All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Rating 10 - Excellent. 366 out of 999 reviews" "
10 - Excellent
366
Rating 8 - Good. 447 out of 999 reviews" "
8 - Good
447
Rating 6 - Okay. 115 out of 999 reviews" "
6 - Okay
115
Rating 4 - Poor. 48 out of 999 reviews" "
4 - Poor
48
Rating 2 - Terrible. 23 out of 999 reviews" "
2 - Terrible
23
8.4/10
Cleanliness
8.8/10
Staff & service
7.8/10
Amenities
7.8/10
Property conditions & facilities
7.8/10
Eco-friendliness
Reviews
8/10 Good
Kristy
7 Apr,2024
Kristy
Stayed 1 night in Apr 2024
Response from Team Cosmo on 28 Apr,2024
Dear Kristy,Thank you for your kind feedback, we hope to welcome you again when you visit St Kilda.Regards,
I actually really enjoyed the place. It was a convenient 3 min walk from the tram station that can take you directly to the city in about 30 mins or so. St Kilda Beach is also walkable from the hotel so that's great. The room and bathroom was also very clean so it was comfortable. Hot water was also abundant so had no complaints there. The sink was small but that's only a minor item. The only issue was that any noise from the streets can be heard quite easily and some nights up to 2am. This noise mainly came from people talking loudly and walking back from the bars nearby. Also the trams crossing the tracks can be heard especially in the early morning before 7am. Otherwise overall a very good stay and enjoyed my time there.
Benjamin
Stayed 4 nights in Feb 2024
Response from Team Cosmo on 25 Feb,2024
Dear Benjamin,Thank you for your kind feedback. We are glad you enjoyed your stay with us. We are in the process of installing double glazing in our superior room. We hope to have another chance to welcome you in another room type for a better stay.Regards,
8/10 Good
Catherine, Logan Village
Travelled with group
11 Feb,2024
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Great location, relatively quiet considering the location. Apartment was a good size but very dated and in need of some repairs
Catherine
Stayed 2 nights in Feb 2024
Response from Team Cosmo on 12 Feb,2024
Dear Catherine,Thank you for your feedback. Kind regards,
8/10 Good
Luis, Pooraka
11 Feb,2024
Liked: Staff & service
Very close to shops, transport and the beach. The property is ok, affordable and situated in an excellent central location. Cleanliness and outdated decor can be improved, but ok for the price
Luis
Stayed 2 nights in Feb 2024
Response from Team Cosmo on 12 Feb,2024
Dear Luis,Thank you for your kind feedback. We look forward to welcoming you again when you visit St Kilda or Melbourne.Kind regards,
6/10 Okay
Brett
11 Feb,2024
Liked: Staff & service
Disliked: Amenities
.
Brett
Stayed 9 nights in Feb 2024
Response from Team Cosmo on 12 Feb,2024
Hi Brett,Thank you for staying with us and rating us.Kind regards,
10/10 Excellent
Napoleao Da
4 Feb,2024
Napoleao Da
Stayed 4 nights in Jan 2024
Response from Team Cosmo on 20 Mar,2024
Hi Napoleao,Thank you for staying with us and feedback. Hoping to welcome you again.Regards,
4/10 Poor
Manisha
3 Feb,2024
Disliked: Property conditions & facilities
This hotel was not what I was expecting. The pictures looked different to the room I had got. The furniture was such a mix match it felt like it had be thrown in there to complete the room. The smell wasn’t great and carpet just looked dirty. The shower was good but kept moving down and not staying in place. Not alot of room in the shower room to keep your stuff had to go in a bathroom cabinet.
It was at a convenient location only 10 mins to the beach, near a tram line and lots of shops nearby. But it did get loud some nights and if your room is near the tram line way it is loud! Only good thing was the cleaners did their best to make the room nice.
Overall wasn’t impressed with it at all!
Manisha
Stayed 7 nights in Jan 2024
Response from Team Cosmo on 15 Feb,2024
Hi Manisha,Thank you for your recent stay with us. We value your feedback and have passed it on to management.Regards,
Communication leading up to the stay was on point and all myqueries were responded to quickly. They require a $150 holding deposit which is higher than anywhere i have stayed in melbourne before and there was no communication for that until youre walking in the door and its the first thing you are greeted with.
In room - the couch was dirty, no stained or general wear and tear but dirty. White pants no to white after sitting on it. And the floor although vaccummed left the soles of yoir feet brown and dirty, table was wonky and the chairs were broken not put back together property and creeked and groned.
