayed 1 night in Mar 2024
Response from Manager on 24 Mar,2024
Hello MARK,We are delighted to hear you enjoyed our hotel's convenient location and the nearby restaurant. It's always our aim to provide a peaceful setting for our guests to relax and enjoy their stay. We hope to welcome you back in the future for another enjoyable visit.

10/10 Excellent

Chris

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place!
Stayed 1 night in Mar 2024
Response from Tyana(General Manager) on 24 Mar,2024
Hello Chris,thank you so much for your review and rating of our hotel. We appreciate you for choosing us for your lodging needs.

10/10 Excellent

Sandra

Travelled with family
Nice quaint place. Staff was friendly. The breakfast could have been better with a bigger variety.
Stayed 4 nights in Mar 2024
Response from Manager on 22 Mar,2024
Hello Sandra,Thank you for your feedback. We're glad you enjoyed our friendly staff. We'll take your comments on breakfast into consideration for future improvements. Your input helps us enhance our guests' experience.

8/10 Good

Priscilla

Liked: Cleanliness
Disliked: Staff & service
It was ok
Stayed 3 nights in Mar 2024
Response from Manager on 22 Mar,2024
Hello Priscilla,Thank you for choosing us. Our goal is to exceed our guests’ expectations, so I regret that your visit was just okay. We appreciate the feedback and hope to host you again.

10/10 Excellent

Carol

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast had great choices.
Stayed 1 night in Mar 2024
Response from Guest Relations Management on 15 Mar,2024
Hi Carol! Thank you for your positive feedback! We're delighted to hear that you enjoyed the breakfast options during your stay. Providing a variety of delicious choices for breakfast is important to us, and we're thrilled that we could meet your expectations in this regard. We appreciate your kind words and the perfect rating! We hope to welcome you back for another enjoyable stay in the future. If there's anything else we can assist you with or if you have any further comments, please don't hesitate to reach out to our team. We're here to ensure that your next stay with us is just as wonderful.

8/10 Good

Cynthia

Stayed 1 night in Mar 2024
Response from Manager on 2 Apr,2024
Hello Cynthia, Thank you for staying with us. We would appreciate it if you could provide us with more details about your experience, so that we can address any issues you may have encountered. We value your feedback and want to ensure that your future stays are more enjoyable.

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Nice clean rooms and reception was nice at check in
Stayed 1 night in Mar 2024
Response from Guest Relations Management on 8 Mar,2024
Hi Jennifer! Thank you for your wonderful feedback! We're delighted to hear that you found our rooms to be nice and clean, and that you had a pleasant check-in experience with our reception team. Providing clean and comfortable accommodations, as well as friendly service, are top priorities for us, and we're thrilled that we succeeded in meeting your expectations. We look forward to welcoming you back for another great stay in the future. If there's anything else we can do to assist you, please don't hesitate to reach out.

8/10 Good

Jess

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from Guest Relations Management on 7 Mar,2024
Hi Jess! We appreciate your rating of 4 out of 5 and your feedback regarding your recent stay. It's great to hear that you had a positive experience overall. We are committed to continuously improving, and your insights help us in that endeavor. If there are any areas where you believe we could enhance our services, please feel free to share your thoughts. We look forward to the opportunity to welcome you back for an even more enjoyable stay.

10/10 Excellent

Linda

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was huge and clean. there was handicap style toliet and shower which was nice.
Stayed 1 night in Feb 2024
Response from Guest Relations Management on 5 Mar,2024
Hi Linda! Thank you for choosing to stay with us and for sharing your positive feedback! We're thrilled to hear that you had a great experience during your recent stay. We're glad to hear that you found your room to be spacious and clean. Providing a comfortable and well-maintained environment for our guests is a top priority for us, so it's rewarding to know that we succeeded in this regard. We're also pleased to hear that you appreciated the accessibility features in your room, including the handicap-style toilet and shower. Ensuring that all of our guests have a comfortable and convenient stay is important to us, and we're glad that these features enhanced your experience. Thank you once again for your kind words, and we look forward to welcoming you back for another enjoyable stay in the future. If there's anything else we can do to assist you, please don't hesitate to let us know.

8/10 Good

Vicky

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from Manager on 3 Mar,2024
Hello Vicky,We appreciate you choosing our hotel for your stay! Please feel free to reach out to us with any feedback to help us improve our services for the future. We hope to welcome you back soon for an even better experience!

10/10 Excellent

Carol, Cloverdale

Liked: Cleanliness, staff & service, property conditions & facilities
Clean quiet property. Beds were comfortable. Applebee's restaurant adjacent. Staff was very friendly. It's a basic hotel but fit our needs very well.
Stayed 5 nights in Feb 2024
Response from Guest Relations Management on 1 Mar,2024
Hi Carol! Thank you for your kind words! We're delighted to hear that you enjoyed your stay with us and found our property clean, quiet, and comfortable. Our team always aims to provide friendly and accommodating service to ensure our guests have a pleasant experience. We appreciate your feedback and hope to have the opportunity to welcome you back in the future!

10/10 Excellent

Sherry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was so clean and the details from the housekeeping staff were lovely.
Stayed 1 night in Feb 2024
Response from Guest Relations Management on 29 Feb,2024
Hi Sherry! We're thrilled to hear that you had such a positive experience during your stay with us! Providing clean and comfortable accommodations is a top priority, and we're delighted that our housekeeping staff exceeded your expectations. Your kind words mean a lot to us, and we'll be sure to pass along your compliments to our team. Thank you for taking the time to share your feedback, and we hope to welcome you back again soon for another wonderful stay!

4/10 Poor

Donna

Travelled with family
Disliked: Staff & service, property conditions & facilities
We had a handicapped person with us and there is only 1 elevator and it was not working the entire trip. Coffee maker was down at the breakfast very limited breakfast options could not charge any beverages or snacks from the pantry to the room. Room was spacious and clean but the amenities were lacking
Stayed 3 nights in Feb 2024
Response from Guest Relations Management on 29 Feb,2024
Hi Donna! We apologize for the inconvenience caused by the elevator being out of service during your stay, especially considering the needs of your party. Additionally, we regret to hear about the limitations with the breakfast options and the inability to charge beverages or snacks to the room. Your feedback regarding these issues is valuable to us, and we will address them with our team to ensure we improve in these areas. We appreciate you choosing to stay with us and hope to have the opportunity to provide you with a better experience in the future.

8/10 Good

Emil

Pleasant employees
Stayed 1 night in Feb 2024
Response from Manager on 1 Mar,2024
Hello Emil,We appreciate your feedback on our pleasant employees. Our team strives to provide excellent service to all guests. Should you have any more feedback or questions, please feel free to contact us at your convenience.

8/10 Good

John

Stayed 1 night in Feb 2024
Response from Manager on 1 Mar,2024
Hello John,We're thrilled to hear you had a positive experience at our hotel! If you have any further feedback to share, please don't hesitate to reach out to us. We look forward to hosting you again soon.

10/10 Excellent

IJohn

Liked: Staff & service, property conditions & facilities, room comfort
Great place
It was a great place. Clean outside and inside. Very queit with many places accessible.
Stayed 1 night in Feb 2024
Response from Manager on 28 Feb,2024
Hello IJohn,We are delighted to hear that you enjoyed the cleanliness and quiet ambiance of our property, along with its convenient location. We appreciate your positive feedback and hope to welcome you back for another pleasant stay in the future.

10/10 Excellent

Mary, indianapolis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very welcoming place to rest after a busy day of travel!
Stayed 1 night in Feb 2024
Response from Manager on 24 Feb,2024
Hello Mary,We're delighted to hear you found our hotel to be a welcoming haven during your travels. We strive to provide a comfortable stay for all our guests. Your positive feedback is greatly appreciated, and we hope to welcome you back soon.

2/10 Terrible

Roger

Stayed 5 nights in Feb 2024
Response from Manager on 22 Mar,2024
Hello Roger, We regret to hear that your experience did not meet your expectations. Please feel free to reach out to us directly so we can address any concerns you may have. We value your feedback and hope to have the opportunity to exceed your expectations in the future.