Bed comfy as ever so comfortable. Shower and bathroom decent size. Water pressure excellent
Jeynelle
Stayed 1 night in Dec 2023
Response from Team Cosmo on 11 Dec,2023
Hi Jeynelle,Thank you for your review. Apologies about the 150 security bond being relayed only when you checked in with us. It is on the Expedia website about the incidental damages under hotel policies. We have informed the Housekeeping department about the cleanliness of the room.Regards,
It was a bit noisy being so close to the road and trams but excellent price and great location
Jacqui
Stayed 1 night in Nov 2023
Response from Team Cosmo on 26 Nov,2023
Hi Jacqui,We are so glad that you enjoyed your stay here but are sorry about the noise! If you prefer a quieter room type for you family we recommend our Two bedroom apartment. We hope to welcome you again soon!Kind regards, Reception.
2/10 Terrible
Scott
22 Nov,2023
Disliked: Property conditions & facilities
We were in a room that faced the tram tracks and the entire buikding shajes everytime a tram goes by. Made it impossible to sleep.
Scott
Stayed 1 night in Nov 2023
Response from Team Cosmo on 22 Nov,2023
Hi Scott,Apologies that you were not able to get some sleep during your stay with us due to the external noise and vibration of trams. We do have other room types that are on quieter side of the building and not facing the tram/street view. Regards,
Hi, we loved the Cosmopolitan hotel because of its position in busy Saint Kilda near Acland Street. The tram stop was just a minute away and the dining, theatres and bars were also very close. It was quiet, comfortable, clean and safe.
Jayne
Stayed 1 night in Nov 2023
Response from Team Cosmo on 13 Nov,2023
HI Jayne,Thank you for the kind words and review. Glad to know you have pleasant stay with us. Hoping to see you again.Regards,
6/10 Okay
Erika
Travelled with partner
12 Nov,2023
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The toilet in our room didn't work properly, so we were moved to another room.
The area (Carlisle Street) is very noisy until the early hours of the morning. This was all clearly audible from the room we were in.
Erika
Stayed 1 night in Nov 2023
Response from Team Cosmo on 13 Nov,2023
HI Erika,Thank you for your review. Apologies about the toilet in your first room and we had the maintenance to have a look at it. We are sorry about the external noise coming from the street and trams.Regards,
Staff were wonderful, rooms recently updated .. very clean and tidy. 2 min walk to st kilda beach and luna park. my son and i had an amazing time.
Lauren
Response from Team Cosmo on 8 Nov,2023
Dear Lauren,Thank you for your kind feedback. We are glad that your family enjoyed your stay with us. We look forward to welcoming you again when you visit Melbourne or St Kilda.Kind regards,
6/10 Okay
Katrina
Travelled with family
5 Nov,2023
Liked: Cleanliness, staff & service
There was parking available without having to pay, was appreciated
Katrina
Stayed 1 night in Nov 2023
Response from Team Cosmo on 5 Nov,2023
Dear Katrina,Thank you for your kind feedback and glad you were able to get one of our front bay parking. There is no charges for our front bay parking.Kind regards,
The step into the bathroom. If you are not fully aware of it you trip up it. Apart from that the stay was amazing.
Brett
Stayed 1 night in Nov 2023
Response from Team Cosmo on 5 Nov,2023
Dear Brett,Thank you for your kind feedback. We will speak to management and see if we can come up with better solutions regarding the bathroom step.Kind regards,
Clean spacious room. Great location to walk anywhere in St Kilda or jump on trams.
Alicia
Stayed 1 night in Oct 2023
Response from Team Cosmo on 18 Oct,2023
Hi Alicia,Thank you for the kind words. We are happy to know that you enjoyed your stay with us. Hoping to welcome you again next time you are in Melbourne or St Kilda.Regards,
Very clean, very comfortable bed, no fuss and easy simple selection of tea or coffee… shower good, car park facility worked very well for me and I felt secure in this very populated people and vehicle space.
Staff provided very prompt and efficient service.
Tom
Stayed 1 night in Oct 2023
Response from Team Cosmo on 18 Oct,2023
HI Tom,Thank you for your feedback. Glad to hear that we were able to provide the services needed. Hoping to see you again.Regards,
Good value for money. The building is a little old and there is some noise from the nearby tram - but the location is excellent, the staff were great and the room was clean. Will likely stay again on my next trip to Melbourne.
Simon
Stayed 2 nights in Sep 2023
Response from Team Cosmo on 25 Sept,2023
HI SImon,Thank you for the kind words. We are looking forward seeing you again.Regards,