10/10 Excellent

Rashard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will stay again
Stayed 1 night in Feb 2024
Response from Tyana(General Manager) on 20 Feb,2024
Hello Rashard,thank you so much for your stay and rating of our hotel. We appreciate you and your family for choosing us for your lodging needs. We look forward to any future stays that you book with us.

6/10 Okay

Tony

I booked my room from Monday-Saturday. The staff was very friendly and helpful. However a waterline broke on Thursday, so there was no running water in the entire hotel. No shower, toilet use, couldn’t brush my teeth, wash my face or hands. I was assured by staff that the water would be restored 1st thing Friday morning but it wasn’t. Then a nice young lady from the staff made an honest admission that it could be another day or so before water could be restored which caused me to immediately check out early and seek shelter elsewhere. (Note I’m from Florida) To their credit, I was not charged for Thursday nor was I penalized for canceling the remaining 2 days of my reservation. The situation quickly became very unsanitary for guests and staff alike. I witnessed a guest with a small child have to go out and purchase 5 gallons of water to survive the unsanitary conditions. The room was spacious but a little dated. The hotel is located right next to I-75 which makes the room very noisy and a bit unpleasant. After my unfortunate experience, I personally would never stay at this particular hotel again.
Stayed 6 nights in Feb 2024
Response from Guest Relations Management on 19 Feb,2024
Hi Tony! We sincerely apologize for the inconvenience and frustration you experienced during your stay with us. The situation with the waterline break is unacceptable, and we deeply regret the impact it had on your stay and the experience of our other guests. We understand how essential access to water is, and we're truly sorry for the inconvenience and discomfort caused by the lack of running water in the hotel. We appreciate your understanding as we worked to resolve the issue, and we're sorry that the restoration took longer than initially expected. We're grateful for your recognition of our staff's friendliness and helpfulness, and we apologize for the inconvenience caused by the noisy location of the hotel. Your feedback regarding the dated rooms and the noise from the nearby highway is appreciated, and we will use it to improve our accommodations and guest experience. Thank you for bringing these issues to our attention, and we're glad to hear that you were not charged for Thursday and that you were not penalized for canceling the remaining days of your reservation. We understand your decision to seek alternative accommodations given the circumstances, and we apologize for the inconvenience caused. We hope that you will reconsider staying with us in the future, as we would welcome the opportunity to provide you with a much-improved experience. If you do decide to give us another chance, please don't hesitate to reach out to us directly so that we can ensure your next stay is significantly better. Thank you again for your feedback, and we apologize once more for the unsatisfactory experience you had during your stay.

2/10 Terrible

Parthina

Stayed 1 night in Feb 2024
Response from Tyana(General Manager) on 20 Feb,2024
Hello,we apologize for not meeting the standards that we pride ourselves in. We invite you to give us another chance in the future. We hope to see you soon.

2/10 Terrible

Brian

I was so disappointed when we arrived at this Best Western after driving for 15 hours to find out that there was no water at the hotel and had to find another hotel. For many years we have stayed at this Best Western on our trip to Florida every year because it has always been clean, friendly and a good breakfast selection. Not sure if we will stay here in the future.
Stayed 1 night in Feb 2024
Response from Guest Relations Management on 19 Feb,2024
Hi Brian! We're truly sorry for the disappointment and inconvenience you experienced upon your arrival at our Best Western hotel. It's disheartening to hear that after a long journey, you were met with the unexpected issue of no water availability. We understand your frustration, especially considering your past positive experiences with our hotel. Please accept our sincerest apologies for falling short of your expectations on this occasion. Providing a clean, friendly environment with a good breakfast selection is something we strive for, and we're deeply sorry for the inconvenience caused by the lack of water during your stay. We appreciate your loyalty and the many years you've chosen to stay with us during your trips to Florida. We understand if this recent experience has left you uncertain about staying with us in the future. Your feedback is valuable to us, and we will use it to make improvements to ensure that situations like this do not happen again. If you do decide to give us another chance, we would be grateful for the opportunity to regain your trust and provide you with the exceptional stay you deserve. Please don't hesitate to reach out to us directly if you have any further concerns or if there's anything we can do to assist you. Once again, we apologize for the inconvenience and disappointment you experienced, and we hope to have the opportunity to welcome you back in the future under much-improved circumstances. Thank you for your understanding.